Hilton Dublin Airport {IRL}

    Hide Wikipost
Old Apr 8, 18, 5:21 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: henry999
Wiki Link
Wikipost instructions: signed in members with 90 days / 90 posts can edit this Wikipost to update; wiki contents may be printed by using the (lower right wiki corner)

Hilton Dublin Airport
Northern Cross, Malahide Rd., Dublin, Ireland D17
Tel. +353.0.1.866.1800 Fax: -1866
This property is
5 km / 3 mi (10-15 minutes) away in Kinsaley (Northern Cross), not at the airport at all.

At DUB airport, shuttles pick up / drop at Bay 16 (see below - and yes, you may get wet - some of the walk and pad 16 are in the open; no, they won't come and fetch you between scheduled pick up times). The shuttles are operated by 'Express Bus'.

The shuttle runs on schedule only, every 30 minutes though it is not a 24-hour service. The charge is 3 one-way and 5 return, and you pay for your journey on board the shuttle. The shuttle service have recently relaunched and it is unclear if there is an option to pay using anything other than cash in local Euro currency, if children are free, and if it call at other airport hotels too.

If you are a Honors Gold/Diamond member, please show the shuttle bus driver your Honors card to avail of FREE shuttle service. Presumably the in-app card will suffice but we have not had any reports either way thus far.

Comparatively, a one-way taxi on your own is roughly 15.

The location for the shuttle bus pick up point is in the coach park, in Zone 16 at the airport.

From Terminal 1:

When you exit the arrivals hall there will be a white multi-storey car park in front of you. If you follow the signs to hotel/coach parking the signs will take you to the pickup point. It takes approximately 2 minutes to get there.

From Terminal 2:

When you exit the arrival hall please cross the road and there is a glass covered walkway. If you follow the walkway all the way to the end while still following signs for the hotel/coach parking the signs will take you to the pick up point. It takes approximately 5 minutes from T2 to the pick up point.
More information on getting there, including a link to current shuttle schedule and map PDF here.

The property has five numbered floors, in-room dining; the Burnell restaurant is open at 6:30 am for breakfast, does not offer lunch and opens at 6:00 pm for dinner. The Burnell bar is open 7:00 am "until late" and serves pub food from 11:00 am on.
Print Wikipost

Old Jul 19, 17, 7:27 am
  #211  
Four Seasons Contributor BadgeBanyan Contributor Badge
 
Join Date: Apr 2011
Programs: We love to Fly, Hotels and Discovery
Posts: 1,471
Originally Posted by goldencondor View Post
I benefited from a free shuttle there and back earlier this year. Five euros return not a bad price compared to those Heathrow Hoppas, but still a disappointing development.
While 5 Euros in itself don't sound much, especially against the LHR based hotels which often depend on the Hoppa bus services, here at the Hilton DUB we should't forget that such bus services had been complimentary [both ways to/from hotel-airport], after this charges appeared at 2 E p.p from hotel to DUB, and now [from August 1st] it's 3 E one-way or 5 E to/from DUB/hotel/DUB, plus they aren't offering any drinks vouchers anymore to Golds/Diamonds alike, plus overnight rates creeping up and there isn't a lounge either at this Hilton, that's something to keep in mind when booking this hotel.

IMHO, the overall value proposition has pretty much weakened into negative territory in terms of what they offer and how much it actually costs to stay with them, at least for now with all the cuts/rules/new added fees/costs brought in, not forgetting that they made their shuttle bus drivers redundant and outsourced this service, it adds up IMHO, but as a poster mentioned above, the hotel seems to be nevertheless to experience high occupancy volumes. It's for the guest to decide where to stay and what's of value to them.

Cheers & Safe Travels.
uggboy is offline  
Old Jul 19, 17, 8:35 am
  #212  
 
Join Date: Feb 2014
Posts: 586
Originally Posted by BAGoldBoy View Post
I asked why they treated Diamonds so badly and the answer was they don't need to as they are always full.
????!!!

If true, this is a ridiculous statement for them to mention out loud to their customers.

Was this management that said this???

Last edited by Simon Schus; Jul 19, 17 at 9:11 am
Simon Schus is offline  
Old Jul 19, 17, 8:45 am
  #213  
 
Join Date: Feb 2014
Posts: 586
Originally Posted by uggboy View Post
IMHO, the overall value proposition has pretty much weakened into negative territory in terms of what they offer and how much it actually costs to stay with them, at least for now with all the cuts/rules/new added fees/costs brought in, not forgetting that they made their shuttle bus drivers redundant and outsourced this service, it adds up IMHO, but as a poster mentioned above, the hotel seems to be nevertheless to experience high occupancy volumes. It's for the guest to decide where to stay and what's of value to them.
I have had a similar view of how I consider the value at this hotel, though I know others have dissimilar views given it has been discussed in the past. I have stayed in several of the other airport hotels. The only draw to this hotel were the Diamond drinks voucher benefit as the value is basically the same otherwise, even after considering the Gold/Diamond breakfast and the points earning opportunities with Hilton (vs. earning in the Club Carlson program at the Raddison, or the cheaper rates at the Clayton or Maldron). Ignoring the tier in loyalty program, the shuttle cost increasing makes it harder to differentiate the Hilton from any of the others given the additional distance and time relative to the alternatives (which is an important consideration given my flights are always late evening or early morning). With Diamond status, it is still difficult to justify too.

I have had excellent service from the shuttle staff in the past. I have written in to compliment them - especially for evening arrivals - as they have gone out of their way to be friendly, and have often made my visit significantly more relaxing after they had finished the drive from DUB to the Hilton (e.g. offering to take my bags to the room). Their enthusiasm sometimes has been infectious and motivating, and it is these positive instances that I have enjoyed and valued.

Last edited by Simon Schus; Jul 19, 17 at 9:15 am
Simon Schus is offline  
Old Jul 21, 17, 9:06 am
  #214  
 
Join Date: Feb 2014
Posts: 586
Confirmed: The shuttle service will still be 'free' for Gold and Diamond members.
Simon Schus is offline  
Old Jul 21, 17, 9:14 am
  #215  
 
Join Date: Mar 2014
Location: Lancashire, UK
Posts: 2,047
Originally Posted by Simon Schus View Post
Confirmed: The shuttle service will still be 'free' for Gold and Diamond members.
Thanks for the info!
goldencondor is offline  
Old Jul 21, 17, 4:53 pm
  #216  
 
Join Date: Jan 2005
Location: Tampere
Programs: BA EC Gold, Hilton Diamond
Posts: 2,997
Originally Posted by Simon Schus View Post
Confirmed: The shuttle service will still be 'free' for Gold and Diamond members.
From the airport to the hotel only, as before, or in both directions?
henry999 is offline  
Old Jul 21, 17, 9:23 pm
  #217  
Four Seasons Contributor BadgeBanyan Contributor Badge
 
Join Date: Apr 2011
Programs: We love to Fly, Hotels and Discovery
Posts: 1,471
Originally Posted by Simon Schus View Post
Confirmed: The shuttle service will still be 'free' for Gold and Diamond members.
Thanks Simon Schus that's good news for Gold/Diamond members, hopefully in both ways from/to DUB? [because pricing is now different]

Cheers & Safe Travels.
uggboy is offline  
Old Jul 21, 17, 9:46 pm
  #218  
 
Join Date: Feb 2014
Posts: 586
I was told both directions as presumably they will charge it to your room. However, the proof will be when it is implemented from August 1st. I'm not due back at this hotel for a while- perhaps mid-August at the earliest and if not then perhaps November.

Hopefully somebody can confirm with experience soon!

Last edited by Simon Schus; Jul 21, 17 at 9:52 pm
Simon Schus is offline  
Old Jul 22, 17, 3:29 pm
  #219  
 
Join Date: Aug 2004
Programs: AA (EXP), Hilton (Diamond), SPG (lowly Gold)
Posts: 7,159
Originally Posted by Simon Schus View Post
If true, this is a ridiculous statement for them to mention out loud to their customers.

Was this management that said this???
Frankly, I'd rather they be honest.
anabolism is offline  
Old Jul 22, 17, 3:30 pm
  #220  
 
Join Date: Aug 2004
Programs: AA (EXP), Hilton (Diamond), SPG (lowly Gold)
Posts: 7,159
Originally Posted by Simon Schus View Post
Confirmed: The shuttle service will still be 'free' for Gold and Diamond members.
Assuming 'free' means free, that's good to read! Thanks.
anabolism is offline  
Old Jul 25, 17, 6:32 am
  #221  
FlyerTalk Evangelist
 
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 28,484
We have used the hotel a couple of times a year for the last 4 years or so, on night-stops before early-ish flights. Part of the reasoning was, as fairly infrequent travellers, it gave us a chance to retain HHons Gold. However, as others have noted, things have slipped away. The drinks voucher was the start, then the room with the non-functioning shower, and earlier this year the steep price increases at Burnell's. And now the shared shuttle, at greater cost?

We will be passing through again in a couple of weeks, on our way to the US. Having slipped to HHons Silver, all membership benefits (especially the free breakfast) will now have disappeared and thus, quite frankly, there's little point in booking with them in the future. Maldron here we come, it seems.
T8191 is offline  
Old Jul 25, 17, 8:21 am
  #222  
Four Seasons Contributor BadgeBanyan Contributor Badge
 
Join Date: Apr 2011
Programs: We love to Fly, Hotels and Discovery
Posts: 1,471
Originally Posted by T8191 View Post
We have used the hotel a couple of times a year for the last 4 years or so, on night-stops before early-ish flights. Part of the reasoning was, as fairly infrequent travellers, it gave us a chance to retain HHons Gold. However, as others have noted, things have slipped away. The drinks voucher was the start, then the room with the non-functioning shower, and earlier this year the steep price increases at Burnell's. And now the shared shuttle, at greater cost?

We will be passing through again in a couple of weeks, on our way to the US. Having slipped to HHons Silver, all membership benefits (especially the free breakfast) will now have disappeared and thus, quite frankly, there's little point in booking with them in the future. Maldron here we come, it seems.
Thanks T8191 for your insights, well received and appreciated.

Indeed, the Hilton DUB isn't the value/quality proposition it once was.

The Maldron DUB was recently fully renovated and from what we can see on their website it looks gorgeous, plus it looks like they offer good food/value too.

Cheers & Safe Travels.
uggboy is offline  
Old Jul 25, 17, 8:24 am
  #223  
 
Join Date: Feb 2014
Posts: 586
I don't think I realised that the new shuttle was going to be a shared shuttle between other hotels - I looked back and Flyman2017 mentioned it, as well as T8191 in the post preceding this one (and possibly others too!).
Simon Schus is offline  
Old Jul 25, 17, 8:45 am
  #224  
FlyerTalk Evangelist
 
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 28,484
Originally Posted by uggboy View Post
Thanks T8191 for your insights, well received and appreciated.

Indeed, the Hilton DUB isn't the value/quality proposition it once was.

The Maldron DUB was recently fully renovated and from what we can see on their website it looks gorgeous, plus it looks like they offer good food/value too.

Cheers & Safe Travels.
Appreciated

Just looked at the Maldron website/menu, and I wouldn't call the food particularly good value. I guess that's a personal perspective >>> http://www.maldronhoteldublinairport...Carte-Menu.pdf. Sides extra??? At €4.50, with the GBP close to parity?
T8191 is offline  
Old Jul 31, 17, 3:30 pm
  #225  
 
Join Date: Feb 2014
Posts: 586
The hotel has updated their website guidance on their hotel<-->airport shuttle bus, which starts tomorrow (August 1st). Here are the details, and I've updated the wiki to reflect the changes.

http://www3.hilton.com/resources/med...e_July2017.pdf

Notably, one has to show their Gold/Diamond card to avail of a free journey on shuttle bus. I guess that the digital card shall suffice because I don't know if I still have a physical card. I've got a stay at this hotel at the end of August (the points required was reasonable for a layover during the summer holidays). I'll report back if nobody else has by then.

I'm unsure if the bus calls at other hotels too, like the Heathrow Hotel Hoppa buses. The Radisson and Clayton hotels haven't announced that they're using the service. I guess we'll see as time goes on.

Last edited by Simon Schus; Jul 31, 17 at 3:57 pm
Simon Schus is offline  

Thread Tools
Search this Thread