Hilton Phuket Arcadia Resort & Spa [No longer Hilton after 3/23] {THA}
May 10, 2019, 4:36 am
#211
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Plat, Marriott Gold, Amex Plat
Posts: 5,263
May 10, 2019, 4:48 am
#212
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,539
It’s a false alarm... thank goodness.
Whats happened is that the staff have told him that it’s not available... he asked several times and at the desk and they all said it’s buy two get one free. But he’s gone there and it’s all as usual! Repeat... booze is there.
Because is this misinformation they didn’t go to the lounge last night... oh well!
Imagine my bevvie hands were shaking at the thought of nothing to calm my alcoholic nervousness 😂.
Whats happened is that the staff have told him that it’s not available... he asked several times and at the desk and they all said it’s buy two get one free. But he’s gone there and it’s all as usual! Repeat... booze is there.
Because is this misinformation they didn’t go to the lounge last night... oh well!
Imagine my bevvie hands were shaking at the thought of nothing to calm my alcoholic nervousness 😂.
May 10, 2019, 5:46 am
#213
Join Date: Nov 2011
Location: NYC
Programs: HH Diamond, Hyatt Globalist, Marriott Bonvoy Gold
Posts: 694
It’s a false alarm... thank goodness.
Whats happened is that the staff have told him that it’s not available... he asked several times and at the desk and they all said it’s buy two get one free. But he’s gone there and it’s all as usual! Repeat... booze is there.
Because is this misinformation they didn’t go to the lounge last night... oh well!
Whats happened is that the staff have told him that it’s not available... he asked several times and at the desk and they all said it’s buy two get one free. But he’s gone there and it’s all as usual! Repeat... booze is there.
Because is this misinformation they didn’t go to the lounge last night... oh well!
But I'm glad that things remain the same in regards to the comp booze!
May 10, 2019, 8:49 am
#214
Join Date: May 2012
Location: AMS
Programs: BA KL LH Hilton Marriott
Posts: 1,230
It’s a false alarm... thank goodness.
Whats happened is that the staff have told him that it’s not available... he asked several times and at the desk and they all said it’s buy two get one free. But he’s gone there and it’s all as usual! Repeat... booze is there.
Because is this misinformation they didn’t go to the lounge last night... oh well!
Imagine my bevvie hands were shaking at the thought of nothing to calm my alcoholic nervousness 😂.
Whats happened is that the staff have told him that it’s not available... he asked several times and at the desk and they all said it’s buy two get one free. But he’s gone there and it’s all as usual! Repeat... booze is there.
Because is this misinformation they didn’t go to the lounge last night... oh well!
Imagine my bevvie hands were shaking at the thought of nothing to calm my alcoholic nervousness 😂.
As did most of the other guests present in fact.
May 11, 2019, 1:10 am
#215
Join Date: Sep 2002
Location: Cheltenham
Programs: KLM Plat for Life , BA Gold, HH Silver, (Other half Diamond), IHG Gold
Posts: 2,394
Yes there is a buy one get one free happy hour in the andaman lounge in the lobby.
The drinks offering in the executive lounge was one of the best I have seen. Mojitos, gin martinis and so on
The drinks offering in the executive lounge was one of the best I have seen. Mojitos, gin martinis and so on
Jun 29, 2019, 2:12 pm
#216
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,399
Trying to burn my Aspire $250 resort credit, booked a "Hilton Suite" here for next week. This was highest available room type. Description just said "garden or sea view." I've stayed here enough times to know there are substantial differences between the various buildings, so I emailed reservations to ask what building I'd be in and what the view was. They responded that the suite would be either in the Saithong or Andaman wing, but beyond that it was all "subject to availability."
I really would not want to be in Saithong wing, so emailed back several times trying to get them to confirm building and view type, all they would say is "subject to availability." As a repeat Diamond guest booking a paid suite (and scheduled to arrive in only a few days), I felt they could at least make the effort to block me into a particular building and type of view. But they wouldn't do it. So I canceled and will stay elsewhere.
I really would not want to be in Saithong wing, so emailed back several times trying to get them to confirm building and view type, all they would say is "subject to availability." As a repeat Diamond guest booking a paid suite (and scheduled to arrive in only a few days), I felt they could at least make the effort to block me into a particular building and type of view. But they wouldn't do it. So I canceled and will stay elsewhere.
Jun 29, 2019, 6:22 pm
#217
Join Date: Jun 2015
Posts: 1,481
Hard to say, if they don’t know how to manage a hotel there properly or if they are just focused on guests from Russia, China and package tourists only and not interested in regular Hilton guests from Western countries anymore.
I’ve already decided not to find out, why the DIA treatment is as bad as it is and to stay at other hotels. Phuket is full of better, much better and much much better properties.
I’ve already decided not to find out, why the DIA treatment is as bad as it is and to stay at other hotels. Phuket is full of better, much better and much much better properties.
Jun 29, 2019, 7:08 pm
#218
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,399
Hard to say, if they don’t know how to manage a hotel there properly or if they are just focused on guests from Russia, China and package tourists only and not interested in regular Hilton guests from Western countries anymore.
I’ve already decided not to find out, why the DIA treatment is as bad as it is and to stay at other hotels. Phuket is full of better, much better and much much better properties.
I’ve already decided not to find out, why the DIA treatment is as bad as it is and to stay at other hotels. Phuket is full of better, much better and much much better properties.
After I cancelled, they emailed and said if I rebooked, they would guaranty my room location. That was after two emails telling me it was strictly "subject to availabity."
Jun 30, 2019, 2:59 pm
#219
Join Date: May 2012
Location: AMS
Programs: BA KL LH Hilton Marriott
Posts: 1,230
And I totally disagree with thbe about Diamond recognition. The Chinese/Russian tour groups have no status and get basic attention, the Diamond recognition in this hotel is excellent. If you have chosen to not check it out then you are not exactly qualified to give such strong opinions. I stay here every year as Diamond and have never been disappointed.
Jun 30, 2019, 5:28 pm
#220
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,399
I can assure you that the pre-arrival information is always vague, but on arrival they go out of their way to accommodate requests, so I would have stuck with it. I am curious what you booked as an alternative, in the immediate vicinity there are not many options which would give you better treatment/recognition.
I'm staying at the Surin Phuket instead. I wasn't thrilled about the tour groups and the long drive from HKT to Karon; the refusal to confirm room location pushed me over the edge. (Note there is a new Sofitel M Gallery at Karon, which I also considered. It gets good reviews.)
I do agree the staff here always treated me very well.
Jun 30, 2019, 5:43 pm
#221
Join Date: Jun 2015
Posts: 1,481
And I totally disagree with thbe about Diamond recognition. The Chinese/Russian tour groups have no status and get basic attention, the Diamond recognition in this hotel is excellent. If you have chosen to not check it out then you are not exactly qualified to give such strong opinions. I stay here every year as Diamond and have never been disappointed.
Maybe we have different expectations. To give you an example: The last three times I’ve booked a Deluxe suite. The description says ‘panoramic ocean view’ and the picture of the room shows exactly that. Actually they have some Deluxe suites which really offer a panoramic ocean view. But they also have some Deluxe suites without that. My expectations as a DIA with a Deluxe suite booking is not to get one of the worst Deluxe suites, especially if most of the better ones were given away as an upgrade to non-DIAs (as a management member told me). I think, they should know their rooms and they should know which are better and which are not really matching the booking description. And I think, they should give the better ones to full payers and DIAs and the best ones to full paying DIAs. I also think, they should have a process/plan/rule to make that sure. At the Hilton Phuket they don‘t waste a second to think about that.
Maybe I’m staying at Conrads and WAs too often and so I’m expecting too much from Hiltons. On the other hand I‘ve experienced Hiltons who cares about DIAs in a much better way.
Aug 14, 2019, 8:13 am
#223
Join Date: May 2012
Location: Phuket Thailand
Programs: HH Diamond, BA Gold, IHG Gold, Oman Gold
Posts: 1,038
