Hilton Cancun Golf & Spa Resort {MEX} (no longer Honors)
Aug 21, 2003, 7:36 am
#168
Original Member
Join Date: May 1998
Location: Canada
Programs: AC SE 2MM, HH Dd, SPG; IC Pl/A; AA; DL
Posts: 14,321
This one is probably most on point but I would take Jaws up on his recommendation too
http://www.flyertalk.com/forum/Forum57/HTML/005060.html
http://www.flyertalk.com/forum/Forum57/HTML/005060.html
Sep 23, 2003, 6:50 am
#170
Join Date: Sep 2003
Location: Berlin, Germany
Posts: 2
Free upgrade for reward stay?
Just booked a 9 nights reward stay at Cancun Hilton. At the reservation desk of the hotel they offered to upgrade to Junior Suite for money, however as a Gold member I would rather go for courtesy upgrade upon arrival. Has anybody made experiences with upgrades for reward stays? Maybe specifically at the Cancun Hilton?
Cheers,
Lars
Cheers,
Lars
Sep 23, 2003, 7:25 am
#171
Join Date: Jul 2002
Posts: 2,069
I'll sugest e-mailing the hotel.
Although I've never been a guest at that specific hotel, a friend recently was, and reported an upgrade on an award stay.
I'm unsure, however, exactly what he received.
The Hilton Resorts in Hawaii are, apparently, pretty good about doing this.
So, there's at least some precedent!
Good Luck!
Although I've never been a guest at that specific hotel, a friend recently was, and reported an upgrade on an award stay.
I'm unsure, however, exactly what he received.
The Hilton Resorts in Hawaii are, apparently, pretty good about doing this.
So, there's at least some precedent!
Good Luck!
Sep 23, 2003, 4:47 pm
#172
Join Date: Jun 2002
Location: Andover, MA USA
Posts: 1,556
Welcome to Flyertalk LuLuther. 
I've been upgraded many times on reward stays, but not every time. For the record, I'm Diamond. Sometimes you get an upgrade, sometimes you don't. More often than not though I get one on reward stays. I haven't stayed at that particular property before, so I can't comment on it specifically. It's possible that as a Gold, you may experience different results than others who are diamond. It certainly can't hurt to make a polite inquiry with a smile at check-in. Sometimes it has been helpful to send an e-mail to the guest services manager politely inquiring if an upgrade is at all possible. You can usually find the e-mail address for a particular property by doing a search on google.com.
[This message has been edited by hhonorman (edited 09-23-2003).]
I've been upgraded many times on reward stays, but not every time. For the record, I'm Diamond. Sometimes you get an upgrade, sometimes you don't. More often than not though I get one on reward stays. I haven't stayed at that particular property before, so I can't comment on it specifically. It's possible that as a Gold, you may experience different results than others who are diamond. It certainly can't hurt to make a polite inquiry with a smile at check-in. Sometimes it has been helpful to send an e-mail to the guest services manager politely inquiring if an upgrade is at all possible. You can usually find the e-mail address for a particular property by doing a search on google.com.
[This message has been edited by hhonorman (edited 09-23-2003).]
Sep 24, 2003, 8:52 am
#173
Join Date: Nov 1999
Location: Southern California - UA1K, Delta GM, Starwood Gold, Hilton Gold, AA Platinum
Posts: 1,456
You need to email the director of rooms. I am not certain if it is the same woman as before. If I do find the email address I will email it to you.
I used this process 2 years ago and was updated to a JR SUITE. If it is a special occasion (honeymoon or anniversary) let them know too. Good luck.. awesome hotel.
I used this process 2 years ago and was updated to a JR SUITE. If it is a special occasion (honeymoon or anniversary) let them know too. Good luck.. awesome hotel.
Oct 18, 2003, 8:22 am
#174
Join Date: Jan 2003
Location: Franklin, TN HHonors Diamond, Worldperks Platinum, Priority Club Platinum
Posts: 168
we stayed at the Cancun Hilton in June. 2 rooms on Diamond Honors award for 8 nights. They were unable to upgrade us to a corner suite due to a convention being at the hotel. They got us as close up high with a great view. Also comp. continental breakfast coupons for all 6 of us every morning. You should contact the hotel to see if there is anything going on and, while I hear they rarely, if ever confirm upgrades in advance, it won't hurt to ask.
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Oct 20, 2003, 4:39 pm
#176
Join Date: Dec 2002
Posts: 447
Welcome aboard Luther.
To help ensure the best upgrade possible, we often include a paid first night.
They often put you in the best room avail, then you will simply stay put for the remaining nights.
This is how we handle many of our longer rewards and has worked well.
[This message has been edited by PaulGQ (edited 10-20-2003).]
To help ensure the best upgrade possible, we often include a paid first night.
They often put you in the best room avail, then you will simply stay put for the remaining nights.
This is how we handle many of our longer rewards and has worked well.
[This message has been edited by PaulGQ (edited 10-20-2003).]
Nov 25, 2003, 1:12 am
#178
Join Date: Dec 2001
Location: Zurich
Programs: M&M FTL, HHonors Diamond, Langham Elite, SPG Corporate Preferred
Posts: 470
Same here. I'll probably stay at the Cancun Hilton in mid-April and would like to know how to secure (and confirm ahead of time) an upgrade. I'm Gold.
Nov 25, 2003, 12:07 pm
#179
FlyerTalk Evangelist
Join Date: Nov 2001
Location: Wanting First. Buying First.
Programs: Lifetime Executive Diamond Platinum VIP with Braniff, Eastern, Midway, National & Pan Am
Posts: 17,482
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by welookgood.com:
a great hotel but only 1 college age girl during peak week of spring break. ONE PERSON... as compared to sheraton with like 500... dont expect girls when it not spring break... not a party hotel but as diamond a nice place to bring a girl back..</font>
a great hotel but only 1 college age girl during peak week of spring break. ONE PERSON... as compared to sheraton with like 500... dont expect girls when it not spring break... not a party hotel but as diamond a nice place to bring a girl back..</font>
Nov 25, 2003, 2:45 pm
#180
Join Date: May 2000
Programs: Ozark Airlines--Lifetime Platinum, Braniff---Diamond, Eastern--Plutonium Motel 6--Guest of the Month
Posts: 853
Just to let everyone know...this path no longer guarantees anything...more than likely it was overwhelmed by the vast number of people trying to do it.