[ARCHIVE to 2018] Hilton Best Rate Guarantee or BRG
Oct 28, 2013, 12:17 pm
#1126
Join Date: Aug 2009
Location: Honolulu, HI
Programs: UA 1K 1MM, AA Exec Plat
Posts: 1,240
I submitted a claim today. Hilton Mexico city Reforma being offered at $199 vs $135 at kayak and getaroom. Was denied due to the cancelations not being the same (two days before arrival vs one day before arrival).
Is there any other way to get the $135 and get hilton points?
Is there any other way to get the $135 and get hilton points?
Nov 7, 2013, 4:33 pm
#1127
Join Date: Aug 2012
Location: UK
Programs: HHonors Diamond
Posts: 261
Had a hoot of a response today...
hilton.com Ł53.00 exactly
expedia.co.uk Ł52.00 exactly
BRG Denied - The percentage of the lower rate is due to the hotel's rounding.
It's a whole pound, and both sites quote in GBP... how could it be due to rounding???
hilton.com Ł53.00 exactly
expedia.co.uk Ł52.00 exactly
BRG Denied - The percentage of the lower rate is due to the hotel's rounding.
It's a whole pound, and both sites quote in GBP... how could it be due to rounding???
Nov 10, 2013, 11:49 pm
#1128
Join Date: Dec 2006
Location: BKK/SEL/YQG
Posts: 2,543
Anyone have experience with 50 cent differences? I'm looking at some rates in Chicago, and 2 reservations I'll need are exactly 50 cents lower through Kayaks booking portal (through priceline). These are non-refundable reservations so I'd be risking it (since there are cheaper hotels outside hilton that i'd consider)
Nov 11, 2013, 12:00 am
#1129
Suspended
Join Date: Jan 2012
Location: ヒルトン大阪
Programs: ゴールデングローブ
Posts: 1,982
I submitted a claim today. Hilton Mexico city Reforma being offered at $199 vs $135 at kayak and getaroom. Was denied due to the cancelations not being the same (two days before arrival vs one day before arrival).
Is there any other way to get the $135 and get hilton points?
Is there any other way to get the $135 and get hilton points?
No other way. Hilton BRG shenanigans are famous. They made me avoiding Hilton hotels.
Nov 11, 2013, 12:10 am
#1130
Join Date: Jan 2013
Programs: Aeroplan Diamond, SPG Plat, Hilton Gold, Marriott
Posts: 1,839
I submitted a claim today. Hilton Mexico city Reforma being offered at $199 vs $135 at kayak and getaroom. Was denied due to the cancelations not being the same (two days before arrival vs one day before arrival).
Is there any other way to get the $135 and get hilton points?
Is there any other way to get the $135 and get hilton points?
Nov 16, 2013, 5:38 pm
#1131
Ambassador: LATAM
Join Date: Aug 2010
Location: PNA
Programs: BAEC Silver
Posts: 4,648
What happens if the third party website has more flexible cancellation terms than Hilton?
For example Hilton AP rate room only = $252
3rd party site $243 incl. breakfast and cancellable up to 3 days before check in.
The hilton AP B&B rate is $273
In this case would I book the Hilton AP B&B rate and then use the 3rd party rate for the BRG?
For example Hilton AP rate room only = $252
3rd party site $243 incl. breakfast and cancellable up to 3 days before check in.
The hilton AP B&B rate is $273
In this case would I book the Hilton AP B&B rate and then use the 3rd party rate for the BRG?
Nov 16, 2013, 10:09 pm
#1132
Ambassador: LATAM
Join Date: Aug 2010
Location: PNA
Programs: BAEC Silver
Posts: 4,648
What happens if the third party website has more flexible cancellation terms than Hilton?
For example Hilton AP rate room only = $252
3rd party site $243 incl. breakfast and cancellable up to 3 days before check in.
The hilton AP B&B rate is $273
In this case would I book the Hilton AP B&B rate and then use the 3rd party rate for the BRG?
For example Hilton AP rate room only = $252
3rd party site $243 incl. breakfast and cancellable up to 3 days before check in.
The hilton AP B&B rate is $273
In this case would I book the Hilton AP B&B rate and then use the 3rd party rate for the BRG?
Last edited by JohnnyColombia; Nov 16, 2013 at 10:30 pm
Nov 17, 2013, 8:35 am
#1133
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
Does anyone have any experience as to how long it should take for the $50 Amex gift card to be sent out after the stay is completed? Had my BRG stay in Las Vegas a few weeks ago but nothing yet and didn't know how long to leave it before chasing.
Nov 18, 2013, 4:35 am
#1134
Join Date: Dec 2012
Posts: 4
Luck in Hilton, but suck at IHG
About two weeks ago, I succeed in BRG of a property in Europe which led to about 50% discount of the price. If counting $50, it will be more than 66% discount. I was so happy until I made a mistake in IHG website of booking a non-refunable hotel, which cost even more than I got from BRG of Hilton. Sad......
Nov 21, 2013, 8:26 pm
#1135
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,913
-FlyerBeek
Dec 9, 2013, 4:47 pm
#1136
Join Date: Jun 2011
Programs: DL Gold, HH Gold, PC Plat, Marriott Plat
Posts: 90
no response for +72 Hours
I submitted a BRG form last Friday, the 6th of December, received a confirmation and said i will hear back with in 48 hours (which indicates they are open 24-hours-a-day, 7-days-a-week). I called and followed up today and they said the system is back up because of the weather...?
It's for Elara in Vegas, which was going for $109 for a suite on Priceline, and I booked mine for $159. Now it's showing it's going for $189.
Anyone know if they they would still match the price that I found last week?
Thanks ya'll!
It's for Elara in Vegas, which was going for $109 for a suite on Priceline, and I booked mine for $159. Now it's showing it's going for $189.
Anyone know if they they would still match the price that I found last week?
Thanks ya'll!
Dec 10, 2013, 8:21 am
#1137
Join Date: Jun 2013
Posts: 510
I submitted a claim yesterday and haven't still received the response. Marriott LNF claims department only take a couple of hours to respond. This is sad.
Does anyone know how long do they take to respond?
Does anyone know how long do they take to respond?
Dec 10, 2013, 10:51 am
#1138
Join Date: Jun 2011
Programs: DL Gold, HH Gold, PC Plat, Marriott Plat
Posts: 90
in my case - finally got a response after 4 days.
'Thank you for submitting an Our Best Rates Guarantee claim for your upcoming stay at our Elara Hilton Grand Vacations. I apologize for the delay in processing the claim. As a gesture of goodwill, to make amends for the delay in processing we are automatically approving your claim. I have requested that the property adjust the rate to $109.00 per night (before tax).'
sweet! guess it was worth the wait!
Dec 10, 2013, 12:03 pm
#1139
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
Had to chase up with Diamond Desk after no sign of my $50 Amex cheque on my DT Tropicana LV BRG claim. Took them a week to check out what was going on (stay was two months ago) but now sorted and apparently cheque in the post!
Dec 10, 2013, 2:29 pm
#1140
Join Date: Jun 2013
Posts: 510
it said on my confirmation e-mail it might take up to 48 hours..
in my case - finally got a response after 4 days.
'Thank you for submitting an Our Best Rates Guarantee claim for your upcoming stay at our Elara Hilton Grand Vacations. I apologize for the delay in processing the claim. As a gesture of goodwill, to make amends for the delay in processing we are automatically approving your claim. I have requested that the property adjust the rate to $109.00 per night (before tax).'
sweet! guess it was worth the wait!
in my case - finally got a response after 4 days.
'Thank you for submitting an Our Best Rates Guarantee claim for your upcoming stay at our Elara Hilton Grand Vacations. I apologize for the delay in processing the claim. As a gesture of goodwill, to make amends for the delay in processing we are automatically approving your claim. I have requested that the property adjust the rate to $109.00 per night (before tax).'
sweet! guess it was worth the wait!