How to get HH to respond?
Apr 17, 2006, 8:15 pm
#1
Original Poster
Join Date: Feb 2006
Programs: HH Silver, MR Plat Prem & LT Plat, Hyatt Plat,SPG Plat, Hertz PC, National EE, UA 1K
Posts: 3,405
How to get HH to respond?
What does it take to get HH to respond to a serious complaint on an ES? I emailed HH over 6 weeks ago, and rec'd the standard "we try and respond within 72 hours" letter. Guess it should be 72 DAYS?!?!?!
Oh well, they just lost the past 31 nights from me.
Oh well, they just lost the past 31 nights from me.
Apr 17, 2006, 8:24 pm
#2
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,026
Originally Posted by PhillyPhlyer40
What does it take to get HH to respond to a serious complaint on an ES? I emailed HH over 6 weeks ago, and rec'd the standard "we try and respond within 72 hours" letter. Guess it should be 72 DAYS?!?!?!
Oh well, they just lost the past 31 nights from me.
Oh well, they just lost the past 31 nights from me.
Looks like it got lost.
Apr 17, 2006, 9:09 pm
#3
Join Date: Sep 2005
Location: Tucson - Seattle
Programs: UA 1K;
Posts: 2,474
Originally Posted by cfischer
Try flyertalk@ or gold@ or whatever. I always got a responde within 72h Looks like it got lost.
Looks like it got lost.Cynthia will respond.
See this thread:
http://www.flyertalk.com/forum/showt...7&page=1&pp=40
Apr 18, 2006, 9:39 am
#4
Join Date: Apr 2004
Posts: 77
You can always call the Hilton 1-800 number and ask for Guest Assistance. This is the department that will help you resolve complaints and problems with any hotel in the Hilton Chain.
When I had a problem they were excellent at helping me work with a non responsive manager.
They were also excellent at helping me with a problem during a stay at a hotel.
When I had a problem they were excellent at helping me work with a non responsive manager.
They were also excellent at helping me with a problem during a stay at a hotel.