Taking Items from Lounges?
Jul 20, 2022, 9:53 am
#31
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
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Posts: 38,582
It isn't stealing from the lounge. It is violating the lounge policy.
Now, it does seem like a bunch of bull poopoodoodookaka for a bottle of water, or a partially consumed beverage, but I can (generally) understand the policy, even if I don't like it. (In the case of local laws where a liquor license might restrict consumption of what is served in the lounge premises to the lounge premises, I can understand strict enforcement.)
Now, it does seem like a bunch of bull poopoodoodookaka for a bottle of water, or a partially consumed beverage, but I can (generally) understand the policy, even if I don't like it. (In the case of local laws where a liquor license might restrict consumption of what is served in the lounge premises to the lounge premises, I can understand strict enforcement.)
Jul 20, 2022, 10:04 am
#32
Join Date: May 2022
Posts: 2,246
I have asked before at United lounges and they have told me packaged snacks I am welcome to take extra, they said take what you think you will reasonably consume on the flight.
Jul 20, 2022, 10:15 am
#33
Join Date: Jun 2004
Location: Earth
Programs: whatever it takes
Posts: 680
I got yelled at for taking a bottle of seltzer to my room from a Crowne Plaza lounge (TLV). So yeah this seems to be a thing, but I've never been told "no" when I've asked if it's OK to take a glass of wine up I'd bought at the bar.
Earlier that week, the same lounge dragon offered me a nearly-full bottle of wine when they were closing for the night. I took it, of course.
Earlier that week, the same lounge dragon offered me a nearly-full bottle of wine when they were closing for the night. I took it, of course.
As someone on Flyertalk...you should know better!
https://www.rmg.co.uk/stories/topics...is-drake-facts
https://www.dailymotion.com/video/x6c1k71
The english dragon
Last edited by EqualOpp; Jul 20, 2022 at 10:22 am
Jul 20, 2022, 11:30 am
#35
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Jul 20, 2022, 11:48 am
#36
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Join Date: Sep 2003
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In general, asking will get you much further than just doing.
At check in I would probably ask the front desk if its a problem due to mobility issues (they can see and confirm it). Then when your spouse goes to the lounge, if its questioned, you can just say XXXX at the FD confirmed it wont be a problem.
At check in I would probably ask the front desk if its a problem due to mobility issues (they can see and confirm it). Then when your spouse goes to the lounge, if its questioned, you can just say XXXX at the FD confirmed it wont be a problem.
We certainly ask for anything out of the norm. The evening lounge has an age limit of 12, which my daughter is under by a couple of years. She looks about 13, but we don’t try and stretch the truth. Times that my wife is out, I’ve had my daughter help me in the lounge, without any problem.
I’ve found that most properties are pretty helpful in Asia. We haven’t done any stays in Europe for 4-5 years. Service levels in the US and Asia are very different.
Jul 20, 2022, 1:45 pm
#37
Join Date: Jul 2001
Location: NYC
Programs: AA ExecPlat; AF Gold; UA GS; Hyatt L. Globalist; Marriott Plat; Hilton Diamond; National EE
Posts: 6,149
I always thought that the point of a lounge was to provide food and drink to eligible guests. Particularly as COVID is not over, they should welcome guests taking items to go and enjoying those items in their rooms!
Jul 20, 2022, 1:51 pm
#38
Join Date: May 2022
Posts: 2,246
I imagine if you took the same approach at a lounge they would not have an issue
Jul 20, 2022, 3:46 pm
#40
Original Poster
Join Date: Jul 2012
Location: SBP
Programs: UA 1K, Marriott Titanium, Marriott Lifetime Platinum, Hilton Diamond
Posts: 533
Slightly related,
I came into the lounge this morning and opened the door for a man whose hands were a bit full as he was leaving the lounge.....with 4 bottles of water.
Slightly off-topic....but I'm at the London Hilton on Park Lane today. They don't have water bottles but have a water dispenser. I brought an empty bottle planning to fill it (is this stealing?) but the agent kicked me out because the lounge is "closed". Hours aren't posted anywhere that I can see and it's only 10:15 PM. Not really sure why these lounges close at all....or why there is an agent working here if the lounge is closed...or why my key let me in if the lounge is closed.
I came into the lounge this morning and opened the door for a man whose hands were a bit full as he was leaving the lounge.....with 4 bottles of water.
Slightly off-topic....but I'm at the London Hilton on Park Lane today. They don't have water bottles but have a water dispenser. I brought an empty bottle planning to fill it (is this stealing?) but the agent kicked me out because the lounge is "closed". Hours aren't posted anywhere that I can see and it's only 10:15 PM. Not really sure why these lounges close at all....or why there is an agent working here if the lounge is closed...or why my key let me in if the lounge is closed.
Last edited by catbox9; Jul 21, 2022 at 2:38 am Reason: Clarified Hotel
Jul 20, 2022, 10:17 pm
#42
Join Date: Apr 1999
Location: Montréal, Canada
Posts: 1,610
Happened to me at the Hilton Berlin where I wanted to take a bottle of apple juice to my wife, who was too ill to come to the EL. I asked the lounge attendant, and when I explained and she refused, I asked her to provide directions to the nearest convenience store. She became somewhat embarrassed, and relented, saying that some guests abuse the consumption only in the lounge policy. Every time I enter the EL on subsequent visits to the hotel, that memory still lingers.
Jul 21, 2022, 9:22 am
#44
Join Date: Aug 2007
Location: KUO
Programs: HH Diam, AY/AX/KQ/IHG/VISA Plat, SK/Bonvoy/Melia/Strawberry Gold, Radisson Prem, PP Prest
Posts: 2,263
In my opinion, who is not able to read the lounge rules and obey them, should not visit the _executive_ lounges. Be it a bottle of water or any other item stolen from the _executive_ lounges. Deterioration of _executive_ lounges in the US evidently has something to do with the penny pincher not so executive loungers. And I hope that Europe and Asia will be saved from that. Also enforcing tight _executive_ lounge entry rules and looking after the behaviour of the _executive_ lounge guests.
Jul 21, 2022, 9:59 am
#45
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In my opinion, who is not able to read the lounge rules and obey them, should not visit the _executive_ lounges. Be it a bottle of water or any other item stolen from the _executive_ lounges. Deterioration of _executive_ lounges in the US evidently has something to do with the penny pincher not so executive loungers. And I hope that Europe and Asia will be saved from that. Also enforcing tight _executive_ lounge entry rules and looking after the behaviour of the _executive_ lounge guests.
As far as reading and obeying the rules, I'll give you that, if they're printed in a language that the guest is able to read and comprehend
