Has anyone ever thought
 

Has anyone ever thought that maybe some of you us need to calm down and think of it as what it truely is... a business. Do any of you ever complain about some one getting a tax return that you didn't? Or someone getting a Credit Card that you WERE not targeted for? I mean seriously I stay at Hilton almost 200 nights a year and as of yet I have not felt jilted or ignored by the program and or their customer service.

welcome to flyertalk
 

Hey we are all happy here. Dont mistake some of the grumbling. Devalue the program and people gripe. Here's an example. Last fall we met a nice couple in rome. They were joking at what a deal they had recieved. They were targeted for the stay 3-5-7 get 3 free nights. They only had 9 stays. They then made 7 stays at HI ($560) got 3 free nights, made Gold VIP, and spent the 3 nites at the Rome Hilton ($2100) They also got the Rome View room. Meanwhile as I bit my tongue. We spent 2 of our 7 nites there looking at the radio tower. Those are the breaks, but maybe this example will explain why some people gripe. Have a good weekend and welcome to FT :)

Hmmm... And then you went and posted a promo code...

Anyway, my first double points stay posted.

So, lets all remeber what HHonors is, it is a LOYALTY program. If you are loyal to a program and FEEL like you get shafted because people less LOYAL than you get better deals from Hilton, I would probably be unhappy too.

Just about every customer retention study done shows the cost differential between keeping and gaining new customers, the later being much mor expensive. So, vote with your pocket book. When Hilton, or DirectTV, DishNetwork, Cingular, Comcast, etc offer KILLER deals to new customers and consitently FORGET their current customers, leave and shop elsewhere...

Then, if you want to come back later after they offer you great deals to regain your business.

Me, I just call HHonors and ask for the promo. I find that they will generally give in after a call or two, and I'm happy enough. Yes, it would be nice if they just offered it to me to begin with, but I look at it like a game now.

This is what the email looks like
 

Return-path: <[email protected]>
Received: from mail.hiltonhhonors.net (mail.hiltonhhonors.net [63.122.201.150])

X-RCPT-TO: <[email protected]>
X-EPSILON-EMAILER-VERSION: 1.0.0.1
X-HHONORS-ID-CORR-ECOMM: #########
X-HHONORS-CODE-CORR-ECAT: HHPRM
X-HHONORS-ID-REF-CONTENT: #####

From: Hilton HHonors [[email protected]]
Subject: How Will You Use Your Triple HHonors Base Points?

Because you’re one of our most valuable members, Mr. COFF-Platinum, we’re offering you triple Hilton HHonors Base points!


This offer expires 31 July 2006, so book your next stay today.


Rewarding Yourself Is Easy

Don't let this special Hilton HHonors triple Base points offer slip away! Simply stay at any of more than 2,700 participating Hilton Family hotels worldwide between 15 April and 31 July 2006, and we'll credit triple Base points to your Hilton HHonors account. What could be easier? Remember, you can enjoy a free night at an Opportunity Category hotel with as few as 7,500 points!

This special offer is designed to help you achieve Hilton HHonors rewards faster than ever before. Whether you travel for business or leisure, we want to reward you for making Hilton Family hotels your destination of choice. So book your next stay today - it's easy!

From all of us at Hilton HHonors, thank you for your business. We hope to see you soon.

Sincerely,


Mary E. Parks
Vice President, Marketing
Hilton HHonors Worldwide

200 nights a year at Hilton is pretty good.

Suspended after one post is amazing.

I've also just received an e-mail for Triple Points until 31 July 2006. Got a similar offer last time up to end of February 2006. Previously had to contact HHonors and ask for promos, which thay always gave. ^

Having never tried asking for a promo thought I'd finally give it a go (reading all you guys having success has obviously worked me into a points frenzy :) ). I got the following reply which looks to me like a standard response:

Does anyone have any suggestions as to how I go about saying "thanks but give me one of the juicy promos"? Maybe my British reserve is hampering me here so any advice would be appreciated.

Is it better to try emailing my request to a different address perhaps (this one was to [email protected]) or should I try a different medium altogether?

Thanks!

Actually, it's a loyalty incentive program. Promos are part of the cost to make a casual customer a frequent customer.

Where do you think they should spend their marketing money - to make a 15 night per year customer a 40 night per year customer, or to make a 100 night per year customer a 125 night per year customer? Does a 100 night per year customer even have 25 more hotel nights in him?

The following thread has been trimmed down quite a bit but I have no reason to doubt what is now the first post:

http://www.flyertalk.com/forum/showthread.php?t=545857

You could give it a try.

UVfly, just keep in mind that it appears the identity of the person who claims to work for HH hasn't been authenticated, that's why Moderator has closed the abovementioned thread.

I've always been successful by e-mailing my request to [email protected].
I just politely ask that as a loyal diamond member for several years, would it be possible to be registered for one of current promotions. Within a few days, I've always had positive results, sometimes even letting me make the choice of which promotion I would like. The thread mentioned above also seems to confirm that they will give you a promotion if you use that e-mail address. Good Luck!

Thanks for the input guys, I've given it a go - just wait and see now!