Hilton Niagara Falls/Fallsview Hotel & Suites {CAN}
#211
Join Date: Oct 2009
Location: All over the great white north
Programs: AC E50K
Posts: 652
Hilton Niagara Falls - Can't Enter HHonors #
I'll be passing by Niagara Falls for a wedding in October and wanted to book at the Hilton (www.niagarafallshilton.com) Trying to book on their website though, there is no space to enter my HHonors # as they only ask for my Fallsview Casino/Casino Niagara - Player's Advantage Card#
Is there something special about this hotel? Or am I doing something wrong.
Is there something special about this hotel? Or am I doing something wrong.
#212
Join Date: Dec 2013
Location: Scotland, UK
Programs: HH - Diamond BA - Blue
Posts: 424
It looks like the Hotel has built their own custom website and bookings system, separate to the main Hilton one (possibly to get round Hilton taking their $% of each booking).
If you want to use your HHonours number I would just book on hilton.com as you normally would, and ignore the hotels own website.
Direct hilton.com link: http://www3.hilton.com/en/hotels/ont...FHF/index.html
If you want to use your HHonours number I would just book on hilton.com as you normally would, and ignore the hotels own website.
Direct hilton.com link: http://www3.hilton.com/en/hotels/ont...FHF/index.html
#214
Join Date: Jan 2006
Programs: HH LifeTime Diamond, Marriott Titanium, Hyatt, AA, Delta
Posts: 478
As Diamonad- was upgraded on a Saturday in July 2014
Just completed a one-night stay and was pleasantly surprised to be upgraded from a Jr. Presidential suite (both Falls view) to a Complete Presidential two-room suite (both Falls view, also) I am doubly surprised by the upgrade for two reasons, it was a prime evening stay during high season and secondly because upgrades are NOT a covered benefit at any Embassy Suite. Perhaps my nice note in the comments section of my reservation helped.
I want to also commend the property regarding a major improvement since my previous stay, two summers ago. They have eliminated the disgustingly tacky and inappropriate big brandy snifters labelled "TIPS" next to each check-in station at the front desk. I have never seen those at any other Hilton internationally or domestically before or since. Good riddance. <smile>
Now I will relay a piece of useless or useful tourista info (your pick). Two years ago we did Maid of the Mist. This year those boats are only on the American side and instead the Canadians have gorgeous, bigger catamarans called Hornblowers. IMO, the old Maid of the Mist on the American side is better. The rickety, dirty, old buckets with engines straining audibly under your feet give the sense of danger or adventure that just makes the ride better. "Nuff said. YMMV or YLMV (Your Leagues May Vary).
I want to also commend the property regarding a major improvement since my previous stay, two summers ago. They have eliminated the disgustingly tacky and inappropriate big brandy snifters labelled "TIPS" next to each check-in station at the front desk. I have never seen those at any other Hilton internationally or domestically before or since. Good riddance. <smile>
Now I will relay a piece of useless or useful tourista info (your pick). Two years ago we did Maid of the Mist. This year those boats are only on the American side and instead the Canadians have gorgeous, bigger catamarans called Hornblowers. IMO, the old Maid of the Mist on the American side is better. The rickety, dirty, old buckets with engines straining audibly under your feet give the sense of danger or adventure that just makes the ride better. "Nuff said. YMMV or YLMV (Your Leagues May Vary).
#215
Join Date: Sep 2007
Programs: AA, BA, Accor, Honors Diamond, IHG Diamond Elite and lots more....
Posts: 2,954
Is the casino parking, still the best option at this hotel?
Is it still $5 or free with a couple of bets?
Any other better hotels in the area with a falls view? I only ask as from photos there appears to be another hotel in front of the Hilton, so the Hilton appears set back a bit.
Thanks.
Is it still $5 or free with a couple of bets?
Any other better hotels in the area with a falls view? I only ask as from photos there appears to be another hotel in front of the Hilton, so the Hilton appears set back a bit.
Thanks.
#216
Join Date: Sep 2010
Posts: 33
The hotel of the Falls Casino does lie between the Hilton and the Falls. Most rooms on higher floors of the North Tower have unobstructed views of both the American and Canadian Falls. Rooms on higher floors in the South Tower will have good views of the American Falls. The best views, by far, are found in the upper floors of the Falls Casino Hotel. The south facing rooms look on the Canadian Falls, while the east facing rooms have a great view of the American Falls and Goat Island.
#217
Join Date: Mar 2007
Location: US
Programs: DL GE
Posts: 1,654
Is the casino parking, still the best option at this hotel?
Is it still $5 or free with a couple of bets?
Any other better hotels in the area with a falls view? I only ask as from photos there appears to be another hotel in front of the Hilton, so the Hilton appears set back a bit.
Thanks.
Is it still $5 or free with a couple of bets?
Any other better hotels in the area with a falls view? I only ask as from photos there appears to be another hotel in front of the Hilton, so the Hilton appears set back a bit.
Thanks.
Keep in mind if traveling with others, the supposed 2BR "suites" at this property are a bit odd. You walk into a bedroom with the only closet. Then in the middle is the bathroom which in our case had a window into yet another bedroom with a couch and the views.
My definition of two bedroom is not this. You cannot exit the room or use the bathroom from the far bedroom without going through the first and when someone is in the bathroom the light shines bright through the glass into the far bedroom. Think of the Embassy Suites tunnel design with the bathroom in the middle, except the living area is now the 2nd bedroom. It is weird and closing the only door in between the two makes the HVAC unpleasant for both.
A proper definition would be a "two bed one couch divided room".
#218
Join Date: Jul 2016
Location: NJ (EWR) - USA
Programs: UA Silver - IHG Spire AMB - Hilton Gold - Choice Hotels Platinum - Hertz Gold FiveStar
Posts: 396
Any more recent stays at the Hilton Fallsview? Stayed at the ES previously, parked at the casino, last in 2014 and it does have a great view but thinking about trying the Hilton now that I'm a Diamond member and like the access to the casino and better restaurants.
What's the best room type to book planning for an upgrade? Any new renovations at the hotel or is North tower still ideal on the upper floors?
What's the best room type to book planning for an upgrade? Any new renovations at the hotel or is North tower still ideal on the upper floors?
#219
Join Date: Jan 2003
Posts: 3,782
Any more recent stays at the Hilton Fallsview? Stayed at the ES previously, parked at the casino, last in 2014 and it does have a great view but thinking about trying the Hilton now that I'm a Diamond member and like the access to the casino and better restaurants.
What's the best room type to book planning for an upgrade? Any new renovations at the hotel or is North tower still ideal on the upper floors?
What's the best room type to book planning for an upgrade? Any new renovations at the hotel or is North tower still ideal on the upper floors?
The buffet, both downstairs and at the Watermark is really good. I think it is worth the $5 upgrade charge for Watermark just for the view.
#220
Join Date: Feb 2010
Posts: 284
This place doesn't do much for diamonds looking at TripAdvisor..... No I'm room gifts or drink voucher's etc
I'm staying here for one night soon and not expecting much at all
I'm staying here for one night soon and not expecting much at all
Any more recent stays at the Hilton Fallsview? Stayed at the ES previously, parked at the casino, last in 2014 and it does have a great view but thinking about trying the Hilton now that I'm a Diamond member and like the access to the casino and better restaurants.
What's the best room type to book planning for an upgrade? Any new renovations at the hotel or is North tower still ideal on the upper floors?
What's the best room type to book planning for an upgrade? Any new renovations at the hotel or is North tower still ideal on the upper floors?
#221
Join Date: Jun 2000
Location: YYZ
Programs: AC, AA, UA, BA, Hilton
Posts: 2,907
We stay there a few times a year, and were at the Hilton earlier this year. Golds and Diamonds should get the complimentary breakfast buffet, either in the main floor buffet room or up at the Watermark on the 33rd floor of the South Tower, and two bottles of water per day in the room. Be aware that the breakfast buffet's lineups to be seated can be very, very long, so try to get there early or be prepared for lengthy waits in the lineup. Good choices for breakfast in either buffet, with the all usual hot dishes, meats, potatoes, waffles, breads and muffins, etc. Try the apple cinnamon muffins for dessert. Chef there will make hot eggs dishes including omelettes if you want. Cost if not a HHonors Gold or Diamond was $19.99 pp (downstairs) or $24.99 pp (Watermark) if paying, not including taxes and fees.
Noted that rates for the next month or two have really jumped, and an email to the FD manager told us that they're swamped with conventions, meetings and bus tours, all filling the hotel's 1,000 rooms, so finding good rates or the usual HHonors points for daily rates are difficult.
Still a good idea to park at the casino's parking lot which will have daily parking rates lower then the Hilton's. Use the casino's parking entrance just PAST the main entrance to the casino on Fallsview Ave., the gates open on entering and go up to some of the higher floors for a parking spot. Elevator down to the 5th level, walk across that parking level to the far end, then use the walkway over Fallsview Ave. to reach the mezzanine level of the Hilton and take that elevator down to the main floor level for checkin. If you have time to get to the casino, get their free players club card to have free parking at the casino garage if you play a bit in the casino. Usual rates at the casino garage vary from $5 to $15 per day, but could be higher on busy weekends or holidays.
We usually stay in the South Tower as we're smokers and there's still a few smoking rooms available there, but they're becoming less and less. Earlier stays in the newer North Tower before it went all Non-smoking were fine, but now our stays in the South Tower are just as nice since it was totally renovated in 2014. If you want any views at all of the Falls, avoid the lower building which is the Middle Tower, and if in either the North or South Tower, the better views of the Falls are from at least the 15th floor or higher, since anything lower will get a view of the casino's garage or the casino hotel directly across the street from the Hilton. Excellent views on a clear, sunny day, IMO, are from the Watermark Restaurant on the South Tower's 33rd floor, but the best views will be from the highest floors of N\S Towers. Rooms with a jacuzzi, if available, are worth the extra cost, IMO.
Use the regular Hilton website to book, as the rates there, if available, seem to usually be a few bucks lower then the hotel's own website.
Hope this helps, have a good trip.
bj-21.
Noted that rates for the next month or two have really jumped, and an email to the FD manager told us that they're swamped with conventions, meetings and bus tours, all filling the hotel's 1,000 rooms, so finding good rates or the usual HHonors points for daily rates are difficult.
Still a good idea to park at the casino's parking lot which will have daily parking rates lower then the Hilton's. Use the casino's parking entrance just PAST the main entrance to the casino on Fallsview Ave., the gates open on entering and go up to some of the higher floors for a parking spot. Elevator down to the 5th level, walk across that parking level to the far end, then use the walkway over Fallsview Ave. to reach the mezzanine level of the Hilton and take that elevator down to the main floor level for checkin. If you have time to get to the casino, get their free players club card to have free parking at the casino garage if you play a bit in the casino. Usual rates at the casino garage vary from $5 to $15 per day, but could be higher on busy weekends or holidays.
We usually stay in the South Tower as we're smokers and there's still a few smoking rooms available there, but they're becoming less and less. Earlier stays in the newer North Tower before it went all Non-smoking were fine, but now our stays in the South Tower are just as nice since it was totally renovated in 2014. If you want any views at all of the Falls, avoid the lower building which is the Middle Tower, and if in either the North or South Tower, the better views of the Falls are from at least the 15th floor or higher, since anything lower will get a view of the casino's garage or the casino hotel directly across the street from the Hilton. Excellent views on a clear, sunny day, IMO, are from the Watermark Restaurant on the South Tower's 33rd floor, but the best views will be from the highest floors of N\S Towers. Rooms with a jacuzzi, if available, are worth the extra cost, IMO.
Use the regular Hilton website to book, as the rates there, if available, seem to usually be a few bucks lower then the hotel's own website.
Hope this helps, have a good trip.
bj-21.
#222
Join Date: Feb 2010
Posts: 284
Thanks for that! Could you give me the email for fd at all? Had no luck with getting them to reply to emails asking for a high view room....I booked a queen room with both falls view
We stay there a few times a year, and were at the Hilton earlier this year. Golds and Diamonds should get the complimentary breakfast buffet, either in the main floor buffet room or up at the Watermark on the 33rd floor of the South Tower, and two bottles of water per day in the room. Be aware that the breakfast buffet's lineups to be seated can be very, very long, so try to get there early or be prepared for lengthy waits in the lineup. Good choices for breakfast in either buffet, with the all usual hot dishes, meats, potatoes, waffles, breads and muffins, etc. Try the apple cinnamon muffins for dessert. Chef there will make hot eggs dishes including omelettes if you want. Cost if not a HHonors Gold or Diamond was $19.99 pp (downstairs) or $24.99 pp (Watermark) if paying, not including taxes and fees.
Noted that rates for the next month or two have really jumped, and an email to the FD manager told us that they're swamped with conventions, meetings and bus tours, all filling the hotel's 1,000 rooms, so finding good rates or the usual HHonors points for daily rates are difficult.
Still a good idea to park at the casino's parking lot which will have daily parking rates lower then the Hilton's. Use the casino's parking entrance just PAST the main entrance to the casino on Fallsview Ave., the gates open on entering and go up to some of the higher floors for a parking spot. Elevator down to the 5th level, walk across that parking level to the far end, then use the walkway over Fallsview Ave. to reach the mezzanine level of the Hilton and take that elevator down to the main floor level for checkin. If you have time to get to the casino, get their free players club card to have free parking at the casino garage if you play a bit in the casino. Usual rates at the casino garage vary from $5 to $15 per day, but could be higher on busy weekends or holidays.
We usually stay in the South Tower as we're smokers and there's still a few smoking rooms available there, but they're becoming less and less. Earlier stays in the newer North Tower before it went all Non-smoking were fine, but now our stays in the South Tower are just as nice since it was totally renovated in 2014. If you want any views at all of the Falls, avoid the lower building which is the Middle Tower, and if in either the North or South Tower, the better views of the Falls are from at least the 15th floor or higher, since anything lower will get a view of the casino's garage or the casino hotel directly across the street from the Hilton. Excellent views on a clear, sunny day, IMO, are from the Watermark Restaurant on the South Tower's 33rd floor, but the best views will be from the highest floors of N\S Towers. Rooms with a jacuzzi, if available, are worth the extra cost, IMO.
Use the regular Hilton website to book, as the rates there, if available, seem to usually be a few bucks lower then the hotel's own website.
Hope this helps, have a good trip.
bj-21.
Noted that rates for the next month or two have really jumped, and an email to the FD manager told us that they're swamped with conventions, meetings and bus tours, all filling the hotel's 1,000 rooms, so finding good rates or the usual HHonors points for daily rates are difficult.
Still a good idea to park at the casino's parking lot which will have daily parking rates lower then the Hilton's. Use the casino's parking entrance just PAST the main entrance to the casino on Fallsview Ave., the gates open on entering and go up to some of the higher floors for a parking spot. Elevator down to the 5th level, walk across that parking level to the far end, then use the walkway over Fallsview Ave. to reach the mezzanine level of the Hilton and take that elevator down to the main floor level for checkin. If you have time to get to the casino, get their free players club card to have free parking at the casino garage if you play a bit in the casino. Usual rates at the casino garage vary from $5 to $15 per day, but could be higher on busy weekends or holidays.
We usually stay in the South Tower as we're smokers and there's still a few smoking rooms available there, but they're becoming less and less. Earlier stays in the newer North Tower before it went all Non-smoking were fine, but now our stays in the South Tower are just as nice since it was totally renovated in 2014. If you want any views at all of the Falls, avoid the lower building which is the Middle Tower, and if in either the North or South Tower, the better views of the Falls are from at least the 15th floor or higher, since anything lower will get a view of the casino's garage or the casino hotel directly across the street from the Hilton. Excellent views on a clear, sunny day, IMO, are from the Watermark Restaurant on the South Tower's 33rd floor, but the best views will be from the highest floors of N\S Towers. Rooms with a jacuzzi, if available, are worth the extra cost, IMO.
Use the regular Hilton website to book, as the rates there, if available, seem to usually be a few bucks lower then the hotel's own website.
Hope this helps, have a good trip.
bj-21.
#223
Join Date: Jul 2016
Location: NJ (EWR) - USA
Programs: UA Silver - IHG Spire AMB - Hilton Gold - Choice Hotels Platinum - Hertz Gold FiveStar
Posts: 396
Thanks for the update!
The North Tower is taller correct? 50 Floors? Wonder how hard it is to get a top floor room if booking a few months out.
Anybody check out the pool/slide with kids? Any other kid stuff in or close to the hotel?
The Hilton location seems great, attached to the casino and cheap parking. Parked at the casino last time and walked over to the Embassy Suites, easy enough. Loved the steakhouse in the Hilton (Brasa), little pricey but well worth it for a meat fan. ^
The North Tower is taller correct? 50 Floors? Wonder how hard it is to get a top floor room if booking a few months out.
Anybody check out the pool/slide with kids? Any other kid stuff in or close to the hotel?
The Hilton location seems great, attached to the casino and cheap parking. Parked at the casino last time and walked over to the Embassy Suites, easy enough. Loved the steakhouse in the Hilton (Brasa), little pricey but well worth it for a meat fan. ^
#224
#225
Join Date: Jan 2003
Posts: 3,782
Less than a mile away is the Niagara street of fun. Kids could spent the whole day there.
When we were at the hotel, the high up floors 45+ seems to be taken over by wedding parties. I saw a lot of people in tux going up those floors. BTW, make sure you ask for upgrade at the front desk. I put in a request for upgrade on the reservation over the phone, but when I got there they said I had a city view room. I asked about the requested upgrade for falls view, the guy went in and upgraded me. But again, it is only to like 20 something floor.. not up on top. There is a huge difference between the view from 20'ish room and the view from Watermark restaurant.. which is at 33rd floor. I think because at 20'ish you look straight at Embassy Suites. Over 30 you look over ES.
When we were at the hotel, the high up floors 45+ seems to be taken over by wedding parties. I saw a lot of people in tux going up those floors. BTW, make sure you ask for upgrade at the front desk. I put in a request for upgrade on the reservation over the phone, but when I got there they said I had a city view room. I asked about the requested upgrade for falls view, the guy went in and upgraded me. But again, it is only to like 20 something floor.. not up on top. There is a huge difference between the view from 20'ish room and the view from Watermark restaurant.. which is at 33rd floor. I think because at 20'ish you look straight at Embassy Suites. Over 30 you look over ES.
Last edited by Need; Aug 2, 2016 at 1:05 pm