Question RE: Double Points on Hotel Folio

Old Dec 20, 04, 9:56 pm
  #1  
Original Poster
 
Join Date: Apr 2003
Location: IAD
Programs: UA 2MM, SPG Plat75
Posts: 1,868
Question RE: Double Points on Hotel Folio

I just checked a recent hotel stay on the website and I saw the following line on the point breakdown. What is CRM? Thanks guys!

CRM EMAIL DBL PTS 1,120
Condition One is offline  
Old Dec 20, 04, 10:04 pm
  #2  
Suspended
 
Join Date: Feb 2001
Location: Tampa, Florida, U.S.A.
Posts: 7,665
Originally Posted by Condition One
I just checked a recent hotel stay on the website and I saw the following line on the point breakdown. What is CRM? Thanks guys!

CRM EMAIL DBL PTS 1,120
You should have recieved an e-mail from HH advising that you will receive double HH base points on all stays starting in November till the end of Feb or is it March?? This of course is in addition to the pre-selected point/miles preferences you had selected in your profile.
One thing I was surprised about was getting double the 250 points for the rental car partner.

mike
MIKESILV is offline  
Old Dec 20, 04, 11:32 pm
  #3  
 
Join Date: May 2004
Location: Boston
Programs: Hotels: Golden Airlines: B6 Mosiac
Posts: 286
Originally Posted by MIKESILV
One thing I was surprised about was getting double the 250 points for the rental car partner.
I belive that is actaully a seperate national promotion.
HepperSchepp is offline  
Old Dec 20, 04, 11:37 pm
  #4  
Original Poster
 
Join Date: Apr 2003
Location: IAD
Programs: UA 2MM, SPG Plat75
Posts: 1,868
Yes, I was surprised to see double points with National as well. I didn't receive the double base points email though...and I didn't receive double points on a stay ending Nov 18th so I figured that I wasn't targetted.
Condition One is offline  
Old Dec 21, 04, 2:53 am
  #5  
cjd
 
Join Date: Jun 2002
Location: Newcastle, UK
Posts: 2,270
Originally Posted by Condition One
Yes, I was surprised to see double points with National as well. I didn't receive the double base points email though...and I didn't receive double points on a stay ending Nov 18th so I figured that I wasn't targetted.
I got the "Double Points" e-mail on Nov 25th, so presumably the offer started about then.
cjd is offline  
Old Dec 21, 04, 5:09 am
  #6  
Original Poster
 
Join Date: Apr 2003
Location: IAD
Programs: UA 2MM, SPG Plat75
Posts: 1,868
Damn my overly aggresive SPAM filter! And to think of all the trouble I went through to get signed up for the 3/5/7 promo too! Now that's what I call double dipping
Condition One is offline  
Old Dec 23, 04, 3:14 pm
  #7  
 
Join Date: Jul 2004
Location: New York, NY
Programs: HH Gld, MR Plt, PC Plt, AA Plt, CO Gld, Amtrk S+
Posts: 355
Originally Posted by Condition One
I just checked a recent hotel stay on the website and I saw the following line on the point breakdown. What is CRM? Thanks guys!

CRM EMAIL DBL PTS 1,120
BTW, CRM stands for "Customer Relationship Management". The term is typically used internally to refer to any point of contact between a company and its customers.
pointsofinterest is offline  
Old Dec 24, 04, 5:55 am
  #8  
 
Join Date: Aug 2002
Location: Houston,Texas,USA
Programs: Starwood Gold, HH Diamond,Hyatt Diamond
Posts: 795
was this targetted
martinplas is offline  
Old Dec 24, 04, 7:42 am
  #9  
Suspended
 
Join Date: Feb 2001
Location: Tampa, Florida, U.S.A.
Posts: 7,665
Originally Posted by martinplas
was this targetted
Appears to be, I got the e-mail and during a telephone conversation with HHonors found out that I was so registered.

mike
MIKESILV is offline  
Old Dec 24, 04, 9:28 am
  #10  
 
Join Date: Aug 2002
Location: Houston,Texas,USA
Programs: Starwood Gold, HH Diamond,Hyatt Diamond
Posts: 795
well it cant hurt to call and check
martinplas is offline  

Thread Tools
Search this Thread