Be Our Guest and Be My Guest Certificates: The Definitive Thread
May 10, 2017, 1:25 pm
#241
Join Date: Oct 2000
Location: Seattle WA, USA
Programs: Hilton Diamond, Marriott LT Plat, AS Lounge
Posts: 3,478
I did use the cert at the hotel that had originally given it to me. I don't know how/whether that affects anything.
May 10, 2017, 4:19 pm
#242
Join Date: Jun 2009
Posts: 240
That was a poorly trained front desk team, then. Absolutely not how we are to process them.
Using the cert at the hotel that originally issued it should change nothing from the guest's perspective. There's a slight difference in the reimbursement amount, but nothing you should notice.
Using the cert at the hotel that originally issued it should change nothing from the guest's perspective. There's a slight difference in the reimbursement amount, but nothing you should notice.
May 11, 2017, 6:51 am
#243
Join Date: Oct 2012
Programs: AA
Posts: 313
I booked the hotel. It has to be a hilton hotel as the incidence happened in a hilton hotel. So Conrad is out. HIlton club is not allowed either. When I received the reservation it is on revenue (with the actual dollar amount), so my guess is that I will earn the points and stay credits.
Jul 31, 2017, 9:04 am
#245
Join Date: Jun 2004
Programs: Marriott/Starwood Lifetime Titanium, Hilton HHonors Diamond, IHG Spire, United Premier Silver
Posts: 707
Best Use of HGI certificate
I was given a Be Our Guest certificate for HGI properties and it expires in September so I need to use it. I am quite open as to where I use it (within the continental US) so would like to know where are the most costly HGIs since that they would likely be the best use of this certificate.
I have been searching for a list of HGIs by category and cannot find one. Does anyone here know where there is one?
I have been searching for a list of HGIs by category and cannot find one. Does anyone here know where there is one?
Oct 13, 2017, 6:46 am
#247
Join Date: Oct 2015
Programs: HHonors Diamond, SWA A-List, AA Platinum
Posts: 27
I have a Doubletree BMG certificate. The hotel im looking at currently only has standard rooms but with a diamond force. Can I reserve a room under diamond force and still use my BMG certificate without issue?
Oct 14, 2017, 5:07 am
#248
Join Date: Feb 2005
Location: USA
Programs: All
Posts: 104
Yes you can use your BMG certificate in this case (I have used previously in this situation). It is actually a rather good usage as you will be receiving points for the stay due to a glitch. However, I would suggest calling the hotel directly and ask for the Revenue (or in-house reservations) department and note the name of the rep making the reservation for you. Good luck.
Oct 14, 2017, 1:51 pm
#249
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
Yes you can use your BMG certificate in this case (I have used previously in this situation). It is actually a rather good usage as you will be receiving points for the stay due to a glitch. However, I would suggest calling the hotel directly and ask for the Revenue (or in-house reservations) department and note the name of the rep making the reservation for you. Good luck.
Nov 3, 2017, 2:51 pm
#251
Join Date: Aug 2015
Location: ATL
Posts: 127
I have a BMG certificate specific to Hilton Garden Inn I'd like to use tomorrow. The certificate says "Redeem this certificate for one night of complimentary lodging (standard room and tax only) at any HGI"
I'm assuming the "standard room" language excludes suites? What about rooms with better views? I want to get the most bang for my buck but I'm nervous about booking anything better than the lowest room listed. Will I be on the hook if I try and book a suite and hand them the cert at check in?
I'm assuming the "standard room" language excludes suites? What about rooms with better views? I want to get the most bang for my buck but I'm nervous about booking anything better than the lowest room listed. Will I be on the hook if I try and book a suite and hand them the cert at check in?
Nov 3, 2017, 5:58 pm
#252
Join Date: Sep 2011
Location: SFO/SMF
Programs: Holder of six "persona non-grata" awards
Posts: 1,914
I have a BMG certificate specific to Hilton Garden Inn I'd like to use tomorrow. The certificate says "Redeem this certificate for one night of complimentary lodging (standard room and tax only) at any HGI"
I'm assuming the "standard room" language excludes suites? What about rooms with better views? I want to get the most bang for my buck but I'm nervous about booking anything better than the lowest room listed. Will I be on the hook if I try and book a suite and hand them the cert at check in?
I'm assuming the "standard room" language excludes suites? What about rooms with better views? I want to get the most bang for my buck but I'm nervous about booking anything better than the lowest room listed. Will I be on the hook if I try and book a suite and hand them the cert at check in?
Dec 27, 2017, 3:48 pm
#254
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 15,813
You should receive stay credit, you may or may not receive points. See:
https://www.flyertalk.com/forum/hilt...rn-points.html
Points for stay paid by certificate due to service recovery?
Be Our Guest and Be My Guest Certificates: The Definitive Thread
https://www.flyertalk.com/forum/hilt...rn-points.html
Points for stay paid by certificate due to service recovery?
Be Our Guest and Be My Guest Certificates: The Definitive Thread
Dec 28, 2017, 1:01 am
#255
Join Date: Mar 2015
Posts: 1,989