Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Hilton | Hilton Honors
Reload this Page >

Homewood Suites by Hilton Hillsboro/Beaverton {US-OR}

Homewood Suites by Hilton Hillsboro/Beaverton {US-OR}

Old Nov 15, 04, 6:59 pm
Original Poster
Join Date: Nov 2003
Location: Salem, OR (SLE & PDX)
Programs: Delta SILVER Medallion; Alaska Mileage Plan; HiltonHHonors GOLD; Starwoods GOLD
Posts: 165
Arrow Homewood Suites by Hilton Hillsboro/Beaverton {US-OR}

I wanted to share my stay experience at HWS Portland/Beaverton, OR. I was very impressed with the facility, lobby and "Lodge" area was nice. Very spacious, warm and inviting. Front desk staff was extremely helpful and nice. Being my first stay at HWS, I did not know what to expect of their "suite". It indeed was a full suite - nice bedroom/bathroom area with double doors, great if you're entertaining or working with others in your room. For an extended stay, this is the way to go! I wish they were around about 20 years ago when I had a job transfer and condo wasn't ready to move into!

This was a combination mattress run (to move up to Gold), business, and pre-holiday shopping. Facility is fairly new, and next door to a new Hilton Garden Inn.

I am not speaking for all HWS's - but this was new and nice, and I would book it again if necessary. Price was awesome - $62.90 for AAA!!!
jetguy727 is offline  
Old Nov 16, 04, 6:13 am
Join Date: Sep 2004
Location: TVC
Programs: HH Diamond, NWA
Posts: 218
I could have written the same review for the HS in GRR. Our first HS stay, for a mattress run/shopping (seeking diamond )

Very nice place. We're going to check them out in the Orlando area for next year on spring break.
arctictraveler is offline  
Old Jul 27, 19, 10:23 am
Join Date: Jul 2019
Posts: 4
Angry Homewood Suites Hillsboro/Beaverton (Portland)

I had 2 rooms booked on points for two nights. On the first night my son woke up COVERED in insect bites. I went downstairs, informed the front desk clerk that my son was covered in bites. I told them I wanted my 2ed nights stay reward points reimbursed (because I was checking out to move to another hotel) and the room refunded. The clerk initially hemmed and hawed but the manager was there too. She agreed and let me know she was sorry and the points would be refunded. I moved to a nearby Embassy Suites and waited for the results.

I got the reward reimbursed for the second nights rooms but the first (with the bites) was never refunded. To add insult to injury we brought home bedbugs and had to have the house heat treated. UGH!!!! I called the hotel SO MANY TIMES just to be informed the person who deals with this wasn't in. First it was Cindy, then Bianca. I was never to this day able to speak to anyone who "Could deal with this" Hilton said their couldn't do anything and I had to deal directly with the hotel. Called HHonors again, opened an incident report only to get the message:

"Thank you for contacting Hilton Guest Assistance. My name is Maria. It will be my pleasure to assist with your bed bugs concern at the Homewood Suites by Hilton Hillsboro/Beaverton. It is my understanding that the hotel has not contacted you regarding your hotel service issue. I sincerely apologize for the delay. Please be advised that my office is unable to be of further assistance with this issue. If you need further assistance with this issue, please contact the hotel management via phone at +1(503)614-0900.
Should you have any additional questions relative to this matter, please contact our Guest Assistance office at [email protected]."

What?!?! I just want the points refunded. I'm not asking for money or compensation for the heat treating, just my points that I earned back. I'm so frustrated. I'm gold btw not that it matters to Hilton, I guess. Suggestions?
mmv123 is offline  
Old Jul 27, 19, 10:44 am
Moderator: Hilton Honors, Practical Travel Safety Issues & San Francisco
Join Date: Jan 2001
Location: San Francisco CA
Programs: UA, Hilton, Starwood, Priceline
Posts: 10,744
Send a message to the Hilton Rep here.

squeakr is offline  
Old Jul 27, 19, 11:16 am
Join Date: Jul 2019
Posts: 4
okay, thanks!
mmv123 is offline  
Old Jul 28, 19, 6:40 am
Join Date: Dec 2009
Posts: 320
Thx for the warning. I've stayed there many times. Will avoid in the future. Maybe should call the health department so it doesn't happen to someone else?
deskover54 is offline  
Old Jul 29, 19, 2:17 pm
Join Date: Mar 2018
Location: Seattle, Washington, USA
Programs: Alaska MVPG, Hilton Diamond, Hertz President's Circle
Posts: 25
Do you have proof (pictures, bills, etc.)? If so, sounds like itís time to publicly share your story across all review sites. That may get their attention. Iíd recommend starting with TripAdvisor since that seems to be Hiltonís favorite site followed by Yelp and Google Reviews. Filing a report with the Health Department couldnít hurt either.
KevPNW is offline  
Old Jul 29, 19, 8:34 pm
Join Date: Mar 2011
Location: Window Seat
Programs: National Executive, HHonors Gold, IHG Platinum, Hyatt Visitor
Posts: 2,009
The first thing I try to do in situations like this is figure out who owns the place and how to contact someone as high up as possible (once I determine local management is not responsive). This is a bit of a fun one.

This article may explain why nobody seems to care... looks like it has been an institutional owned (read: foreclosed upon) property. I wonder if you were there under the "institutional" ownership or immediately after the new owner BHG Hotels took over. Perhaps you could contact BHG Hotels and speak to their management... but the timing right around the sale of the property is somewhat bad for trying to get any sort of compensation for this. Old owner took the money and ran. New owner just took over and this issue is not really their fault...


" JLL marketed the property on behalf of an institutional seller. BHG Hotels, one of the premier hotel owners, developers and operators in the Pacific Northwest, purchased the asset. Additionally, working on behalf of the new owner, JLL placed the 10-year, fixed-rate acquisition loan with American Real Estate Capital, based in Coral Gables, Florida, which is headed by senior managing director David Nigro."
KevPNW likes this.

Last edited by storewanderer; Jul 29, 19 at 8:40 pm
storewanderer is offline  

Thread Tools
Search this Thread
Search Engine: