Hilton Honors Diamond Status not honored.
Jul 29, 21, 7:42 am
#31
Join Date: Feb 2016
Location: San Diego, CA
Programs: Southwest A-List; Alaska MVPG; Hilton Diamond; Avis PreferredPlus; Marriott Bonvoy Platinum Elite
Posts: 832
Originally Posted by DC9
Didn’t I read where the HH Ambassador (William?) had left the building back a while? Maybe we have a new one?
Jul 29, 21, 8:24 am
#33
Original Member and FlyerTalk Evangelist
Join Date: May 1998
Location: Kansas City, MO, USA
Programs: DL PM/MM, AA PlatPro, Hyatt Glob, HH Dia, National ECE, Hertz PC
Posts: 16,397
Originally Posted by 1cairobeller
According to Hilton Customer Service, individual Hotels decide which MyWay benefits will be honored.
Did you communication with Hilton Customer Service by email or phone? If by phone I would try email, write up your experience, be specific about the issue that they have a restaurant on-site but refused to honor the food/beverage credit. (One thing not clear to me from your messages, did the restaurant allow for room charges, you mention cash/credit).
Jul 29, 21, 8:28 am
#34
Original Member and FlyerTalk Evangelist
Join Date: May 1998
Location: Kansas City, MO, USA
Programs: DL PM/MM, AA PlatPro, Hyatt Glob, HH Dia, National ECE, Hertz PC
Posts: 16,397
Originally Posted by JumboJetPilot
What annoys me is that my company uses "Hotel Connections, Inc." to book our hotel rooms. I'm in hotels about 330 nights per year. I don't receive any points or stay credits and this most definitely annoys me! I have to live my life out on the road and I get no benefits from the hotel chains for it.
Aug 1, 21, 8:47 pm
#35
Join Date: Nov 2009
Location: BOS
Programs: UA 1K/1MM, DL PM/1MM, Marriott LT Titanium, HHonors Diamond, Priority Club Platinum, Hyatt Disc
Posts: 511
Originally Posted by 1cairobeller
Yes…I was told I could pay at restaurant & bar with cash/credit card but I would not receive the food/drink credit upon checking-out.
Hilton's new U.S. Hotels Daily Food & Beverage Credit for Elite members thru 2021 - FlyerTalk Forums
Not sure if that's because of COVID or not. They said that they got feedback about people wanting more flexibility. I'm annoyed that free breakfast is gone. I can't get breakfast for the amount they are providing for credit.
Aug 6, 21, 3:57 pm
#36
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,765
Originally Posted by JumboJetPilot
What annoys me is that my company uses "Hotel Connections, Inc." to book our hotel rooms. I'm in hotels about 330 nights per year. I don't receive any points or stay credits and this most definitely annoys me! I have to live my life out on the road and I get no benefits from the hotel chains for it.
