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Grand Wailea, A Waldorf Astoria Resort {US-HI}

Grand Wailea, A Waldorf Astoria Resort {US-HI}

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Old Jan 1, 19, 12:18 pm
  #586  
 
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Originally Posted by matrixwalker2012 View Post


makes sense since if the hotel wasn’t highly occupied, the room would’ve been unsold and generated no revenue, so the hotel gets something nominal for their troubles in hosting the reward member.

if the hotel was nearly full, then the room likely would’ve been sold for money, so it displaces cash revenue. Thus, Hilton Corp reimburses the hotel for the foregone revenue.
Yes, what you say has been my understanding for many years. My post was in response to @patmcpsu, who wrote that the reimbursement rate doesn't depend on occupancy (but only on hotel brand, nothing else) yet cited a link that confirms that it does.
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Old Jan 3, 19, 11:14 am
  #587  
 
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Hi,

I canít see the answer to this up thread so hopefully someone can help. If you buy at any of the gift stores or boutiques at GW and charge the value of the purchase to your room account - Do you earn Points on these purchases as per if you were using any of the bars/dining facilities?

Thanks in advance,

SD
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Old Jan 3, 19, 12:38 pm
  #588  
 
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All incidental purchases charged to your room at Waldorf Astoria's earn base and bonus points. Only a couple of Hilton family (the lower cost hotel chains) members don't allow this.
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Old Jan 7, 19, 1:19 pm
  #589  
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Is it smokey there this weekend? Wildfire caused evacuation of a Wailea resort across the road.

Maui Now : Wailea Fire Burns 200 Acres, 60% Contained
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Old Jan 7, 19, 6:32 pm
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Iím there currently - The fire started in a local electric substation at 18:45... It was a substantial blaze - The photo below was taken from the hotel entrance.

Power at GW was out for approximately 3 hours - The staff handled the situation well from what I saw given it stopped most people dining for the evening... The local Pizza takeout did well..!

A threat of mass evacuation of all properties in Wailea Beach was sent out via the local mobile phone beacon to everyone with an active SIM in the area at about 10pm which caused some panic. GW management soon issued an internal announcement via TVís in room to advise this was premature and thankfully not needed.

I believe the sprinklers at the golf course across the road were activated to stop any potential spread in the direction of the beach hotels which was good thinking by someone.

A lot of guests reported smoke smells in their rooms last night due to the AC circulation. It woke me up about 2am and caused me to have a look around. I soon worked out it wasnít to be worried about and put up with it for the rest of the night.


All is now back to normal in the hotel and the smoke has moved on. Hopefully the blaze is fully contained soon.

Thumbs up to GW staff for their professional approach.
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Old Jan 17, 19, 8:49 am
  #591  
 
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I'm thinking of planning a trip to this resort as I've got enough points for 5 nights standard awards and 2 weekend night certs. Our family includes 3 adults and 2 children (ages 14 and 15).

Understanding that there's no way to fit this many people in a terrace view king bed, what are the possible options for paid upgrades that could accommodate this many people? I didn't find too many posts regarding paid upgrades and costs so was wondering if anyone had experience this & how they were able to make it work?

I looked at the floor plans & wasn't sure if the 2 Queen setup included a couch. Even so, I assume you can't just bring 5 people into these rooms as there's some type of wristband program in place. Would I have to book a second room or are there rooms that fit this many guests?

Last edited by flyingsna; Jan 17, 19 at 12:48 pm Reason: typo
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Old Jan 17, 19, 12:41 pm
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The high end suites have 2 and 3 bedrooms. Otherwise I don't see you getting 5 in a standard room there.
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Old Jan 17, 19, 12:49 pm
  #593  
 
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Thank you for confirming- I wonder if anyone in this forum has experience or could steer me to the estimated cost to upgrade from the Terrace King room.
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Old Jan 17, 19, 1:37 pm
  #594  
 
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Originally Posted by flyingsna View Post
Thank you for confirming- I wonder if anyone in this forum has experience or could steer me to the estimated cost to upgrade from the Terrace King room.
I believe you would need to call directly to get pricing for the top suites. Just based on the difference in the going rate between Terrace King and the lowest level suite, that is probably over $800 a night price. I think it would be very cost prohibitive to try to upgrade a free room into a big enough room to sleep 5 people, likely much cheaper to just get two rooms, plus you would get a full second bathroom. My understanding is that all suites only come with one king bed except the Grand Suite, so a connecting room would still need to be added onto a suite in order to fit everybody.
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Old Jan 17, 19, 6:33 pm
  #595  
 
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Updated Diamond Breakfast Benefit

Just returned from four nights at the GW, and thought I'd provide an update on the Diamond breakfast benefit. The $30/room/day credit is gone.
The benefit is now a $15 credit per person to be used only in the Grand Dining Room. FYI, the full breakfast buffet is $39/person, and a la carte items range from $20 (Grand Acai Bowl) to $30 (Create Your Own Omelette), juice and coffee included. Tax and tip extra.

No welcome letter was provided as the benefit was only recently updated.
Disappointing, and not much of a benefit IMO; I stuck with grab and go from Kula Cafe or Island Market at the Shops.

Apologies if someone else has already posted on this topic.
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Old Jan 18, 19, 7:45 am
  #596  
 
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Originally Posted by ShortTermParking View Post
Just returned from four nights at the GW, and thought I'd provide an update on the Diamond breakfast benefit. The $30/room/day credit is gone.
The benefit is now a $15 credit per person to be used only in the Grand Dining Room. FYI, the full breakfast buffet is $39/person, and a la carte items range from $20 (Grand Acai Bowl) to $30 (Create Your Own Omelette), juice and coffee included. Tax and tip extra.
No welcome letter was provided as the benefit was only recently updated.
Disappointing, and not much of a benefit IMO; I stuck with grab and go from Kula Cafe or Island Market at the Shops.
.
Thanks. We arrive in a week, so helps to set my expectations. But I agree it is disappointing.
Also amazed how many times they have changed the benefit during such a short period. I will report back as well.

BTW, I received two separate proactive messages from the resort -- actually from TrueWaldorfService -- each with a different "personal concierge" name listed, asking if we wanted to make advanced reservations, for example. I responded once to the individual's email, and the second time to the group email. Never received a response to either. I'll try the overall GWconcierge email next, as opposed to GWpersonalconcierge, and see if I can get a response.
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Old Jan 18, 19, 11:46 am
  #597  
 
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Originally Posted by BlueZebra View Post
The high end suites have 2 and 3 bedrooms. Otherwise I don't see you getting 5 in a standard room there.
Can you get 3 in a Terrace King room?
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Old Jan 18, 19, 12:35 pm
  #598  
 
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Originally Posted by Cledaybuck View Post
Can you get 3 in a Terrace King room?
Yes.
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Old Jan 18, 19, 2:31 pm
  #599  
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Originally Posted by ShortTermParking View Post
...........The $30/room/day credit is gone. The benefit is now a $15 credit per person to be used only in the Grand Dining Room..........
Unbelievable. It is Diamond breakfast benefit of the month. I wonder what it will be for February.
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Old Jan 18, 19, 2:36 pm
  #600  
 
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Originally Posted by ShortTermParking View Post
Just returned from four nights at the GW, and thought I'd provide an update on the Diamond breakfast benefit. The $30/room/day credit is gone.
The benefit is now a $15 credit per person to be used only in the Grand Dining Room. FYI, the full breakfast buffet is $39/person, and a la carte items range from $20 (Grand Acai Bowl) to $30 (Create Your Own Omelette), juice and coffee included. Tax and tip extra.

No welcome letter was provided as the benefit was only recently updated.
Disappointing, and not much of a benefit IMO; I stuck with grab and go from Kula Cafe or Island Market at the Shops.

Apologies if someone else has already posted on this topic.
Thank you for sharing! I am not a fan of this new breakfast benefit. It forces us into the most expensive option that the resort offers.

I thought that the previous $15/person credit was rather miserly, with how much everything costs at the GW, but at least we had options of where to use it.
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