Hilton Honors Diamond Status not honored.
Jul 20, 2021, 1:40 pm
#1
Original Poster
Join Date: Jul 2021
Programs: Hilton
Posts: 8
Hilton Honors Diamond Status not honored.
I booked two nights DoubleTree by Hilton Boston - Bedford Glen, 1BR Suite.
Front desk staff member refused to honor free breakfast and $12-$15 food/drink credit even though their restaurant is open and serves breakfast. Their bar also serves light meals such as sandwiches. I was told I would receive 1,000 points instead….which is not my choice.
Anyone else experienced a Hilton property refusal to honor Hilton status?
Front desk staff member refused to honor free breakfast and $12-$15 food/drink credit even though their restaurant is open and serves breakfast. Their bar also serves light meals such as sandwiches. I was told I would receive 1,000 points instead….which is not my choice.
Anyone else experienced a Hilton property refusal to honor Hilton status?
Jul 20, 2021, 2:17 pm
#4
Original Member and FlyerTalk Evangelist
Join Date: May 1998
Location: Kansas City, MO, USA
Programs: DL PM/MM, AA ExPlat, Hyatt Glob, HH Dia, National ECE, Hertz PC
Posts: 16,579
Charge food/breakfast to your room and try and find a more intelligent front desk agent, try messaging the hotel through the app to fix the issue.
Jul 20, 2021, 2:20 pm
#5
Join Date: Mar 2009
Programs: Hilton credit card Diamond, Hyatt Globalist
Posts: 2,651
The hotel failed to provide your benefits correctly. Perhaps the hotel thought that your status is Gold, not Diamond.
Gold gets 1000 points or food credit, depending on what you choose on the web site as your My Way benefit..
Diamond gets both - 1000 points and the food credit.
Gold gets 1000 points or food credit, depending on what you choose on the web site as your My Way benefit..
Diamond gets both - 1000 points and the food credit.
Jul 20, 2021, 3:10 pm
#6
Original Poster
Join Date: Jul 2021
Programs: Hilton
Posts: 8
Thank you all for your help.
.
I explained to front desk agent about Diamond status but he blew me off…said they don’t offer free breakfast or meal credit for any status and that I could buy food and drinks in the bar or restaurant.
All My Way benefits are marked Breakfast /Food & beverage credit/Water/Upgrade Room.
The other four Hilton’s we’ve stayed this trip have honored Diamond status correctly.
I messaged hotel on app and FB messenger but no response. Message HHonors Customer Service and no response. I’ll call HHonors customer service.
Thank you again for all your quick responses and advice.
.
I explained to front desk agent about Diamond status but he blew me off…said they don’t offer free breakfast or meal credit for any status and that I could buy food and drinks in the bar or restaurant.
All My Way benefits are marked Breakfast /Food & beverage credit/Water/Upgrade Room.
The other four Hilton’s we’ve stayed this trip have honored Diamond status correctly.
I messaged hotel on app and FB messenger but no response. Message HHonors Customer Service and no response. I’ll call HHonors customer service.
Thank you again for all your quick responses and advice.
Jul 20, 2021, 3:15 pm
#7
Join Date: Jan 2020
Programs: Jetblue, Turkish, Hilton Gold, Spirit Gold
Posts: 418
Back in memorial day weekend some other hotels had the same response, my way points only. Calling the hotel ahead made it easy to decie where to stay and get benefits.
Last edited by ovacikar; Jul 20, 2021 at 3:23 pm
Jul 20, 2021, 3:50 pm
#8
Join Date: Jun 2015
Posts: 343
Thank you all for your help.
.
I explained to front desk agent about Diamond status but he blew me off…said they don’t offer free breakfast or meal credit for any status and that I could buy food and drinks in the bar or restaurant.
All My Way benefits are marked Breakfast /Food & beverage credit/Water/Upgrade Room.
The other four Hilton’s we’ve stayed this trip have honored Diamond status correctly.
I messaged hotel on app and FB messenger but no response. Message HHonors Customer Service and no response. I’ll call HHonors customer service.
Thank you again for all your quick responses and advice.
.
I explained to front desk agent about Diamond status but he blew me off…said they don’t offer free breakfast or meal credit for any status and that I could buy food and drinks in the bar or restaurant.
All My Way benefits are marked Breakfast /Food & beverage credit/Water/Upgrade Room.
The other four Hilton’s we’ve stayed this trip have honored Diamond status correctly.
I messaged hotel on app and FB messenger but no response. Message HHonors Customer Service and no response. I’ll call HHonors customer service.
Thank you again for all your quick responses and advice.
Jul 20, 2021, 4:17 pm
#9
Join Date: Feb 2016
Location: San Diego, CA
Programs: Southwest A-List; Alaska MVPG; Hilton Diamond; Avis PreferredPlus; Marriott Bonvoy Platinum Elite
Posts: 919
Assuming you booked through Hilton and have selected the appropriate MyWay benefit, that is simply unacceptable.
Please keep us posted. You shouldn’t have to stress about this while traveling. IMO, at this point the hotel needs to honor the advertised benefit, and HH customer care should give you an additional customer service gesture for your troubles.
You should call the diamond desk and email customer care.
Maybe Hilton Honors Ambassador can intervene on your behalf.
Please keep us posted. You shouldn’t have to stress about this while traveling. IMO, at this point the hotel needs to honor the advertised benefit, and HH customer care should give you an additional customer service gesture for your troubles.
You should call the diamond desk and email customer care.
Maybe Hilton Honors Ambassador can intervene on your behalf.
Jul 20, 2021, 4:44 pm
#11
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.929MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,857
Jul 20, 2021, 4:49 pm
#12
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,832
Jul 20, 2021, 4:56 pm
#14
Join Date: Apr 2019
Posts: 979
Jul 21, 2021, 12:00 am
#15
Join Date: Jul 2019
Location: FAI/ANC
Programs: AS MVPG (R.I.P 75K), DL, HH Gold
Posts: 187
I booked two nights DoubleTree by Hilton Boston - Bedford Glen, 1BR Suite.
Front desk staff member refused to honor free breakfast and $12-$15 food/drink credit even though their restaurant is open and serves breakfast. Their bar also serves light meals such as sandwiches. I was told I would receive 1,000 points instead….which is not my choice.
Anyone else experienced a Hilton property refusal to honor Hilton status?
Front desk staff member refused to honor free breakfast and $12-$15 food/drink credit even though their restaurant is open and serves breakfast. Their bar also serves light meals such as sandwiches. I was told I would receive 1,000 points instead….which is not my choice.
Anyone else experienced a Hilton property refusal to honor Hilton status?