Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Hilton | Hilton Honors
Reload this Page >

Grand Wailea, A Waldorf Astoria Resort {US-HI}

Grand Wailea, A Waldorf Astoria Resort {US-HI}

Reply

Old Jan 18, 19, 3:37 pm
  #601  
 
Join Date: May 2009
Location: EUG
Programs: AS MVPG, AA MM, HH Diamond, MR Gold, SPG Gold
Posts: 4,948
Originally Posted by loomis View Post
Thank you for sharing! I am not a fan of this new breakfast benefit. It forces us into the most expensive option that the resort offers.

I thought that the previous $15/person credit was rather miserly, with how much everything costs at the GW, but at least we had options of where to use it.
I wonder if you have to use or lose the credit each day, or can it be cumulative and use it when you scrabble enough days together to actually eat there? Terrible. It's not a breakfast benefit if it doesn't cover the cost of breakfast! Why do they get to be so rogue with the rules over there?
loomis likes this.
Eujeanie is offline  
Reply With Quote
Old Jan 18, 19, 5:40 pm
  #602  
 
Join Date: Jun 2009
Location: LAX
Programs: HH Diamond, Kimpton IC, Marriott Plat, AS MVP Gold
Posts: 462
It’s most definitely use or lose
drewdawg199 is offline  
Reply With Quote
Old Jan 18, 19, 8:43 pm
  #603  
 
Join Date: Jun 2015
Location: DAY
Programs: Rapid Rewards, Skymiles, Hilton HHonors, SPG/Marriott Rewards
Posts: 1,099
Originally Posted by BlueZebra View Post
Yes.
How? Are there sofa beds or do you request a rollaway?
Cledaybuck is offline  
Reply With Quote
Old Jan 19, 19, 5:49 am
  #604  
 
Join Date: Nov 2010
Location: No. California
Programs: UA MP HH
Posts: 1,037
Originally Posted by Cledaybuck View Post

How? Are there sofa beds or do you request a rollaway?
I believe you will be using a sofa bed. But have also seen rollaways in use.
BlueZebra is offline  
Reply With Quote
Old Jan 19, 19, 2:16 pm
  #605  
 
Join Date: Mar 2009
Location: PHX
Programs: HHonors Lifetime Diamond, UA Million Miler Gold, Marriott Platinum
Posts: 1,005
Originally Posted by loomis View Post
Thank you for sharing! I am not a fan of this new breakfast benefit. It forces us into the most expensive option that the resort offers.

I thought that the previous $15/person credit was rather miserly, with how much everything costs at the GW, but at least we had options of where to use it.
We had a 10 night stay right after Christmas. We were given a $30 per day credit for Food and Beverage. We did not use it one day and still got a $300 credit to our bill when we left
HawkeyeFlyer is offline  
Reply With Quote
Old Jan 19, 19, 2:36 pm
  #606  
 
Join Date: May 2009
Location: EUG
Programs: AS MVPG, AA MM, HH Diamond, MR Gold, SPG Gold
Posts: 4,948
Originally Posted by HawkeyeFlyer View Post
We had a 10 night stay right after Christmas. We were given a $30 per day credit for Food and Beverage. We did not use it one day and still got a $300 credit to our bill when we left
Did you have to use it at the Grand Dining Room?
Eujeanie is offline  
Reply With Quote
Old Jan 20, 19, 4:29 pm
  #607  
 
Join Date: Jul 2013
Programs: Hilton Honors Diamond, United Premier 1K
Posts: 128
Originally Posted by ShortTermParking View Post
Just returned from four nights at the GW, and thought I'd provide an update on the Diamond breakfast benefit. The $30/room/day credit is gone
I am here now. When checking in I heard the front desk manager tell a gold it was 30/day in the dining room. After a few minutes of the other girl checking me in, and when she was pretty much finished checking me in (without any diamond recommendation I asked her if I received 30/day for food at any place. She said yes, I said OK just confirming it is anywhere on the resort, and she again said yes. I wonder had I not asked if she would have told me anything at all. Checking out tomorrow, so we will see how if it gets applied to my account or not.
JetSet05 is offline  
Reply With Quote
Old Jan 21, 19, 6:47 pm
  #608  
 
Join Date: Sep 2018
Posts: 113
Originally Posted by JetSet05 View Post


I am here now. When checking in I heard the front desk manager tell a gold it was 30/day in the dining room. After a few minutes of the other girl checking me in, and when she was pretty much finished checking me in (without any diamond recommendation I asked her if I received 30/day for food at any place. She said yes, I said OK just confirming it is anywhere on the resort, and she again said yes. I wonder had I not asked if she would have told me anything at all. Checking out tomorrow, so we will see how if it gets applied to my account or not.
That's weird. Checked out yesterday and I was told the $30 credit only applies to the dining room, which is breakfast only. They also give me a printed letter which says the same thing. Please do post here if you receive the credit by eating at other restaurants automatically or if you have to ask for an adjustment.
ezak is offline  
Reply With Quote
Old Jan 21, 19, 7:23 pm
  #609  
 
Join Date: May 2005
Posts: 3,324
Simply amazing how this “aspirational” property continues to mess with frequent HH guests.
smmrfld is offline  
Reply With Quote
Old Jan 22, 19, 7:40 am
  #610  
 
Join Date: Jul 2013
Programs: Hilton Honors Diamond, United Premier 1K
Posts: 128
Originally Posted by ezak View Post
That's weird. Checked out yesterday and I was told the $30 credit only applies to the dining room, which is breakfast only. They also give me a printed letter which says the same thing. Please do post here if you receive the credit by eating at other restaurants automatically or if you have to ask for an adjustment.
Interesting that you received a welcome letter, and I did not. As I mentioned, I had to ask the front desk if I received 30/day anywhere, and she confirmed. After reading the updates on the forum, I was curious what would happen upon check out. Sure enough, my original receipt did not give the credit ($150). I called the front desk, and he explained to me that it was for the grand dining room only. I informed him what my front desk agent told me, his response was only “Sorry, she told you wrong”. I asked how that was my fault, and how should I know. He again only apologized. I asked to speak to a manager on duty, and he put me on hold. After a few minutes he came back and informed me he was able to apply the $150 credit to my bill.

I also noticed that sometime during my stay, the stated benefits on the app was updated to state that the diamond benefit was $15 per person per day, max 2 people, for the grand dining room only. It also states that the credit would be applied at the time of purchase at the restaurant. I have no idea when this app update occurred, as it was not listed this way when I checked in.
JetSet05 is offline  
Reply With Quote
Old Jan 22, 19, 7:50 am
  #611  
FlyerTalk Evangelist
 
Join Date: Mar 2000
Posts: 15,645
Originally Posted by JetSet05 View Post


Interesting that you received a welcome letter, and I did not. As I mentioned, I had to ask the front desk if I received 30/day anywhere, and she confirmed. After reading the updates on the forum, I was curious what would happen upon check out. Sure enough, my original receipt did not give the credit ($150). I called the front desk, and he explained to me that it was for the grand dining room only. I informed him what my front desk agent told me, his response was only “Sorry, she told you wrong”. I asked how that was my fault, and how should I know. He again only apologized. I asked to speak to a manager on duty, and he put me on hold. After a few minutes he came back and informed me he was able to apply the $150 credit to my bill.

I also noticed that sometime during my stay, the stated benefits on the app was updated to state that the diamond benefit was $15 per person per day, max 2 people, for the grand dining room only. It also states that the credit would be applied at the time of purchase at the restaurant. I have no idea when this app update occurred, as it was not listed this way when I checked in.
This is all really stupid. I contacted the hotel a week or two ago and was also told the credit was only good in the grand dining room. So I guess no room service anymore? What does breakfast cost in the dining room? I thought they're supposed to provide you the equivalent of a free continental breakfast. I'm skeptical that only costs $15 at this hotel.

EDIT: The hotel sent me the breakfast menu for the grand dining room. It looks like most "a la carte" breakfasts cost $26 to $30, but it seems like coffee and juice are included in that price. There's also a buffet, but no price listed. Does anyone know how much that costs?

Last edited by iahphx; Jan 22, 19 at 8:18 am
iahphx is offline  
Reply With Quote
Old Jan 22, 19, 7:57 am
  #612  
 
Join Date: Jul 2013
Programs: Hilton Honors Diamond, United Premier 1K
Posts: 128
Originally Posted by iahphx View Post
This is all really stupid. I contacted the hotel a week or two ago and was also told the credit was only good in the grand dining room. So I guess no room service anymore? What does breakfast cost in the dining room? I thought they're supposed to provide you the equivalent of a free continental breakfast. I'm skeptical that only costs $15 at this hotel.
I am not sure I. Th cost of the buffet, but a previous poster mentioned it was $39. I did take a look at the menu and the items a la carte menu ranged from $20-35. I believe children under 5 eat free with an adult.

So in no way does the $15 actually cover the cost of the cheapest breakfast in the dining room.
JetSet05 is offline  
Reply With Quote
Old Jan 22, 19, 8:20 am
  #613  
FlyerTalk Evangelist
 
Join Date: Mar 2000
Posts: 15,645
Here's the Honors "fact sheet" they sent me.

HH Benefit Info HHonors Tier In-Hotel Benefits

Blue  Two bottles of water per stay  Use digital check-in  10 points per dollars spent  Use of the Exclusive Member Services Line

Silver VIP  Two bottles of water per stay  Use digital check-in  10 points per dollars spent  Use of the Exclusive Member Services Line

Gold VIP  Two bottles of water per stay  1 Complimentary movie  Use of the Exclusive Member Services Line  One category room upgrade (EXCLUDES suites and Napua Tower). If room upgrade is not available, member may choose one of the remaining options…  AND may choose ONE of the following benefits: - 1,000 Hilton HHonors bonus points - $15 dining credit per day, per person, up to 2 people with a maximum of 2 rooms. Credit applied at point of service, only applicable at Grand Dining Room.

Diamond VIP  Two bottles of water per stay  1 Complimentary movie  $15 dining credit per day, per person, up to 2 people with a maximum of 2 rooms. Credit applied at point of service, only applicable at Grand Dining Room.  Use of the Exclusive Member Services Line  One category room upgrade (EXCLUDES suites and Napua Tower). If room upgrade is not available, member may receive an additional 1,000 HHonors bonus points  1,000 Hilton HHonors bonus points
iahphx is offline  
Reply With Quote
Old Jan 22, 19, 11:41 am
  #614  
FlyerTalk Evangelist
 
Join Date: Mar 2000
Posts: 15,645
Originally Posted by JetSet05 View Post


I am not sure I. Th cost of the buffet, but a previous poster mentioned it was $39. I did take a look at the menu and the items a la carte menu ranged from $20-35. I believe children under 5 eat free with an adult.

So in no way does the $15 actually cover the cost of the cheapest breakfast in the dining room.
According to the Hilton website, this is what Golds and Diamonds are supposed to receive:

"When selected as a MyWay Benefit by a Gold or Diamond Member, daily complimentary continental breakfast is provided for the Member and up to one additional guest registered to the same room each day of Member's stay. Breakfast is only served in the hotel's designated restaurant or Executive Lounge. At the discretion of the hotel or where breakfast is a brand amenity, the hotel may provide full breakfast or in-room service.""

I'm guessing it would theoretically be possible to order off-menu a muffin at the Grand Dining Room (which would then also theoretically include coffee and juice) for $15?

It's kind of screwball, and it seems petty given how expensive this hotel is (honestly, because of the crazy Maui hotel market, the Grand Wailea seems to be about the most overpriced Hilton in the world). But I suppose they don't see it that way.

As long as they don't renege on waiving the resort fee for award stays, I guess I can't be too unhappy about it. Marriott and IHG are now routinely hitting me up for $30 and $40 "destination charges" (not even resort fees since they're not resorts) at their USA properties on award stays. I'm waiting for a class action lawsuit on those.
iahphx is offline  
Reply With Quote
Old Jan 22, 19, 2:29 pm
  #615  
 
Join Date: Sep 2015
Posts: 199
I checked out yesterday and I can confirm that it is a credit only for the breakfast in the grand dining room. I did not eat there but had charges at several other places every day and received no credit. I did however get an upgrade to Napua club on a standard room reward, so I am not complaining.

I booked three nights over MLK weekend for the Terrace King. I had emailed asking if possible if I could have 2 queens since it was me and my adult daughter using the room. I got a reply from the concierge that he would make a note in my reservation but that the room did have a fold out couch. The hotel was sold out on the website but when I checked in online, I noticed that my reservation was now for 2 queens Napua club. Maybe they had more demand for king rooms. I am diamond by credit card and gold by nights.

Beautiful hotel but yes overpriced if paying cash but great on an award stay. Noisy if you are an early to bed type.
wwongo is offline  
Reply With Quote

Thread Tools
Search this Thread