Crockfords Las Vegas, LXR Hotels & Resorts {US-NV}
#181
Join Date: Jun 2000
Location: Groveland, FL, USA
Programs: Starriot Platinum, DL PM, HHonors Diamond, Hyatt Explorist
Posts: 1,037
In the Dawg House
I'm am currently in the process of checking into my room at Crockfords and was intending to have dinner at the Dawg House to make use of my Hilton Diamond credit. I was told that the credit can only be used there for breakfast. Can this possibly be correct?
#183
Join Date: May 2005
Posts: 4,845
No, it’s not correct. Yet another example of FD staff just making up rules on the fly. And this is supposed to be the HH premium property at this site. SMH.
#185
Join Date: Mar 2011
Location: Window Seat
Programs: National Executive, HHonors Gold, IHG Platinum, Hyatt Visitor
Posts: 2,495
Soon it will be, only breakfast at Dawg House- and only allowed to have a bread, coffee, yogurt, and banana. Also only between 8:30 AM and 9:30 AM.
Maybe Hilton needs to require the credit terms and conditions to be provided in writing at time of check in so there is no misunderstanding.
#187
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,212
That's all well and good for you, but a "flexible" benefit should not be restricted to ONE outlet, especially since this is a huge complex with probably close to a dozen different places to eat.
#188
Join Date: Jun 2000
Location: Groveland, FL, USA
Programs: Starriot Platinum, DL PM, HHonors Diamond, Hyatt Explorist
Posts: 1,037
No disagreement there. Even the previous options of "The Kitchen" and "SOBO" would have been preferable for us, so I don't think I'll be going back. Now to see if I get my AMEX Hilton Aspire resort credit for other hotel charges.
#190
Join Date: May 2005
Posts: 4,845
#191
Join Date: Jul 2022
Programs: Hilton Honors
Posts: 7
I have a 5 night stay on points at the Hilton within this resort in Aug. I'm expecting $15 credit per adult for each night. Does anyone know of the spend restrictions within the Hilton part of the resort please? We are travelling with 2 kids (12 & 14), so the 21+ option doesn't work for us.
#192
Join Date: Nov 2001
Location: GEG
Programs: Marriott Lifetime Platinum, Hilton Diamond, Lifetime SkyClub, AS MVP
Posts: 2,407
Las Vegas Hilton at Resorts World {US-NV}
#193
Join Date: Jan 2016
Posts: 19
When I was there a few days ago, there was a signposted outside of The Kitchen, that Hilton Gold and Diamond members could use their credits at Dawg House only. Didnt specific any of the 3 hotels, if I recall correctly. However, I filed a complaint to the diamond email and they offered me courtesy credits at restaurants suitable for kids.
can you please share which email address did you send to. Thank you