Hilton Reno {US-NV} (no longer Honors)
Oct 17, 2001, 11:17 am
#61
A FlyerTalk Posting Legend
Join Date: May 1999
Posts: 46,817
Special Deal! Enjoy rates from $19 per night for weekday stays between November 4 and December 25. Book today and save!
Enter a dazzling world of excitement and elegance at the Peppermill! Offering a one-of-a-kind getaway with stunning rooms and suites that have breathtaking views! Exquisite dining with an international flair! Sizzling casino action set to the beat of a free all-night cabaret! A gorgeous pool with a flowing waterfall! Numerous restaurants that will cater to your taste!
$19 -- Reno, Per Night
http://www.travelzoo.com/Top20.asp?id=0255667
@ www.Expedia.com
Enter a dazzling world of excitement and elegance at the Peppermill! Offering a one-of-a-kind getaway with stunning rooms and suites that have breathtaking views! Exquisite dining with an international flair! Sizzling casino action set to the beat of a free all-night cabaret! A gorgeous pool with a flowing waterfall! Numerous restaurants that will cater to your taste!
$19 -- Reno, Per Night
http://www.travelzoo.com/Top20.asp?id=0255667
@ www.Expedia.com
Oct 17, 2001, 11:35 am
#63
Join Date: Oct 2001
Location: SanFrancisco, CA, USA
Posts: 4
I've been forced to stay at the Reno Airport Hilton four times this year because my company books their quarterly sales conferences there. Must be that $15 a night rate! Anyway, one woman's opinion based on experience. I completely agree with the initial post -- the Reno Hilton is the hotel from hell. Rude staff, dirty rooms, and utter contempt for HHonors members. I've got over 40 stays in 2001 at different Hiltons and without a doubt the Reno Hilton is the worst. I just don't understand why in this business climate Hilton corporate allows the Reno property to drag down the
chain's hard earned reputation.
chain's hard earned reputation.
Oct 17, 2001, 3:20 pm
#64
Join Date: Jun 2000
Location: Atlanta, GA
Posts: 140
One can only imagine that it is a franchised location. Since I work for a company that is a large franchise organization I can tell you how difficult the laws in this country make the job of a franchisor. It is extremely difficult for a franchisor to "punish" or revoke the franchise even if the franchisee is not following the organizations standard operating procedure.
Oct 17, 2001, 4:04 pm
#65
Join Date: Jul 1999
Posts: 462
If it's really true that you can't control your franchisees and you value your image, then don't franchise. But that doesn't seem to be a good excuse for bad behavior. Look at McD's, they have plenty of franchise locations, and they don't seem to have a problem with waywards.
Pleading that you don't have control over your fanchisees is ridiculous. I'll grant you that car dealership are in a class of their own because of political influence at the local level.
Pleading that you don't have control over your fanchisees is ridiculous. I'll grant you that car dealership are in a class of their own because of political influence at the local level.
Oct 17, 2001, 6:50 pm
#66
Join Date: Jul 2000
Location: Manhattan NV
Programs: Hilton LTD, Hyatt Glob, Marriott LTTE, AA LTP, Avis PC, National EE, Seabourn DE
Posts: 3,027
Unless mistaken, this is a Park Place property. Policies change regarding treatment toward Hhonors members whenever management changes and that is often. What is goofy today, might be better next month.
Yeah, I'd suggest you drop Hilton because of one bad experience.
Yeah, I'd suggest you drop Hilton because of one bad experience.
Oct 17, 2001, 8:30 pm
#67
FlyerTalk Evangelist
Join Date: Apr 1999
Location: Bryn Mawr PA & Wailea HI
Posts: 15,726
Reno doesnt have many business travelers. Sparks does but it has zilch hotels. Many times I thought I was the only business person in Reno (while doing business with a nice company in Sparks) staying in the Hilton, Peppermill, Harrah's etc. I agree the Reno Hilton is a dump They have some other dumps too.
Actually I preferred the Peppermill. The $1.99 8 oz rib-eye steak-n-eggs was far better than any USA free HH continental breakfast and far more fattening to boot. They actually would bring free breakfast shrimp after they got to know me as a regular. I had no problem leaving a 150% tip for the nice girl. Burp!
MisterNice
Actually I preferred the Peppermill. The $1.99 8 oz rib-eye steak-n-eggs was far better than any USA free HH continental breakfast and far more fattening to boot. They actually would bring free breakfast shrimp after they got to know me as a regular. I had no problem leaving a 150% tip for the nice girl. Burp!
MisterNice
Oct 18, 2001, 2:47 pm
#68
Join Date: Jul 1999
Posts: 462
Hi MisterNice,
You're a man after my soul. A man with no presumptions. Someone who doesn't expect a Four Seasons for 15 bucks a night.
I'm with you, really, I love to go to Vegas and chow down. Get a room for 15 bucks a night, go over to Rio and eat. Burp.
You're a man after my soul. A man with no presumptions. Someone who doesn't expect a Four Seasons for 15 bucks a night.
I'm with you, really, I love to go to Vegas and chow down. Get a room for 15 bucks a night, go over to Rio and eat. Burp.
Oct 22, 2001, 4:21 pm
#69
Join Date: Apr 2001
Location: Reno, Nevada
Programs: AA EXP, UA 2MM, SPG Platinum, Hilton Diamond
Posts: 494
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by sgtmidnight:
The hellish hotel I refer to is the Reno Hilton near the airport. </font>
The hellish hotel I refer to is the Reno Hilton near the airport. </font>
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Biggest Little 1K (in The Biggest Little City) In The World
Oct 22, 2001, 5:05 pm
#70
Join Date: Apr 2001
Location: Reno, Nevada
Programs: AA EXP, UA 2MM, SPG Platinum, Hilton Diamond
Posts: 494
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by JerryFF:
The RNO Hilton is offering a rate of $29/night midweek and $49/night weekends (except 11/4-11/6 and 11/16-17) between Nov 1 and Nov. 30. The rate code is RNOV4.
I don't know if this rates qualifies for an HHonors stay or points.</font>
The RNO Hilton is offering a rate of $29/night midweek and $49/night weekends (except 11/4-11/6 and 11/16-17) between Nov 1 and Nov. 30. The rate code is RNOV4.
I don't know if this rates qualifies for an HHonors stay or points.</font>
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Biggest Little 1K (in The Biggest Little City) In The World
[This message has been edited by BL1KITW (edited 10-22-2001).]
Oct 22, 2001, 11:27 pm
#71
Join Date: Mar 2000
Location: Santa Cruz, CA USA
Programs: AA, UA, WN, HH, Marriott
Posts: 7,290
Whatever this hotel lacks in "amenities", it is probably one of the best hotels in the country for "airport watching." Get a room that faces south or southeast on a high floor and you get a full view of both the terminal area and both runways. Take along a scanner that picks up aircraft frequencies and if you are a "plane nut" like I am, you can sit in your room looking out the window for hours.
Oct 23, 2001, 10:54 pm
#72
Join Date: Apr 2000
Location: ATL, PAR, AMS & back to ATL
Programs: Delta SkyMiles, Hilton HHonors Gold, SPG Gold & Avis First
Posts: 1,222
Oct 24, 2001, 6:38 pm
#73
Join Date: Oct 2001
Location: SanFrancisco, CA, USA
Posts: 4
This just in from the national sales manager for the Fortune 500 Company that I work for:
"Due to an extraordinary number of complaints regarding the quality of service and hotel rooms, our quarterly sales conferences for Year 2002 have been moved from the Reno Hilton to Harrah's Reno . . . ." This is big because the company has a corporate account with Hilton and we must stay at a Hilton property whenever possible. The buzz around the office is that a Sr. Exec. VP got the typical rude Park Place/Reno Hilton/Hotel from Hell treatment last week. Hilton corporate, are you listening?
"Due to an extraordinary number of complaints regarding the quality of service and hotel rooms, our quarterly sales conferences for Year 2002 have been moved from the Reno Hilton to Harrah's Reno . . . ." This is big because the company has a corporate account with Hilton and we must stay at a Hilton property whenever possible. The buzz around the office is that a Sr. Exec. VP got the typical rude Park Place/Reno Hilton/Hotel from Hell treatment last week. Hilton corporate, are you listening?
Oct 24, 2001, 11:16 pm
#74
Join Date: Mar 2000
Posts: 140
Lisadiamond2002,
I hope your cooperate decision will put some more weight on Hilton/Park Place to reconsider about its customer services. I lives a couple hours from Reno. We used to go there for weekend get aways a lot and my company used to have sales meeting as well. However since the split of Hilton and Park Place, Flamingo Hilton became Flamingo Reno and went down much quicker and finally closed its door on 10/23. Reno Hilton followed the same steps. HHonor elite members were treated like "beggers" for asking what was reserved and what was stated in HHonor program as benefits. The manager's attitude is beggers can not be chooser so take whatever we gave you. You should considered to be the lucky one that we let you stay in our Park Place hotel. I have filled out a few of comment cards and never heard a thing back. Now I go to Vegas for short get aways and my company have meetings in Tahoe. It seems the management at Park Place do not realize the important of services. They shows an attitude that Park Place is so wonderful that anyone should be honored to stay in its properties. If there is anything wrong, the customer is unreasonable.
I hope your cooperate decision will put some more weight on Hilton/Park Place to reconsider about its customer services. I lives a couple hours from Reno. We used to go there for weekend get aways a lot and my company used to have sales meeting as well. However since the split of Hilton and Park Place, Flamingo Hilton became Flamingo Reno and went down much quicker and finally closed its door on 10/23. Reno Hilton followed the same steps. HHonor elite members were treated like "beggers" for asking what was reserved and what was stated in HHonor program as benefits. The manager's attitude is beggers can not be chooser so take whatever we gave you. You should considered to be the lucky one that we let you stay in our Park Place hotel. I have filled out a few of comment cards and never heard a thing back. Now I go to Vegas for short get aways and my company have meetings in Tahoe. It seems the management at Park Place do not realize the important of services. They shows an attitude that Park Place is so wonderful that anyone should be honored to stay in its properties. If there is anything wrong, the customer is unreasonable.