Dec 14, 2021, 10:19 am
Last edit by: beltway
The most commonly posed questions about the new food/beverage benefit, which is now extended into 2023, are
*Select markets include the cities of Boston, Chicago, District of Columbia, New York City, San Francisco, Key Largo, Key West, the County of Los Angeles and the state of Hawaii.
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Official Hilton benefit statement/FAQ (updated December 2022):
Frequently Asked Questions
1. What hotels offer the Hilton Honors complimentary Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is available to Gold and Diamond members at all of Hilton’s luxury, full-service and lifestyle properties as well as all Hilton Garden Inn hotels in the United States, and Motto by Hilton globally, replacing the MyWay complimentary continental breakfast benefit.
The brands include Waldorf Astoria Hotels & Resorts, LXR Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, Tapestry Collection by Hilton, DoubleTree by Hilton, Motto by Hilton and Hilton Garden Inn.
2. Which members receive the Hilton Honors Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is provided to all Gold and Diamond members that select the F&B Credit as their MyWay benefit. The credit is provided to the Hilton Honors member and one additional guest registered to the same room for each night of their stay. The credit is per person (up to two people) in one guest room per stay.
Members can check their Hilton Honors status and make changes to their MyWay benefits by logging in to their account online at HiltonHonors.com or Hilton Honors mobile app.
3. What are the Hilton Honors Daily F&B Credit values for each Brand Category?
Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive a $10 F&B Credit per night when staying at Hilton Garden Inn, a $15 F&B Credit per night at full-service and lifestyle properties, and a $25 F&B Credit per night at luxury properties.
A $18 F&B Credit per night will be provided at full-service and lifestyle properties located in the cities of Boston, Chicago, District of Columbia, Key West, Key Largo, New York City, San Francisco, the County of Los Angeles and the state of Hawaii.
A $12 F&B Credit per night will be provided at Motto By Hilton Tulum and a 10€ F&B Credit per night will be provided at Motto by Hilton Rotterdam Blaak.
The full list of participating brands include Waldorf Astoria Hotels & Resorts , LXR Hotels & Resorts, Conrad Hotels & Resorts, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Canopy by Hilton, Motto by Hilton, and Hilton Garden Inn.
4. Does the Daily F&B Credit impact Hilton brands that offer all guests complimentary breakfast?
Guests staying at Hilton’s brands that offer complimentary breakfast to all guests will continue to receive this offering. The Hilton Honors complimentary Daily F&B Credit does not apply to the following brands: Embassy Suites by Hilton, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton.
5. How does the Hilton Honors Daily F&B Credit work?
Prior to arrival, members will be notified by email or notification through the Hilton Honors app of the complimentary Daily F&B Credit. Members can then log in to their Hilton Honors account online or through the Hilton Honors app to select their preferred MyWay benefit for their next stay – the Hilton Honors complimentary Daily F&B Credit or Hilton Honors Bonus Points.
Upon hotel check-in, the member’s status will be confirmed, and they will be informed by the front desk staff and/or the Hilton Honors app about the Daily F&B Credit including which on-property outlets are participating. Each day of their stay, the Hilton Honors member will charge their eligible F&B purchases to their room, and the credit will be automatically applied to their total bill for those F&B purchases charged to their room.
6. Will the Hilton Honors Daily F&B Credit accrue across days?
The Hilton Honors Daily F&B Credit is provided to the member (and up to one additional guest registered to the same room) for each night of their stay and does not accrue or rollover from one day to the next if unused.
The daily credit amount may be used in full on the day of check-in or check-out, or on various eligible items throughout these days until the maximum daily amount is reached.
7. How does the Hilton Honors Daily F&B Credit work for a 1-night stay? Would a member receive two credits (for check-in and check-out day) or one credit?
Hilton Honors Gold and Diamond members receive one complimentary Daily F&B Credit for the member and one for the additional guest registered to the same room each night of their stay, consistent with the previous complimentary Continental Breakfast benefit. For a one-night hotel stay, a Hilton Honors member would receive one complimentary Daily F&B Credit; the member may use the credit on the day of arrival or day of departure. The credit may be used in full/entirety on day of check-in or check-out, or on various eligible items each day until the maximum daily amount or total stay maximum is reached.
8. Which F&B outlets can the Hilton Honors Daily F&B Credit be utilized?
The Hilton Honors complimentary Daily F&B Credit can be utilized at all participating F&B outlets on-property, including the market/grab-and-go and in-room dining/room service, where applicable, plus participating third-party outlets. The Daily F&B Credit cannot be utilized for any non-F&B related spend, such as the room rate, spa or gift shops.
9. Can members use the Hilton Honors Daily F&B Credit on alcoholic beverages?
The Daily F&B Credit may be used to purchase alcoholic beverages, subject to state and local laws.
10. Do members receive the Hilton Honors Daily F&B Credit on day-rate reservations, such as WorkSpaces by Hilton?
Like the previous elite continental breakfast benefit, the Hilton Honors Daily F&B credit will not apply to day-rate reservations.
11. Will members receive the Hilton Honors Daily F&B Credit on rates/packages that include F&B, such as the Breakfast Included rate?
Yes, Diamond or Gold members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Hilton Honors Daily F&B credit on Points eligible rates including specific food & beverage rates or packages.
12. Do members who book with a group such as a meeting or conference receive the Daily F&B Credit?
The Hilton Honors Daily F&B Credit benefit is provided to Diamond and Gold members, based on their MyWay selection, on Points eligible rates and reward nights.
13. Can the Hilton Honors Daily F&B Credit apply to taxes and gratuity?
The Hilton Honors Daily F&B Credit can be applied to taxes and gratuity.
14. How do members add/register a guest to the reservation?
When booking the reservation through preferred Hilton channels, such as online at Hilton.com or the Hilton Honors app, members should ensure they indicate the total number of people staying in the room to receive up to two Hilton Honors complimentary Daily F&B Credit allowances.
15. Does the Hilton Honors member receive an additional Daily F&B Credit for double occupancy?
The complimentary Daily F&B Credit is intended to cover up to two guests, which includes the Hilton Honors member and one additional guest registered to the same room (on one room per stay), per night.
16. Can the Hilton Honors Daily F&B Credit be utilized across multiple outlets within a day?
The Hilton Honors complimentary Daily F&B Credit can be utilized across multiple outlets within one day. It will be automatically applied against all eligible F&B charges made within that timeframe, up to the total daily credit amount.
17. If members do not have F&B charges, can they apply the Hilton Honors Daily F&B Credit to the total folio?
The Hilton Honors Daily F&B Credit was created to provide guests with more dining-related flexibility, so the credit can only be applied to eligible F&B charges billed to the member’s room.
18. Some members may utilize the hotel restaurants or bar areas for meetings, dinners, etc. without staying at the hotel. Does the Hilton Honors member have to be staying at the hotel to receive the F&B credit?
Hilton Honors members, even if utilizing hotel facilities such as a restaurant or bar area, must be a registered guest of the hotel to receive the complimentary Daily F&B Credit.
19. Do members receive the Hilton Honors complimentary Daily F&B Credit on redemption/reward stays?
Yes, Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Daily F&B Credit on hotel reward stays, both reservations booked with all Points or Points & Money.
20. Do members receive the Hilton Honors Daily F&B Credit at all-inclusive properties?
Like the previous elite Continental Breakfast benefit, the Hilton Honors Daily F&B Credit is not offered at all-inclusive properties.
21. If a member selects Points over the Daily F&B Credit on a reservation with a registered guest, do they receive double Points?
The Hilton Honors Bonus Points selection via MyWay Benefits is a one-time bonus per stay, regardless of the number of guests.
22. Can a guest make a change to their MyWay benefit mid-stay to receive the Daily F&B Credit?
No, Hilton Honors members should make their MyWay benefit selections prior to check-in or during arrival in order to receive the complimentary Daily F&B Credit.
23. When does the credit expire each day?
The credit does not “expire” until the member checks out. However, the daily amount re-sets each day to the maximum daily credit value at midnight. Members can use up to the total daily maximum and are responsible for anything beyond that amount.
Since the member gets a new credit each day (for the number of nights of their stay), the only day they can use any leftover credit is the morning of check-out. (return to top)
24. How will the complimentary Daily F&B Credit appear on my hotel bill/folio?
The total eligible Daily F&B Credit amount used and billed to the room during a member’s stay will be automatically applied and appear as one line item per day on a member’s hotel bill/folio, deducted from the total stay cost at the end of their stay.
25. How will the Hilton Honors Daily F&B Credit be handled at hotels with Executive Lounges?
At hotels that have an Executive Lounge that offers complimentary breakfast, Diamond members and Gold members upgraded to Executive Lounge access will not receive the Daily F&B Credit. These hotels will provide the Daily F&B Credit to Gold members not upgraded to Executive Lounge access.
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- how it works for multi-night stays, and
- to what extent it applies outside the US
- The credit does not accumulate over the duration of your stay. For instance, if you stay for 2 nights at a $15/night property, you cannot use the benefit toward a single $30 purchase.
- Thus, the credit for a given day may only be used on that day. It expires afterward.
- Hilton's FAQ insists that "[t]he credit does not 'expire' until the member checks out." This is, to put it politely, complete nonsense.
- The Hilton FAQ states that "the daily amount re-sets each day to the maximum daily credit value at midnight." Unfortunately, this addition to the FAQ--made in Spring 2022--raises as many questions as it answers.
- The Hilton FAQ states explicitly that "for a one-night hotel stay, a Hilton Honors member would receive one complimentary Daily F&B Credit; the member may use the credit on the day of arrival or day of departure." This would be the sensible approach, but the alleged "midnight reset" policy cannot be reconciled with it.
- A similar problem exists for any stay of N nights. Unless a guest arrives after midnight on the first night, or departs before midnight on the last night, there will be N+1 "days" (using midnight as the demarcator) but only N usable F&B credits. For example, a guest arrives Monday for a two-night stay. That means the credits may be used only on two of the three "days," those being Monday evening; Tuesday; and Wednesday morning (departure).
- The benefit terms were revised in December 2022 to cover Motto properties outside the US; previously, the F&B credit applied only to US properties. However, the official T&C now refer more vaguely to “complimentary continental breakfast OR a Daily Food & Beverage Credit (varies by brand and region).” (link)
- A reputable blogger reported in late December 2022 that the Hilton Fallsview in Canada is also issuing F&B credits in lieu of free breakfast, with Hilton corporate appearing to ratify this decision. (link) In November 2023, a FT member reported the same occurring at the Doubletree Calgary North (link).
*Select markets include the cities of Boston, Chicago, District of Columbia, New York City, San Francisco, Key Largo, Key West, the County of Los Angeles and the state of Hawaii.
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Official Hilton benefit statement/FAQ (updated December 2022):
Frequently Asked Questions
1. What hotels offer the Hilton Honors complimentary Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is available to Gold and Diamond members at all of Hilton’s luxury, full-service and lifestyle properties as well as all Hilton Garden Inn hotels in the United States, and Motto by Hilton globally, replacing the MyWay complimentary continental breakfast benefit.
The brands include Waldorf Astoria Hotels & Resorts, LXR Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, Tapestry Collection by Hilton, DoubleTree by Hilton, Motto by Hilton and Hilton Garden Inn.
2. Which members receive the Hilton Honors Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is provided to all Gold and Diamond members that select the F&B Credit as their MyWay benefit. The credit is provided to the Hilton Honors member and one additional guest registered to the same room for each night of their stay. The credit is per person (up to two people) in one guest room per stay.
Members can check their Hilton Honors status and make changes to their MyWay benefits by logging in to their account online at HiltonHonors.com or Hilton Honors mobile app.
3. What are the Hilton Honors Daily F&B Credit values for each Brand Category?
Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive a $10 F&B Credit per night when staying at Hilton Garden Inn, a $15 F&B Credit per night at full-service and lifestyle properties, and a $25 F&B Credit per night at luxury properties.
A $18 F&B Credit per night will be provided at full-service and lifestyle properties located in the cities of Boston, Chicago, District of Columbia, Key West, Key Largo, New York City, San Francisco, the County of Los Angeles and the state of Hawaii.
A $12 F&B Credit per night will be provided at Motto By Hilton Tulum and a 10€ F&B Credit per night will be provided at Motto by Hilton Rotterdam Blaak.
The full list of participating brands include Waldorf Astoria Hotels & Resorts , LXR Hotels & Resorts, Conrad Hotels & Resorts, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Canopy by Hilton, Motto by Hilton, and Hilton Garden Inn.
4. Does the Daily F&B Credit impact Hilton brands that offer all guests complimentary breakfast?
Guests staying at Hilton’s brands that offer complimentary breakfast to all guests will continue to receive this offering. The Hilton Honors complimentary Daily F&B Credit does not apply to the following brands: Embassy Suites by Hilton, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton.
5. How does the Hilton Honors Daily F&B Credit work?
Prior to arrival, members will be notified by email or notification through the Hilton Honors app of the complimentary Daily F&B Credit. Members can then log in to their Hilton Honors account online or through the Hilton Honors app to select their preferred MyWay benefit for their next stay – the Hilton Honors complimentary Daily F&B Credit or Hilton Honors Bonus Points.
Upon hotel check-in, the member’s status will be confirmed, and they will be informed by the front desk staff and/or the Hilton Honors app about the Daily F&B Credit including which on-property outlets are participating. Each day of their stay, the Hilton Honors member will charge their eligible F&B purchases to their room, and the credit will be automatically applied to their total bill for those F&B purchases charged to their room.
6. Will the Hilton Honors Daily F&B Credit accrue across days?
The Hilton Honors Daily F&B Credit is provided to the member (and up to one additional guest registered to the same room) for each night of their stay and does not accrue or rollover from one day to the next if unused.
The daily credit amount may be used in full on the day of check-in or check-out, or on various eligible items throughout these days until the maximum daily amount is reached.
7. How does the Hilton Honors Daily F&B Credit work for a 1-night stay? Would a member receive two credits (for check-in and check-out day) or one credit?
Hilton Honors Gold and Diamond members receive one complimentary Daily F&B Credit for the member and one for the additional guest registered to the same room each night of their stay, consistent with the previous complimentary Continental Breakfast benefit. For a one-night hotel stay, a Hilton Honors member would receive one complimentary Daily F&B Credit; the member may use the credit on the day of arrival or day of departure. The credit may be used in full/entirety on day of check-in or check-out, or on various eligible items each day until the maximum daily amount or total stay maximum is reached.
8. Which F&B outlets can the Hilton Honors Daily F&B Credit be utilized?
The Hilton Honors complimentary Daily F&B Credit can be utilized at all participating F&B outlets on-property, including the market/grab-and-go and in-room dining/room service, where applicable, plus participating third-party outlets. The Daily F&B Credit cannot be utilized for any non-F&B related spend, such as the room rate, spa or gift shops.
9. Can members use the Hilton Honors Daily F&B Credit on alcoholic beverages?
The Daily F&B Credit may be used to purchase alcoholic beverages, subject to state and local laws.
10. Do members receive the Hilton Honors Daily F&B Credit on day-rate reservations, such as WorkSpaces by Hilton?
Like the previous elite continental breakfast benefit, the Hilton Honors Daily F&B credit will not apply to day-rate reservations.
11. Will members receive the Hilton Honors Daily F&B Credit on rates/packages that include F&B, such as the Breakfast Included rate?
Yes, Diamond or Gold members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Hilton Honors Daily F&B credit on Points eligible rates including specific food & beverage rates or packages.
12. Do members who book with a group such as a meeting or conference receive the Daily F&B Credit?
The Hilton Honors Daily F&B Credit benefit is provided to Diamond and Gold members, based on their MyWay selection, on Points eligible rates and reward nights.
13. Can the Hilton Honors Daily F&B Credit apply to taxes and gratuity?
The Hilton Honors Daily F&B Credit can be applied to taxes and gratuity.
14. How do members add/register a guest to the reservation?
When booking the reservation through preferred Hilton channels, such as online at Hilton.com or the Hilton Honors app, members should ensure they indicate the total number of people staying in the room to receive up to two Hilton Honors complimentary Daily F&B Credit allowances.
15. Does the Hilton Honors member receive an additional Daily F&B Credit for double occupancy?
The complimentary Daily F&B Credit is intended to cover up to two guests, which includes the Hilton Honors member and one additional guest registered to the same room (on one room per stay), per night.
16. Can the Hilton Honors Daily F&B Credit be utilized across multiple outlets within a day?
The Hilton Honors complimentary Daily F&B Credit can be utilized across multiple outlets within one day. It will be automatically applied against all eligible F&B charges made within that timeframe, up to the total daily credit amount.
17. If members do not have F&B charges, can they apply the Hilton Honors Daily F&B Credit to the total folio?
The Hilton Honors Daily F&B Credit was created to provide guests with more dining-related flexibility, so the credit can only be applied to eligible F&B charges billed to the member’s room.
18. Some members may utilize the hotel restaurants or bar areas for meetings, dinners, etc. without staying at the hotel. Does the Hilton Honors member have to be staying at the hotel to receive the F&B credit?
Hilton Honors members, even if utilizing hotel facilities such as a restaurant or bar area, must be a registered guest of the hotel to receive the complimentary Daily F&B Credit.
19. Do members receive the Hilton Honors complimentary Daily F&B Credit on redemption/reward stays?
Yes, Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Daily F&B Credit on hotel reward stays, both reservations booked with all Points or Points & Money.
20. Do members receive the Hilton Honors Daily F&B Credit at all-inclusive properties?
Like the previous elite Continental Breakfast benefit, the Hilton Honors Daily F&B Credit is not offered at all-inclusive properties.
21. If a member selects Points over the Daily F&B Credit on a reservation with a registered guest, do they receive double Points?
The Hilton Honors Bonus Points selection via MyWay Benefits is a one-time bonus per stay, regardless of the number of guests.
22. Can a guest make a change to their MyWay benefit mid-stay to receive the Daily F&B Credit?
No, Hilton Honors members should make their MyWay benefit selections prior to check-in or during arrival in order to receive the complimentary Daily F&B Credit.
23. When does the credit expire each day?
The credit does not “expire” until the member checks out. However, the daily amount re-sets each day to the maximum daily credit value at midnight. Members can use up to the total daily maximum and are responsible for anything beyond that amount.
Since the member gets a new credit each day (for the number of nights of their stay), the only day they can use any leftover credit is the morning of check-out. (return to top)
24. How will the complimentary Daily F&B Credit appear on my hotel bill/folio?
The total eligible Daily F&B Credit amount used and billed to the room during a member’s stay will be automatically applied and appear as one line item per day on a member’s hotel bill/folio, deducted from the total stay cost at the end of their stay.
25. How will the Hilton Honors Daily F&B Credit be handled at hotels with Executive Lounges?
At hotels that have an Executive Lounge that offers complimentary breakfast, Diamond members and Gold members upgraded to Executive Lounge access will not receive the Daily F&B Credit. These hotels will provide the Daily F&B Credit to Gold members not upgraded to Executive Lounge access.
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Update: Daily Food & Beverage Credit 2022 onwards in the U.S. and Canada
Jun 1, 2022, 1:01 pm
#751
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,218
So, if the benefit expires each day at midnight if you have a 1 night stay and check in at 11:59 PM you get the benefit for 1 minute and as a 1 night stay no benefit the next day which you are checking out? Still clear as mud. Decided not to mess with this at all my upcoming stay in Vegas. Using my corporate rate (is a business trip) which includes breakfast.
Check in very early, room won't be ready but that's ok, want to use the 1st day credit that day for lunch or dinner.
Since Day 1 will expire at midnight, Day 2 we will want breakfast (morning directly following check in/1st night's stay). Next morning (basically day 3) we will be leaving really early so no breakfast needed.
Will this happen smoothly? Basically staying 2 nights and using 2 credits, what could be simpler? (ha!)
Why does going on vacation have to be more work than working?
Jun 1, 2022, 1:04 pm
#752
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,384
So, if the benefit expires each day at midnight if you have a 1 night stay and check in at 11:59 PM you get the benefit for 1 minute and as a 1 night stay no benefit the next day which you are checking out? Still clear as mud. Decided not to mess with this at all my upcoming stay in Vegas. Using my corporate rate (is a business trip) which includes breakfast.
Basically:
- You get X credits where X is the number of nights you are staying
- You can not use two credits per day, where day is defined as midnight to midnight
So if staying one night, you can use the credit either for dinner or breakfast
If staying two nights, you can use any combination of:
- Breakfast both mornings
- Dinner both evenings
- Dinner first evening, breakfast first morning or second (checkout) morning
- Dinner second evening, breakfast checkout morning (NOT first morning, since then you'd be using two credits the same day)
Does that help?
- You get X credits where X is the number of nights you are staying
- You can not use two credits per day, where day is defined as midnight to midnight
So if staying one night, you can use the credit either for dinner or breakfast
If staying two nights, you can use any combination of:
- Breakfast both mornings
- Dinner both evenings
- Dinner first evening, breakfast first morning or second (checkout) morning
- Dinner second evening, breakfast checkout morning (NOT first morning, since then you'd be using two credits the same day)
Does that help?
I'm going to have a possibly problematic 2 night stay. What will happen?
Check in very early, room won't be ready but that's ok, want to use the 1st day credit that day for lunch or dinner.
Since Day 1 will expire at midnight, Day 2 we will want breakfast (morning directly following check in/1st night's stay). Next morning (basically day 3) we will be leaving really early so no breakfast needed.
Will this happen smoothly? Basically staying 2 nights and using 2 credits, what could be simpler? (ha!)
Why does going on vacation have to be more work than working?
Check in very early, room won't be ready but that's ok, want to use the 1st day credit that day for lunch or dinner.
Since Day 1 will expire at midnight, Day 2 we will want breakfast (morning directly following check in/1st night's stay). Next morning (basically day 3) we will be leaving really early so no breakfast needed.
Will this happen smoothly? Basically staying 2 nights and using 2 credits, what could be simpler? (ha!)
Why does going on vacation have to be more work than working?
Basically:
- You get X credits where X is the number of nights you are staying
- You can not use two credits per day, where day is defined as midnight to midnight
So if staying one night, you can use the credit either for dinner or breakfast
If staying two nights, you can use any combination of:
- Breakfast both mornings
- Dinner both evenings
- Dinner first evening, breakfast first morning or second (checkout) morning
- Dinner second evening, breakfast checkout morning (NOT first morning, since then you'd be using two credits the same day)
Does that help?
- You get X credits where X is the number of nights you are staying
- You can not use two credits per day, where day is defined as midnight to midnight
So if staying one night, you can use the credit either for dinner or breakfast
If staying two nights, you can use any combination of:
- Breakfast both mornings
- Dinner both evenings
- Dinner first evening, breakfast first morning or second (checkout) morning
- Dinner second evening, breakfast checkout morning (NOT first morning, since then you'd be using two credits the same day)
Does that help?
Jun 1, 2022, 1:07 pm
#753
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,218
Jun 1, 2022, 1:09 pm
#754
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,384
I don't think "A guy on this forum called FlyerTalk said so" will have much sway with front agent staff, but give it a try! 
Just don't get too worked up over it if they refuse - I'd just pay, get receipts and then mail it in to corporate to get a refund after the fact instead of letting it stress me while away. But good luck!
Just don't get too worked up over it if they refuse - I'd just pay, get receipts and then mail it in to corporate to get a refund after the fact instead of letting it stress me while away. But good luck!
Jun 1, 2022, 1:12 pm
#755
Join Date: May 2022
Posts: 2,255
I don't think "A guy on this forum called FlyerTalk said so" will have much sway with front agent staff, but give it a try! Just don't get too worked up over it if they refuse - I'd just pay, get receipts and then mail it in to corporate to get a refund after the fact instead of letting it stress me while away. But good luck!
Just don't get too worked up over it if they refuse - I'd just pay, get receipts and then mail it in to corporate to get a refund after the fact instead of letting it stress me while away. But good luck!
Jun 1, 2022, 1:14 pm
#756
Join Date: Feb 2003
Posts: 8,135
TLDR: if you write a policy that is absolutely going to be misapplied by properties because it’s so poorly thought out, then your policy is not “supposed” to work. You’ve baked failure into it.
Jun 1, 2022, 1:17 pm
#757
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,384
This is a problem in itself. If you write a policy in a way that is metaphysically guaranteed to create confusion & inconsistent application, you’ve lost and so have your customers. Most people won’t know the risk of screwups that awaits them, but odds are good they’ll remember (and resent) once they’ve gotten burned. The prospect of having to litigate your benefit with corporate HQ is not enticing to any normal person, so the theoretical existence of that recourse runs aground on the shoals of human emotion and grudge-holding.
TLDR: if you write a policy that is absolutely going to be misapplied by properties because it’s so poorly thought out, then your policy is not “supposed” to work. You’ve baked failure into it.
TLDR: if you write a policy that is absolutely going to be misapplied by properties because it’s so poorly thought out, then your policy is not “supposed” to work. You’ve baked failure into it.
Jun 1, 2022, 3:16 pm
#759
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,218
I don't think "A guy on this forum called FlyerTalk said so" will have much sway with front agent staff, but give it a try! Just don't get too worked up over it if they refuse - I'd just pay, get receipts and then mail it in to corporate to get a refund after the fact instead of letting it stress me while away. But good luck!
Just don't get too worked up over it if they refuse - I'd just pay, get receipts and then mail it in to corporate to get a refund after the fact instead of letting it stress me while away. But good luck!
Jun 2, 2022, 8:44 am
#760
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,222
I don't either, but that's how the rules are written and intended, at least for now... I think we ALL wish it was just X per day, redeem at end of stay for all charges accumulated, but Hilton clearly doesn't want people to use it all on one big dinner, but wants people to have incidental charges higher than X/day, which is why the rules are written the way they are.
I posted way up-thread that, to me, the logical implementation is to allow up to 2x the maximum daily credit in any given 24-hour period. I don't think that's difficult to program, and it will allow the scenario I posted about. Namely, 2-night stay, very late arrival on day 1, breakfast on day 2, dinner on day 2, very early departure on day 3. You can bet I would raise holy he11 if I didn't get the full credit in that situation, which frankly, probably isn't that uncommon.
Jun 2, 2022, 9:20 am
#761
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,218
With due respect to William, I think the way he has described (or conveyed the description of) the implementation of the credit is confusing and probably incorrect, certainly not in keeping with the spirit of how this should work (e.g., you can use the credit for breakfast or dinner).
I posted way up-thread that, to me, the logical implementation is to allow up to 2x the maximum daily credit in any given 24-hour period. I don't think that's difficult to program, and it will allow the scenario I posted about. Namely, 2-night stay, very late arrival on day 1, breakfast on day 2, dinner on day 2, very early departure on day 3. You can bet I would raise holy he11 if I didn't get the full credit in that situation, which frankly, probably isn't that uncommon.
I posted way up-thread that, to me, the logical implementation is to allow up to 2x the maximum daily credit in any given 24-hour period. I don't think that's difficult to program, and it will allow the scenario I posted about. Namely, 2-night stay, very late arrival on day 1, breakfast on day 2, dinner on day 2, very early departure on day 3. You can bet I would raise holy he11 if I didn't get the full credit in that situation, which frankly, probably isn't that uncommon.
Jun 2, 2022, 12:55 pm
#762
Join Date: Aug 2017
Programs: Hilton Diamond, IHG Spire Ambassador, Global Entry
Posts: 2,825
I think at this point, you are making this identical post about once a week now.
Jun 2, 2022, 1:12 pm
#763
Join Date: Aug 1999
Location: Washington State
Posts: 1,777
Yeah - you're probably right. I guess I just want folks to blow off Hilton rather than gripe and put up with it. I think losing customers is the only thing Hilton will care about, and thus maybe listen to.
Jun 2, 2022, 4:09 pm
#764
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,907
As Williams explanation is fuzzy at best about resetting at midnight and not expiring and can use unused credit, up to the daily limit on morning of departure and the fact that hotels seem to make their own interpretations of this fuzzy mess, Hilton please just make it a set amount per night with no resetting, expiring whatever and guest can use that amount as they wish during the stay for food and beverage.
This is what Hilton Waikoloa Village and Grand Wailea did before this change was implemented and it worked great. And on top of it all they credited you any unused part of the benefit against your total bill. Basically the whole thing just became a credit against the bill whether you used it or not.
This is what Hilton Waikoloa Village and Grand Wailea did before this change was implemented and it worked great. And on top of it all they credited you any unused part of the benefit against your total bill. Basically the whole thing just became a credit against the bill whether you used it or not.
Jun 2, 2022, 4:58 pm
#765
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,218
As Williams explanation is fuzzy at best about resetting at midnight and not expiring and can use unused credit, up to the daily limit on morning of departure and the fact that hotels seem to make their own interpretations of this fuzzy mess, Hilton please just make it a set amount per night with no resetting, expiring whatever and guest can use that amount as they wish during the stay for food and beverage.
This is what Hilton Waikoloa Village and Grand Wailea did before this change was implemented and it worked great. And on top of it all they credited you any unused part of the benefit against your total bill. Basically the whole thing just became a credit against the bill whether you used it or not.
This is what Hilton Waikoloa Village and Grand Wailea did before this change was implemented and it worked great. And on top of it all they credited you any unused part of the benefit against your total bill. Basically the whole thing just became a credit against the bill whether you used it or not.