Hilton Kuala Lumpur {MYS}
Jul 17, 2020, 5:53 am
#841
Join Date: May 2020
Posts: 118
I didn’t even get an upgrade today as a Gold member as they said they are on full capacity and not all room are in operation as well as Executive Lounge seating capacity is reduced. They also informed they are quite packed with the paying guests thus unable to accommodate
wrong day for staycation lol
wrong day for staycation lol
Jul 17, 2020, 5:58 am
#842
Join Date: May 2020
Posts: 118
Been staying there a few times since reopening. The lounge was only opened last week and they do serve warm food for evening cocktail - you order one of the fixed sets (e.g. sandwich and mini burger set, salad platter set, nasi goreng kampung and fried chicken wing set, etc.) on the menu, i.e. no more buffet style. You can order as many sets as you like
There's no breakfast in the lounge - only available at Vasco's downstairs but be prepared to queue if on weekends, even if you booked your table. Most of the facilities are opened although restricted, e.g. limited number of people in the gym and which closes for sanitation a number of times throughout the day. The pool is openend but jacuzzi is not.
Don't expect upgrades on weekends because only 50% of the rooms are opened. I didn't get any upgrade as Diamond last Saturday.
There's no breakfast in the lounge - only available at Vasco's downstairs but be prepared to queue if on weekends, even if you booked your table. Most of the facilities are opened although restricted, e.g. limited number of people in the gym and which closes for sanitation a number of times throughout the day. The pool is openend but jacuzzi is not.
Don't expect upgrades on weekends because only 50% of the rooms are opened. I didn't get any upgrade as Diamond last Saturday.
Jul 17, 2020, 7:39 am
#843
Join Date: Oct 2017
Programs: ANA,Qantas,asiamiles,Royal Skies,Enrich
Posts: 198
I think generally Marriott group still better. I got my suite upgrade in LM, lounge evening cocktail served as ala carte as well, but the choices are less than Hilton lounge. I think I will stay Marriott properties for the time being until Hilton KL lounge reopen. Luckily my diamond status is extended, so I don't need to maintain it for this year. I think Hilton KL is the only good Hilton properties in Malaysia.
Jun 1, 2022, 10:00 am
#845
Join Date: Jun 2014
Location: London
Programs: Hilton Diamond, IHG Diamond, BA Gold
Posts: 167
Staying here for 5 nights. I love the location, could get all the way from the plane to the hotel room without having to go outside. As Diamond, got upgraded to lake view executive room. Apparently no suites available, even though available to book. Got nice welcome cake and nuts. Lounge is okay, only used it once. No need really in KL, so many great food options everywhere. Rooms are showing their age quite a bit unfortunately. Would stay again. Paid 23k points per night.
Jun 2, 2022, 12:24 am
#846
Join Date: Jun 2014
Location: London
Programs: Hilton Diamond, IHG Diamond, BA Gold
Posts: 167
Current lounge offering seems to be less than what it used to be:
The Executive Lounge is opened daily from 06:00hrs – 22:00hrs on weekdays and 06:30hrs – 22:00hrs on weekends, we are pleased to offer the following summarized services & facilities: · Complimentary breakfast is served daily from 6.00am – 10.00am (weekdays) and 6.30am – 11.00am (weekends). Executive Floor guest are also welcome to enjoy breakfast at Vasco’s on the Lobby Level from 6.00am – 10.30am (weekdays) and 6.00am – 11.00am (weekends). · Complimentary daily evening aperitifs between 18:00hrs – 20:00hrs; · Complimentary refreshments during opening hours;
The Executive Lounge is opened daily from 06:00hrs – 22:00hrs on weekdays and 06:30hrs – 22:00hrs on weekends, we are pleased to offer the following summarized services & facilities: · Complimentary breakfast is served daily from 6.00am – 10.00am (weekdays) and 6.30am – 11.00am (weekends). Executive Floor guest are also welcome to enjoy breakfast at Vasco’s on the Lobby Level from 6.00am – 10.30am (weekdays) and 6.00am – 11.00am (weekends). · Complimentary daily evening aperitifs between 18:00hrs – 20:00hrs; · Complimentary refreshments during opening hours;
Jun 2, 2022, 4:42 am
#847
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
Current lounge offering seems to be less than what it used to be:
The Executive Lounge is opened daily from 06:00hrs – 22:00hrs on weekdays and 06:30hrs – 22:00hrs on weekends, we are pleased to offer the following summarized services & facilities: · Complimentary breakfast is served daily from 6.00am – 10.00am (weekdays) and 6.30am – 11.00am (weekends). Executive Floor guest are also welcome to enjoy breakfast at Vasco’s on the Lobby Level from 6.00am – 10.30am (weekdays) and 6.00am – 11.00am (weekends). · Complimentary daily evening aperitifs between 18:00hrs – 20:00hrs; · Complimentary refreshments during opening hours;
The Executive Lounge is opened daily from 06:00hrs – 22:00hrs on weekdays and 06:30hrs – 22:00hrs on weekends, we are pleased to offer the following summarized services & facilities: · Complimentary breakfast is served daily from 6.00am – 10.00am (weekdays) and 6.30am – 11.00am (weekends). Executive Floor guest are also welcome to enjoy breakfast at Vasco’s on the Lobby Level from 6.00am – 10.30am (weekdays) and 6.00am – 11.00am (weekends). · Complimentary daily evening aperitifs between 18:00hrs – 20:00hrs; · Complimentary refreshments during opening hours;
Jun 2, 2022, 6:23 am
#849
Join Date: Apr 2018
Location: USA
Programs: MarriottTitanium, LT Plat, Hyatt Globalist, Hilton Diamond,IHG Diamond,Amb,Wyndham Diamond
Posts: 129
Jun 2, 2022, 10:40 am
#851
Join Date: Apr 2018
Location: USA
Programs: MarriottTitanium, LT Plat, Hyatt Globalist, Hilton Diamond,IHG Diamond,Amb,Wyndham Diamond
Posts: 129
Jun 7, 2022, 5:42 pm
#852
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
I was just at a property in Europe where two different guests had infants and toddlers in the lounge. One kid was quiet, two others were screamers. The staff was run ragged fetching heated milk for them.
Jun 7, 2022, 7:54 pm
#853
Join Date: Mar 2017
Posts: 1,727
Jun 8, 2022, 4:37 am
#854
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
I'm not sure the hotel can be blamed for the inability of guests to control their children. Though there is the wider question of whether it is appropriate to admit children to lounges over "cocktail hours". It's a well rehearsed argument in these forums, but one most Hilton properties shy away from.
The impact of this laissez faire approach is exacerbated by the "staycation" phenomenon, where local residents take advantage of weekend rates at 5-star hotels to bring families to the hotel - and inevitably they want to make the most of the experience.
The impact of this laissez faire approach is exacerbated by the "staycation" phenomenon, where local residents take advantage of weekend rates at 5-star hotels to bring families to the hotel - and inevitably they want to make the most of the experience.
Jun 8, 2022, 8:03 am
#855
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,739
+1. IAN-UK said it well. The "hands off, anything goes" type of parenting approach one can observe rather often these days is as much to blame. No "boundaries, rules, limitations" 
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