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Hilton Edinburgh Grosvenor {GBR} (no longer Honors)

Hilton Edinburgh Grosvenor {GBR} (no longer Honors)

Old Jun 10, 09, 12:52 pm
  #46  
 
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I went on to the Grosvenor lured by the lower price (73GBP) but now very much regret this decision. They would not transfer me out of the club win which is dreadful.

They put me on the 3rd floor. So after 24 hours of travel with two very heavy pieces of luggage, I struggled across the street. Find an elevator but opps, now to get to my room I must go down stairs then up another set. Ugh.

Once in the room the Internet connection did not work nor the phone so I had to march downstairs and request assistance. In time some of the phone lines had to be replace. Okay has nobody else stayed here?

There is no a/c and only a cracked window of a terrible view. I could go on but this was a mistake I plan not to repear.
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Old Jan 8, 11, 10:04 pm
  #47  
 
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Anybody stayed at this property recently and can update on the quality of the property and breakfast?
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Old Jan 9, 11, 7:56 am
  #48  
 
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Originally Posted by TAHKUCT View Post
Anybody stayed at this property recently and can update on the quality of the property and breakfast?
Last stayed about 2 months ago - breakfast is nice and in a refurbished bar/restaurant - standard UK Hilton fare (i.e. full English and then typical selection of other stuff). Half the hotel is refurbished, and half was due to start being done up (Think in January?), avoid the "club wing" which is effectively a separate hotel (across the road and hasn't been refurbished). The new rooms are standard Hilton rooms with LCD TVs (32"), quite big and a bit cold in winter.

Out of the two Hiltons in central Edinburgh it is the poorer, but it is also a lot cheaper (typically) - I prefer it to the airport Hilton hotel and it has a better location than many of the others in the city - however Haymarket is a bit further from the town centre than the Caledonian.

What is the reason for the visit as it may be the Caledonian would be better for you - certainly if your budget can stretch it is a lot better (clear 5* rather than 4*), and for those visiting for pleasure there is always the chance of a view of the castle whereas the Grosvenor is much more business focused.

(I've spent a year in Edinburgh, typically at the Marriott properties but managed to squeeze in about 40 nights/stays at the two hilton properties if you have any specific questions).
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Old Jan 9, 11, 8:21 am
  #49  
 
Join Date: Dec 2006
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Originally Posted by littlevoices View Post
What is the reason for the visit as it may be the Caledonian would be better for you - certainly if your budget can stretch it is a lot better (clear 5* rather than 4*), and for those visiting for pleasure there is always the chance of a view of the castle whereas the Grosvenor is much more business focused.

(I've spent a year in Edinburgh, typically at the Marriott properties but managed to squeeze in about 40 nights/stays at the two hilton properties if you have any specific questions).
Traveling with my wife and 9 year old child. Trying to use my HHonors points to book a room. Unable to book a room at the Caledonian using points, CS at HHonors states all the rooms accommodate max 2 adults. Booked a double room at Grovsenor for 3 of us using points via Hhonors CS, however when I check a double room description, it states 2 adult max occupancy. Will I have any problems if 3 of us arrive?
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Old Jan 9, 11, 11:04 am
  #50  
 
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Originally Posted by TAHKUCT View Post
Traveling with my wife and 9 year old child. Trying to use my HHonors points to book a room. Unable to book a room at the Caledonian using points, CS at HHonors states all the rooms accommodate max 2 adults.
Interesting. This past summer I spent a few days in Edinburgh at the Caledonian. Two adults and one teenager. No problem at all. YMMV.
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Old Jan 9, 11, 11:27 am
  #51  
 
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Originally Posted by choptliva View Post
Interesting. This past summer I spent a few days in Edinburgh at the Caledonian. Two adults and one teenager. No problem at all. YMMV.
were you in a double room? Because a double room is the only room I can book using Hhonors points.
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Old Jan 9, 11, 5:54 pm
  #52  
 
Join Date: Apr 2001
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Stayed at the Grosvenor last night. Upgraded to a "King Junior Suite". Huge!

Noticed at my last few stays here that they have stopped the Half bottles of Wine in the Deluxe rooms :-(

I can confirm that the Club Wing has been closed and is currently being completely refurbished.

Heard good comments from the Front Desk staff about the Club Wing completed rooms.
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Old Jan 9, 11, 7:10 pm
  #53  
 
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Originally Posted by TAHKUCT View Post
were you in a double room? Because a double room is the only room I can book using Hhonors points.
It's been a while, but I "think" I booked a double double or something and somehow got upgraded to a huge suite. I wasn't using points, though. Perhaps that's the difference?
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Old Jan 9, 11, 7:30 pm
  #54  
 
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Originally Posted by choptliva View Post
It's been a while, but I "think" I booked a double double or something and somehow got upgraded to a huge suite. I wasn't using points, though. Perhaps that's the difference?
Unfortunately I can only book a double room using points. A double double room would be nice.
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Old Mar 4, 11, 4:31 am
  #55  
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I stayed here last Sunday night; my experiences may be different to what generally happens because Ireland were playing Scotland in nearby Murrayfield rugby stadium.

We arrived at the hotel at around 1:30pm. Our room was not ready so we left our bags and went off to the match.

Arriving back everything was very busy. We got our keys, wandered around a bit looking for our room, before going back to reception who informed us we were in fact in a renovated room in the townhouse across the road (despite the key holder saying "Main"). The bags had been taken to the room for us. No executive lounge.

The room was in the lower ground floor but there were windows. Free in-room internet is wired only. It was well-appointed with a long bathroom, although there was an inexplicably-placed wall. Two free bottles of water. No "welcome amenity". It was, however, stiflingly hot with no air-conditioning. The windows would not open more than a crack, so we had to turn off the heater and leave the door open for an hour to cool it down.

We went for dinner in the main restaurant, who had lost or mislaid my booking, but it wasn't very busy. The hotel had intelligently laid on some snack buffets for the large number of rugby fans, and the largest hospitality suite was open as an overflow bar area. The food was good and service was swift.

Breakfast next morning was standard, fresh and well-presented. At the hot counter a chef was offering fried eggs and omelettes. The person next to us was able to get poached eggs on request.

As a footnote, by the time we were checking out at 11am the carpet had been lifted outside our room. It appears the townhouse annex is still in the process of being renovated (although a banner outside said "opening February 2011") and had been opened in the middle of renovations to cater for the rugby bookings.
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Old Apr 19, 11, 6:30 am
  #56  
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I was here again last night, in the main building this time. It was more or less as you were, just a bit less hot. The internet didn't work but I wasn't really going to use it anyway.

Food was even better than last time and the Scottish members of staff were extremely friendly.
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Old May 9, 11, 10:43 pm
  #57  
 
Join Date: Mar 2011
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Stayed here for the first time this past weekend, Friday and Sat night. Gold status, but was told no upgrade since 'they're very busy.' Ah well, offered me two free drink tickets for the bar as a consolation prize. Better than nothing! Two free bottles of water were delivered daily to the room. Internet is still wired, no wireless available. Room was fine, loud area with thin windows... but I think that's common in an older city - my advice, sleep with earplugs.

Definitely not the best location for tourism in Edinburgh. It's a good walk to New Town or the Royal Mile. However, a taxi can get you back quick and safe late at night for a few pounds.

My chief complaint - I requested a 4am car service to EDI. I specifically asked front desk the car they call will accept credit cards. Unfortunately, communication was lost somewhere and as I proceeded to pay the driver at the airport, he shook his head no. How embarrassing. I told him he could take me to an ATM, he got frustrated and said Merry Christmas. Nice guy, felt real bad.

To the hotel's credit, I can't say for sure they dropped the ball. After all, I do not know if they dropped the ball or if the car dispatcher did.

All in all, not a bad choice for a lower priced Hilton.
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Old May 21, 11, 6:13 am
  #58  
 
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Stayed here a few weeks ago on the first leg of a multi-city stop. This hotel impressed me the least.

Checkin staff was pleasant enough, but nothing was offered as a diamond. No room upgrade, no breakfast coupons, nothing. I got the free internet access, but it was wired only, which is disappointing as I only brought my iPad for internet access. For anyone else in this situation, the Bean Scene cafe across the street offers free net access with minimum purchase, and it's a great place to stop for a morning cappuccino.

The first room I got had one bed, when I'd reserved a twin. The room itself was run down looking, and poorly appointed. They had room service split apart the king bed into two twins resulting in a shabby approximation of a "twin" with both beds jammed together.

The toilet in the room wasn't working properly and kept running. After trying to fix it myself, I called downstairs. The person who came up managed to get it to stop running, but said maintenance had left for the day and couldn't promise it wouldn't act up again. At this point it was late, so we just went to bed.

The next evening we returned to the same hotel room only to find that the lights over the headboard would not stop flashing. It was a fluorescent, and just kept flashing over and over again. I called the front desk again, and someone else came up to look. They couldn't fix it, and again maintenance had left for the night. Their proposed solution was to turn off that light, and they would bring a lamp up from another room. Priceless, really.

I spoke to the night manager on the phone and explained that it really was not acceptable, but of course "nothing else was available". I kept calm and explained that I was a Hilton Diamond member and had so far had several issues with my stay and was very disappointed. He put me on hold for a minute (I'm guessing he was checking my reservation info) and came back with the welcome news that wow, they really DID have another room available!

The manager returned with new key cards and four complimentary drink certificates for the bar downstairs. We were escorted to a much nicer, proper twin room in a renovated part of the hotel. This room actually had nice appointments, and had obviously been recently refinished. Compared to the first room I was given, it was like a godsend.

The rest of the stay passed fairly uneventfully at this property. I think, given my time back, I would have booked at the Caledonian instead.

By the way, I had one extra drink certificate left over, so if anyone's at this place now, here's how to find it:

Head past the main reception area to the seating area in front of the elevator in the main building. There are two lamps in this area. I placed the certificate underneath the lamp to the left as you face away from the elevators, furthest away from the windows. If it hasn't been found by cleaning staff, you can have a drink on the Grosvenor and me
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Old May 23, 11, 6:10 am
  #59  
 
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Originally Posted by phedre View Post
By the way, I had one extra drink certificate left over, so if anyone's at this place now, here's how to find it:

Head past the main reception area to the seating area in front of the elevator in the main building. There are two lamps in this area. I placed the certificate underneath the lamp to the left as you face away from the elevators, furthest away from the windows. If it hasn't been found by cleaning staff, you can have a drink on the Grosvenor and me
I believe someone beat me to this, but thanks for leaving it there. ^

I was eyeing the corner all morning, but there were various groups sitting there and I thought it would be mightily inappropriate to simply saunter over there and pick up the lamp.

Not my favorite Hilton by far, but probably not the worst either - check-in staff are friendly and knowledgeable, but I waited an extra 6 hours for an "upgraded room" which was probably not worth the wait. No aircon (apparently standard for this property) and a window which won't open either. Since I prefer arctic-like air temperature in my room, I wasn't incredibly happy. Breakfast was fine but poor service - no one asked if I'd like a drink until I was ready to leave, and the omelet I ordered only appeared as I was getting ready to leave (I'd estimate ten minutes after I ordered it).

Only paid 65, and the rate included breakfast. Off to the Caledonian tonight, where I was paying 100 more per night, but luckily rates dropped and I've re-booked saving 40.
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Old May 23, 11, 6:24 am
  #60  
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Originally Posted by vysean View Post
No aircon (apparently standard for this property) and a window which won't open either. Since I prefer arctic-like air temperature in my room, I wasn't incredibly happy.
That's unfortunate. Edinburgh is normally possessed of a very substantial amount of Arctic-like air which it's happy to share with anyone
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