Issue with Hilton website for showing current status? Tracker not updating?
Jan 26, 2022, 9:12 am
#1
Original Poster
Join Date: Dec 2015
Location: Rockies
Programs: UA Platinum, HHonors Diamond, Bonvoy occasionally Bonvoyed Mostly
Posts: 428
Issue with Hilton website for showing current status? Tracker not updating?
Hi all,
Since the past few weeks, whenever I login to my Hilton account online and go to "Member Home" to see my status, it does not show the current tier (i'm supposed to be a Diamond). I get the following shown on my status page, and this has been going on since the start of the year. Anyone else seeing the same ?
empty status
Since the past few weeks, whenever I login to my Hilton account online and go to "Member Home" to see my status, it does not show the current tier (i'm supposed to be a Diamond). I get the following shown on my status page, and this has been going on since the start of the year. Anyone else seeing the same ?
empty status
Jan 29, 2022, 10:58 am
#6
Join Date: Jul 2017
Location: Ohio
Programs: Hilton Diamond, Marriott Titanium, Hyatt Globalist, American Platinum, Southwest A-list
Posts: 98
Yes, I’m experiencing the same issue as well.
This is really getting ridiculous. It’s almost February and Hilton still hasn’t managed to update their elite status tracker for 2022. Somehow Marriott (with all their IT woes) and Hyatt managed to refresh their elite trackers by the end of the first week of January.
Is it just me, or does it seem like Hilton is taking longer and longer to refresh their webpage with each passing year?
This is really getting ridiculous. It’s almost February and Hilton still hasn’t managed to update their elite status tracker for 2022. Somehow Marriott (with all their IT woes) and Hyatt managed to refresh their elite trackers by the end of the first week of January.
Is it just me, or does it seem like Hilton is taking longer and longer to refresh their webpage with each passing year?
Jan 30, 2022, 10:36 am
#7
Join Date: Jun 2012
Location: Michigan
Programs: DL PM
Posts: 855
Yes, I too am still seeing the message that my account is updating when I view my profile on Hilton's website. It's been like this for over a month. Hilton Honors Ambassador is there any indication when our website profiles will show our 2022 status and progress toward 2023 status? It seems to be working for some and not for others. It appears the free night certificates are also hidden during this time.
Jan 31, 2022, 4:10 am
#9
Join Date: Oct 2014
Location: Krakow
Programs: BAEC Silver, Miles and More(FTL), IHG(Platinum), Accor, HHonors(Diamond), SPG, Hertz Five Star
Posts: 5,866
I am wondering of there is an issue here related to VPNs.
I seem to get the issue sometimes, but only when my VPN is on.
I seem to get the issue sometimes, but only when my VPN is on.
Jan 31, 2022, 5:31 am
#10
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, IHG Platinum, Marriott Titanium, TK Gold
Posts: 1,536
I get the same screen with status updating whether I’m on VPN or not. The app is correct though so there was an update but somehow it is not pushed to the website.
Jan 31, 2022, 6:26 pm
#12
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Feb 5, 2022, 12:55 pm
#14
Join Date: Sep 2021
Programs: Hilton Honors SWA Hertz
Posts: 19
I can't see my free night certificates either. Hilton IT is dial up/stong age quality. The fact that it's well into February and they still haven't updated the status page should be enough to get someone fired, but they simply just don't care.
Feb 7, 2022, 12:34 pm
#15
Company Representative - Honors by Hilton
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Yes, I too am still seeing the message that my account is updating when I view my profile on Hilton's website. It's been like this for over a month. Hilton Honors Ambassador is there any indication when our website profiles will show our 2022 status and progress toward 2023 status? It seems to be working for some and not for others. It appears the free night certificates are also hidden during this time.
Regardless, I have reported these to the proper teams and I know it is being looked into. When I get an update, I'll be glad to pass it along, but anyone affected is likely to know before I do.
Best regards,
William
