Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Hilton | Hilton Honors
Reload this Page >

Update: Daily Food & Beverage Credit 2022 onwards in the U.S. and Canada

Community
Wiki Posts
Search
Wikipost is Locked  
Old Dec 14, 2021, 10:19 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: beltway
The most commonly posed questions about the new food/beverage benefit, which is now extended into 2023, are
  • how it works for multi-night stays, and
  • to what extent it applies outside the US
Here's what we do & don't know:
  • The credit does not accumulate over the duration of your stay. For instance, if you stay for 2 nights at a $15/night property, you cannot use the benefit toward a single $30 purchase.
  • Thus, the credit for a given day may only be used on that day. It expires afterward.
    • Hilton's FAQ insists that "[t]he credit does not 'expire' until the member checks out." This is, to put it politely, complete nonsense.
  • The Hilton FAQ states that "the daily amount re-sets each day to the maximum daily credit value at midnight." Unfortunately, this addition to the FAQ--made in Spring 2022--raises as many questions as it answers.
    • The Hilton FAQ states explicitly that "for a one-night hotel stay, a Hilton Honors member would receive one complimentary Daily F&B Credit; the member may use the credit on the day of arrival or day of departure." This would be the sensible approach, but the alleged "midnight reset" policy cannot be reconciled with it.
    • A similar problem exists for any stay of N nights. Unless a guest arrives after midnight on the first night, or departs before midnight on the last night, there will be N+1 "days" (using midnight as the demarcator) but only N usable F&B credits. For example, a guest arrives Monday for a two-night stay. That means the credits may be used only on two of the three "days," those being Monday evening; Tuesday; and Wednesday morning (departure).
  • The benefit terms were revised in December 2022 to cover Motto properties outside the US; previously, the F&B credit applied only to US properties. However, the official T&C now refer more vaguely to “complimentary continental breakfast OR a Daily Food & Beverage Credit (varies by brand and region).” (link)
  • A reputable blogger reported in late December 2022 that the Hilton Fallsview in Canada is also issuing F&B credits in lieu of free breakfast, with Hilton corporate appearing to ratify this decision. (link) In November 2023, a FT member reported the same occurring at the Doubletree Calgary North (link).


*Select markets include the cities of Boston, Chicago, District of Columbia, New York City, San Francisco, Key Largo, Key West, the County of Los Angeles and the state of Hawaii.

(return to top)

Official Hilton benefit statement/FAQ (updated December 2022):

Frequently Asked Questions

1. What hotels offer the Hilton Honors complimentary Daily F&B Credit?

The Hilton Honors complimentary Daily F&B Credit is available to Gold and Diamond members at all of Hilton’s luxury, full-service and lifestyle properties as well as all Hilton Garden Inn hotels in the United States, and Motto by Hilton globally, replacing the MyWay complimentary continental breakfast benefit.

The brands include Waldorf Astoria Hotels & Resorts, LXR Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, Tapestry Collection by Hilton, DoubleTree by Hilton, Motto by Hilton and Hilton Garden Inn.

2. Which members receive the Hilton Honors Daily F&B Credit?

The Hilton Honors complimentary Daily F&B Credit is provided to all Gold and Diamond members that select the F&B Credit as their MyWay benefit. The credit is provided to the Hilton Honors member and one additional guest registered to the same room for each night of their stay. The credit is per person (up to two people) in one guest room per stay.

Members can check their Hilton Honors status and make changes to their MyWay benefits by logging in to their account online at HiltonHonors.com or Hilton Honors mobile app.

3. What are the Hilton Honors Daily F&B Credit values for each Brand Category?

Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive a $10 F&B Credit per night when staying at Hilton Garden Inn, a $15 F&B Credit per night at full-service and lifestyle properties, and a $25 F&B Credit per night at luxury properties.

A $18 F&B Credit per night will be provided at full-service and lifestyle properties located in the cities of Boston, Chicago, District of Columbia, Key West, Key Largo, New York City, San Francisco, the County of Los Angeles and the state of Hawaii.

A $12 F&B Credit per night will be provided at Motto By Hilton Tulum and a 10€ F&B Credit per night will be provided at Motto by Hilton Rotterdam Blaak.

The full list of participating brands include Waldorf Astoria Hotels & Resorts , LXR Hotels & Resorts, Conrad Hotels & Resorts, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Canopy by Hilton, Motto by Hilton, and Hilton Garden Inn.

4. Does the Daily F&B Credit impact Hilton brands that offer all guests complimentary breakfast?

Guests staying at Hilton’s brands that offer complimentary breakfast to all guests will continue to receive this offering. The Hilton Honors complimentary Daily F&B Credit does not apply to the following brands: Embassy Suites by Hilton, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton.

5. How does the Hilton Honors Daily F&B Credit work?

Prior to arrival, members will be notified by email or notification through the Hilton Honors app of the complimentary Daily F&B Credit. Members can then log in to their Hilton Honors account online or through the Hilton Honors app to select their preferred MyWay benefit for their next stay – the Hilton Honors complimentary Daily F&B Credit or Hilton Honors Bonus Points.

Upon hotel check-in, the member’s status will be confirmed, and they will be informed by the front desk staff and/or the Hilton Honors app about the Daily F&B Credit including which on-property outlets are participating. Each day of their stay, the Hilton Honors member will charge their eligible F&B purchases to their room, and the credit will be automatically applied to their total bill for those F&B purchases charged to their room.

6. Will the Hilton Honors Daily F&B Credit accrue across days?

The Hilton Honors Daily F&B Credit is provided to the member (and up to one additional guest registered to the same room) for each night of their stay and does not accrue or rollover from one day to the next if unused.

The daily credit amount may be used in full on the day of check-in or check-out, or on various eligible items throughout these days until the maximum daily amount is reached.

7. How does the Hilton Honors Daily F&B Credit work for a 1-night stay? Would a member receive two credits (for check-in and check-out day) or one credit?

Hilton Honors Gold and Diamond members receive one complimentary Daily F&B Credit for the member and one for the additional guest registered to the same room each night of their stay, consistent with the previous complimentary Continental Breakfast benefit. For a one-night hotel stay, a Hilton Honors member would receive one complimentary Daily F&B Credit; the member may use the credit on the day of arrival or day of departure. The credit may be used in full/entirety on day of check-in or check-out, or on various eligible items each day until the maximum daily amount or total stay maximum is reached.

8. Which F&B outlets can the Hilton Honors Daily F&B Credit be utilized?

The Hilton Honors complimentary Daily F&B Credit can be utilized at all participating F&B outlets on-property, including the market/grab-and-go and in-room dining/room service, where applicable, plus participating third-party outlets. The Daily F&B Credit cannot be utilized for any non-F&B related spend, such as the room rate, spa or gift shops.

9. Can members use the Hilton Honors Daily F&B Credit on alcoholic beverages?

The Daily F&B Credit may be used to purchase alcoholic beverages, subject to state and local laws.

10. Do members receive the Hilton Honors Daily F&B Credit on day-rate reservations, such as WorkSpaces by Hilton?

Like the previous elite continental breakfast benefit, the Hilton Honors Daily F&B credit will not apply to day-rate reservations.

11. Will members receive the Hilton Honors Daily F&B Credit on rates/packages that include F&B, such as the Breakfast Included rate?

Yes, Diamond or Gold members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Hilton Honors Daily F&B credit on Points eligible rates including specific food & beverage rates or packages.

12. Do members who book with a group such as a meeting or conference receive the Daily F&B Credit?

The Hilton Honors Daily F&B Credit benefit is provided to Diamond and Gold members, based on their MyWay selection, on Points eligible rates and reward nights.

13. Can the Hilton Honors Daily F&B Credit apply to taxes and gratuity?

The Hilton Honors Daily F&B Credit can be applied to taxes and gratuity.

14. How do members add/register a guest to the reservation?

When booking the reservation through preferred Hilton channels, such as online at Hilton.com or the Hilton Honors app, members should ensure they indicate the total number of people staying in the room to receive up to two Hilton Honors complimentary Daily F&B Credit allowances.

15. Does the Hilton Honors member receive an additional Daily F&B Credit for double occupancy?

The complimentary Daily F&B Credit is intended to cover up to two guests, which includes the Hilton Honors member and one additional guest registered to the same room (on one room per stay), per night.

16. Can the Hilton Honors Daily F&B Credit be utilized across multiple outlets within a day?

The Hilton Honors complimentary Daily F&B Credit can be utilized across multiple outlets within one day. It will be automatically applied against all eligible F&B charges made within that timeframe, up to the total daily credit amount.

17. If members do not have F&B charges, can they apply the Hilton Honors Daily F&B Credit to the total folio?

The Hilton Honors Daily F&B Credit was created to provide guests with more dining-related flexibility, so the credit can only be applied to eligible F&B charges billed to the member’s room.

18. Some members may utilize the hotel restaurants or bar areas for meetings, dinners, etc. without staying at the hotel. Does the Hilton Honors member have to be staying at the hotel to receive the F&B credit?

Hilton Honors members, even if utilizing hotel facilities such as a restaurant or bar area, must be a registered guest of the hotel to receive the complimentary Daily F&B Credit.

19. Do members receive the Hilton Honors complimentary Daily F&B Credit on redemption/reward stays?

Yes, Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Daily F&B Credit on hotel reward stays, both reservations booked with all Points or Points & Money.

20. Do members receive the Hilton Honors Daily F&B Credit at all-inclusive properties?

Like the previous elite Continental Breakfast benefit, the Hilton Honors Daily F&B Credit is not offered at all-inclusive properties.

21. If a member selects Points over the Daily F&B Credit on a reservation with a registered guest, do they receive double Points?

The Hilton Honors Bonus Points selection via MyWay Benefits is a one-time bonus per stay, regardless of the number of guests.

22. Can a guest make a change to their MyWay benefit mid-stay to receive the Daily F&B Credit?

No, Hilton Honors members should make their MyWay benefit selections prior to check-in or during arrival in order to receive the complimentary Daily F&B Credit.

23. When does the credit expire each day?

The credit does not “expire” until the member checks out. However, the daily amount re-sets each day to the maximum daily credit value at midnight. Members can use up to the total daily maximum and are responsible for anything beyond that amount.

Since the member gets a new credit each day (for the number of nights of their stay), the only day they can use any leftover credit is the morning of check-out. (return to top)

24. How will the complimentary Daily F&B Credit appear on my hotel bill/folio?

The total eligible Daily F&B Credit amount used and billed to the room during a member’s stay will be automatically applied and appear as one line item per day on a member’s hotel bill/folio, deducted from the total stay cost at the end of their stay.

25. How will the Hilton Honors Daily F&B Credit be handled at hotels with Executive Lounges?

At hotels that have an Executive Lounge that offers complimentary breakfast, Diamond members and Gold members upgraded to Executive Lounge access will not receive the Daily F&B Credit. These hotels will provide the Daily F&B Credit to Gold members not upgraded to Executive Lounge access.
(return to top)
Print Wikipost

Update: Daily Food & Beverage Credit 2022 onwards in the U.S. and Canada

Thread Tools
 
Search this Thread
 
Old Dec 15, 2021, 9:45 am
  #76  
Suspended
 
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Already as it was before the summer of 2021, when looking at booking (more) directly via Hilton channels to use Hilton status benefits at US Hilton affiliated hotels, paying a premium to book directly to get the breakfast-related status benefits was often not worth it. And booking the Hilton hotels directly for "status benefits" would look to be an even worse value on average if having 2 or more guests to the room.

My suggestion is to be more of a free agent when it comes to considering stays at Hilton affiliated hotels in the US.
GUWonder is offline  
Old Dec 15, 2021, 10:11 am
  #77  
FlyerTalk Evangelist
Hilton Contributor Badge
 
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,790
Originally Posted by Eujeanie
But did the avocado toast and the pulverized grass clippings come in under $25?
Of course not. This hotel actually posts the menu with prices, most don't. Looks like that was a bargain $39 for the toast ($28) and juice ($8) and poached egg add on ($3). Plus 20% gratuity and the 5% California health insurance charge and this is my problem with the whole credit. For one person you're already looking at $49, which is double the credit amount even taking into account the higher amounts for LXR properties.
krazykanuck is offline  
Old Dec 15, 2021, 10:14 am
  #78  
 
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Diamond
Posts: 4,993
Originally Posted by eponymous_coward


Breakfast at Hotel Oceana LXR this November. I know, how positively millennial.
But was that from the lounge? I should clarify my point B refers to a lounge breakfast.

$49 for that made me giggle.
Schwann is offline  
Old Dec 15, 2021, 10:24 am
  #79  
Suspended
 
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Originally Posted by Schwann
But was that from the lounge? I should clarify my point B refers to a lounge breakfast.

$49 for that made me giggle.
Oceana has a lounge?

I've been seeing complaints about the cost of hotel breakfasts in Santa Monica for years.

Hampton Inn, Best Western, Comfort Inn and Days Inn there seem to still have breakfast included for guests.

Last edited by GUWonder; Dec 15, 2021 at 10:29 am
GUWonder is offline  
Old Dec 15, 2021, 10:32 am
  #80  
FlyerTalk Evangelist
 
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,387
Originally Posted by Schwann
But was that from the lounge? I should clarify my point B refers to a lounge breakfast.

$49 for that made me giggle.
I was a solo traveler with a room with 2x people in it, so covered.
Of course a hotel breakfast in Santa Monica was ridiculous. The cocktail I had at the bar after checkin was $25 (it was a solid Old Fashioned). Ż\_(ツ)_/Ż Welcome to the future.
eponymous_coward is offline  
Old Dec 15, 2021, 10:35 am
  #81  
 
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,220
Originally Posted by krazykanuck
Of course not. This hotel actually posts the menu with prices, most don't. Looks like that was a bargain $39 for the toast ($28) and juice ($8) and poached egg add on ($3). Plus 20% gratuity and the 5% California health insurance charge and this is my problem with the whole credit. For one person you're already looking at $49, which is double the credit amount even taking into account the higher amounts for LXR properties.
What you posted was the Room Service menu. I could not find a weekday breakfast menu with prices, but I did find a weekend one which has a (relatively small) buffet for $59. Drinks included. Still more than twice the price of the credit.

How can Hilton think we're all happy with this "enhancement"?
BigFishDave likes this.
Eujeanie is offline  
Old Dec 15, 2021, 12:33 pm
  #82  
FlyerTalk Evangelist
Hilton Contributor Badge
 
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,790
Originally Posted by Eujeanie
What you posted was the Room Service menu. I could not find a weekday breakfast menu with prices...How can Hilton think we're all happy with this "enhancement"?
I'm fully aware I posted the room service menu. A room service menu with prices is far more useful than the restaurant menu without prices. if anything the restaurant should be the same or less than room service.

And I genuinely don't think Hilton cares what we think. At least there has been no indication that they do, seeing as how the FAQs for all this remain as clear as mud when they were first announced, and experiences seem to be completely YMMV depending on the hotel and who is working that day, based off all the reports in the earlier version of this thread.
eponymous_coward likes this.
krazykanuck is offline  
Old Dec 15, 2021, 1:11 pm
  #83  
 
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,220
Originally Posted by krazykanuck
I'm fully aware I posted the room service menu. A room service menu with prices is far more useful than the restaurant menu without prices. if anything the restaurant should be the same or less than room service.

And I genuinely don't think Hilton cares what we think. At least there has been no indication that they do, seeing as how the FAQs for all this remain as clear as mud when they were first announced, and experiences seem to be completely YMMV depending on the hotel and who is working that day, based off all the reports in the earlier version of this thread.
Since we'll be there on a weekend, no way will we pay $60 bucks for that limited buffet, I think room service will serve us well. And of course they don't care what we think, it's just insulting that they pretend that they do.
BigFishDave and krazykanuck like this.
Eujeanie is offline  
Old Dec 15, 2021, 1:34 pm
  #84  
 
Join Date: May 2005
Posts: 4,870
Over 24 hours and absolutely no response from HH re any of the questions raised here. This company has complete contempt for guests, IME. Quite sad, actually.
smmrfld is offline  
Old Dec 15, 2021, 1:39 pm
  #85  
 
Join Date: Apr 2019
Location: MCO
Posts: 383
It's been half a year and Hilton can't clarify one question regarding the daily credit expiration time... It's quite amusing.
smmrfld, BigFishDave and Eujeanie like this.
gbdbld is offline  
Old Dec 15, 2021, 4:49 pm
  #86  
 
Join Date: Nov 2006
Programs: Hilton HHonors, Marriott Bonvoy, IHG, Delta SkyMiles
Posts: 216
Wow. Quite disappointing. This is horrible.

There is one HGI we will be loyal to so long as one manager works there, but the rest of it is wide open now. We stay close to 50 nights in hotels over a normal year, and its out of our pocket.
Mikey likes this.
Bluefan75 is offline  
Old Dec 15, 2021, 5:00 pm
  #87  
 
Join Date: Sep 2002
Location: NOVA
Programs: IHG Rewards Platinum, Marriott Gold, Hilton Diamond, UA/DL/AA Back of the plane...
Posts: 4,612
I am in the minority here that I think it could be worse (like Marriott or IHG....) but what I really think it would be easier to manage and use if it was a per-room credit for F&B for the entire stay. So if you stay at a Doubletree for three nights it would be a 3X30 or a TOTAL of $90 for the entire stay. If you spend $80 - well you only get that amount. If you spend $100 - you owe the difference.

I do know that means less chance of non-use, but it for sure would be easier on the hotel and the customer.
fwfdan is offline  
Old Dec 15, 2021, 5:05 pm
  #88  
FlyerTalk Evangelist
 
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,399
Originally Posted by beltway
I suspect Hilton’s answer is “Change your My Way settings.” Which doesn’t help if you learn about the lack of service only after check-in.
Only time that would matter is with HGI. Tapestry doesn't give you the option of bonus points if you opt out of the breakfast.
jamesteroh is offline  
Old Dec 15, 2021, 6:02 pm
  #89  
 
Join Date: Feb 2003
Location: On strike
Posts: 8,135
donne
smmrfld likes this.

Last edited by beltway; Apr 5, 2024 at 2:23 pm
beltway is offline  
Old Dec 15, 2021, 6:35 pm
  #90  
Company Representative - Honors by Hilton
Original Poster
 
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
I'd like to thank and acknowledge everyone’s thoughtful questions. I am looking into them and will be back in touch when I have the answers.

Best regards,

William
Hilton Honors Ambassador is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.