Hilton Boston Back Bay {US-MA}
#331
Join Date: Apr 2010
Posts: 309
With the $15 gold/diamond voucher, for breakfast, you get coffee, a croissant with excessive butter, a blueberry muffin and a fruit plate, though the fruit is slightly frozen. The cost is $16.05 with the tax.
Checkout is at 11am. I was told they aren't currently charging the $20 urban destination fee. This was in Aug 21.
Checkout is at 11am. I was told they aren't currently charging the $20 urban destination fee. This was in Aug 21.
#332
Join Date: Aug 2013
Programs: HH Lifetime Diamond, DL PM, Hertz President's Circle
Posts: 918
With the $15 gold/diamond voucher, for breakfast, you get coffee, a croissant with excessive butter, a blueberry muffin and a fruit plate, though the fruit is slightly frozen. The cost is $16.05 with the tax.
Checkout is at 11am. I was told they aren't currently charging the $20 urban destination fee. This was in Aug 21.
Checkout is at 11am. I was told they aren't currently charging the $20 urban destination fee. This was in Aug 21.
Is the restaurant open for a hot breakfast, and that the credit just didnt cover it? Or, is this literally it? I have a stay coming up in a couple of weeks and this is disappointing to see.
#334
Join Date: Apr 2010
Posts: 309
Actually, it turns out that I wasn't credited $16.05 at checkout. I was charged the entire $16.05 amount to my credit card, and received no $15 credit in lieu of what was previously the free continental breakfast benefit, as a Diamond. I am now left to argue it out with the hotel, from a distance.
If I could do it again, I would vigorously interrogate the front desk at Hilton Back Bay during check out to ensure confirmation that the $15 credit had been applied. I would ask for proof in writing, with the credit clearly indicated. I would not walk away and assume what they told me verbally was actually true.
If I could do it again, I would vigorously interrogate the front desk at Hilton Back Bay during check out to ensure confirmation that the $15 credit had been applied. I would ask for proof in writing, with the credit clearly indicated. I would not walk away and assume what they told me verbally was actually true.
#335
Join Date: Mar 2009
Location: DCA
Programs: UA 1K; *G and *A Top 1000; HHonors Diamond; *$ Gold; Global Entry
Posts: 2,263
Actually, it turns out that I wasn't credited $16.05 at checkout. I was charged the entire $16.05 amount to my credit card, and received no $15 credit in lieu of what was previously the free continental breakfast benefit, as a Diamond. I am now left to argue it out with the hotel, from a distance.
If I could do it again, I would vigorously interrogate the front desk at Hilton Back Bay during check out to ensure confirmation that the $15 credit had been applied. I would ask for proof in writing, with the credit clearly indicated. I would not walk away and assume what they told me verbally was actually true.
If I could do it again, I would vigorously interrogate the front desk at Hilton Back Bay during check out to ensure confirmation that the $15 credit had been applied. I would ask for proof in writing, with the credit clearly indicated. I would not walk away and assume what they told me verbally was actually true.
#336
Join Date: Apr 2010
Posts: 309
#337
Join Date: Mar 2009
Location: DCA
Programs: UA 1K; *G and *A Top 1000; HHonors Diamond; *$ Gold; Global Entry
Posts: 2,263
It sounds like the desk agent wasn't properly trained on the benefit then. As the night auditors are the ones generally posting them to the portfolios, they are the hotels' experts on the benefit. As I mentioned, this creates an issue if someone gets breakfast on their day of checkout.
#338
Join Date: Apr 2010
Posts: 309
As indicated, if I could have done it again, I would have been quite adamant during check out to ensure that the credit had been applied. I would not have accepted the empty promise by the check-out clerk at face value. I would have asked for confirmation, in writing, and not left until it was received. Others can do as they wish.
#339
Join Date: May 2005
Posts: 4,845
As indicated, if I could have done it again, I would have been quite adamant during check out to ensure that the credit had been applied. I would not have accepted the empty promise by the check-out clerk at face value. I would have asked for confirmation, in writing, and not left until it was received. Others can do as they wish.
#340
Join Date: Mar 2009
Location: DCA
Programs: UA 1K; *G and *A Top 1000; HHonors Diamond; *$ Gold; Global Entry
Posts: 2,263
Well, guests should submit feedback to Hilton on this issue, too. Hotels have to pay Hilton a set fee for every Diamond file opened; so, its in their interests to fix these issues soonest.
#341
Join Date: Dec 2016
Posts: 246
Corrrection
You are incorrect. Hotels must pay a fee to Hilton only for complaints that Hilton's Guest Assistance team (or Diamond Desk, etc) resolve. (Hotels even get a small number of 'freebies' but that isn't significant.) If somebody at Hilton decides to handle a case, they have the option of charging any compensation to the hotel or having Hilton pay it.
If the person taking the complaint sends it to the hotel for action (as they often do), there is no fee to the hotel. If the guest 'appeals' the hotel's decision, there is no charge to the hotel and Hilton pays any compensation out of its own pocket.
#342
Join Date: Mar 2009
Location: DCA
Programs: UA 1K; *G and *A Top 1000; HHonors Diamond; *$ Gold; Global Entry
Posts: 2,263
You are incorrect. Hotels must pay a fee to Hilton only for complaints that Hilton's Guest Assistance team (or Diamond Desk, etc) resolve. (Hotels even get a small number of 'freebies' but that isn't significant.) If somebody at Hilton decides to handle a case, they have the option of charging any compensation to the hotel or having Hilton pay it.
If the person taking the complaint sends it to the hotel for action (as they often do), there is no fee to the hotel. If the guest 'appeals' the hotel's decision, there is no charge to the hotel and Hilton pays any compensation out of its own pocket.
If the person taking the complaint sends it to the hotel for action (as they often do), there is no fee to the hotel. If the guest 'appeals' the hotel's decision, there is no charge to the hotel and Hilton pays any compensation out of its own pocket.
Theres a very helpful Honors Representative here on Flyertalk that you can also send a message to, should you need assistance.
#343
Join Date: Mar 2012
Posts: 293
I was looking for a hotel in Boston and I liked this location but holy heck have you seen the recent trip advisor reviews? Has anyone been there recently, I'm wondering if it's really as bad as it seems?
HILTON BOSTON BACK BAY - Updated 2021 Prices & Hotel Reviews (MA) - Tripadvisor
HILTON BOSTON BACK BAY - Updated 2021 Prices & Hotel Reviews (MA) - Tripadvisor
#344
Join Date: Jan 2010
Location: DCA/RIC
Programs: HH LTD, AA LTG
Posts: 1,015
I was looking for a hotel in Boston and I liked this location but holy heck have you seen the recent trip advisor reviews? Has anyone been there recently, I'm wondering if it's really as bad as it seems?
HILTON BOSTON BACK BAY - Updated 2021 Prices & Hotel Reviews (MA) - Tripadvisor
HILTON BOSTON BACK BAY - Updated 2021 Prices & Hotel Reviews (MA) - Tripadvisor
There is no executive lounge currently, but those in US/Canada did little to nothing for me anyway.
The staff was friendly, we were able to check-in before noon. No complaints on my end.
I could quibble about lack of electrical outlets or room furniture selection/layout other than the bed but it would be just that. If I were to go back to Boston to see another game I would stay there again without hesitation.