[ARCHIVE to 2018] Hilton Best Rate Guarantee or BRG
Sep 7, 2013, 3:02 pm
#1111
Join Date: Jan 2011
Programs: UA S, Marriott P
Posts: 1,154
BRG and currency conversion
I am looking for a 1 night in DT in Delhi.
On Hilton.com they have a non-refundable for $116, but if one clicks all the way to booking they change rate to INR instead of USD, regardless what I tried.
At the same time on agoda.com same night is $113 - I suspect the difference is due to exchange rate, anyone thinks this has a chance for BRG?
On Hilton.com they have a non-refundable for $116, but if one clicks all the way to booking they change rate to INR instead of USD, regardless what I tried.
At the same time on agoda.com same night is $113 - I suspect the difference is due to exchange rate, anyone thinks this has a chance for BRG?
Sep 7, 2013, 10:26 pm
#1112
Join Date: Mar 2007
Location: MSP
Programs: Marriott Lifetime Titanium, UA Silver, Hertz 5*
Posts: 913
Win some, lose some
Found a rate of $92.xx at the Hilton Minneapolis Bloomington on hotels.com versus $109 on hilton.com Booked on Hilton for Friday night for me and Sat night for the wife and submitted 2 claims. Got a response next day approving my claim and reducing the rate to match hotels.com + the $50 Amex GC. However, they matched the rate on my wife's reservation but denied the Amex GC saying that a GC has already been approved for the "same address" (even though the dates were different).
Oh well, I simply cancelled both the reservations and pricelined the same hotel for $55/night. Wont get the triple points but.... I'm not a Hilton person anyway.
Lesson learnt. Next time I'll use a friend's address to submit the claim.
Oh well, I simply cancelled both the reservations and pricelined the same hotel for $55/night. Wont get the triple points but.... I'm not a Hilton person anyway.
Lesson learnt. Next time I'll use a friend's address to submit the claim.
Sep 8, 2013, 9:46 am
#1113
Join Date: Mar 2012
Location: Australia
Programs: QF, LM, AA,VA Silver, Qatar, Accor Gold, CC Gold, HH Diamond, Hyatt Globalist, Marriott B Plat
Posts: 535
I am looking for a 1 night in DT in Delhi.
On Hilton.com they have a non-refundable for $116, but if one clicks all the way to booking they change rate to INR instead of USD, regardless what I tried.
At the same time on agoda.com same night is $113 - I suspect the difference is due to exchange rate, anyone thinks this has a chance for BRG?
On Hilton.com they have a non-refundable for $116, but if one clicks all the way to booking they change rate to INR instead of USD, regardless what I tried.
At the same time on agoda.com same night is $113 - I suspect the difference is due to exchange rate, anyone thinks this has a chance for BRG?
Sep 8, 2013, 9:49 am
#1114
Join Date: Jan 2011
Programs: UA S, Marriott P
Posts: 1,154
it starts always in INR, I then change it to USD but if I go to checkout it switches back to INR and provides no options to switch to USD.
oh well, both sites caught up on exchange rate - no difference now except for few cents.
oh well, both sites caught up on exchange rate - no difference now except for few cents.
Sep 9, 2013, 11:56 am
#1115
Join Date: Mar 2008
Location: WA, US
Programs: lots of little things
Posts: 705
2/2 now with Hilton BRGs.
Approved a few days ago for claim at the Hilton Gaithersburg/DC North. Hilton.com posted an $89/nt BAR, vs $59 on multiple other sites. I found the most closely matching room and rate description on Orbitz to file a claim with. Within maybe 8-12 hours, I got the confirmation.
Approved a few days ago for claim at the Hilton Gaithersburg/DC North. Hilton.com posted an $89/nt BAR, vs $59 on multiple other sites. I found the most closely matching room and rate description on Orbitz to file a claim with. Within maybe 8-12 hours, I got the confirmation.
Sep 10, 2013, 6:57 am
#1116
Join Date: Jan 2011
Programs: UA S, Marriott P
Posts: 1,154
the only wrinkle was that booking site has $25 cancellation fee. So BRG was denied based on that.
No matter - I know I am going so $77 minus $15 coupon.. I now have it for $65
Sep 11, 2013, 12:22 pm
#1117
Join Date: Mar 2010
Posts: 143
hi,
I'm brand new to all this - I'm planning a trip to Bucharest soon - and fancied a stay in the Doubletree - I checked the rates on Hilton's website and the "cheapest" offer was for a Queen Bed at 80 Euros per night - however, on hotelscombined there was a "Double Room" on offer at Getaroom and another website for the equivilent of about 41euros per night. I cannot get any info from the other websites as to what a "double room" contains - is it a Queen Bed? And on the Hilton website, there is no "offer" of a double room. Is this likely to be a failed attempt at a BRG claim?
thanks
I'm brand new to all this - I'm planning a trip to Bucharest soon - and fancied a stay in the Doubletree - I checked the rates on Hilton's website and the "cheapest" offer was for a Queen Bed at 80 Euros per night - however, on hotelscombined there was a "Double Room" on offer at Getaroom and another website for the equivilent of about 41euros per night. I cannot get any info from the other websites as to what a "double room" contains - is it a Queen Bed? And on the Hilton website, there is no "offer" of a double room. Is this likely to be a failed attempt at a BRG claim?
thanks
Sep 13, 2013, 11:49 am
#1118
Join Date: Aug 2012
Location: UK
Programs: HHonors Diamond
Posts: 261
First BRG was a success! Booked Hilton Arcadia Phuket for 6300 Baht for two people - about 12 hours later I checked expedia.co.th and found the rate for solo occupancy (6090 Baht) was being displayed as bookable for two with an "additional guest charge" of 175 Baht per night. Room plans were identical (Early Saver). After taxes and everything the expedia rate of single occupancy plus additional guest over five days came to a few hundred Baht less than the hilton.com rate I had paid for two people. Put in a BRG and it was acknowledged that expedia.co.th was cheaper and $50 was knocked off my rate.
To aid the Hilton agent, I listed simple steps on how they could replicate the rate, including a direct link to the page for the hotel and dates. I also explicitly stated that the difference couldn't be down to currency conversion, as I had used the Thai version of Expedia.
I expected a fight... didn't think it would be so easy!
To aid the Hilton agent, I listed simple steps on how they could replicate the rate, including a direct link to the page for the hotel and dates. I also explicitly stated that the difference couldn't be down to currency conversion, as I had used the Thai version of Expedia.
I expected a fight... didn't think it would be so easy!
Sep 16, 2013, 5:28 am
#1119
Join Date: Sep 2003
Location: MSP
Programs: DL PlatMM, BA and Alaska Emerald, HHonors DIA, Accor, Marriott Titanium, IHG Plat Amb, UA Silver, AA
Posts: 4,513
SHOCKING NEWS:
Both of these BRG requests were approved! Amazing. The only oddity was that, though they were submitted within 30 minutes of each other, the second one was approved within about 18 hours, while the second one came after about 30 hours.
Name/Hilton.com price/mybowlingvacation.com price:
Hilton Riverside New Orleans/$139/$95
Hampton Inn New Orleans Downtown/$126/$88
So anyway that's good news. You never do know with the Hilton BRG. I will say that the cancel rules were exactly the same, so while with Hyatt/SPG/Marriott, I would have 100% confidence it'd be approved. With Hilton, though, that's another story.
Both of these BRG requests were approved! Amazing. The only oddity was that, though they were submitted within 30 minutes of each other, the second one was approved within about 18 hours, while the second one came after about 30 hours.
Name/Hilton.com price/mybowlingvacation.com price:
Hilton Riverside New Orleans/$139/$95
Hampton Inn New Orleans Downtown/$126/$88
So anyway that's good news. You never do know with the Hilton BRG. I will say that the cancel rules were exactly the same, so while with Hyatt/SPG/Marriott, I would have 100% confidence it'd be approved. With Hilton, though, that's another story.
The most surprising thing was getting the $50 AMEX gift card on Thursday, less than 2 weeks after my stay. So it all went as planned! Imagine.....
Sep 17, 2013, 1:29 pm
#1120
Used to be highman123
Join Date: Jul 2011
Posts: 3,541
I can't get the BRG to work - they came up with a bogus reason saying the site that even Expedia.com accepts for its guarantee is opaque 
I regret to inform you that we are unable to honor your request due the website not confirming the rate and booking immediately; thus, making the website opaque. We realize that every guest has a choice when traveling and we thank you for making Hilton portfolio of hotels your choice. We look forward to the opportunity to serve your future travel needs.
I regret to inform you that we are unable to honor your request due the website not confirming the rate and booking immediately; thus, making the website opaque. We realize that every guest has a choice when traveling and we thank you for making Hilton portfolio of hotels your choice. We look forward to the opportunity to serve your future travel needs.
Sep 17, 2013, 7:54 pm
#1121
Join Date: Apr 2009
Location: SEA
Programs: AA LT PLT; HH Diamond; AS 75K
Posts: 2,877
Found a rate of $92.xx at the Hilton Minneapolis Bloomington on hotels.com versus $109 on hilton.com Booked on Hilton for Friday night for me and Sat night for the wife and submitted 2 claims. Got a response next day approving my claim and reducing the rate to match hotels.com + the $50 Amex GC. However, they matched the rate on my wife's reservation but denied the Amex GC saying that a GC has already been approved for the "same address" (even though the dates were different).
Oh well, I simply cancelled both the reservations and pricelined the same hotel for $55/night. Wont get the triple points but.... I'm not a Hilton person anyway.
Lesson learnt. Next time I'll use a friend's address to submit the claim.
Oh well, I simply cancelled both the reservations and pricelined the same hotel for $55/night. Wont get the triple points but.... I'm not a Hilton person anyway.
Lesson learnt. Next time I'll use a friend's address to submit the claim.
As a HHonors member I hope they give you the Priceline broom closet room.
Sep 25, 2013, 2:38 am
#1122
Join Date: Jul 2007
Location: SFO
Programs: UA Plat, AS Gold75k, WN CP, Starwood Gold
Posts: 106
First Hilton BRG was successful! Booked a room at Hilton New Orleans/St. Charles Avenue in December for $149, and submitted claim for $119 found on Expedia, hotels.com, booking.com. Was approved 4-5 hours later approving the claim + confirmation of Amex gift check after checkout. I checked my reservation and the price was adjusted accordingly.
Oct 10, 2013, 12:50 am
#1123
Join Date: Jul 2013
Programs: Silver BAEC, Diamond Hilton Honors, Gold SPG
Posts: 88
First go and first success
Hampton at john lennon airport Liverpool, was listed for £93 on hilton.com (which seemed high so I price compared to see if there were any cheaper alternatives). Showed that hotels.com was around £10 cheaper, so I went for the BRG and within 24 hours it was agreed and booking amended for cheaper price and $50.
Made stay almost half the price in the end!
Actually very impressed with the service, big thumbs up for customer service that works, an odd feeling.
Hampton at john lennon airport Liverpool, was listed for £93 on hilton.com (which seemed high so I price compared to see if there were any cheaper alternatives). Showed that hotels.com was around £10 cheaper, so I went for the BRG and within 24 hours it was agreed and booking amended for cheaper price and $50.
Made stay almost half the price in the end!
Actually very impressed with the service, big thumbs up for customer service that works, an odd feeling.
Oct 20, 2013, 7:15 am
#1124
Join Date: Aug 2012
Location: UK
Programs: HHonors Diamond
Posts: 261
2/2 for me now. The important info is: Advance Rate (non-refundable) booked at hilton.com (I know it is not advised to book non-refundables for the BRG, but I needed the night regardless of whether the BRG was successful or not), vs. Expedia UK non-refundable rate which was a whole quid cheaper. BRG acknowledged within 9 hours, rate matched and then lowered by approx. £31 - more than 50% of the original rate.
Oct 20, 2013, 6:06 pm
#1125
Join Date: Jun 2009
Posts: 245
has anybody had experience of filing another claim when one fails. Eg one site is rejected or they cant see the rate and then you tell them another site to look at (all within the 24 hour period)
I got quoted this:
You may only submit one claim for each stay. A “stay” means the total number of consecutive nights spent at the same hotel by the same guest or guests.
Now surely that means you can't claim for consecutive stays and not that you cant submit another site to be looked at...
your thoughts
I got quoted this:
You may only submit one claim for each stay. A “stay” means the total number of consecutive nights spent at the same hotel by the same guest or guests.
Now surely that means you can't claim for consecutive stays and not that you cant submit another site to be looked at...
your thoughts