HH Airline Rewards & Capacity Controls

Old Jan 22, 05, 10:22 am
  #1  
Original Poster
 
Join Date: Dec 2004
Posts: 12
HH Airline Rewards & Capacity Controls

Hi Everybody, tried talking to Diamond Desk and Air Canada but cannot get a answer hoping someone here may have experience with this. I want to know if the Airline tickets(in particular Air Canada) you get with HHonors rewards is subjected to capacity controls. Has anyone used their points for flights on Air Canada?
newfiepicks is offline  
Old Jan 22, 05, 9:24 pm
  #2  
 
Join Date: Dec 2002
Location: Louisiana, USA
Posts: 107
I am exactly in the same situation with AA. I called HH and AA trying to figure out if the AA cert you get from HHonors has limited seat availability. I could not get an answer in a language I could understand. I have two AA certs (from elsewhere) already and trying to determine if I should get additional certs or pay cash for kids' seats.
yoko is offline  
Old Jan 22, 05, 9:47 pm
  #3  
 
Join Date: Aug 2002
Location: PDX
Programs: HHonors Gold since '02, Hertz President's Circle since '07
Posts: 3,221
Hi newfiepicks and welcome to FlyerTalk.

My experience is not recent, and not with AC. However, there is very little experience on this board or with most of the airlines on these rewards, so I'll give it my best shot to get you started.

First, I think you will find some helpful guidance in these threads:
http://www.flyertalk.com/forum/showthread.php?t=131821
http://www.flyertalk.com/forum/showthread.php?t=373338

What I think I know is this:

Each airline sets there own terms for the rewards. Most are NOT tightly capacity controlled. Some are. The ones that are controlled usually use the frequent flyer class code to apply the limitation.

But many airlines simply specify a certain revenue class code to be sold for HH rewards. The difference is that Q and V class, for example (from UA's class restrictions on HH rewards), don't usually sell out by the time the advance purchase deadline passes, so there are usually plenty of seats left over for HH rewards.

In fact, you can often get around the advance purchase restrictions tied to the HH rewards if you use the booking procedure I have outlined.

And that booking procedure may be at the heart of your question: Is it that you don't want to order certs prior to knowing you have confirmed seats?

If so, well neither do I, and I have always used the procedure I discuss at length in the other threads to minimize the risk/hassle factor.

It's worth quoting myself again:
1) Call HH, and ask for appropriate booking code(s), fare class, etc., for an airline's award.

2) Call the airline (sometimes at a special number) and book the reward travel, putting it on a 30 day hold.

3) Call back to HH and request the cert. Take the cert to the airline and exchange for a ticket.
The important thing in your case is to realize that HH has the details, but doesn't know how to use them. Those details, though, in the hands of a good AC rep, will get you what you need.

So I suggest you call HH and write down exactly what they tell you. Then call AC and if the rep seems to stumble over the alphabet soup, just hang up and call back until you get a 25 year veteran CSR who will walk you through the whole process with aplomb.

Good Luck!
Rut Dog is offline  
Old Jan 23, 05, 5:28 am
  #4  
 
Join Date: Jun 2004
Programs: united 1p, usair silver, nz gold, hilton gold, starwood gold
Posts: 509
I used a Hilton AC award about 3-4 years ago.

We were going to Churchill which only had AC code share so couldn't use *A
miles.

There appeared to be a restriction on type of fare as we had to change
our dates to get the flight but not sure if they came out of the same
bucket as FF awards.

At that time there was a special number I got from Hilton to talk to the
AC specialist at AC who knew how to do Hilton awards and he was both
knowledgeable and helpful. Sorry don't remember the number.
sheepherder is offline  
Old Jan 23, 05, 12:57 pm
  #5  
FlyerTalk Evangelist
Marriott Contributor BadgeIHG Contributor Badge
 
Join Date: Aug 2001
Location: SEA
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 13,390
Originally Posted by yoko
I am exactly in the same situation with AA. I called HH and AA trying to figure out if the AA cert you get from HHonors has limited seat availability. I could not get an answer in a language I could understand. I have two AA certs (from elsewhere) already and trying to determine if I should get additional certs or pay cash for kids' seats.

I used the AA award a year ago -- seats appeared to be quite limited. I gathered that these awards are a subset of the discount bucket, so I wouldn't be too optimistic if I were you. The upside is that they do earn AAdvantage miles.
Points Scrounger is offline  
Old Jan 24, 05, 8:13 pm
  #6  
 
Join Date: Dec 2002
Location: Louisiana, USA
Posts: 107
Thanks, Points Scrounger. I guesss I will have back-up plans ready. And Rut Dog, those links were very informative. Thanks.
yoko is offline  
Old Jan 26, 05, 4:46 pm
  #7  
Original Poster
 
Join Date: Dec 2004
Posts: 12
Update

As an update to my original question, after being assured by HH that my points would be returned if AC could not get a flight I took the plunge and requested the reward.

Air Canada works a little differently as you put in your request then AC calls you within 3 days to set up the travel but the tickets come from the same bucket as the economy FF rewards so in my case it did not help.
newfiepicks is offline  
Old Jun 13, 05, 11:08 pm
  #8  
 
Join Date: Oct 2003
Location: YYZ
Posts: 1,629
Originally Posted by newfiepicks
Air Canada works a little differently as you put in your request then AC calls you within 3 days to set up the travel but the tickets come from the same bucket as the economy FF rewards so in my case it did not help.
Did you end up booking on AC?

Also, what about taxes - do you have to pay the taxes when using Honors points?
todd-r is offline  
Old Jul 6, 05, 5:33 pm
  #9  
 
Join Date: Oct 2003
Location: YYZ
Posts: 1,629
Partner Awards

Ok, so somehow when looking for more info I stumbled across this on the Hilton site:

http://hhonors.hilton.com/en/hhonors...rs_terms.jhtml

It's a comprehensive guide to booking Partner Awards - the real 'how to.'

Of note:

For airline awards the seats are pulled from the following fare classes:

Air Canada - W (Award Ticket)
Alaska - Award Ticket
America West - G
American - Award Ticket
British Airways - Award Ticket
CO - Award Ticket
Delta - ?
Hawaiian - P/Q/Y
Mexicana - U
Midwest - Award Ticket
South African Airways - U
Southwest - Award Ticket
United - V
US Airways - Award Ticket
todd-r is offline  
Old Jul 6, 05, 5:52 pm
  #10  
FlyerTalk Evangelist
Marriott Contributor BadgeIHG Contributor Badge
 
Join Date: Aug 2001
Location: SEA
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 13,390
The AA ticket I flew using a Hilton award was in N class, earning full miles and .5 Q-points on a "deeply discounted" fare basis. Had I been an AA elite, it would have been upgradeable as well (as per point #8 of the footnotes).

Last edited by Points Scrounger; Jul 6, 05 at 5:55 pm
Points Scrounger is offline  

Thread Tools
Search this Thread