Great article on planned Honors IT features
Nov 26, 2004, 12:26 pm
#1
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Nov 26, 2004, 12:43 pm
#2
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Originally Posted by sonofliberty
Nov 26, 2004, 6:22 pm
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Hilton says, the percentage of [customers'] spending on hotels in one of Hilton's eight hotel brands grew from 40% to 61% over the last two years, coinciding with the "customers really matter" strategy and rollout of OnQ
I would be far more confident if such an assertion was coming from Hyatt or Starwood. If anything, it seemed like Hyatt and Starwood were probably outperforming Hilton in this regard (at least if one looks at the higher end customer base). Then again, Hilton is not interested in competing with Starwood or Hyatt in the way it is interested in competing against Marriott; and also Hilton is apparently less interested in competing overseas than here within the US. [Probably a strategic mistake on Hilton's part given global trends.]
Nov 27, 2004, 2:18 pm
#5
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RFID is Good Idea
Originally Posted by GUWonder
No thanks, Hilton.
RFID's are going to become mainstreamed sooner or later and I think this is an acceptable use. Unfortunately, privacy paranoids may fear there every movement is being tracked and may not agree with me.
Good article anyway about technology helping Hilton guests! ^
Nov 27, 2004, 6:33 pm
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Nov 27, 2004, 6:50 pm
#7
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Originally Posted by Weatherboy
I personally like the way the RFID's would work according to the article. If an even more enjoyable stay was guaranteed because of data they could "sense" from my Diamond card, I'm all for it.
RFID's are going to become mainstreamed sooner or later and I think this is an acceptable use. Unfortunately, privacy paranoids may fear there every movement is being tracked and may not agree with me.
Good article anyway about technology helping Hilton guests! ^
RFID's are going to become mainstreamed sooner or later and I think this is an acceptable use. Unfortunately, privacy paranoids may fear there every movement is being tracked and may not agree with me.
Good article anyway about technology helping Hilton guests! ^
Nov 27, 2004, 6:54 pm
#8
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Originally Posted by GUWonder
I have little concern about privacy in a hotel (for there is not much on most occassions anyway). I have far more concern about the ease with which the unscrupulous can figure out if you are or are not in the room and perhaps how much time they have to engage in questionable activities of a criminal nature.
I agree. I'm all for the kind of benefits one would get from RFID, but sooner or later the bad guys (and Homeland Security) are going to start tapping into the information generated and bad things will happen.