View Poll Results: Concerning the new Hilton "credit" benefit instead of free breakfast
The new credit system is fine as-is but the implementation bugs need to get worked out
9
5.08%
The new credit system is fine, but the monetary amounts need to be increased
13
7.34%
Go back to the previous free breakfast benefit
45
25.42%
Offer Gold/Diamond members their choice of either the credit or free breakfast
110
62.15%
Voters: 177. You may not vote on this poll
May 20, 2021, 12:49 pm
Last edit by: beltway
The most commonly posed question about the new food/beverage benefit, which is now extended through the end of 2022, is how it works for multi-night stays. Here's what we do & don't know:
Official Hilton benefit statement (updated for 2022) with FAQ at end:
Through 2022, we’ll be offering Gold and Diamond members a Daily Food & Beverage Credit at our luxury, full-service, lifestyle and Hilton Garden Inn hotel brands in the U.S. This credit is offered as part of the Hilton Honors MyWay benefits, in place of the prior complimentary continental breakfast.
Starting February 1, 2022, we are also increasing the credit amounts across our full-service and lifestyle brands from $12 to $15 per night, and $15 to $18 per night in select markets.
Traveling with a friend or loved one? You and up to one additional guest registered to the same room will each receive the daily credit. The credit applies to the one guest room in which the Elite member is staying and will be provided for each night of your stay.
You can use the credit towards eligible food and beverage purchases that are charged to your room—any time of day—at designated outlets throughout the property. Refreshing beverages? Check. Appetizer or desert with dinner? Check, check. Breakfast at the restaurant? Sure. Breakfast to go? No problem.
Gold members can choose to receive the Daily Food & Beverage Credit or Bonus Points as part of their Hilton Honors MyWay benefits. Diamond members will receive both the Daily Food & Beverage Credit and 1,000 Bonus Points at all brands listed above except for Hilton Garden Inn, where Diamond members can choose between the credit or 750 Bonus Points. Visit your MyWay profile through your Hilton Honors account online or through the Hilton Honors app to select your preferences before your next stay.
The credit will be applied automatically to your bill for any eligible purchases charged to your room prior to checkout.
Frequently Asked Questions
1. What hotels offer the Hilton Honors complimentary Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is available to Gold and Diamond members at all of Hilton’s luxury, full-service and lifestyle properties as well as all Hilton Garden Inn hotels in the United States, replacing the MyWay complimentary continental breakfast benefit.
The brands include Waldorf Astoria Hotels & Resorts, LXR Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, Tapestry Collection by Hilton, DoubleTree by Hilton, Motto by Hilton and Hilton Garden Inn.
2. When was the Hilton Honors Daily F&B Credit launched?
The Hilton Honors Daily F&B Credit became available to Gold and Diamond members at all of Hilton’s luxury, full-service and lifestyle properties as well as all Hilton Garden Inn hotels in the United States in July 2021.
3. Which members receive the Hilton Honors Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is provided to all Gold and Diamond members that select the F&B Credit as their MyWay benefit. The credit is provided to the Hilton Honors member and one additional guest registered to the same room for each night of their stay. The credit is per person (up to two people) in one guest room per stay.
Members can check their Hilton Honors status and make changes to their MyWay benefits by logging in to their account online at HiltonHonors.com or Hilton Honors mobile app.
4. What are the Hilton Honors Daily F&B Credit values for each Brand Category?
Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive a $10 F&B Credit per night when staying at Hilton Garden Inn, a $15 F&B Credit per night at full-service and lifestyle properties, and a $25 F&B Credit per night at luxury properties.
A $18 F&B Credit per night will be provided at full-service and lifestyle properties located in the cities of Boston, Chicago, District of Columbia, Key West, Key Largo, New York City, San Francisco, the County of Los Angeles and the state of Hawaii.
For reference, please find the full list of participating brands below.
Guests staying at Hilton’s brands that offer complimentary breakfast to all guests will continue to receive this offering. The Hilton Honors complimentary Daily F&B Credit does not apply to the following brands: Embassy Suites by Hilton, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton.
6. How does the Hilton Honors Daily F&B Credit work?
Prior to arrival, members will be notified by email or notification through the Hilton Honors app of the complimentary Daily F&B Credit. Members can then log in to their Hilton Honors account online or through the Hilton Honors app to select their preferred MyWay benefit for their next stay – the Hilton Honors complimentary Daily F&B Credit or Hilton Honors Bonus Points.
Upon hotel check-in, the member’s status will be confirmed, and they will be informed by the front desk staff and/or the Hilton Honors app about the Daily F&B Credit including which on-property outlets are participating. Each day of their stay, the Hilton Honors member will charge their eligible F&B purchases to their room, and the credit will be automatically applied to their total bill for those F&B purchases charged to their room.
7. Will the Hilton Honors Daily F&B Credit accrue across days?
The Hilton Honors Daily F&B Credit is provided to the member (and up to one additional guest registered to the same room) for each night of their stay and does not accrue or rollover from one day to the next if unused.
The daily credit amount may be used in full on the day of check-in or check-out, or on various eligible items throughout these days until the maximum daily amount is reached.
8. How does the Hilton Honors Daily F&B Credit work for a 1-night stay? Would a member receive two credits (for check-in and check-out day) or one credit?
Hilton Honors Gold and Diamond members receive one complimentary Daily F&B Credit for the member and one for the additional guest registered to the same room each night of their stay, consistent with the previous complimentary Continental Breakfast benefit. For a one-night hotel stay, a Hilton Honors member would receive one complimentary Daily F&B Credit; the member may use the credit on the day of arrival or day of departure. The credit may be used in full/entirety on day of check-in or check-out, or on various eligible items each day until the maximum daily amount or total stay maximum is reached.
9. Which F&B outlets can the Hilton Honors Daily F&B Credit be utilized?
The Hilton Honors complimentary Daily F&B Credit can be utilized at all participating F&B outlets on-property, including the market/grab-and-go and in-room dining/room service, where applicable, plus participating third-party outlets. The Daily F&B Credit cannot be utilized for any non-F&B related spend, such as the room rate, spa or gift shops.
10. Can members use the Hilton Honors Daily F&B Credit on alcoholic beverages?
The Daily F&B Credit may be used to purchase alcoholic beverages, subject to state and local laws.
11. Do members receive the Hilton Honors Daily F&B Credit on day-rate reservations, such as WorkSpaces by Hilton?
Like the previous elite continental breakfast benefit, the Hilton Honors Daily F&B credit will not apply to day-rate reservations.
12. Will members receive the Hilton Honors Daily F&B Credit on rates/packages that include F&B, such as the Breakfast Included rate?
Yes, Diamond or Gold members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Hilton Honors Daily F&B credit on Points eligible rates including specific food & beverage rates or packages.
13. Do members who book with a group such as a meeting or conference receive the Daily F&B Credit?
The Hilton Honors Daily F&B Credit benefit is provided to Diamond and Gold members, based on their MyWay selection, on Points eligible rates and reward nights.
14. Can the Hilton Honors Daily F&B Credit apply to taxes and gratuity?
The Hilton Honors Daily F&B Credit can be applied to taxes and gratuity.
15. How do members add/register a guest to the reservation?
When booking the reservation through preferred Hilton channels, such as online at Hilton.com or the Hilton Honors app, members should ensure they indicate the total number of people staying in the room to receive up to two Hilton Honors complimentary Daily F&B Credit allowances.
16. Does the Hilton Honors member receive an additional Daily F&B Credit for double occupancy?
The complimentary Daily F&B Credit is intended to cover up to two guests, which includes the Hilton Honors member and one additional guest registered to the same room (on one room per stay), per night.
17. Can the Hilton Honors Daily F&B Credit be utilized across multiple outlets within a day?
The Hilton Honors complimentary Daily F&B Credit can be utilized across multiple outlets within one day. It will be automatically applied against all eligible F&B charges made within that timeframe, up to the total daily credit amount.
18. If members do not have F&B charges, can they apply the Hilton Honors Daily F&B Credit to the total folio?
The Hilton Honors Daily F&B Credit was created to provide guests with more dining-related flexibility, so the credit can only be applied to eligible F&B charges billed to the member’s room.
19. Some members may utilize the hotel restaurants or bar areas for meetings, dinners, etc. without staying at the hotel. Does the Hilton Honors member have to be staying at the hotel to receive the F&B credit?
Hilton Honors members, even if utilizing hotel facilities such as a restaurant or bar area, must be a registered guest of the hotel to receive the complimentary Daily F&B Credit.
20. Do members receive the Hilton Honors complimentary Daily F&B Credit on redemption/reward stays?
Yes, Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Daily F&B Credit on hotel reward stays, both reservations booked with all Points or Points & Money.
21. Do members receive the Hilton Honors Daily F&B Credit at all-inclusive properties?
Like the previous elite Continental Breakfast benefit, the Hilton Honors Daily F&B Credit is not offered at all-inclusive properties.
22. If a member selects Points over the Daily F&B Credit on a reservation with a registered guest, do they receive double Points?
The Hilton Honors Bonus Points selection via MyWay Benefits is a one-time bonus per stay, regardless of the number of guests.
23. Can a guest make a change to their MyWay benefit mid-stay to receive the Daily F&B Credit?
No, Hilton Honors members should make their MyWay benefit selections prior to check-in or during arrival in order to receive the complimentary Daily F&B Credit.
24. When does the credit expire each day?
The credit does not “expire” until the member checks out, however, the daily amount re-sets each day to the maximum daily credit value. Members can use up to the total daily maximum and are responsible for anything beyond that amount.
Since the member gets a new credit each day (for the number of nights of their stay), the only day they can use any leftover credit is the morning of check-out.
25. How will the F&B Credit work between January 1-February 1, 2022?
Stays that take place between January 1-February 1, 2022 will receive the complimentary Daily F&B Credit amounts announced in 2021. The increased credit amounts for Hilton’s lifestyle and full-service brands will go into effect on February 1, 2022 and beyond.
26. How will the complimentary Daily F&B Credit appear on my hotel bill/folio?
The total eligible Daily F&B Credit amount used and billed to the room during a member’s stay will be automatically applied and appear as one line item per day on a member’s hotel bill/folio, deducted from the total stay cost at the end of their stay.
27. How will the Hilton Honors Daily F&B Credit be handled at hotels with Executive Lounges?
At hotels that have an Executive Lounge that offers complimentary breakfast, Diamond members and Gold members upgraded to Executive Lounge access will not receive the Daily F&B Credit. These hotels will provide the Daily F&B Credit to Gold members not upgraded to Executive Lounge access.
28. Is the Daily F&B Credit now a permanent benefit?
In addition to increasing credit amounts across the lifestyle and full-service brands, Hilton Honors is extending the complimentary Daily Food & Beverage Credit into 2022 and will continue to evaluate this benefit to make the best decisions for our members going forward.
- The credit does not accumulate over the duration of your stay. For instance, if you stay for 2 nights at a $15/night property, you cannot use the benefit toward a single $30 purchase at one time.
- Thus, the credit for a given day may only be used on that day. It expires afterward.
- Unfortunately, Hilton has offered no clear explanation of what qualifies as a "day." (FAQ 24 purports to give an answer, but makes no sense.)
- Some properties reportedly apply a "calendar day" rule. For a stay arriving Monday and departing Wednesday (two nights, ergo two credits), this means the credit is available only on Monday (first credit) and Tuesday (second credit), with no option for breakfast use on Wednesday.
- Other properties don't use midnight as the cutoff, but instead allow use of a day's credit until the bar/restaurant closes, even if that occurs early the next calendar day (say, 1am). This interpretation also precludes use for breakfast on the day of departure.
- Neither of these approaches makes logical sense, given that on a one-night stay the credit may be used either on day of arrival or day of departure, per FAQ 8.
- A few properties reportedly use the standard checkin or checkout time as the dividing line: guest arriving Monday has until noon or 3pm Tuesday to use the first day's credit (or whatever the checkin/checkout times for that property are).
Official Hilton benefit statement (updated for 2022) with FAQ at end:
Through 2022, we’ll be offering Gold and Diamond members a Daily Food & Beverage Credit at our luxury, full-service, lifestyle and Hilton Garden Inn hotel brands in the U.S. This credit is offered as part of the Hilton Honors MyWay benefits, in place of the prior complimentary continental breakfast.
Starting February 1, 2022, we are also increasing the credit amounts across our full-service and lifestyle brands from $12 to $15 per night, and $15 to $18 per night in select markets.
Traveling with a friend or loved one? You and up to one additional guest registered to the same room will each receive the daily credit. The credit applies to the one guest room in which the Elite member is staying and will be provided for each night of your stay.
You can use the credit towards eligible food and beverage purchases that are charged to your room—any time of day—at designated outlets throughout the property. Refreshing beverages? Check. Appetizer or desert with dinner? Check, check. Breakfast at the restaurant? Sure. Breakfast to go? No problem.
Gold members can choose to receive the Daily Food & Beverage Credit or Bonus Points as part of their Hilton Honors MyWay benefits. Diamond members will receive both the Daily Food & Beverage Credit and 1,000 Bonus Points at all brands listed above except for Hilton Garden Inn, where Diamond members can choose between the credit or 750 Bonus Points. Visit your MyWay profile through your Hilton Honors account online or through the Hilton Honors app to select your preferences before your next stay.
The credit will be applied automatically to your bill for any eligible purchases charged to your room prior to checkout.
Frequently Asked Questions
1. What hotels offer the Hilton Honors complimentary Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is available to Gold and Diamond members at all of Hilton’s luxury, full-service and lifestyle properties as well as all Hilton Garden Inn hotels in the United States, replacing the MyWay complimentary continental breakfast benefit.
The brands include Waldorf Astoria Hotels & Resorts, LXR Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, Tapestry Collection by Hilton, DoubleTree by Hilton, Motto by Hilton and Hilton Garden Inn.
2. When was the Hilton Honors Daily F&B Credit launched?
The Hilton Honors Daily F&B Credit became available to Gold and Diamond members at all of Hilton’s luxury, full-service and lifestyle properties as well as all Hilton Garden Inn hotels in the United States in July 2021.
3. Which members receive the Hilton Honors Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is provided to all Gold and Diamond members that select the F&B Credit as their MyWay benefit. The credit is provided to the Hilton Honors member and one additional guest registered to the same room for each night of their stay. The credit is per person (up to two people) in one guest room per stay.
Members can check their Hilton Honors status and make changes to their MyWay benefits by logging in to their account online at HiltonHonors.com or Hilton Honors mobile app.
4. What are the Hilton Honors Daily F&B Credit values for each Brand Category?
Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive a $10 F&B Credit per night when staying at Hilton Garden Inn, a $15 F&B Credit per night at full-service and lifestyle properties, and a $25 F&B Credit per night at luxury properties.
A $18 F&B Credit per night will be provided at full-service and lifestyle properties located in the cities of Boston, Chicago, District of Columbia, Key West, Key Largo, New York City, San Francisco, the County of Los Angeles and the state of Hawaii.
For reference, please find the full list of participating brands below.
- Waldorf Astoria Hotels & Resorts
- LXR Hotels & Resorts
- Conrad Hotels & Resorts
- Signia by Hilton
- Hilton Hotels & Resorts
- Curio Collection by Hilton
- DoubleTree by Hilton
- Tapestry Collection by Hilton
- Canopy by Hilton
- Motto by Hilton
- Hilton Garden Inn
Guests staying at Hilton’s brands that offer complimentary breakfast to all guests will continue to receive this offering. The Hilton Honors complimentary Daily F&B Credit does not apply to the following brands: Embassy Suites by Hilton, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton.
6. How does the Hilton Honors Daily F&B Credit work?
Prior to arrival, members will be notified by email or notification through the Hilton Honors app of the complimentary Daily F&B Credit. Members can then log in to their Hilton Honors account online or through the Hilton Honors app to select their preferred MyWay benefit for their next stay – the Hilton Honors complimentary Daily F&B Credit or Hilton Honors Bonus Points.
Upon hotel check-in, the member’s status will be confirmed, and they will be informed by the front desk staff and/or the Hilton Honors app about the Daily F&B Credit including which on-property outlets are participating. Each day of their stay, the Hilton Honors member will charge their eligible F&B purchases to their room, and the credit will be automatically applied to their total bill for those F&B purchases charged to their room.
7. Will the Hilton Honors Daily F&B Credit accrue across days?
The Hilton Honors Daily F&B Credit is provided to the member (and up to one additional guest registered to the same room) for each night of their stay and does not accrue or rollover from one day to the next if unused.
The daily credit amount may be used in full on the day of check-in or check-out, or on various eligible items throughout these days until the maximum daily amount is reached.
8. How does the Hilton Honors Daily F&B Credit work for a 1-night stay? Would a member receive two credits (for check-in and check-out day) or one credit?
Hilton Honors Gold and Diamond members receive one complimentary Daily F&B Credit for the member and one for the additional guest registered to the same room each night of their stay, consistent with the previous complimentary Continental Breakfast benefit. For a one-night hotel stay, a Hilton Honors member would receive one complimentary Daily F&B Credit; the member may use the credit on the day of arrival or day of departure. The credit may be used in full/entirety on day of check-in or check-out, or on various eligible items each day until the maximum daily amount or total stay maximum is reached.
9. Which F&B outlets can the Hilton Honors Daily F&B Credit be utilized?
The Hilton Honors complimentary Daily F&B Credit can be utilized at all participating F&B outlets on-property, including the market/grab-and-go and in-room dining/room service, where applicable, plus participating third-party outlets. The Daily F&B Credit cannot be utilized for any non-F&B related spend, such as the room rate, spa or gift shops.
10. Can members use the Hilton Honors Daily F&B Credit on alcoholic beverages?
The Daily F&B Credit may be used to purchase alcoholic beverages, subject to state and local laws.
11. Do members receive the Hilton Honors Daily F&B Credit on day-rate reservations, such as WorkSpaces by Hilton?
Like the previous elite continental breakfast benefit, the Hilton Honors Daily F&B credit will not apply to day-rate reservations.
12. Will members receive the Hilton Honors Daily F&B Credit on rates/packages that include F&B, such as the Breakfast Included rate?
Yes, Diamond or Gold members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Hilton Honors Daily F&B credit on Points eligible rates including specific food & beverage rates or packages.
13. Do members who book with a group such as a meeting or conference receive the Daily F&B Credit?
The Hilton Honors Daily F&B Credit benefit is provided to Diamond and Gold members, based on their MyWay selection, on Points eligible rates and reward nights.
14. Can the Hilton Honors Daily F&B Credit apply to taxes and gratuity?
The Hilton Honors Daily F&B Credit can be applied to taxes and gratuity.
15. How do members add/register a guest to the reservation?
When booking the reservation through preferred Hilton channels, such as online at Hilton.com or the Hilton Honors app, members should ensure they indicate the total number of people staying in the room to receive up to two Hilton Honors complimentary Daily F&B Credit allowances.
16. Does the Hilton Honors member receive an additional Daily F&B Credit for double occupancy?
The complimentary Daily F&B Credit is intended to cover up to two guests, which includes the Hilton Honors member and one additional guest registered to the same room (on one room per stay), per night.
17. Can the Hilton Honors Daily F&B Credit be utilized across multiple outlets within a day?
The Hilton Honors complimentary Daily F&B Credit can be utilized across multiple outlets within one day. It will be automatically applied against all eligible F&B charges made within that timeframe, up to the total daily credit amount.
18. If members do not have F&B charges, can they apply the Hilton Honors Daily F&B Credit to the total folio?
The Hilton Honors Daily F&B Credit was created to provide guests with more dining-related flexibility, so the credit can only be applied to eligible F&B charges billed to the member’s room.
19. Some members may utilize the hotel restaurants or bar areas for meetings, dinners, etc. without staying at the hotel. Does the Hilton Honors member have to be staying at the hotel to receive the F&B credit?
Hilton Honors members, even if utilizing hotel facilities such as a restaurant or bar area, must be a registered guest of the hotel to receive the complimentary Daily F&B Credit.
20. Do members receive the Hilton Honors complimentary Daily F&B Credit on redemption/reward stays?
Yes, Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Daily F&B Credit on hotel reward stays, both reservations booked with all Points or Points & Money.
21. Do members receive the Hilton Honors Daily F&B Credit at all-inclusive properties?
Like the previous elite Continental Breakfast benefit, the Hilton Honors Daily F&B Credit is not offered at all-inclusive properties.
22. If a member selects Points over the Daily F&B Credit on a reservation with a registered guest, do they receive double Points?
The Hilton Honors Bonus Points selection via MyWay Benefits is a one-time bonus per stay, regardless of the number of guests.
23. Can a guest make a change to their MyWay benefit mid-stay to receive the Daily F&B Credit?
No, Hilton Honors members should make their MyWay benefit selections prior to check-in or during arrival in order to receive the complimentary Daily F&B Credit.
24. When does the credit expire each day?
The credit does not “expire” until the member checks out, however, the daily amount re-sets each day to the maximum daily credit value. Members can use up to the total daily maximum and are responsible for anything beyond that amount.
Since the member gets a new credit each day (for the number of nights of their stay), the only day they can use any leftover credit is the morning of check-out.
25. How will the F&B Credit work between January 1-February 1, 2022?
Stays that take place between January 1-February 1, 2022 will receive the complimentary Daily F&B Credit amounts announced in 2021. The increased credit amounts for Hilton’s lifestyle and full-service brands will go into effect on February 1, 2022 and beyond.
26. How will the complimentary Daily F&B Credit appear on my hotel bill/folio?
The total eligible Daily F&B Credit amount used and billed to the room during a member’s stay will be automatically applied and appear as one line item per day on a member’s hotel bill/folio, deducted from the total stay cost at the end of their stay.
27. How will the Hilton Honors Daily F&B Credit be handled at hotels with Executive Lounges?
At hotels that have an Executive Lounge that offers complimentary breakfast, Diamond members and Gold members upgraded to Executive Lounge access will not receive the Daily F&B Credit. These hotels will provide the Daily F&B Credit to Gold members not upgraded to Executive Lounge access.
28. Is the Daily F&B Credit now a permanent benefit?
In addition to increasing credit amounts across the lifestyle and full-service brands, Hilton Honors is extending the complimentary Daily Food & Beverage Credit into 2022 and will continue to evaluate this benefit to make the best decisions for our members going forward.
Hilton's new U.S. Hotels Daily Food & Beverage Credit for Elite members thru 2021
Aug 14, 2021, 7:54 am
#946
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,783
I just realized I never got a response to the complaint I submitted regarding the Capital Hilton which I posted up thread. Will escalate via the email addresses Mikey posted up thread. If they want to do this credit, it really should be an either or like the My Way prefs are. Do you want an actual breakfast or the credit? Win win.
Aug 15, 2021, 12:49 am
#947
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Diamond
Posts: 4,986
Sent a message to Hilton on Twitter asking how the credit works with multiple night stays and they didn't know! They tried to call the hotel but they wouldn't answer...
Kinda sums up everything wrong.
Kinda sums up everything wrong.
Aug 15, 2021, 9:15 pm
#948
Join Date: Apr 2013
Location: JAX/St Augustine, FL
Programs: Delta Plat, Southwest RR, HHonors Diamond, Hertz PC, National EE
Posts: 529
just returned from a one night stay at the Hilton Lake Buena Vista (across the street from Disney Springs). Didn’t have an issue redeeming the daily f&b credit in their quick serve “marketplace.” Picked up two donuts, two breakfast sandwiches and a thing of fruit for $29. Plus the $30 resort fee (which was waived for some reason) two bottles of water and regular coffee. All in for $5. However, the $12 x 2 credit wouldn’t go far in their full service breakfast restaurant.
Hilton Lake Buena Vista
Hilton Lake Buena Vista
Aug 16, 2021, 7:21 am
#949
Join Date: Sep 2003
Location: W29
Programs: It's Complicated...
Posts: 6,809
The reports in this thread are doing nothing to make me want to book future stays at Hilton.....
Aug 16, 2021, 9:13 am
#950
Join Date: Sep 2009
Location: Midwest USA
Programs: AA EXP, HH Diamond, Hyatt Globalist
Posts: 591
Breakfast is very important for me and my family, therefore I will stick with Hyatt Globalist, even though I am way over 100 nights and will get nothing more besides points for stays with Hyatt.
Aug 16, 2021, 9:46 am
#951
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,735
just returned from a one night stay at the Hilton Lake Buena Vista (across the street from Disney Springs). Didn’t have an issue redeeming the daily f&b credit in their quick serve “marketplace.” Picked up two donuts, two breakfast sandwiches and a thing of fruit for $29. Plus the $30 resort fee (which was waived for some reason) two bottles of water and regular coffee. All in for $5. However, the $12 x 2 credit wouldn’t go far in their full service breakfast restaurant.
This is where we could be empowered to make proper decisions, if only we had the information that you have so kindly provided. Since that hotel is essentially a $300 a night hotel currently going for $200 a night due to reduced tourism, by the looks of it. So in context, if I'm saving $100 on the room rate - or mentally adding $6 / $13 (plus tip) to the current rate - then I can see an argument for booking this place. compared to going some non Hilton location where the breakfast has to be factored into the maths. However this is information that I can glean from here, not Hilton's hopeless website.
Aug 16, 2021, 10:02 am
#952
Join Date: Jan 2002
Location: Salt Lake City, Utah, USA
Posts: 9,989
Indeed, with continental buffet costing $18 and then there's the complications relating to tipping. But still it gives at least a $6 shortfall, and this is the sort of place where pre-pandemic I would have expected them to offer the hot buffet at a $5 or $7 supplement to Diamonds.
This is where we could be empowered to make proper decisions, if only we had the information that you have so kindly provided. Since that hotel is essentially a $300 a night hotel currently going for $200 a night due to reduced tourism, by the looks of it. So in context, if I'm saving $100 on the room rate - or mentally adding $6 / $13 (plus tip) to the current rate - then I can see an argument for booking this place. compared to going some non Hilton location where the breakfast has to be factored into the maths. However this is information that I can glean from here, not Hilton's hopeless website.
This is where we could be empowered to make proper decisions, if only we had the information that you have so kindly provided. Since that hotel is essentially a $300 a night hotel currently going for $200 a night due to reduced tourism, by the looks of it. So in context, if I'm saving $100 on the room rate - or mentally adding $6 / $13 (plus tip) to the current rate - then I can see an argument for booking this place. compared to going some non Hilton location where the breakfast has to be factored into the maths. However this is information that I can glean from here, not Hilton's hopeless website.
I've never seen a hotel post the exact channel lineup for its in-room television on its website. Just saying your internet is "high speed" is meaningless. Nobody posts floor plans on their website. Or says what kind of shower-head they have. Or whether that shower-head is fixed or euro-style adjustable. Exactly what are the toiletries and who makes them?
Don't be coy with details of the exercise facilities. Exactly what weight machines do you have? Exactly what cardio equipment? What are the dimensions of the pool and how deep is it?
Aug 16, 2021, 10:19 am
#953
Join Date: Sep 2015
Location: flyover country
Posts: 2,434
You and me both. It's a web site, for crying out loud! Put information on it! Perhaps I'm the unusual one, but I don't go to hotel web sites to be entertained or to look at pretty colors; I go for information. Any hotel that doesn't provide it, even if "no one else does that", is saying that knowledgeable customers are not worth the effort--or that knowledgeable customers are a detriment to its operation.
Aug 16, 2021, 4:21 pm
#954
Join Date: Feb 2000
Location: Lake Oswego, OR
Programs: UA 1K 2MM, Marriott Lifetime Platinum, Hilton Diamond
Posts: 3,202
Over the last month, I had some stays at a couple of Doubletrees in the PDX suburbs due to three recent heat waves. Hotel prices, which are often quite high in the summer, are as high as they’ve ever been.
The Doubletree Beaverton offered to-go bags for $7 containing a muffin, a small yogurt, a breakfast sandwich, a miniature orange and a cup (not a bottle) of juice. I asked for three bags and then requested a soda a little later and the clerk said, "there is no rollover."
I had no clue what she was talking about, grabbed my soda and left. During a second stay, they were out of the muffin, the fruit and the yogurt but still charged $7. In all cases, there were no itemized charges on the bill.
I attempted to have a third stay but their internet was down and I was able to get the Diamond desk to move me to the Doubletree Tigard, who was willing to honor my rate. They charge $9 for a breakfast baggie consisting of a breakfast sandwich, a small yogurt and a bottle of juice. At checkout, they tried to charge for one of the bags, even though the room was booked for two. All charges appeared on the bill so it was easy to see what was added and then credited back.
I also booked a few reward stays at a new Element (Marriott, former SPG) hotel that had opened nearby in Beaverton. At this brand, free breakfast is available to all guests. They had two cooks making hot breakfasts to order, which included eggs, French toast and crepes. Boxes were available for guests like me who wished to take breakfast back to the room. Guests could also help themselves to packaged or wrapped muffins, pastries, fruit, cereal, oatmeal and yogurt. On weekday evenings, they also provide free beer and wine, along with bread, olives and cheese.
There is no Oregon law that restricts food services in restaurants and hotels. These Hilton properties have very high rates, are frequently sold out but still offer these ludicrous breakfasts. If not for a reasonable rate that I found, I can't imagine booking a Hilton property under these circumstances.
The Doubletree Beaverton offered to-go bags for $7 containing a muffin, a small yogurt, a breakfast sandwich, a miniature orange and a cup (not a bottle) of juice. I asked for three bags and then requested a soda a little later and the clerk said, "there is no rollover."
I had no clue what she was talking about, grabbed my soda and left. During a second stay, they were out of the muffin, the fruit and the yogurt but still charged $7. In all cases, there were no itemized charges on the bill.I attempted to have a third stay but their internet was down and I was able to get the Diamond desk to move me to the Doubletree Tigard, who was willing to honor my rate. They charge $9 for a breakfast baggie consisting of a breakfast sandwich, a small yogurt and a bottle of juice. At checkout, they tried to charge for one of the bags, even though the room was booked for two. All charges appeared on the bill so it was easy to see what was added and then credited back.
I also booked a few reward stays at a new Element (Marriott, former SPG) hotel that had opened nearby in Beaverton. At this brand, free breakfast is available to all guests. They had two cooks making hot breakfasts to order, which included eggs, French toast and crepes. Boxes were available for guests like me who wished to take breakfast back to the room. Guests could also help themselves to packaged or wrapped muffins, pastries, fruit, cereal, oatmeal and yogurt. On weekday evenings, they also provide free beer and wine, along with bread, olives and cheese.
There is no Oregon law that restricts food services in restaurants and hotels. These Hilton properties have very high rates, are frequently sold out but still offer these ludicrous breakfasts. If not for a reasonable rate that I found, I can't imagine booking a Hilton property under these circumstances.
Aug 16, 2021, 4:26 pm
#955
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,218
Over the last month, I had some stays at a couple of Doubletrees in the PDX suburbs due to three recent heat waves. Hotel prices, which are often quite high in the summer, are as high as they’ve ever been.
The Doubletree Beaverton offered to-go bags for $7 containing a muffin, a small yogurt, a breakfast sandwich, a miniature orange and a cup (not a bottle) of juice. I asked for three bags and then requested a soda a little later and the clerk said, "there is no rollover." I had no clue what she was talking about, grabbed my soda and left. During a second stay, they were out of the muffin, the fruit and the yogurt but still charged $7. In all cases, there were no itemized charges on the bill.
I attempted to have a third stay but their internet was down and I was able to get the Diamond desk to move me to the Doubletree Tigard, who was willing to honor my rate. They charge $9 for a breakfast baggie consisting of a breakfast sandwich, a small yogurt and a bottle of juice. At checkout, they tried to charge for one of the bags, even though the room was booked for two. All charges appeared on the bill so it was easy to see what was added and then credited back.
I also booked a few reward stays at a new Element (Marriott, former SPG) hotel that had opened nearby in Beaverton. At this brand, free breakfast is available to all guests. They had two cooks making hot breakfasts to order, which included eggs, French toast and crepes. Boxes were available for guests like me who wished to take breakfast back to the room. Guests could also help themselves to packaged or wrapped muffins, pastries, fruit, cereal, oatmeal and yogurt. On weekday evenings, they also provide free beer and wine, along with bread, olives and cheese.
There is no Oregon law that restricts food services in restaurants and hotels. These Hilton properties have very high rates, are frequently sold out but still offer these ludicrous breakfasts. If not for a reasonable rate that I found, I can't imagine booking a Hilton property under these circumstances.
The Doubletree Beaverton offered to-go bags for $7 containing a muffin, a small yogurt, a breakfast sandwich, a miniature orange and a cup (not a bottle) of juice. I asked for three bags and then requested a soda a little later and the clerk said, "there is no rollover."
I had no clue what she was talking about, grabbed my soda and left. During a second stay, they were out of the muffin, the fruit and the yogurt but still charged $7. In all cases, there were no itemized charges on the bill.I attempted to have a third stay but their internet was down and I was able to get the Diamond desk to move me to the Doubletree Tigard, who was willing to honor my rate. They charge $9 for a breakfast baggie consisting of a breakfast sandwich, a small yogurt and a bottle of juice. At checkout, they tried to charge for one of the bags, even though the room was booked for two. All charges appeared on the bill so it was easy to see what was added and then credited back.
I also booked a few reward stays at a new Element (Marriott, former SPG) hotel that had opened nearby in Beaverton. At this brand, free breakfast is available to all guests. They had two cooks making hot breakfasts to order, which included eggs, French toast and crepes. Boxes were available for guests like me who wished to take breakfast back to the room. Guests could also help themselves to packaged or wrapped muffins, pastries, fruit, cereal, oatmeal and yogurt. On weekday evenings, they also provide free beer and wine, along with bread, olives and cheese.
There is no Oregon law that restricts food services in restaurants and hotels. These Hilton properties have very high rates, are frequently sold out but still offer these ludicrous breakfasts. If not for a reasonable rate that I found, I can't imagine booking a Hilton property under these circumstances.
Aug 17, 2021, 8:21 am
#956
Join Date: Mar 2019
Location: Mexico City
Programs: Hyatt Explorist, Hilton Gold, Marriot Gold, IHG Silver, Choice Platinum, Wyndham Gold
Posts: 3,842
I'm experiencing a night and day situation between my last 2 week stay at a HGI compared to my current month stay at Hyatt place. No checks no credits no vouchers or tickets on how much breakfast food you're taking. And I'm happy to see masks worn around the food areas. And free water daily. I'm hoping Hilton scraps the credit policy ASAP, because I really like HGIs, it has everything I need for an extended stay.
Aug 17, 2021, 8:55 am
#957
Join Date: Feb 2016
Location: San Diego, CA
Programs: Southwest A-List; Alaska MVPG; Hilton Diamond; Avis PreferredPlus; Marriott Bonvoy Platinum Elite
Posts: 914
That DT Tigard often has some good rates, but the layout of the building and parking lot is so bizarre. I don’t know that I’ll particularly miss staying there.
Aug 17, 2021, 9:27 am
#958
Join Date: Feb 2013
Programs: Hilton Diamond
Posts: 4,243
My experience from the Hilton Rosemont this past weekend was the $15 credit was enough for a Venti Mocha and either a Venti drip coffee or piece of pumpkin cake or similar plus tip. I think if you got a regular Venti drip you could also get one of the hot sandwiches. I did not check to see how far that got in restaurant because I knew from eating there previously when breakfast was included it was going to be well above $15 for an eggs n bacon sort of breakfast which is the only reason I would go to a restaurant for breakfast vs Starbucks.
The Doubletree Richmond Airport is still doing a very streamlined complimentary continental - coffee, cereal, milk, juice, yogurt, Jimmy Dean sausage egg cheese biscuit to reheat - as their restaurant is still not open. They have been pointing those looking for hotel restaurant meal to the Hilton Garden next door has had its restaurant open at least since Memorial Day
The Doubletree Richmond Airport is still doing a very streamlined complimentary continental - coffee, cereal, milk, juice, yogurt, Jimmy Dean sausage egg cheese biscuit to reheat - as their restaurant is still not open. They have been pointing those looking for hotel restaurant meal to the Hilton Garden next door has had its restaurant open at least since Memorial Day
Aug 17, 2021, 10:17 am
#959
Join Date: Dec 2011
Location: CLT
Programs: AA Executive Platinum, Hilton Diamond, Lifetime Admirals Club member
Posts: 419
The Hilton-brand pendulum is swinging very much in financial favor of the operators / owners right now and away from the customers. I don't think they're trying to hide that, nor do they feel it's a threat to their customer base as there's been so much consolidation the last few years. .
Aug 17, 2021, 3:02 pm
#960
Join Date: Feb 2000
Location: Lake Oswego, OR
Programs: UA 1K 2MM, Marriott Lifetime Platinum, Hilton Diamond
Posts: 3,202
When I canceled my DT Tigard stay last month (in favor of the HI&S in Sherwood which has a free breakfast), I called the DT Tigard to let them know why I was canceling my reservation. The clerk, likely due to ignorance, responded by (incorrectly) saying, “Just so you know, the Hampton Inn is doing credits instead of breakfast too.” Granted, this was early on in the new program, but additional evidence of how poorly this was rolled out.
That DT Tigard often has some good rates, but the layout of the building and parking lot is so bizarre. I don’t know that I’ll particularly miss staying there.
That DT Tigard often has some good rates, but the layout of the building and parking lot is so bizarre. I don’t know that I’ll particularly miss staying there.
Regarding the DT Tigard, they have some very spacious junior suites that never show up on the map when checking in on line but are sometimes available if one asks about them. A former manager told me about the suites.