meFIRST

Stayed there last week. No Dice!.

The Park Lane is an awsome property, one of the nicest hiltons I have ever seen.

No I did not get upgraded. Got the same reply (and I'm only silver). From my experience, european hiltons tend to extend the same treatment that BA/SQ/CX does on upgrades.

You want, you pay for it. (Wish I could tell that to travel desk at work)

meFIRST

I even told them that my stay with them would make me Hhonors gold, still would not budge. I guess the club rooms were all taken up?

MisterNice

The 2000 HH Terms & Conditions are at http://www.hilton.com/hhonors/benefits/levels.html and here is the statement for upgrades for Diamond/Gold elites stays outside the USA (basically the same wording for Gold):

"...At Hilton hotels outside the U.S. with Executive Floors, Diamond VIPs will be provided with a guest room on the Executive Floor, whenever possible. In cases when there are no Executive Floors or where Executive Floor accommodations have been fully booked, Diamond VIP members will be offered a complimentary continental breakfast each morning or an alternative special amenity..."

Sounds like a CLASS ACTION situation! Anybody interested?

kazman

IT IS NOT OPTIONAL !!!!!!
ADAM _ HELPPPPPPPPPPPPPPPPP !!!!!! This goes on and on with this property.

Eastbay1K

This past weekend, they initially did not want to give me the superior room nor lounge access. (It was a certificate stay - I am gold). After a polite discussion AND surrendering a room upgrade certificate AND the agent speaking with someone else, they gave me the room and access. (The agent was very nice but I was left with the impression that they have little latitude in these matters.) My overall hotel impression was "nice but unremarkable". The lounge was fairly nice (although overcrowded) with a good variety of things to eat and drink. My room had a great view but was otherwise nothing special.

kazman

Adam - If you get a minute, could you please investigate this situation - This property CONSISTENTLY/ROUTINELY fails to provide PUBLISHED benefits to HHonors VIP members - It is very frustrating - THANKS - kazman

Adam Burke

Hello all. My apologies for not getting back to you sooner on this topic. I'd greatly appreciate it if you could e-mail me all relevant details from stays at this property. Please include your name, HHonors account number, the dates of the stay, and any details regarding your concerns.

I'm truly sorry for the difficulties you've experienced, and can assure you that we'll work to address the situation!

Best regards,

Adam
[email protected]

ocdb8r

Can anyone give reviews/tips for the London Hilton on Park Lane. I've searched the boards and found some info but the majority comes up for other London Hiltons. Specifically interested in: Treatment of Golds (on an award stay, can you believe I got 6 nights in a row!), how/should I request an upgrade via e-mail before we leave, room info and any tips or strategies for sightseeing from this location.

On a side note, anyone know why none of the travel guides (Fodors, frommers, DK) have no mention of this property?

hobson

My family and I stayed at the London Hilton in April of this year for 6 nights. We liked the location.....did a lot of walking. It's also pretty conveniently located to various tube stops. There were four of us and we were required to rent 2 rooms, which I questioned at the time, but found to be necessary based on the small size of the rooms.

Other threads have complained about the treatment of golds. I was a gold when we stayed there and can confirm that we did not receive access to the club level. Only special treatment was a fruit and cheese assortment on the day we checked in along with a "private" check in.

We found the hotel to be just fine. One tip- don't eat any meals there. They are horribly expensive and nothing to write home about, especially compared to any of the nearby bistos, pubs and restaurants.

Hope you have a nice time. I know the London Hilton was listed in at least one guidebook we used. I think it was Rick Steve's.

Eastbay1K

I have stayed twice in the past year - one for 2 nights, one for 1 night. Its worth a free stay, but that's about it, although the staff now seems to give the appearance of being accomodating. The first stay, they did give me lounge access, the second stay when denied this, I requested breakfast, and they complied. HOWEVER, HHonors had accidentally sent a duplicate certificate and accidentally told me to destroy the wrong one, and the London Hilton took it upon themselves to simply bill my credit card and tell me about the dishonored voucher, after the fact. It took between 2 and 3 months for the Hotel to fix the problem, despite an angel at HHonors who did everything she could to replace the voucher to the hotel, etc. I finally had to dispute the charge on my credit card. FINALLY the hotel acknowledged getting a replacement certificate from HHonors (which apparently had sent a few).

shinbal

Here's a link to another thread about this hotel. I can't bear to write my comments one more time about the wretched creatures that work at this otherwise nice hotel. Personally, I'd choose a bench in Hyde Park first.

http://www.flyertalk.com/forum/Forum57/HTML/001020.html

Canista

The one good thing about it is the bar - which has quite a good reputation and great views.

I would however add that they have the strangest of seating policies - no standing clients - so first come first serve basis, which is ridiculous.

The car park is also a nightmare (in case you rent a car) - it belongs to NCP so expect high fees and appalling parking space.

mileageslave

Stayed here last year. No upgrade or club access for Gold. Rude front desk staff. Never again.

MIKESILV

Two award stays at this property in the last few years, was treated very well, ugraded both and got lounge access, both times.
One morning lounge was full and we got full breakfast in the restaurant.
I like the location and is quite near to some of my favourite restaurants ( also casinos )
Big property overlooks Buckingham Place and may be too impersonal for some.
Forget about the parking, but the anybody who drives in London needs to have their heads examined.
Mike

[This message has been edited by MIKESILV (edited 10-14-2001).]

hotlancer

I visited that property briefly in August (just used my Diamond Card to get to the top floor) - looked nice - great location but rooms were small.

OTHER OPTION: I recommend the Kensington Hilton about 3 miles away (located in the posh Notting Hill area - yes the same as the film with Hugh Grant and Julia Roberts). You can get 6 nights there for 100,000 points instead of the 150,000 that you would have to use for 6 nights at the Park Lane.

The Kensington Hilton is near a Tube station and was very convenient. Great lounge area.

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