Conrad Bangkok {THA}
Feb 15, 2022, 8:31 pm
#946
Join Date: Sep 2004
Location: YVR
Programs: TK Elite Plus, IC Plat Ambassador, HH Diamond
Posts: 920
This is such an incompetent hotel.. My Thailand Pass got rejected for the 3rd time because they did not respond. Weirdly I got the QR code anyway after the 1st hotel approved it. Send them all the documents like passport, consent forms, credit card details via email. (Day 1 hotel did not need any of this). Still, rejected and they are not responding. Asked to be called back by a manager, let's see what's gonna happen. Otherwise I'm gonna cancel the booking and go elsewhere, travelling next Thursday.
Apr 5, 2022, 10:35 am
#947
Join Date: Jun 2014
Location: London
Programs: Hilton Diamond, IHG Diamond, BA Gold
Posts: 167
The rooms are very nice, well soundproofed. As Diamond, no suite upgrade, just a corner room (I have now decided to stop chasing Diamond, I haven't been getting any suite upgrades recently and just don't see the point in it anymore).
The main issue with this hotel is service, it's just very unsatisfactory, especially for a Conrad. At check-in had to ask every little detail: What time is breakfast? When do we need to do the Covid test? No info about the executive lounge timing was given. In the lounge, they forgot half the breakfast order. Room service with PLASTIC cutlery in takeaway boxes, in a 5-star hotel... When I called to request metal cutlery, they said they will bring some but never came.
The food in the lounge is of good quality though. Question is, do you need to have food in the lounge when Bangkok is literally a huge street food market. We only ended up going there 1 out of 5 nights.
Stayed to the Waldorf Astoria the day after and it was much better, so if it is within your budget I would recommend that much more.
The main issue with this hotel is service, it's just very unsatisfactory, especially for a Conrad. At check-in had to ask every little detail: What time is breakfast? When do we need to do the Covid test? No info about the executive lounge timing was given. In the lounge, they forgot half the breakfast order. Room service with PLASTIC cutlery in takeaway boxes, in a 5-star hotel... When I called to request metal cutlery, they said they will bring some but never came.
The food in the lounge is of good quality though. Question is, do you need to have food in the lounge when Bangkok is literally a huge street food market. We only ended up going there 1 out of 5 nights.
Stayed to the Waldorf Astoria the day after and it was much better, so if it is within your budget I would recommend that much more.
Apr 5, 2022, 12:37 pm
#948
Join Date: Mar 2017
Posts: 1,727
Upgrades are nice when you get them, but they are not really an advertised feature of the Diamond program. In fact, after being a Diamond member for many years, I can recall many Conrad (e.g. Singapore, Hong Kong & London) where I have never been upgraded to a suite, although I have stayed there many times. Perhaps that is due to the hotels not having too many suites to start with?
Apr 5, 2022, 5:30 pm
#949
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,087
Upgrades are nice when you get them, but they are not really an advertised feature of the Diamond program. In fact, after being a Diamond member for many years, I can recall many Conrad (e.g. Singapore, Hong Kong & London) where I have never been upgraded to a suite, although I have stayed there many times. Perhaps that is due to the hotels not having too many suites to start with?
Apr 5, 2022, 6:15 pm
#950
Join Date: May 2012
Location: Phuket Thailand
Programs: HH Diamond, BA Gold, IHG Gold, Oman Gold
Posts: 1,038
Upgrades are nice when you get them, but they are not really an advertised feature of the Diamond program. In fact, after being a Diamond member for many years, I can recall many Conrad (e.g. Singapore, Hong Kong & London) where I have never been upgraded to a suite, although I have stayed there many times. Perhaps that is due to the hotels not having too many suites to start with?
Indeed and a property such as Bangkok has a vast amount of Diamonds staying. They will prioritise those who stay a lot, those who earn diamond from revenue not free from credit cards etc. Corner room is a good upgrade and a decent size room, if you book deluxe and get a Grand Premium Room it is 4 step upgrade.
Apr 5, 2022, 10:07 pm
#951
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,719
Apr 5, 2022, 11:46 pm
#952
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,739
Indeed and a property such as Bangkok has a vast amount of Diamonds staying. They will prioritise those who stay a lot, those who earn diamond from revenue not free from credit cards etc. Corner room is a good upgrade and a decent size room, if you book deluxe and get a Grand Premium Room it is 4 step upgrade.
Differentiating between Diamonds who qualify via stay spend or credit card is wishful thinking and not feasible for the property to assess as what they can see of your Hhonors profile is limited to start with (and they don't care frankly from many interactions with hotel managers / GMs etc).
What you spend with them is key and can even top high loyalty membership status at a property level.
Apr 6, 2022, 1:43 pm
#953
Join Date: Jun 2014
Location: London
Programs: Hilton Diamond, IHG Diamond, BA Gold
Posts: 167
From the Hilton website "If we have a better room available, it’s yours – up to a 1-bedroom suite" - and rooms were available to book. But the last time I got a suite was over 2 years ago when I was gold, didn't even get one in Dubai. And seems like this property changed its policy, from the posts before it seemed to be possible to get a suite from the base room.
Apr 6, 2022, 11:54 pm
#954
Join Date: Oct 2011
Location: BKK
Programs: World of Hyatt Globalist; Marriott Bonvoy LTP; IHG Plat
Posts: 2,232
this hotel never upgraded me above executive room (despite sometimes i booked an executive room). it seems like they don't do suite upgrade here.
many times they tried to downgrade me to a grand premium room which is bigger but priced below an executive room.
food and beverages offering in the lounge have been gone downhill. service was also getting worse.
many times they tried to downgrade me to a grand premium room which is bigger but priced below an executive room.
food and beverages offering in the lounge have been gone downhill. service was also getting worse.
Apr 7, 2022, 5:53 am
#955
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,739
Exactly why I always booked the base room on our corp rate and usually got Exec room, whether I was Gold or Diamond at the time didn't seem to matter much IIRC.
They would also give some additional goodies at certain milestones like 10, 20, ... 50 nights or so, e.g. a free dinner for 2, spa treatments, etc. That was a while ago though
. YMMV.
They would also give some additional goodies at certain milestones like 10, 20, ... 50 nights or so, e.g. a free dinner for 2, spa treatments, etc. That was a while ago though
. YMMV.
May 19, 2022, 11:04 am
#957
Join Date: Aug 2012
Posts: 779
How is this hotel compared to Kimpton Maa Lai Bangkok assuming the prices are the same? This is for a family stay in July. I will book the base rooms on both.
Can someone who has been to both hotels comment on the service/breakfast/lounge/upgrade? I know the Kimpton is relatively new, and the Conrad is not.
I am both Hilton Diamond and IHG Diamond/Ambassador.
Thanks.
Can someone who has been to both hotels comment on the service/breakfast/lounge/upgrade? I know the Kimpton is relatively new, and the Conrad is not.
I am both Hilton Diamond and IHG Diamond/Ambassador.
Thanks.
May 19, 2022, 12:39 pm
#959
Join Date: Aug 2012
Posts: 779
Are they not in the same league in your opinion?
May 31, 2022, 3:55 am
#960
Join Date: Dec 2014
Posts: 200
Hi all, planning to come here in mid june and have access to F&F rates which are $84/night for the Deluxe King. Has this property gotten any better with upgrades, especially during Covid with presumably low occupancy? This will be our second time staying there as Diamonds FWIW.