[ARCHIVE to 2019] Grand Wailea, A Waldorf Astoria Resort {US-HI}
Jan 18, 2019, 7:45 am
#2521
Join Date: Mar 2005
Location: Nebraska
Programs: HH Diamond, MR LTGold, UA, AA, AS, DL, Global Entry & TSAPre✓
Posts: 192
Just returned from four nights at the GW, and thought I'd provide an update on the Diamond breakfast benefit. The $30/room/day credit is gone.
The benefit is now a $15 credit per person to be used only in the Grand Dining Room. FYI, the full breakfast buffet is $39/person, and a la carte items range from $20 (Grand Acai Bowl) to $30 (Create Your Own Omelette), juice and coffee included. Tax and tip extra.
No welcome letter was provided as the benefit was only recently updated.
Disappointing, and not much of a benefit IMO; I stuck with grab and go from Kula Cafe or Island Market at the Shops.
.
The benefit is now a $15 credit per person to be used only in the Grand Dining Room. FYI, the full breakfast buffet is $39/person, and a la carte items range from $20 (Grand Acai Bowl) to $30 (Create Your Own Omelette), juice and coffee included. Tax and tip extra.
No welcome letter was provided as the benefit was only recently updated.
Disappointing, and not much of a benefit IMO; I stuck with grab and go from Kula Cafe or Island Market at the Shops.
.
Also amazed how many times they have changed the benefit during such a short period. I will report back as well.
BTW, I received two separate proactive messages from the resort -- actually from TrueWaldorfService -- each with a different "personal concierge" name listed, asking if we wanted to make advanced reservations, for example. I responded once to the individual's email, and the second time to the group email. Never received a response to either. I'll try the overall GWconcierge email next, as opposed to GWpersonalconcierge, and see if I can get a response.
Jan 18, 2019, 11:46 am
#2522
Join Date: Jun 2015
Location: DAY
Programs: Rapid Rewards, Skymiles, Hilton HHonors, SPG/Marriott Rewards
Posts: 4,944
Jan 18, 2019, 12:35 pm
#2523
Join Date: Nov 2010
Location: No. California
Programs: UA MP HH LTD
Posts: 2,039
Jan 18, 2019, 2:31 pm
#2524
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
Jan 18, 2019, 2:36 pm
#2525
Join Date: Jun 2001
Location: West Michigan
Programs: DL, UA, AA, B6, BA (airline status-free leisure traveler), Hilton Diamond
Posts: 1,963
Just returned from four nights at the GW, and thought I'd provide an update on the Diamond breakfast benefit. The $30/room/day credit is gone.
The benefit is now a $15 credit per person to be used only in the Grand Dining Room. FYI, the full breakfast buffet is $39/person, and a la carte items range from $20 (Grand Acai Bowl) to $30 (Create Your Own Omelette), juice and coffee included. Tax and tip extra.
No welcome letter was provided as the benefit was only recently updated.
Disappointing, and not much of a benefit IMO; I stuck with grab and go from Kula Cafe or Island Market at the Shops.
Apologies if someone else has already posted on this topic.
The benefit is now a $15 credit per person to be used only in the Grand Dining Room. FYI, the full breakfast buffet is $39/person, and a la carte items range from $20 (Grand Acai Bowl) to $30 (Create Your Own Omelette), juice and coffee included. Tax and tip extra.
No welcome letter was provided as the benefit was only recently updated.
Disappointing, and not much of a benefit IMO; I stuck with grab and go from Kula Cafe or Island Market at the Shops.
Apologies if someone else has already posted on this topic.
I thought that the previous $15/person credit was rather miserly, with how much everything costs at the GW, but at least we had options of where to use it.
Jan 18, 2019, 3:37 pm
#2526
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,220
Thank you for sharing! I am not a fan of this new breakfast benefit. It forces us into the most expensive option that the resort offers.
I thought that the previous $15/person credit was rather miserly, with how much everything costs at the GW, but at least we had options of where to use it.
I thought that the previous $15/person credit was rather miserly, with how much everything costs at the GW, but at least we had options of where to use it.
Jan 18, 2019, 5:40 pm
#2527
Join Date: Jun 2009
Location: LAX
Programs: HH Diamond, Kimpton IC, Marriott Plat, AS MVP Gold
Posts: 549
It’s most definitely use or lose
Jan 18, 2019, 8:43 pm
#2528
Join Date: Jun 2015
Location: DAY
Programs: Rapid Rewards, Skymiles, Hilton HHonors, SPG/Marriott Rewards
Posts: 4,944
Jan 19, 2019, 5:49 am
#2529
Join Date: Nov 2010
Location: No. California
Programs: UA MP HH LTD
Posts: 2,039
Jan 19, 2019, 2:16 pm
#2530
Join Date: Mar 2009
Location: PHX
Programs: HHonors Lifetime Diamond, UA Million Miler Gold, Marriott Platinum
Posts: 1,142
Thank you for sharing! I am not a fan of this new breakfast benefit. It forces us into the most expensive option that the resort offers.
I thought that the previous $15/person credit was rather miserly, with how much everything costs at the GW, but at least we had options of where to use it.
I thought that the previous $15/person credit was rather miserly, with how much everything costs at the GW, but at least we had options of where to use it.
Jan 19, 2019, 2:36 pm
#2531
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,220
Jan 20, 2019, 4:29 pm
#2532
Join Date: Jul 2013
Programs: Hilton Honors Lifetime Diamond, United Global Services
Posts: 159
I am here now. When checking in I heard the front desk manager tell a gold it was 30/day in the dining room. After a few minutes of the other girl checking me in, and when she was pretty much finished checking me in (without any diamond recommendation I asked her if I received 30/day for food at any place. She said yes, I said OK just confirming it is anywhere on the resort, and she again said yes. I wonder had I not asked if she would have told me anything at all. Checking out tomorrow, so we will see how if it gets applied to my account or not.
Jan 21, 2019, 6:47 pm
#2533
Join Date: Sep 2018
Posts: 561
I am here now. When checking in I heard the front desk manager tell a gold it was 30/day in the dining room. After a few minutes of the other girl checking me in, and when she was pretty much finished checking me in (without any diamond recommendation I asked her if I received 30/day for food at any place. She said yes, I said OK just confirming it is anywhere on the resort, and she again said yes. I wonder had I not asked if she would have told me anything at all. Checking out tomorrow, so we will see how if it gets applied to my account or not.
Jan 21, 2019, 7:23 pm
#2534
Join Date: May 2005
Posts: 4,870
Simply amazing how this “aspirational” property continues to mess with frequent HH guests.
Jan 22, 2019, 7:40 am
#2535
Join Date: Jul 2013
Programs: Hilton Honors Lifetime Diamond, United Global Services
Posts: 159
That's weird. Checked out yesterday and I was told the $30 credit only applies to the dining room, which is breakfast only. They also give me a printed letter which says the same thing. Please do post here if you receive the credit by eating at other restaurants automatically or if you have to ask for an adjustment.
I also noticed that sometime during my stay, the stated benefits on the app was updated to state that the diamond benefit was $15 per person per day, max 2 people, for the grand dining room only. It also states that the credit would be applied at the time of purchase at the restaurant. I have no idea when this app update occurred, as it was not listed this way when I checked in.