Hilton Tokyo {JPN}
Dec 13, 2018, 7:41 am
#211
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
It must be. I didn’t change it, just listed my second guest (my brother) at booking as I always have done. Reservation was otherwise unchanged. Still the same King Deluxe so no advance room upgrade.
Dec 13, 2018, 7:53 am
#212
Join Date: Feb 2004
Location: Netherlands
Posts: 4,280
Worst is when hotels offers those single bed room (which has the lowest rate) which makes the situation even more complicated.
What I'll do is just work this out with the hotel when you arrive since you do have your original reservation and rate. Just point it out to them that you have the 2nd person stay free benefit.
Cheers!
Dec 13, 2018, 7:55 am
#213
Join Date: Oct 2012
Programs: UA Mileage Plus, AAdvantage, Southwest, HHonors, National
Posts: 528
Hmm that's weird, I've stayed here before and added a guest at check-in with no problems. However mine were either points or point+cash stays, so rate increases wouldn't/shouldn't be expected.
Dec 13, 2018, 8:02 am
#214
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
Yep, what I was planning. Luckily, I guess, I still take a hard copy of my reservations with me. Ultimately it really doesn’t matter. My brother has his own room across the street. I just added him, because it was free, so that there’d be an extra key already made that I could give him to make it easier to stop by.
Dec 13, 2018, 8:09 am
#215
Join Date: Jun 2005
Location: ORD (formerly SAN)
Programs: Hilton Diamond; IHG Platinum; Bonvoy Gold; AA Platinum Pro and United Premier Silver (DH = AA EXP)
Posts: 1,928
I would advise against this. They are not very accommodating in person and will make you prove it. This was by far the most frustrating hotel experience for us when we were in Japan a couple years ago. I would email the manager ahead of time with the link to the honors policy and have them correct it ahead of time. You don’t want to waste a half hour checking in arguing with them (which is what happened to us).
Dec 13, 2018, 3:34 pm
#217
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,156
Given the person asking is Diamond, I'm guessing at least a part of the reason for having 2 names was for things like lounge access/breakfast/etc.
Dec 14, 2018, 4:23 pm
#218
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
Yep, what I was planning. Luckily, I guess, I still take a hard copy of my reservations with me. Ultimately it really doesn’t matter. My brother has his own room across the street. I just added him, because it was free, so that there’d be an extra key already made that I could give him to make it easier to stop by.
Reply was a sort of usual Japanese response that doesn’t address the 2nd guest stays free benefit but the rate was back to 1 person in the app. Not even sure if it was an actual rate increase on their end or the app just displaying an incorrect rate.
At checkin, no issues getting a second key, FDC marked 2 down on the breakfast stamp, and rate was as I booked it initially. No mention of a rate adjustment for a second guest.
Still not sure exactly on the difference between Hilton, Deluxe, and Premium room classifications even after staying here several times and even less sure about how those different room types appear when selecting a room in the app.
App preselected me with one on 8. I’ve stayed on that floor and the views aren’t great, so I picked one as high as I could find. Well, didn’t quite work out. Got a mid level floor, room xx14 and it was one with shower in the tub (“unrenovated”?). Not a big deal as my wife isn’t with me this time, and FDC had already set up a Jr Suite for the remaining nights of my stay.
Juniroh breakfast was offered as an option for Executive Lounge guests. Not sure if this means Golds can no longer book it as I did when I was Gold on a previous stay.
(FT is choking on attaching a copy of the Juniroh letter, will upload it later)
Jan 4, 2019, 7:08 am
#219
Join Date: Oct 2012
Programs: UA Mileage Plus, AAdvantage, Southwest, HHonors, National
Posts: 528
King Exec City View
View from the room
Live music at Zatta
Temporary Exec Lounge at Zatta on 2nd floor
Just started my first night of my stay here. Today was the first day of the exec lounge closure. The exec lounge functions for the evening are at the Zatta bar/lounge on the 2nd floor. While the space might be a bit bigger, I think it still has the same crowding issues as the exec lounge. We had to wait for an open table and choose to wait at one of the standing tables near the entrance. Eventually we had a table open after 10min. I think they're still working out a few operational issues. After a couple of minutes of being seated, one of the attendants informed us that the table was being saved for another party. I informed the person I was seated by the host up front and it was sorted out. It seemed like a constant stream of people arriving and staff was struggling to keep up.
Regarding the breakfast options, they listed the Marble Lounge on 1st floor and Tsunohazu on the 2nd. I didn't see Junisoh listed as an option. When asked I about it, they replied it had something to do with the exec lounge renovation. It didn't really make sense to me though. Will report back after I try breakfast.
Jan 5, 2019, 4:25 am
#220
Join Date: Oct 2014
Location: TX, USA
Programs: Bonvoy Plat, Hilton Diamond, IHG SA
Posts: 140
Just started my first night of my stay here. Today was the first day of the exec lounge closure. The exec lounge functions for the evening are at the Zatta bar/lounge on the 2nd floor. While the space might be a bit bigger, I think it still has the same crowding issues as the exec lounge. We had to wait for an open table and choose to wait at one of the standing tables near the entrance. Eventually we had a table open after 10min. I think they're still working out a few operational issues. After a couple of minutes of being seated, one of the attendants informed us that the table was being saved for another party. I informed the person I was seated by the host up front and it was sorted out. It seemed like a constant stream of people arriving and staff was struggling to keep up.<br /><br />Regarding the breakfast options, they listed the Marble Lounge on 1st floor and Tsunohazu on the 2nd. I didn't see Junisoh listed as an option. When asked I about it, they replied it had something to do with the exec lounge renovation. It didn't really make sense to me though. Will report back after I try breakfast.</em>
Last edited by dagangwood; Jan 8, 2019 at 12:02 pm
Jan 28, 2019, 2:11 am
#222
Join Date: Mar 2004
Location: Southern California
Posts: 478
Personally, I prefer this over the Conrad. It’s a more convenient location if you have a rail pass, though I guess that could be debatable. The Conrad is supposed to be nicer and it’s near (and overlooks, depending on what room you get assigned) the Hama Rikyu garden. But I still generally prefer this hotel for its overall location.
Jan 28, 2019, 3:18 am
#223
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,086
Personally, I prefer this over the Conrad. It’s a more convenient location if you have a rail pass, though I guess that could be debatable. The Conrad is supposed to be nicer and it’s near (and overlooks, depending on what room you get assigned) the Hama Rikyu garden. But I still generally prefer this hotel for its overall location.
How important is location? Tokyo is obviously a huge city and getting around can take some time, even with their great public transportation system. If you are going to spend most of your time in western Tokyo, then the Hilton Shinjuku is a great base. If venturing to the central parts, then the Conrad has an advantage.
The second question is about the level of luxury one is hoping for. The Conrad is clearly ahead in this department. Much larger rooms, on average, and the staffing level per guest is much higher, so service is more prompt and personalized.
Jan 28, 2019, 4:51 am
#224
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,269
Personally, I prefer this over the Conrad. It’s a more convenient location if you have a rail pass, though I guess that could be debatable. The Conrad is supposed to be nicer and it’s near (and overlooks, depending on what room you get assigned) the Hama Rikyu garden. But I still generally prefer this hotel for its overall location.
Jan 28, 2019, 12:33 pm
#225
Suspended
Join Date: Aug 2018
Posts: 590
This question is raised frequently. There are a few key considerations, with two bubbling to the top.
How important is location? Tokyo is obviously a huge city and getting around can take some time, even with their great public transportation system. If you are going to spend most of your time in western Tokyo, then the Hilton Shinjuku is a great base. If venturing to the central parts, then the Conrad has an advantage.
The second question is about the level of luxury one is hoping for. The Conrad is clearly ahead in this department. Much larger rooms, on average, and the staffing level per guest is much higher, so service is more prompt and personalized.
How important is location? Tokyo is obviously a huge city and getting around can take some time, even with their great public transportation system. If you are going to spend most of your time in western Tokyo, then the Hilton Shinjuku is a great base. If venturing to the central parts, then the Conrad has an advantage.
The second question is about the level of luxury one is hoping for. The Conrad is clearly ahead in this department. Much larger rooms, on average, and the staffing level per guest is much higher, so service is more prompt and personalized.
Tough call. How's the breakfast at the Hilton Tokyo? Is it comparable to the beautiful spread at the Conrad?