Be Our Guest and Be My Guest Certificates: The Definitive Thread
Jun 2, 22, 2:24 pm
#376
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 8,807
I wasn’t aware that William was still here but great news If so
Personally I suggest if I was in your shoes asking for the equivalent in points for a standard room if in fact BMG has been discontinued.
Personally I suggest if I was in your shoes asking for the equivalent in points for a standard room if in fact BMG has been discontinued.
Jun 2, 22, 2:36 pm
#377
Join Date: Feb 2020
Posts: 15
Originally Posted by 777 global mile hound
I wasn’t aware that William was still here but great news If so
Personally I suggest if I was in your shoes asking for the equivalent in points for a standard room if in fact BMG has been discontinued.
Personally I suggest if I was in your shoes asking for the equivalent in points for a standard room if in fact BMG has been discontinued.
Jun 2, 22, 10:58 pm
#379
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 8,807
Originally Posted by ram0
That would be the fair thing to do, however I do not have any hope after being in contact with multiple agents, they all just reply like bots "we do not issue any BMG after -Dec 21 and we no longer extend certificates".
The new International call centers seem extremely poor so beware
Jun 2, 22, 11:52 pm
#380
Join Date: Feb 2020
Posts: 15
Originally Posted by 777 global mile hound
I would try and get an agent in the US and escalate the call.Like Matt Evan I’m not certain the information is correct as I was offered a bmg certificate just a few weeks ago though I declined the offer and for the record it was a Doubletree bmg
The new International call centers seem extremely poor so beware
The new International call centers seem extremely poor so beware
Jun 3, 22, 12:05 am
#381
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 8,807
Originally Posted by ram0
This is strange, I did call the US Guest assistance call service and that agent told me clearly that they passed a "law" to not issue anymore BMG after Dec 2021. I also got the same reply from Guest.Correspondence email. So its just not 1 person who said they stopped with BMG.
Jun 8, 22, 4:12 am
#382
Join Date: Feb 2020
Posts: 15
Just wanted to update you guys about my case, I reached out to William and he tried to sort out the matter, ended with 65 000 points, not even close to Waldorf BMG certificate worth but better than nothing I guess. Funny that he said it would be 1 nights points, but I dont know any Waldorf that cost just 65 000 points unless its really off season?
Jun 8, 22, 1:20 pm
#383
Join Date: May 2009
Location: UK
Posts: 3,756
I’m using a BMG cert. for the first time at a property later next week. Booked a standard room at a best flexible rate, albeit I see the property have pre upgraded me at least 10 days in advance which is great, however that won’t cause an issue when handing over the BMG cert at check-in will it?
Jun 8, 22, 4:51 pm
#384
Join Date: Jun 2005
Location: UK
Programs: BD/BA G, VS G, SQ S, Hilton Honors D, IHG S/A, SPG G, CC G, Hertz PC
Posts: 3,778
Originally Posted by pazza2000
I’m using a BMG cert. for the first time at a property later next week. Booked a standard room at a best flexible rate, albeit I see the property have pre upgraded me at least 10 days in advance which is great, however that won’t cause an issue when handing over the BMG cert at check-in will it?
Jun 8, 22, 5:33 pm
#385
Join Date: May 2009
Location: UK
Posts: 3,756
Originally Posted by EDIflyer
No, as long as you booked a standard rate then it won't be an issue if they've subsequently upgraded you.
Jun 9, 22, 3:02 am
#386
Join Date: Aug 2014
Location: Europe
Programs: BAEC Silver; KLM Flying Blue Gold; IHG Gold Elite; Hilton Honors Diamond
Posts: 231
Originally Posted by pazza2000
I’m using a BMG cert. for the first time at a property later next week. Booked a standard room at a best flexible rate, albeit I see the property have pre upgraded me at least 10 days in advance which is great, however that won’t cause an issue when handing over the BMG cert at check-in will it?
Some associates at check in might be unsure how to claim it from their side, it happened to me last time i used a BMG in August 2021, and I was upgraded too. In my case the associate said she forgot how to put it into the system as she didn't see a BMG in a long time during the pandemic, but she reasaures she will sort it out with her manager and I had no issue. "Rebill to Hilton corporate" came up on my final bill as method of payment.
Jun 9, 22, 4:41 am
#387
Join Date: May 2009
Location: UK
Posts: 3,756
Originally Posted by MP001
You will be fine.
Some associates at check in might be unsure how to claim it from their side, it happened to me last time i used a BMG in August 2021, and I was upgraded too. In my case the associate said she forgot how to put it into the system as she didn't see a BMG in a long time during the pandemic, but she reasaures she will sort it out with her manager and I had no issue. "Rebill to Hilton corporate" came up on my final bill as method of payment.
Some associates at check in might be unsure how to claim it from their side, it happened to me last time i used a BMG in August 2021, and I was upgraded too. In my case the associate said she forgot how to put it into the system as she didn't see a BMG in a long time during the pandemic, but she reasaures she will sort it out with her manager and I had no issue. "Rebill to Hilton corporate" came up on my final bill as method of payment.
Jun 9, 22, 4:49 am
#388
Join Date: Aug 2014
Location: Europe
Programs: BAEC Silver; KLM Flying Blue Gold; IHG Gold Elite; Hilton Honors Diamond
Posts: 231
Originally Posted by pazza2000
Good to know. If the associate is unsure how to process, any advice I can give them at my end or is it simply a case of handing over the cert. and leaving it with them?
Jun 9, 22, 7:32 am
#389
Join Date: May 2009
Location: UK
Posts: 3,756
Originally Posted by MP001
Hand over the BMG cert and if the associate is totally unaware advise to seek manager assistance. Surely the front desk manager is aware
