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Embassy Suites Niagara Falls - Fallsview {CAN}

Embassy Suites Niagara Falls - Fallsview {CAN}

Old Jun 9, 2008, 8:12 pm
  #121  
 
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Originally Posted by Roger Lococco
- Spent 40,000 points for one night, so was expecting a lot. Got an experience that is below what I would expect from an average Hampton Inn.
I have to agree to many people think it is a free stay, but those points cost you. I will be there next weekend, hope not to have these issues ,I have stayed before for work without any issues, but we are doing Canada for vacation this year on points.
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Old Jun 10, 2008, 8:33 am
  #122  
 
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Originally Posted by Roger Lococco
We stayed there this weekend. Very disappointed. No major problems, just a string of issues that reinforced mediocrity.

- Spent 40,000 points for one night, so was expecting a lot. Got an experience that is below what I would expect from an average Hampton Inn.

- For some reason, unable to check in online.

- Did not get upgraded as a Diamond. I think we got the only city view room on our floor. I understand this is the way it goes on a reward stay, but still very disappointed. The desk staff made a point of noting that I was 'on a reward stay' when I politely asked if an upgrade was possible.

- Check in is at 4:00. Tried to check in early, but was told to come back at around 2:00. Came back at 2:00, room not ready. Room finally ready at 3:55 PM. They could have put in a rush order at the beginning (first stop by desk) but did not.

- Bathtub did not drain -- at least not at a reasonable rate (i.e. 20 minutes to drain).

- No wireless reception in room. No plug to use connected Internet. This was rather shocking ... I felt like I was in a time warp.

- Manager's reception consisted of fountain drinks and Checks Mix.

- Room was on a very high floor, but located above an outdoor Latin music bar. Music was relatively loud and distracting until about 11:00 at night.

- TV was not plasma. Several stations (e.g. CNN) had notable interference

- Key card holder / welcome kit had a shameless plug for gratuities -- essentially asking for a gratuity for every staff position in the hotel

- Wait for elevator averaged 5 minutes

- Wait for car at valet parking is 15 - 20 minutes

- This sounds elitist, but clientiele had issues. I'm okay with families to a degree, but the large party of poseur-dudes that showed up wheeling in the naked blow up doll was a bit much.
I'm not here to defend ES in any way, but because so much of what you have written differs from my experience(s), I just wanted to mention that I'm sure your season of visit rightly or wrongly affected your experience. And, actually, I'd be curious to read how other hotels in the same location fare at this time of year

I choose to stay at this property when visiting Niagara Falls maintly because of location and the breakfast/reception, and of course the larger rooms. Because I can get all of that at a price (or points) equal or less than a neighboring property without meals and/or convenience shuttles, my expectations are probably lowered.

And I suspect these things I mention (as well as being next to the casino) do attract a more boisterous (sp?) clientele. Legal age is 19 in Canada, and I know that when we've stayed there, there have been many, many young adult couples and groups. In fact, I finally caved in and called security at 1:30 am for the room next to us during our last visit, lots of noise, furniture moving and stuff like that going on! Next day they were sending pieces of paper out of the window to catch air currents.... I do think the ES even advertises for college students to come there for a weekend...

At our manager reception, there were a few add'l snacks in addition to the chex mix, and the bar was open for alcholic drinks, wonder if that has been changed?

To be honest, though, I have basically given up visiting Niagara Fallls in peak tourist season. Too many people, parking can be non-existent, and all at a premium price of course! I think/hope that if you stay at ES again, either in fall or winter, you will be glad you did -- more room availability, near-zero wait times for elevators, etc.
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Old Jun 11, 2008, 1:49 pm
  #123  
 
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I am booked there on award points for a Sat night in a couple of weeks. Guess I will not have high expectations after reading this thread.
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Old Jun 11, 2008, 5:44 pm
  #124  
 
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Originally Posted by DaChief
I am booked there on award points for a Sat night in a couple of weeks. Guess I will not have high expectations after reading this thread.
The hotel is unreasonably expensive this time of year, so I can see why you would use points. We did. In retrospect, I think it was a real mistake. The smarter move would have been to save the 40,000 points, spend the $325 and get a guaranteed view room. The even smarter move would probably have been to spend $220 at the Hilton a block away.
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Old Jun 12, 2008, 8:44 am
  #125  
 
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Originally Posted by Roger Lococco
The hotel is unreasonably expensive this time of year, so I can see why you would use points. We did. In retrospect, I think it was a real mistake. The smarter move would have been to save the 40,000 points, spend the $325 and get a guaranteed view room. The even smarter move would probably have been to spend $220 at the Hilton a block away.
I took your advice and cancelled the award reservation. It was made only in hopes of getting upgraded to a falls view room. Since this wasn't going to happen, I paid for one instead. This was a one time shot due to business in the area so why take the chance.
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Old Jun 12, 2008, 5:03 pm
  #126  
 
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Originally Posted by DaChief
I took your advice and cancelled the award reservation. It was made only in hopes of getting upgraded to a falls view room. Since this wasn't going to happen, I paid for one instead. This was a one time shot due to business in the area so why take the chance.
Good Luck on your stay and please report back how it was. Thanks
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Old Jun 24, 2008, 3:19 pm
  #127  
 
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Would never stay at this hotel again

Originally Posted by nj_flyer
No upgrade in fact they gave me the worst location in the hotel. it was on the 10th floor right next to the elavator 2 double beds (Smoking rm)and when i asked for a upgrade they first told me they were sold out. when i showed them plenty of availabilty on my computer they said they don't have to give free upgrades and if i want to upgrade it will cost me 175 CAD. then when i asked for the manager the front desk clerk said she was the manager and i couldn't speak to any one else
We stayed last Saturday (6/22). The hotel was very busy. I was expecting at least an upgrade to the lower fallsview rooms as a Diamond member.
However, we were given a corner room on the lowest level (10F). I asked the front desk and offered to pay cash for an upgrade, a young woman told me they were "sold out" on fallsview rooms. After check-in, I checked online and found out they have plenty of fallsview rooms available though the bed type is two-queen instead of 1 king. I then called again and asked if we could pay cash for an "upgrade". She asked someone and told me the upgrade would cost me $375(which is even more expensive than booking a new room online). She was very firm and stated "The Hotel is 95% full".
I was quite upset but tried to hold my temper so that I wouldn't ruin my vacation. I kept thinking why they would rather leave those rooms unoccupied.

There is no way I would pay $375 plus tax for a room in this hotel. The quality of the room is no better than an ordinary Embassy Suites
The hotel is also ridiculously expensive. The Starbucks downstairs charges a whopping $4.19 for a bagel, the highest I've ever seen.
Food prices are much more reasonable near the Clifton Hills, which is about a mile away. We also avoided the Keg for dinner as it would have probably been another rip-off. We ate at an Italian restaurant in the Casino for dinner.

If I really wanted the view I would have booked a room at the Niagara Fallsview Casino Resort. While it is a bit more expensive but you can really get more value for the money.

The manager's reception consisted of some really cheap stuffs like pretzels, carrot sticks, and a free drink. I'd rather get some real foods than free alcohol.

Based on the reviews, I should have booked either the Hilton or Hampton Inn North(just a quiet and nice place to stay), or paid cash for the Casino Resort. Either of the three should be better than the ES.
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Old Jun 24, 2008, 4:47 pm
  #128  
 
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Now that I've had a few weeks to reflect on my stay ... this hotel sucks. One of the worst values I've seen across any hotel chain.
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Old Jun 24, 2008, 7:36 pm
  #129  
 
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We were there last week and stayed Wend - Sat. We were able to check in early about 12:30 and I was given a choice of two partial view rooms one of the American falls and one of the Horseshoe Falls. The staff mentioned it was slow since it was a weekday and school did not get out until next week. It was Camp Embassy; I guess slow means only 80%. Breakfast is 5 hours and between the hours of 8:15? to 10:00 a total zoo, even though they can hold 750 people at a time. Every room has 4 people in it so it is crazy. They try to maintain crowd control, only one drink a day at the managers reception; different times printed on your breakfast coupons etc. Overall I was ok with the stay, and like the hotel, but it is a lot of points for a $200 or so room. There are not a lot better options though, with Hilton at least. The Hilton has a ton of city view rooms, & the others do not even have falls view rooms. The Marriott next door every room has a good view, but the views can be just as good at the ES in the right room. I also like the Sheraton down by Maid of the Mist, but they have a lot of city views also. I stayed at the ES in January and it was a ghost town, maybe ten people in the hotel totally different, I was upgraded to some special suite not the Presidential but very nice.
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Old Jun 25, 2008, 10:28 am
  #130  
 
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Suites & Views

I am being offered 1502, 1503, 1603 and 1702 on e-check-in. Anyone know about the views from any of these??
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Old Jun 25, 2008, 12:42 pm
  #131  
 
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Originally Posted by DaChief
I am being offered 1502, 1503, 1603 and 1702 on e-check-in. Anyone know about the views from any of these??
My room was 1002 and it was a river view (partial view of both falls but mostly blocked). 1502 and 1702 should have better views since they are probably not blocked. They should both be the corner rooms facing the falls.

I was unable to e-check-in. I guess they are just not as busy on week days.
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Old Jun 27, 2008, 1:49 am
  #132  
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I booked five rooms for this past Sunday for my extended family. Two of the rooms were booked as premium (floors 25-32) and three as regular rooms (floors 10-15) with 2 Queen beds in each room.

The entry area for valet parking was a zoo when we arrived, but the check-in desk was quite empty. All the valet and desk staff were very friendly. There wasn't an upgrade available for my room as a Diamond member so they upgraded the three regular rooms instead. We ended up with 3 rooms on the 32nd floor and 2 on the 31st floor. We all had wonderful views of both the Horseshoe and American Falls. We were able to watch the fireworks show very well from our rooms.

The beds and sofabeds didn't have very supportive mattresses. Not surprising to me since it's a tourist hotel and not one competing for business travelers. The rooms are a little worn, but clean and spacious enough.

Didn't go to the manager's reception, but did like the complimentary non-alcoholic beverages they made available outside the reception hours. Our group went for breakfast at varying times between 8 and 9 am. At 8 am, there was no line at all for the food. At 9 am, we waited about 15 minutes at the made-to-order station and about 5 minutes at the buffet. There were lots of families and kids around.

It takes a long time between the time you call for the car to get the car (20-30 minutes) so call early. Avoid the Starbucks since each drink is about $1.50 more than I've ever paid at a Starbucks.

Basically, the hotel was better than I expected based on the comments here. In my opinion, the view of the Falls supersedes the downsides. And for the once every decade visit, it's worth the price.

TF
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Old Jun 27, 2008, 6:47 am
  #133  
 
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Originally Posted by TropicalFlyer
The beds and sofabeds didn't have very supportive mattresses. Not surprising to me since it's a tourist hotel and not one competing for business travelers. The rooms are a little worn, but clean and spacious enough.

Basically, the hotel was better than I expected based on the comments here. In my opinion, the view of the Falls supersedes the downsides. And for the once every decade visit, it's worth the price.

TF
Glad to know that you had some good experiences with this one.

The quality of the room and bed are my biggest complaints for the price of the hotel. The carpet is a bit worn.
Like I said if I have to pay that much I'll just spend a bit more at the casino resort.

I stayed in the following hotels during this trip:
Sheraton Centre Toronto, Sheraton Gateway Toronto Airport, Embassy Suites
Fallsview and Homewood Suites Markham.
The bed at the Embassy Suites was the worst among them. Especially that I got free upgrades at both Sheratons as Platinum member. I really felt the difference. Also the attitude of the Hilton employees in both hotels was also not so friendly knowing that we were paying with points. That was not the case for both Sheratons.

Of course I would have gotten better treatment if I spent thousands in cash like you did. But my entire trip only cost me about $1200 USD for two. That included 2 round trip tickets in business class, a nice rental car(Volvo), some expensive dinners, and two bottles of ice wine To me the best value at the Niagra Falls was the Maid in the Mist.

I am a very value-oriented person and I really feel that Hilton Diamond members do not get as much value as Marriott Platinum and Sheraton Platinum. After this trip I would definitely give more consideration to Marriott and Sheraton hotels.

Botoom line is if you want to be treated with respect at this hotel you got to pay cash instead of points. Especially during the summer. Then, what's the point of earning "Hilton points"?

Last edited by yjc281; Jun 27, 2008 at 6:55 am
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Old Jun 27, 2008, 2:41 pm
  #134  
 
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Originally Posted by yjc281
Botoom line is if you want to be treated with respect at this hotel you got to pay cash instead of points. Especially during the summer. Then, what's the point of earning "Hilton points"?
This pretty much sums it up. To a tee. It is not worth the 40k points. That is for sure.
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Old Jun 27, 2008, 6:33 pm
  #135  
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Originally Posted by yjc281
Of course I would have gotten better treatment if I spent thousands in cash like you did.
The premium rooms were about $330 for four adults at an Embassy Suites which isn't bad considering prices I pay when I go to D.C. or other major cities just by myself. The regular rooms were less, but I can't remember exactly how much. For one night and making my family happy, I'm fine with it.

We also stayed at the Hilton Suites in Markham which had very comfortable beds and nice room layout. The price was much more reasonable at $119 per night. Of course it's in Markham and not Niagara Falls!

I've been a top tier member of Starwood, Hyatt, and Hilton over the years. For overall value, service and range of hotels, Hilton is my winner. YMMV. There are bad apples in every program.

TF
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