Points disappearing

Old Dec 18, 04, 11:34 am
Original Poster
Join Date: Aug 2002
Location: London, UK
Programs: AmEx Plat, HHonors Diamond, SPG Gold, CX Gold, Sixt Platinum
Posts: 127
Points disappearing

This happened twice within the last month: First I got credited HHonors points for a car rental at Sixt and a few days later the points were taken away again.

Does anybody have an idea what is going on here? I'll call customer service on Monday...

Stefan0521 is offline  
Old Dec 18, 04, 12:43 pm
Join Date: Oct 2000
Location: Seattle WA, USA
Programs: Hilton Diamond, Marriott Titan, AS MVPG&AL, others no status
Posts: 3,401
I don't have an explanation for your situation, but I recently saw my point total go down when an award stay posted. I had a paid stay at the same property before the award stay. The paid stay posted during the award stay. When the points for the incidentals during the award stay posted later my point total went down. I called the Diamond line and they fixed it. They said that this happens sometimes when the system tries to adjust the paid stay for taxes a second time. Gotta watch those point totals.

Hope you get your situation fixed.
Westcoaster is offline  

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