Hilton Glasgow {GBR}
Jan 7, 2019, 2:22 pm
#211
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,397
That's the first I've heard in a long time of any Hilton or Doubletree in the UK only giving Diamonds continental breakfast in the lounge and charging £10 to upgrade to the full buffet in the restaurant. Haven't stayed in every UK Hilton, but have stayed in quite a few. Always given full breakfast in the restaurant up to now. Many years ago, Manchester Airport Hilton used to do this but then they changed their policy. Even when UK Hiltons have Exec lounges serving breakfast, they've always given us the choice of having full breakfast in the restaurant at no extra charge.
Jan 7, 2019, 3:45 pm
#212
Join Date: Jun 2002
Location: Newcastle, UK
Posts: 2,379
This unfortunately isn't the case for myself. I called Hilton Manchester Deansgate to enquire about their policy with Breakfast for HHonors Gold Members and they said unless you are in an executive room you can dine in the lounge alternatively you would have to pay full price for breakfast down in the restaurant!
And this is meant to be one of Manchester's top hotels...
And this is meant to be one of Manchester's top hotels...
Jan 7, 2019, 5:59 pm
#213
Join Date: Feb 2013
Location: HK
Programs: BA SIlver, Virgin Silver, Hilton Diamond, Marriott Platinum Elite
Posts: 145
I stayed in the Glasgow Hilton last year and ate breakfast in the restaurant with no additional charges mentioned.
Their exec lounge is really pretty grim too - a windowless room.
Their exec lounge is really pretty grim too - a windowless room.
Jan 7, 2019, 8:24 pm
#214
Join Date: Mar 2015
Programs: BA Gold
Posts: 689
Hilton Kensington has this " Diamonds take breakfast in the lounge" policy too , or at least they did when I stayed a few years back.......I had booked the room on a public sector code ( my lady works in the ps ) , this actually includes breakfast but they still insisted it was lounge only, I took it in the lounge but complained to manager on checkout, turned out I was correct and should have been restaurant......they comped the parking .
Jan 7, 2019, 9:41 pm
#215
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,397
Jan 7, 2019, 10:27 pm
#216
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
Just make sure to check your folio when staying at the DT! Was inexplicably charged nearly $300 after checkout on a full points stay (and to the then-Surpass I had on my HH profile, not the card I gave them for incidentals). Took several phone calls over more than a week to get it resolved, got no communication whatsoever (much less explanation) from management, and I took a hit on forex too.
Jan 7, 2019, 10:55 pm
#217
Join Date: Aug 2017
Location: Manchester, UK
Programs: Emirates Skywards (Gold), Hilton (Diamond), Radisson (Gold)
Posts: 370
I stayed in DT Manchester Deansgate and Hilton Kensington and Glasgow in 2018 and was offered full restaraunt breakfast in all of them.
Never been charged for breakfast in the UK, never been charged for 2 adults + 2 kids either.
Never been charged for breakfast in the UK, never been charged for 2 adults + 2 kids either.
Feb 19, 2019, 2:06 am
#218
Join Date: Jun 2013
Location: Barry WALES
Programs: Hilton Diamond KLM gold
Posts: 25
Stayed 14 Feb. Nothing mentioned about where I could have breakfast. Went to the restaurant first for my porridge and whisky and finished up in EL for a coffee. No problem at all. Very enjoyable visit other than the Valencia score.
Feb 19, 2019, 5:03 pm
#219
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,570
Diamond member refused lounge access
Despite having stayed at this hotel over 20 times in the last 10 years and been delighted by the ambience and friendly hospitality this was not the case when we stayed early in January . There was a massive quewe when we arrived and being diamond members my partner and I we were ignored by reception staff . We booked a deluxe room but when I asked about our access to the lounge we were told that the lounge was full of executive floor guests and we would not be able to have access .
This is a privilege afforded to all diamond members around the world . This we had to pay a premium price for our drinks and breakfast . Duty Manager some very abrupt lady could not care less and said she would get back to us later which she never did .
Disgusted and very disappintes indeed .
This is a privilege afforded to all diamond members around the world . This we had to pay a premium price for our drinks and breakfast . Duty Manager some very abrupt lady could not care less and said she would get back to us later which she never did .
Disgusted and very disappintes indeed .
It's incredible to deny a Diamond member access to the lounge. Sums up this hotel. No real apology from the manager either.
I note the GM's supposed replies on TA are now nameless.
Dec 6, 2019, 10:22 pm
#221
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,570
I’m reading on TA that spirits are not served in the EL Friday to Sunday? Is that true?
I don’t know how they can get away with this. What’s the point of a brand standard and it costs FA to
put out a bottle of Beefeater. Sunday is a bit odd as well.
Full offerings at all times at DT Glasgow.
I don’t know how they can get away with this. What’s the point of a brand standard and it costs FA to
put out a bottle of Beefeater. Sunday is a bit odd as well.
Full offerings at all times at DT Glasgow.
Dec 7, 2019, 1:10 am
#222
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,397
I’m reading on TA that spirits are not served in the EL Friday to Sunday? Is that true?
I don’t know how they can get away with this. What’s the point of a brand standard and it costs FA to
put out a bottle of Beefeater. Sunday is a bit odd as well.
Full offerings at all times at DT Glasgow.
I don’t know how they can get away with this. What’s the point of a brand standard and it costs FA to
put out a bottle of Beefeater. Sunday is a bit odd as well.
Full offerings at all times at DT Glasgow.
Generally at weekends you get different clientele in lounges who tend to freeload , where during the week it’s mainly business guests who are somewhat more reserved......... it’s a shame but I’ve seen this many times.
Jan 31, 2020, 10:55 am
#223
Join Date: Dec 2013
Location: Scotland, UK
Programs: HH - Diamond BA - Blue
Posts: 426
Stayed here Friday last week for the first time in a while. Since the DoubleTree opened it has become my default in Glasgow. In my view the DT offers better service, lounge, rooms and location.
I was working near the Hilton so thought I'd give it a try for a change. Booked a king room on a £77 sale rate. Pre upgraded the morning of the stay to a King Executive room. I choose one on the 19th floor (one with the pointy windows). They now support digital key here. Room was absolutely fine and clean, but they are getting on and could do with a refurb.
Executive lounge had the usual dungeon feel. Some of the same totally clapped out furniture that's been in there for as long as I've been going, so coming on 10 years. They did have spirits on though on the Friday night. The food looked lovely, though we were running late and didn't get a chance to try much.
Breakfast in the morning was well stocked and tasty. Full breakfast included as gold. They seem to have a special zone in the restaurant to the right hand side reserved for just gold and diamond members, which was quiet and seemed to have slightly nicer furniture than the rest of the restaurant.
I notice they've just relaunch the restaurant too: https://www.glasgowlive.co.uk/whats-...opens-17647331
So overall, a pretty good stay. No back and forth on upgrades or breakfast as I've had in the past here. I saw on Facebook there is talk of a multi-million pound refurb of the rooms on the cards, it really is needed and overdue.
I was working near the Hilton so thought I'd give it a try for a change. Booked a king room on a £77 sale rate. Pre upgraded the morning of the stay to a King Executive room. I choose one on the 19th floor (one with the pointy windows). They now support digital key here. Room was absolutely fine and clean, but they are getting on and could do with a refurb.
Executive lounge had the usual dungeon feel. Some of the same totally clapped out furniture that's been in there for as long as I've been going, so coming on 10 years. They did have spirits on though on the Friday night. The food looked lovely, though we were running late and didn't get a chance to try much.
Breakfast in the morning was well stocked and tasty. Full breakfast included as gold. They seem to have a special zone in the restaurant to the right hand side reserved for just gold and diamond members, which was quiet and seemed to have slightly nicer furniture than the rest of the restaurant.
I notice they've just relaunch the restaurant too: https://www.glasgowlive.co.uk/whats-...opens-17647331
So overall, a pretty good stay. No back and forth on upgrades or breakfast as I've had in the past here. I saw on Facebook there is talk of a multi-million pound refurb of the rooms on the cards, it really is needed and overdue.
Jan 31, 2020, 12:40 pm
#224
Join Date: Mar 2007
Location: Cheshire
Programs: HH Diamond, IHG Diamond Am Elite, Best Western Gold, Marriott Bonvoy Gold, Radisson Rewards Gold
Posts: 1,712
It’s the parking that always kills it for me now.
The last time I stayed here it was £15, the Doubletree always comp it.
So when I’m looking for the best deal, I always need to factor in that extra £15.
Did stay there last year and agree that the lounge food was good, it was just the fact you had to eat it in a windowless room with no atmosphere.
I always remember the breakfast being good, but after going through a phase of having coffee machines accessible, the last time I was in there they’d fenced them off.
I know you can go in the lounge, it just seems a bit daft.
It’s major advantage is it’s proximity to the “Bon accord” pub!
The last time I stayed here it was £15, the Doubletree always comp it.
So when I’m looking for the best deal, I always need to factor in that extra £15.
Did stay there last year and agree that the lounge food was good, it was just the fact you had to eat it in a windowless room with no atmosphere.
I always remember the breakfast being good, but after going through a phase of having coffee machines accessible, the last time I was in there they’d fenced them off.
I know you can go in the lounge, it just seems a bit daft.
It’s major advantage is it’s proximity to the “Bon accord” pub!
Jan 31, 2020, 2:16 pm
#225
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,397
Stayed here Friday last week for the first time in a while. Since the DoubleTree opened it has become my default in Glasgow. In my view the DT offers better service, lounge, rooms and location.
I was working near the Hilton so thought I'd give it a try for a change. Booked a king room on a £77 sale rate. Pre upgraded the morning of the stay to a King Executive room. I choose one on the 19th floor (one with the pointy windows). They now support digital key here. Room was absolutely fine and clean, but they are getting on and could do with a refurb.
Executive lounge had the usual dungeon feel. Some of the same totally clapped out furniture that's been in there for as long as I've been going, so coming on 10 years. They did have spirits on though on the Friday night. The food looked lovely, though we were running late and didn't get a chance to try much.
Breakfast in the morning was well stocked and tasty. Full breakfast included as gold. They seem to have a special zone in the restaurant to the right hand side reserved for just gold and diamond members, which was quiet and seemed to have slightly nicer furniture than the rest of the restaurant.
I notice they've just relaunch the restaurant too: https://www.glasgowlive.co.uk/whats-...opens-17647331
So overall, a pretty good stay. No back and forth on upgrades or breakfast as I've had in the past here. I saw on Facebook there is talk of a multi-million pound refurb of the rooms on the cards, it really is needed and overdue.
I was working near the Hilton so thought I'd give it a try for a change. Booked a king room on a £77 sale rate. Pre upgraded the morning of the stay to a King Executive room. I choose one on the 19th floor (one with the pointy windows). They now support digital key here. Room was absolutely fine and clean, but they are getting on and could do with a refurb.
Executive lounge had the usual dungeon feel. Some of the same totally clapped out furniture that's been in there for as long as I've been going, so coming on 10 years. They did have spirits on though on the Friday night. The food looked lovely, though we were running late and didn't get a chance to try much.
Breakfast in the morning was well stocked and tasty. Full breakfast included as gold. They seem to have a special zone in the restaurant to the right hand side reserved for just gold and diamond members, which was quiet and seemed to have slightly nicer furniture than the rest of the restaurant.
I notice they've just relaunch the restaurant too: https://www.glasgowlive.co.uk/whats-...opens-17647331
So overall, a pretty good stay. No back and forth on upgrades or breakfast as I've had in the past here. I saw on Facebook there is talk of a multi-million pound refurb of the rooms on the cards, it really is needed and overdue.