Dec 14, 2021, 10:19 am
Last edit by: beltway
The most commonly posed questions about the new food/beverage benefit, which is now extended into 2023, are
*Select markets include the cities of Boston, Chicago, District of Columbia, New York City, San Francisco, Key Largo, Key West, the County of Los Angeles and the state of Hawaii.
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Official Hilton benefit statement/FAQ (updated December 2022):
Frequently Asked Questions
1. What hotels offer the Hilton Honors complimentary Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is available to Gold and Diamond members at all of Hilton’s luxury, full-service and lifestyle properties as well as all Hilton Garden Inn hotels in the United States, and Motto by Hilton globally, replacing the MyWay complimentary continental breakfast benefit.
The brands include Waldorf Astoria Hotels & Resorts, LXR Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, Tapestry Collection by Hilton, DoubleTree by Hilton, Motto by Hilton and Hilton Garden Inn.
2. Which members receive the Hilton Honors Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is provided to all Gold and Diamond members that select the F&B Credit as their MyWay benefit. The credit is provided to the Hilton Honors member and one additional guest registered to the same room for each night of their stay. The credit is per person (up to two people) in one guest room per stay.
Members can check their Hilton Honors status and make changes to their MyWay benefits by logging in to their account online at HiltonHonors.com or Hilton Honors mobile app.
3. What are the Hilton Honors Daily F&B Credit values for each Brand Category?
Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive a $10 F&B Credit per night when staying at Hilton Garden Inn, a $15 F&B Credit per night at full-service and lifestyle properties, and a $25 F&B Credit per night at luxury properties.
A $18 F&B Credit per night will be provided at full-service and lifestyle properties located in the cities of Boston, Chicago, District of Columbia, Key West, Key Largo, New York City, San Francisco, the County of Los Angeles and the state of Hawaii.
A $12 F&B Credit per night will be provided at Motto By Hilton Tulum and a 10€ F&B Credit per night will be provided at Motto by Hilton Rotterdam Blaak.
The full list of participating brands include Waldorf Astoria Hotels & Resorts , LXR Hotels & Resorts, Conrad Hotels & Resorts, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Canopy by Hilton, Motto by Hilton, and Hilton Garden Inn.
4. Does the Daily F&B Credit impact Hilton brands that offer all guests complimentary breakfast?
Guests staying at Hilton’s brands that offer complimentary breakfast to all guests will continue to receive this offering. The Hilton Honors complimentary Daily F&B Credit does not apply to the following brands: Embassy Suites by Hilton, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton.
5. How does the Hilton Honors Daily F&B Credit work?
Prior to arrival, members will be notified by email or notification through the Hilton Honors app of the complimentary Daily F&B Credit. Members can then log in to their Hilton Honors account online or through the Hilton Honors app to select their preferred MyWay benefit for their next stay – the Hilton Honors complimentary Daily F&B Credit or Hilton Honors Bonus Points.
Upon hotel check-in, the member’s status will be confirmed, and they will be informed by the front desk staff and/or the Hilton Honors app about the Daily F&B Credit including which on-property outlets are participating. Each day of their stay, the Hilton Honors member will charge their eligible F&B purchases to their room, and the credit will be automatically applied to their total bill for those F&B purchases charged to their room.
6. Will the Hilton Honors Daily F&B Credit accrue across days?
The Hilton Honors Daily F&B Credit is provided to the member (and up to one additional guest registered to the same room) for each night of their stay and does not accrue or rollover from one day to the next if unused.
The daily credit amount may be used in full on the day of check-in or check-out, or on various eligible items throughout these days until the maximum daily amount is reached.
7. How does the Hilton Honors Daily F&B Credit work for a 1-night stay? Would a member receive two credits (for check-in and check-out day) or one credit?
Hilton Honors Gold and Diamond members receive one complimentary Daily F&B Credit for the member and one for the additional guest registered to the same room each night of their stay, consistent with the previous complimentary Continental Breakfast benefit. For a one-night hotel stay, a Hilton Honors member would receive one complimentary Daily F&B Credit; the member may use the credit on the day of arrival or day of departure. The credit may be used in full/entirety on day of check-in or check-out, or on various eligible items each day until the maximum daily amount or total stay maximum is reached.
8. Which F&B outlets can the Hilton Honors Daily F&B Credit be utilized?
The Hilton Honors complimentary Daily F&B Credit can be utilized at all participating F&B outlets on-property, including the market/grab-and-go and in-room dining/room service, where applicable, plus participating third-party outlets. The Daily F&B Credit cannot be utilized for any non-F&B related spend, such as the room rate, spa or gift shops.
9. Can members use the Hilton Honors Daily F&B Credit on alcoholic beverages?
The Daily F&B Credit may be used to purchase alcoholic beverages, subject to state and local laws.
10. Do members receive the Hilton Honors Daily F&B Credit on day-rate reservations, such as WorkSpaces by Hilton?
Like the previous elite continental breakfast benefit, the Hilton Honors Daily F&B credit will not apply to day-rate reservations.
11. Will members receive the Hilton Honors Daily F&B Credit on rates/packages that include F&B, such as the Breakfast Included rate?
Yes, Diamond or Gold members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Hilton Honors Daily F&B credit on Points eligible rates including specific food & beverage rates or packages.
12. Do members who book with a group such as a meeting or conference receive the Daily F&B Credit?
The Hilton Honors Daily F&B Credit benefit is provided to Diamond and Gold members, based on their MyWay selection, on Points eligible rates and reward nights.
13. Can the Hilton Honors Daily F&B Credit apply to taxes and gratuity?
The Hilton Honors Daily F&B Credit can be applied to taxes and gratuity.
14. How do members add/register a guest to the reservation?
When booking the reservation through preferred Hilton channels, such as online at Hilton.com or the Hilton Honors app, members should ensure they indicate the total number of people staying in the room to receive up to two Hilton Honors complimentary Daily F&B Credit allowances.
15. Does the Hilton Honors member receive an additional Daily F&B Credit for double occupancy?
The complimentary Daily F&B Credit is intended to cover up to two guests, which includes the Hilton Honors member and one additional guest registered to the same room (on one room per stay), per night.
16. Can the Hilton Honors Daily F&B Credit be utilized across multiple outlets within a day?
The Hilton Honors complimentary Daily F&B Credit can be utilized across multiple outlets within one day. It will be automatically applied against all eligible F&B charges made within that timeframe, up to the total daily credit amount.
17. If members do not have F&B charges, can they apply the Hilton Honors Daily F&B Credit to the total folio?
The Hilton Honors Daily F&B Credit was created to provide guests with more dining-related flexibility, so the credit can only be applied to eligible F&B charges billed to the member’s room.
18. Some members may utilize the hotel restaurants or bar areas for meetings, dinners, etc. without staying at the hotel. Does the Hilton Honors member have to be staying at the hotel to receive the F&B credit?
Hilton Honors members, even if utilizing hotel facilities such as a restaurant or bar area, must be a registered guest of the hotel to receive the complimentary Daily F&B Credit.
19. Do members receive the Hilton Honors complimentary Daily F&B Credit on redemption/reward stays?
Yes, Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Daily F&B Credit on hotel reward stays, both reservations booked with all Points or Points & Money.
20. Do members receive the Hilton Honors Daily F&B Credit at all-inclusive properties?
Like the previous elite Continental Breakfast benefit, the Hilton Honors Daily F&B Credit is not offered at all-inclusive properties.
21. If a member selects Points over the Daily F&B Credit on a reservation with a registered guest, do they receive double Points?
The Hilton Honors Bonus Points selection via MyWay Benefits is a one-time bonus per stay, regardless of the number of guests.
22. Can a guest make a change to their MyWay benefit mid-stay to receive the Daily F&B Credit?
No, Hilton Honors members should make their MyWay benefit selections prior to check-in or during arrival in order to receive the complimentary Daily F&B Credit.
23. When does the credit expire each day?
The credit does not “expire” until the member checks out. However, the daily amount re-sets each day to the maximum daily credit value at midnight. Members can use up to the total daily maximum and are responsible for anything beyond that amount.
Since the member gets a new credit each day (for the number of nights of their stay), the only day they can use any leftover credit is the morning of check-out. (return to top)
24. How will the complimentary Daily F&B Credit appear on my hotel bill/folio?
The total eligible Daily F&B Credit amount used and billed to the room during a member’s stay will be automatically applied and appear as one line item per day on a member’s hotel bill/folio, deducted from the total stay cost at the end of their stay.
25. How will the Hilton Honors Daily F&B Credit be handled at hotels with Executive Lounges?
At hotels that have an Executive Lounge that offers complimentary breakfast, Diamond members and Gold members upgraded to Executive Lounge access will not receive the Daily F&B Credit. These hotels will provide the Daily F&B Credit to Gold members not upgraded to Executive Lounge access.
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- how it works for multi-night stays, and
- to what extent it applies outside the US
- The credit does not accumulate over the duration of your stay. For instance, if you stay for 2 nights at a $15/night property, you cannot use the benefit toward a single $30 purchase.
- Thus, the credit for a given day may only be used on that day. It expires afterward.
- Hilton's FAQ insists that "[t]he credit does not 'expire' until the member checks out." This is, to put it politely, complete nonsense.
- The Hilton FAQ states that "the daily amount re-sets each day to the maximum daily credit value at midnight." Unfortunately, this addition to the FAQ--made in Spring 2022--raises as many questions as it answers.
- The Hilton FAQ states explicitly that "for a one-night hotel stay, a Hilton Honors member would receive one complimentary Daily F&B Credit; the member may use the credit on the day of arrival or day of departure." This would be the sensible approach, but the alleged "midnight reset" policy cannot be reconciled with it.
- A similar problem exists for any stay of N nights. Unless a guest arrives after midnight on the first night, or departs before midnight on the last night, there will be N+1 "days" (using midnight as the demarcator) but only N usable F&B credits. For example, a guest arrives Monday for a two-night stay. That means the credits may be used only on two of the three "days," those being Monday evening; Tuesday; and Wednesday morning (departure).
- The benefit terms were revised in December 2022 to cover Motto properties outside the US; previously, the F&B credit applied only to US properties. However, the official T&C now refer more vaguely to “complimentary continental breakfast OR a Daily Food & Beverage Credit (varies by brand and region).” (link)
- A reputable blogger reported in late December 2022 that the Hilton Fallsview in Canada is also issuing F&B credits in lieu of free breakfast, with Hilton corporate appearing to ratify this decision. (link) In November 2023, a FT member reported the same occurring at the Doubletree Calgary North (link).
*Select markets include the cities of Boston, Chicago, District of Columbia, New York City, San Francisco, Key Largo, Key West, the County of Los Angeles and the state of Hawaii.
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Official Hilton benefit statement/FAQ (updated December 2022):
Frequently Asked Questions
1. What hotels offer the Hilton Honors complimentary Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is available to Gold and Diamond members at all of Hilton’s luxury, full-service and lifestyle properties as well as all Hilton Garden Inn hotels in the United States, and Motto by Hilton globally, replacing the MyWay complimentary continental breakfast benefit.
The brands include Waldorf Astoria Hotels & Resorts, LXR Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, Tapestry Collection by Hilton, DoubleTree by Hilton, Motto by Hilton and Hilton Garden Inn.
2. Which members receive the Hilton Honors Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is provided to all Gold and Diamond members that select the F&B Credit as their MyWay benefit. The credit is provided to the Hilton Honors member and one additional guest registered to the same room for each night of their stay. The credit is per person (up to two people) in one guest room per stay.
Members can check their Hilton Honors status and make changes to their MyWay benefits by logging in to their account online at HiltonHonors.com or Hilton Honors mobile app.
3. What are the Hilton Honors Daily F&B Credit values for each Brand Category?
Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive a $10 F&B Credit per night when staying at Hilton Garden Inn, a $15 F&B Credit per night at full-service and lifestyle properties, and a $25 F&B Credit per night at luxury properties.
A $18 F&B Credit per night will be provided at full-service and lifestyle properties located in the cities of Boston, Chicago, District of Columbia, Key West, Key Largo, New York City, San Francisco, the County of Los Angeles and the state of Hawaii.
A $12 F&B Credit per night will be provided at Motto By Hilton Tulum and a 10€ F&B Credit per night will be provided at Motto by Hilton Rotterdam Blaak.
The full list of participating brands include Waldorf Astoria Hotels & Resorts , LXR Hotels & Resorts, Conrad Hotels & Resorts, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Canopy by Hilton, Motto by Hilton, and Hilton Garden Inn.
4. Does the Daily F&B Credit impact Hilton brands that offer all guests complimentary breakfast?
Guests staying at Hilton’s brands that offer complimentary breakfast to all guests will continue to receive this offering. The Hilton Honors complimentary Daily F&B Credit does not apply to the following brands: Embassy Suites by Hilton, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton.
5. How does the Hilton Honors Daily F&B Credit work?
Prior to arrival, members will be notified by email or notification through the Hilton Honors app of the complimentary Daily F&B Credit. Members can then log in to their Hilton Honors account online or through the Hilton Honors app to select their preferred MyWay benefit for their next stay – the Hilton Honors complimentary Daily F&B Credit or Hilton Honors Bonus Points.
Upon hotel check-in, the member’s status will be confirmed, and they will be informed by the front desk staff and/or the Hilton Honors app about the Daily F&B Credit including which on-property outlets are participating. Each day of their stay, the Hilton Honors member will charge their eligible F&B purchases to their room, and the credit will be automatically applied to their total bill for those F&B purchases charged to their room.
6. Will the Hilton Honors Daily F&B Credit accrue across days?
The Hilton Honors Daily F&B Credit is provided to the member (and up to one additional guest registered to the same room) for each night of their stay and does not accrue or rollover from one day to the next if unused.
The daily credit amount may be used in full on the day of check-in or check-out, or on various eligible items throughout these days until the maximum daily amount is reached.
7. How does the Hilton Honors Daily F&B Credit work for a 1-night stay? Would a member receive two credits (for check-in and check-out day) or one credit?
Hilton Honors Gold and Diamond members receive one complimentary Daily F&B Credit for the member and one for the additional guest registered to the same room each night of their stay, consistent with the previous complimentary Continental Breakfast benefit. For a one-night hotel stay, a Hilton Honors member would receive one complimentary Daily F&B Credit; the member may use the credit on the day of arrival or day of departure. The credit may be used in full/entirety on day of check-in or check-out, or on various eligible items each day until the maximum daily amount or total stay maximum is reached.
8. Which F&B outlets can the Hilton Honors Daily F&B Credit be utilized?
The Hilton Honors complimentary Daily F&B Credit can be utilized at all participating F&B outlets on-property, including the market/grab-and-go and in-room dining/room service, where applicable, plus participating third-party outlets. The Daily F&B Credit cannot be utilized for any non-F&B related spend, such as the room rate, spa or gift shops.
9. Can members use the Hilton Honors Daily F&B Credit on alcoholic beverages?
The Daily F&B Credit may be used to purchase alcoholic beverages, subject to state and local laws.
10. Do members receive the Hilton Honors Daily F&B Credit on day-rate reservations, such as WorkSpaces by Hilton?
Like the previous elite continental breakfast benefit, the Hilton Honors Daily F&B credit will not apply to day-rate reservations.
11. Will members receive the Hilton Honors Daily F&B Credit on rates/packages that include F&B, such as the Breakfast Included rate?
Yes, Diamond or Gold members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Hilton Honors Daily F&B credit on Points eligible rates including specific food & beverage rates or packages.
12. Do members who book with a group such as a meeting or conference receive the Daily F&B Credit?
The Hilton Honors Daily F&B Credit benefit is provided to Diamond and Gold members, based on their MyWay selection, on Points eligible rates and reward nights.
13. Can the Hilton Honors Daily F&B Credit apply to taxes and gratuity?
The Hilton Honors Daily F&B Credit can be applied to taxes and gratuity.
14. How do members add/register a guest to the reservation?
When booking the reservation through preferred Hilton channels, such as online at Hilton.com or the Hilton Honors app, members should ensure they indicate the total number of people staying in the room to receive up to two Hilton Honors complimentary Daily F&B Credit allowances.
15. Does the Hilton Honors member receive an additional Daily F&B Credit for double occupancy?
The complimentary Daily F&B Credit is intended to cover up to two guests, which includes the Hilton Honors member and one additional guest registered to the same room (on one room per stay), per night.
16. Can the Hilton Honors Daily F&B Credit be utilized across multiple outlets within a day?
The Hilton Honors complimentary Daily F&B Credit can be utilized across multiple outlets within one day. It will be automatically applied against all eligible F&B charges made within that timeframe, up to the total daily credit amount.
17. If members do not have F&B charges, can they apply the Hilton Honors Daily F&B Credit to the total folio?
The Hilton Honors Daily F&B Credit was created to provide guests with more dining-related flexibility, so the credit can only be applied to eligible F&B charges billed to the member’s room.
18. Some members may utilize the hotel restaurants or bar areas for meetings, dinners, etc. without staying at the hotel. Does the Hilton Honors member have to be staying at the hotel to receive the F&B credit?
Hilton Honors members, even if utilizing hotel facilities such as a restaurant or bar area, must be a registered guest of the hotel to receive the complimentary Daily F&B Credit.
19. Do members receive the Hilton Honors complimentary Daily F&B Credit on redemption/reward stays?
Yes, Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Daily F&B Credit on hotel reward stays, both reservations booked with all Points or Points & Money.
20. Do members receive the Hilton Honors Daily F&B Credit at all-inclusive properties?
Like the previous elite Continental Breakfast benefit, the Hilton Honors Daily F&B Credit is not offered at all-inclusive properties.
21. If a member selects Points over the Daily F&B Credit on a reservation with a registered guest, do they receive double Points?
The Hilton Honors Bonus Points selection via MyWay Benefits is a one-time bonus per stay, regardless of the number of guests.
22. Can a guest make a change to their MyWay benefit mid-stay to receive the Daily F&B Credit?
No, Hilton Honors members should make their MyWay benefit selections prior to check-in or during arrival in order to receive the complimentary Daily F&B Credit.
23. When does the credit expire each day?
The credit does not “expire” until the member checks out. However, the daily amount re-sets each day to the maximum daily credit value at midnight. Members can use up to the total daily maximum and are responsible for anything beyond that amount.
Since the member gets a new credit each day (for the number of nights of their stay), the only day they can use any leftover credit is the morning of check-out. (return to top)
24. How will the complimentary Daily F&B Credit appear on my hotel bill/folio?
The total eligible Daily F&B Credit amount used and billed to the room during a member’s stay will be automatically applied and appear as one line item per day on a member’s hotel bill/folio, deducted from the total stay cost at the end of their stay.
25. How will the Hilton Honors Daily F&B Credit be handled at hotels with Executive Lounges?
At hotels that have an Executive Lounge that offers complimentary breakfast, Diamond members and Gold members upgraded to Executive Lounge access will not receive the Daily F&B Credit. These hotels will provide the Daily F&B Credit to Gold members not upgraded to Executive Lounge access.
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Update: Daily Food & Beverage Credit 2022 onwards in the U.S. and Canada
Jun 14, 2022, 2:27 pm
#811
Join Date: May 2022
Posts: 2,255
I cant remember the last hotel I stayed at that gave me paper under the door. How would you go about finding that?
Jun 14, 2022, 3:58 pm
#812
Join Date: Feb 2016
Location: San Diego, CA
Programs: Southwest A-List; Alaska MVPG; Hilton Diamond; Avis PreferredPlus; Marriott Bonvoy Platinum Elite
Posts: 919
Stayed at a Doubletree in New Jersey last weekend. Credit was $15 pp. Only breakfast option was a full hot buffet for $23 pp. It was good but not worth the money. Clearly the hotels are taking advantage of not having to offer free breakfast. Either the credit needs to be raised to reflect actual price (especially with inflation) or a free breakfast option covered by the credit needs to be provided.
Thankfully my bill reflected the net price on the restaurant charge (it didn’t break out the full price and then the credit)
Thankfully my bill reflected the net price on the restaurant charge (it didn’t break out the full price and then the credit)
Sure enough, they had set the price so that it came to $15.00, including tax. They just need to reprint their menus.
Jun 14, 2022, 11:02 pm
#814
Join Date: Apr 2002
Location: Atlanta Metro
Programs: DL , AC, BA, Hhonors Diamond, IH Platinum, Bonvoy Gold, Hyatt Discoverist
Posts: 2,353
This is increasingly what I’m seeing. The primary folio shows the net charge for the F&B charges that exceeded the daily credit. Then there’s a second folio that shows the “homework” - the full list of F&B charges with the credits applied. My only guess is that this is an effort to resolve some of the complaints by corporate travelers who have to import the receipt into their accounting software. For the rest of us, it almost always requires mental gymnastics to figure out if it worked correctly.
It would be absolutely amazing if there was some way to automatically provide a preview of the folio before checkout - like a high-tech way of sliding the bill under the door. Imagine if we all had some sort of viewing device that had a special “Hilton” button… and all you had to do was tap that special button and you could see an up-to-the-minute status of your account with that particular hotel.
It would be absolutely amazing if there was some way to automatically provide a preview of the folio before checkout - like a high-tech way of sliding the bill under the door. Imagine if we all had some sort of viewing device that had a special “Hilton” button… and all you had to do was tap that special button and you could see an up-to-the-minute status of your account with that particular hotel.
Jun 15, 2022, 7:43 am
#815
Join Date: Mar 2019
Location: Mexico City
Programs: Hyatt Explorist, Hilton Gold, Marriot Gold, IHG Silver, Choice Platinum, Wyndham Gold
Posts: 3,847
I do the same thing, regardless if the balance is ZERO from points at every brand hotel I stay in. I checked out of a Hyatt a few weeks ago where I paid with points so I know it was suppose to be zero, and there was somebody else's room service charge attached to my bill. The guy apologized, and I told him to find the actual bill because somebody charged food to my room. He said it wasn't a problem and he deleted it. I asked him again to find the receipt, he shrugged it off, so this tells me that this happens quite often and these hotel clerks don't care. My advice like the above poster, ALWAYS CHECK YOUR BILL before you leave.
Jun 15, 2022, 8:29 am
#816
Join Date: Feb 2007
Location: LAX/SMF/PDX/HNL
Programs: Hilton-lifetime diamond, Southwest A+, companion pass
Posts: 1,748
It used to be like this. You could see an updated account via "Hotel Services" on the television in your room. Why the hell did they drop that feature when they went to having everything online? Oh, I know! So they could overcharge you dramatically and send you on your way with a cheerful, "You're all set!"
Jun 15, 2022, 2:38 pm
#817
Join Date: Sep 2015
Location: flyover country
Posts: 2,435
Without a prior thought of the folio, I recently stayed at a Holiday Inn Express in a four-corners state that still does it, and it was a pleasant surprise (but it didn't come in its own little container, like they used to). I'm not certain, but I think it was Lamar, CO.
Jun 15, 2022, 3:00 pm
#818
Join Date: Feb 2016
Location: San Diego, CA
Programs: Southwest A-List; Alaska MVPG; Hilton Diamond; Avis PreferredPlus; Marriott Bonvoy Platinum Elite
Posts: 919
When I mentioned the Magic Viewing Device upthread, I was actually talking about the pocket-sized computer that most of us keep with us. TVs work too, although I suspect the setup has become so diverse across locations that refitting and programming TVs to do what they once did would be nearly prohibitive. However, an on-demand folio in the Hilton app should be reasonably easy to program.
Lacking that, the simple solution is an automated 3am email on the morning of checkout. It would allow you to easily verify every charge up until the final morning. (Some hotels do this, but I’m surprised that it’s not universal.) It might not eliminate the need to stop by the front desk, but it could preemptively solve some problems.
Lacking that, the simple solution is an automated 3am email on the morning of checkout. It would allow you to easily verify every charge up until the final morning. (Some hotels do this, but I’m surprised that it’s not universal.) It might not eliminate the need to stop by the front desk, but it could preemptively solve some problems.
Jun 15, 2022, 7:41 pm
#819
Join Date: Jan 2016
Location: VPS, previously SEA and PIT
Programs: DL Diamond/1MM, Hilton Diamond, Hertz President's Circle
Posts: 1,200
Lacking that, the simple solution is an automated 3am email on the morning of checkout. It would allow you to easily verify every charge up until the final morning. (Some hotels do this, but I’m surprised that it’s not universal.) It might not eliminate the need to stop by the front desk, but it could preemptively solve some problems.
Jun 15, 2022, 9:11 pm
#820
Join Date: Aug 2020
Location: Somewhere in the Mid-Atlantic
Programs: Hilton Honors Diamond
Posts: 619
Lacking that, the simple solution is an automated 3am email on the morning of checkout. It would allow you to easily verify every charge up until the final morning. (Some hotels do this, but I’m surprised that it’s not universal.) It might not eliminate the need to stop by the front desk, but it could preemptively solve some problems.
Jun 16, 2022, 5:42 am
#821
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,320
Checking out of a 3-night stay this week at a HGI. No restaurant or food service available due to pipe burst. Items from the "grab and go" area were available, and sometimes complementary depending on who was working the desk.
I told the FDA I was checking out, but would first like to view the folio. He prints the folio, hands it to me, and says "you're all set".
Of course, the F&B credit for my "grab and go" purchase earlier in the week was missing. I indicated it was missing and asked him to apply the credit. He said "my apologies sir, certainly. But, you've already been checked out, so I'll have to place a hold on your credit card and issue the credit. You can expect the hold to fall off in 3-5 business day."
He prints out a new folio with the original total, the F&B purchase listed in the "charge" column, and a corresponding amount listed in the "credit" column.
Another 10 minutes of my day lost emailing my travel department explaining what happened.
I told the FDA I was checking out, but would first like to view the folio. He prints the folio, hands it to me, and says "you're all set".
Of course, the F&B credit for my "grab and go" purchase earlier in the week was missing. I indicated it was missing and asked him to apply the credit. He said "my apologies sir, certainly. But, you've already been checked out, so I'll have to place a hold on your credit card and issue the credit. You can expect the hold to fall off in 3-5 business day."
He prints out a new folio with the original total, the F&B purchase listed in the "charge" column, and a corresponding amount listed in the "credit" column.
Another 10 minutes of my day lost emailing my travel department explaining what happened.
Jun 16, 2022, 5:43 am
#822
Join Date: Aug 2017
Programs: Hilton Diamond, IHG Spire Ambassador, Global Entry
Posts: 2,855
It used to be like this. You could see an updated account via "Hotel Services" on the television in your room. Why the hell did they drop that feature when they went to having everything online? Oh, I know! So they could overcharge you dramatically and send you on your way with a cheerful, "You're all set!"
Jun 16, 2022, 6:41 am
#823
Join Date: Feb 2016
Location: San Diego, CA
Programs: Southwest A-List; Alaska MVPG; Hilton Diamond; Avis PreferredPlus; Marriott Bonvoy Platinum Elite
Posts: 919
1) Require the night auditor to complete their tasks prior to 3am
2) Add a manual process to the night auditor tasks, whereby they initiate a subprogram that emails folios to every guest who is checking out that day.
Jun 16, 2022, 7:47 am
#824
Join Date: Aug 2020
Location: Somewhere in the Mid-Atlantic
Programs: Hilton Honors Diamond
Posts: 619
It may be true that my "automatic 3AM" suggestion is not possible. But the concept/principle is certainly possible if Hilton had the strength of will to make it happen. Two possibilities immediately come to mind:
1) Require the night auditor to complete their tasks prior to 3am
2) Add a manual process to the night auditor tasks, whereby they initiate a subprogram that emails folios to every guest who is checking out that day.
1) Require the night auditor to complete their tasks prior to 3am
2) Add a manual process to the night auditor tasks, whereby they initiate a subprogram that emails folios to every guest who is checking out that day.
2. That email subprogram in OnQ has existed for years and can be initiated by a single button. Whether you know about it or care to click it is a different story.
Jun 16, 2022, 9:00 am
#825
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,399
I asked this question a couple weeks ago and it never got answered and went off topic about resort fees.
For properties that have an Urban or mandatory fee that include a F&B credit (I've seen this only in NYC), what has been the experience on combing this with the $36 F&B Hilton Honors benefit? I have a stay coming up next weekend at a NYC property that has the $30 mandatory fee of $30 and that includes a $30 F&B credit per day. First night is a FNC so assuming they won't give me that benefit since I won't be paying the fee. Second night is on my corporate rate which is suppose to be exempt from resort/urban fees but it is showing up in the confirm still. Just wondering if I have to pay the fee, if I can combine the $30 and the $36 on one charge (I looked at the menu and it isn't that hard to spend $66 there if I get even one cocktail after the tip) or if they have to be separate charges?
I'm just looking to have that question answered and not start a debate over resort fees. TIA
For properties that have an Urban or mandatory fee that include a F&B credit (I've seen this only in NYC), what has been the experience on combing this with the $36 F&B Hilton Honors benefit? I have a stay coming up next weekend at a NYC property that has the $30 mandatory fee of $30 and that includes a $30 F&B credit per day. First night is a FNC so assuming they won't give me that benefit since I won't be paying the fee. Second night is on my corporate rate which is suppose to be exempt from resort/urban fees but it is showing up in the confirm still. Just wondering if I have to pay the fee, if I can combine the $30 and the $36 on one charge (I looked at the menu and it isn't that hard to spend $66 there if I get even one cocktail after the tip) or if they have to be separate charges?
I'm just looking to have that question answered and not start a debate over resort fees. TIA