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-   Hilton | Hilton Honors (https://www.flyertalk.com/forum/hilton-hilton-honors-417/)
-   -   Hilton.com login issues? (https://www.flyertalk.com/forum/hilton-hilton-honors/2109945-hilton-com-login-issues.html)

divrdrew Jan 30, 2023 11:41 am

Hilton.com login issues?
 
I'm trying to log into the hilton.com web site and keep getting an error:

Something went wrong, and your request wasn't submitted. Please try again later.

Anyone else having these issues?

I'm also noticing that the login pop-up does not have the captcha any longer.

tschwartz Jan 30, 2023 11:50 am

I'm not able to login either-same error message. I've been encountering problems making reservations via the web and app for the last few weeks, but now I'm not able to login to the site.

arlflyer Jan 30, 2023 11:50 am

Was getting this over the weekend; resolved for me but not surprising if it is appearing again.

eric_o Jan 30, 2023 12:11 pm

I got that message just now trying to log in using Chrome. I tried with Edge and got right in. Maybe a browser issue?

divrdrew Jan 30, 2023 1:27 pm

I just tried Firefox and it worked. How did Hilton kill Chrome? I tried clearing my cache, history, etc and still not able to get in on Chrome.

Athena53 Jan 30, 2023 1:53 pm

Yep- multiple fails on Chrome, got right in using Edge.

smmrfld Jan 30, 2023 3:07 pm

Use the app…can’t remember the last time I tried to use HH's awful website for anything.

aww3583 Jan 30, 2023 4:08 pm

As of 6PM Eastern... no issues logging in via Chrome.

Chrome never worked for me for years. As of a couple of months ago, they changed something and Chrome began working. The issue always arose with the Captcha. Now, I don't even see the Captcha in Chrome.

Andriyko Jan 31, 2023 12:03 am

I had the same issue a couple of weeks ago. The error got resolved on its own within a few days. I was not able to log in on any browser with the same error message.

awesomeness2 Jan 31, 2023 3:43 am

Resolved for me
 
I was getting errors most of yesterday, midday. It was resolved by the early evening. I am on New York time.

dmarge18 Oct 1, 2025 3:20 pm

Anyone still get this issue frequently? I get it on the app and the website. It's getting increasingly infuriating how difficult it's becoming to access my account.

demue Nov 1, 2025 5:35 am


Originally Posted by dmarge18 (Post 37349572)
Anyone still get this issue frequently? I get it on the app and the website. It's getting increasingly infuriating how difficult it's becoming to access my account.

I'm using a newish Google Pixel on latest Android version and via the app there is no log in possible for days already. Tried user name + PWD or Hhonors# + PWD and nada. PWD is correct when I select to show it. VPN on or off makes no difference either. Reinstalled the app, no love too.

Tried Hilton website on Edge (on the same mobile) and log in works fine for me.

Annoying to say the least, but at least one way of access works for me.

MichaelA380 Nov 1, 2025 5:47 am

Exactly the same for me on S25 (but posted in the App thread) - people were saying there it was due to the AWS outage, but even if so, I cannot take seriously a company that after half a week cannot sort its ICT infrastructure out, where is their BCP then?

dmarge18 Nov 1, 2025 2:34 pm


Originally Posted by demue (Post 37403049)
I'm using a newish Google Pixel on latest Android version and via the app there is no log in possible for days already. Tried user name + PWD or Hhonors# + PWD and nada. PWD is correct when I select to show it. VPN on or off makes no difference either. Reinstalled the app, no love too.

Tried Hilton website on Edge (on the same mobile) and log in works fine for me.

Annoying to say the least, but at least one way of access works for me.

I also have a Pixel and most current Android version. It will be OK for a couple of weeks and then go right back to what it's (again) doing currently, which is just what you described.

sof_lance Apr 28, 2026 4:12 pm

Any recent experiences logging into app with the following message? Was working fine this morning. No VPN. Browser login ok. Very strange.

"Something went wrong on our end, and we couldn't sign you in. Please try again later."


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