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Hilton's new U.S. Hotels Daily Food & Beverage Credit for Elite members thru 2021

View Poll Results: Concerning the new Hilton "credit" benefit instead of free breakfast
The new credit system is fine as-is but the implementation bugs need to get worked out
9
5.08%
The new credit system is fine, but the monetary amounts need to be increased
13
7.34%
Go back to the previous free breakfast benefit
45
25.42%
Offer Gold/Diamond members their choice of either the credit or free breakfast
110
62.15%
Voters: 177. You may not vote on this poll

Old May 20, 2021, 12:49 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: beltway
The most commonly posed question about the new food/beverage benefit, which is now extended through the end of 2022, is how it works for multi-night stays. Here's what we do & don't know:
  • The credit does not accumulate over the duration of your stay. For instance, if you stay for 2 nights at a $15/night property, you cannot use the benefit toward a single $30 purchase at one time.
  • Thus, the credit for a given day may only be used on that day. It expires afterward.
  • Unfortunately, Hilton has offered no clear explanation of what qualifies as a "day." (FAQ 24 purports to give an answer, but makes no sense.)
    • Some properties reportedly apply a "calendar day" rule. For a stay arriving Monday and departing Wednesday (two nights, ergo two credits), this means the credit is available only on Monday (first credit) and Tuesday (second credit), with no option for breakfast use on Wednesday.
    • Other properties don't use midnight as the cutoff, but instead allow use of a day's credit until the bar/restaurant closes, even if that occurs early the next calendar day (say, 1am). This interpretation also precludes use for breakfast on the day of departure.
      • Neither of these approaches makes logical sense, given that on a one-night stay the credit may be used either on day of arrival or day of departure, per FAQ 8.
    • A few properties reportedly use the standard checkin or checkout time as the dividing line: guest arriving Monday has until noon or 3pm Tuesday to use the first day's credit (or whatever the checkin/checkout times for that property are).


Official Hilton benefit statement (updated for 2022) with FAQ at end:

Through 2022, well be offering Gold and Diamond members a Daily Food & Beverage Credit at our luxury, full-service, lifestyle and Hilton Garden Inn hotel brands in the U.S. This credit is offered as part of the Hilton Honors MyWay benefits, in place of the prior complimentary continental breakfast.

Starting February 1, 2022, we are also increasing the credit amounts across our full-service and lifestyle brands from $12 to $15 per night, and $15 to $18 per night in select markets.

Traveling with a friend or loved one? You and up to one additional guest registered to the same room will each receive the daily credit. The credit applies to the one guest room in which the Elite member is staying and will be provided for each night of your stay.


You can use the credit towards eligible food and beverage purchases that are charged to your roomany time of dayat designated outlets throughout the property. Refreshing beverages? Check. Appetizer or desert with dinner? Check, check. Breakfast at the restaurant? Sure. Breakfast to go? No problem.

Gold members can choose to receive the Daily Food & Beverage Credit or Bonus Points as part of their Hilton Honors MyWay benefits. Diamond members will receive both the Daily Food & Beverage Credit and 1,000 Bonus Points at all brands listed above except for Hilton Garden Inn, where Diamond members can choose between the credit or 750 Bonus Points. Visit your MyWay profile through your Hilton Honors account online or through the Hilton Honors app to select your preferences before your next stay.

The credit will be applied automatically to your bill for any eligible purchases charged to your room prior to checkout.


Frequently Asked Questions

1. What hotels offer the Hilton Honors complimentary Daily F&B Credit?

The Hilton Honors complimentary Daily F&B Credit is available to Gold and Diamond members at all of Hiltons luxury, full-service and lifestyle properties as well as all Hilton Garden Inn hotels in the United States, replacing the MyWay complimentary continental breakfast benefit.

The brands include Waldorf Astoria Hotels & Resorts, LXR Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, Tapestry Collection by Hilton, DoubleTree by Hilton, Motto by Hilton and Hilton Garden Inn.

2. When was the Hilton Honors Daily F&B Credit launched?

The Hilton Honors Daily F&B Credit became available to Gold and Diamond members at all of Hiltons luxury, full-service and lifestyle properties as well as all Hilton Garden Inn hotels in the United States in July 2021.

3. Which members receive the Hilton Honors Daily F&B Credit?

The Hilton Honors complimentary Daily F&B Credit is provided to all Gold and Diamond members that select the F&B Credit as their MyWay benefit. The credit is provided to the Hilton Honors member and one additional guest registered to the same room for each night of their stay. The credit is per person (up to two people) in one guest room per stay.

Members can check their Hilton Honors status and make changes to their MyWay benefits by logging in to their account online at HiltonHonors.com or Hilton Honors mobile app.

4. What are the Hilton Honors Daily F&B Credit values for each Brand Category?

Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive a $10 F&B Credit per night when staying at Hilton Garden Inn, a $15 F&B Credit per night at full-service and lifestyle properties, and a $25 F&B Credit per night at luxury properties.

A $18 F&B Credit per night will be provided at full-service and lifestyle properties located in the cities of Boston, Chicago, District of Columbia, Key West, Key Largo, New York City, San Francisco, the County of Los Angeles and the state of Hawaii.

For reference, please find the full list of participating brands below.
  • Waldorf Astoria Hotels & Resorts
  • LXR Hotels & Resorts
  • Conrad Hotels & Resorts
  • Signia by Hilton
  • Hilton Hotels & Resorts
  • Curio Collection by Hilton
  • DoubleTree by Hilton
  • Tapestry Collection by Hilton
  • Canopy by Hilton
  • Motto by Hilton
  • Hilton Garden Inn
5. Does the Daily F&B Credit impact Hilton brands that offer all guests complimentary breakfast?

Guests staying at Hiltons brands that offer complimentary breakfast to all guests will continue to receive this offering. The Hilton Honors complimentary Daily F&B Credit does not apply to the following brands: Embassy Suites by Hilton, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton.

6. How does the Hilton Honors Daily F&B Credit work?

Prior to arrival, members will be notified by email or notification through the Hilton Honors app of the complimentary Daily F&B Credit. Members can then log in to their Hilton Honors account online or through the Hilton Honors app to select their preferred MyWay benefit for their next stay the Hilton Honors complimentary Daily F&B Credit or Hilton Honors Bonus Points.

Upon hotel check-in, the members status will be confirmed, and they will be informed by the front desk staff and/or the Hilton Honors app about the Daily F&B Credit including which on-property outlets are participating. Each day of their stay, the Hilton Honors member will charge their eligible F&B purchases to their room, and the credit will be automatically applied to their total bill for those F&B purchases charged to their room.

7. Will the Hilton Honors Daily F&B Credit accrue across days?

The Hilton Honors Daily F&B Credit is provided to the member (and up to one additional guest registered to the same room) for each night of their stay and does not accrue or rollover from one day to the next if unused.

The daily credit amount may be used in full on the day of check-in or check-out, or on various eligible items throughout these days until the maximum daily amount is reached.

8. How does the Hilton Honors Daily F&B Credit work for a 1-night stay? Would a member receive two credits (for check-in and check-out day) or one credit?

Hilton Honors Gold and Diamond members receive one complimentary Daily F&B Credit for the member and one for the additional guest registered to the same room each night of their stay, consistent with the previous complimentary Continental Breakfast benefit. For a one-night hotel stay, a Hilton Honors member would receive one complimentary Daily F&B Credit; the member may use the credit on the day of arrival or day of departure. The credit may be used in full/entirety on day of check-in or check-out, or on various eligible items each day until the maximum daily amount or total stay maximum is reached.

9. Which F&B outlets can the Hilton Honors Daily F&B Credit be utilized?

The Hilton Honors complimentary Daily F&B Credit can be utilized at all participating F&B outlets on-property, including the market/grab-and-go and in-room dining/room service, where applicable, plus participating third-party outlets. The Daily F&B Credit cannot be utilized for any non-F&B related spend, such as the room rate, spa or gift shops.

10. Can members use the Hilton Honors Daily F&B Credit on alcoholic beverages?

The Daily F&B Credit may be used to purchase alcoholic beverages, subject to state and local laws.

11. Do members receive the Hilton Honors Daily F&B Credit on day-rate reservations, such as WorkSpaces by Hilton?

Like the previous elite continental breakfast benefit, the Hilton Honors Daily F&B credit will not apply to day-rate reservations.

12. Will members receive the Hilton Honors Daily F&B Credit on rates/packages that include F&B, such as the Breakfast Included rate?

Yes, Diamond or Gold members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Hilton Honors Daily F&B credit on Points eligible rates including specific food & beverage rates or packages.

13. Do members who book with a group such as a meeting or conference receive the Daily F&B Credit?

The Hilton Honors Daily F&B Credit benefit is provided to Diamond and Gold members, based on their MyWay selection, on Points eligible rates and reward nights.

14. Can the Hilton Honors Daily F&B Credit apply to taxes and gratuity?

The Hilton Honors Daily F&B Credit can be applied to taxes and gratuity.

15. How do members add/register a guest to the reservation?

When booking the reservation through preferred Hilton channels, such as online at Hilton.com or the Hilton Honors app, members should ensure they indicate the total number of people staying in the room to receive up to two Hilton Honors complimentary Daily F&B Credit allowances.

16. Does the Hilton Honors member receive an additional Daily F&B Credit for double occupancy?

The complimentary Daily F&B Credit is intended to cover up to two guests, which includes the Hilton Honors member and one additional guest registered to the same room (on one room per stay), per night.

17. Can the Hilton Honors Daily F&B Credit be utilized across multiple outlets within a day?

The Hilton Honors complimentary Daily F&B Credit can be utilized across multiple outlets within one day. It will be automatically applied against all eligible F&B charges made within that timeframe, up to the total daily credit amount.

18. If members do not have F&B charges, can they apply the Hilton Honors Daily F&B Credit to the total folio?

The Hilton Honors Daily F&B Credit was created to provide guests with more dining-related flexibility, so the credit can only be applied to eligible F&B charges billed to the members room.

19. Some members may utilize the hotel restaurants or bar areas for meetings, dinners, etc. without staying at the hotel. Does the Hilton Honors member have to be staying at the hotel to receive the F&B credit?

Hilton Honors members, even if utilizing hotel facilities such as a restaurant or bar area, must be a registered guest of the hotel to receive the complimentary Daily F&B Credit.

20. Do members receive the Hilton Honors complimentary Daily F&B Credit on redemption/reward stays?

Yes, Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Daily F&B Credit on hotel reward stays, both reservations booked with all Points or Points & Money.

21. Do members receive the Hilton Honors Daily F&B Credit at all-inclusive properties?

Like the previous elite Continental Breakfast benefit, the Hilton Honors Daily F&B Credit is not offered at all-inclusive properties.

22. If a member selects Points over the Daily F&B Credit on a reservation with a registered guest, do they receive double Points?

The Hilton Honors Bonus Points selection via MyWay Benefits is a one-time bonus per stay, regardless of the number of guests.

23. Can a guest make a change to their MyWay benefit mid-stay to receive the Daily F&B Credit?

No, Hilton Honors members should make their MyWay benefit selections prior to check-in or during arrival in order to receive the complimentary Daily F&B Credit.

24. When does the credit expire each day?

The credit does not expire until the member checks out, however, the daily amount re-sets each day to the maximum daily credit value. Members can use up to the total daily maximum and are responsible for anything beyond that amount.

Since the member gets a new credit each day (for the number of nights of their stay), the only day they can use any leftover credit is the morning of check-out.

25. How will the F&B Credit work between January 1-February 1, 2022?

Stays that take place between January 1-February 1, 2022 will receive the complimentary Daily F&B Credit amounts announced in 2021. The increased credit amounts for Hiltons lifestyle and full-service brands will go into effect on February 1, 2022 and beyond.

26. How will the complimentary Daily F&B Credit appear on my hotel bill/folio?

The total eligible Daily F&B Credit amount used and billed to the room during a members stay will be automatically applied and appear as one line item per day on a members hotel bill/folio, deducted from the total stay cost at the end of their stay.

27. How will the Hilton Honors Daily F&B Credit be handled at hotels with Executive Lounges?

At hotels that have an Executive Lounge that offers complimentary breakfast, Diamond members and Gold members upgraded to Executive Lounge access will not receive the Daily F&B Credit. These hotels will provide the Daily F&B Credit to Gold members not upgraded to Executive Lounge access.

28. Is the Daily F&B Credit now a permanent benefit?

In addition to increasing credit amounts across the lifestyle and full-service brands, Hilton Honors is extending the complimentary Daily Food & Beverage Credit into 2022 and will continue to evaluate this benefit to make the best decisions for our members going forward.
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Hilton's new U.S. Hotels Daily Food & Beverage Credit for Elite members thru 2021

Old May 25, 2021, 7:44 am
  #241  
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Originally Posted by lsquare
I don't think this is new. I recalled reading about this many years ago when I got started with this hobby.
Aren't complaining hotel franchise owners the reason Hilton eliminated the diamond guarantee for standard reward redemptions and eliminated the cap of points they can charge for rewards?
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Old May 25, 2021, 8:07 am
  #242  
 
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Originally Posted by jamesteroh
Aren't complaining hotel franchise owners the reason Hilton eliminated the diamond guarantee for standard reward redemptions and eliminated the cap of points they can charge for rewards?
Doubtfully that the hotel owners care about the latter (and probably the former as well considering the compensation structure). Hilton headquarter will care much more about those as a cost-cutting measure - those cost hard dollars to Hilton to pay back to the hotels.
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Old May 25, 2021, 9:03 am
  #243  
 
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I live in HH and MR properties at least 6 months a year. We usually alternate between the chains. Unless the credit fully covers an HGI/DT breakfast, this is a significant downgrade in benefits. We get a flat per diem and hotel breakfast makes it go much further. Sure, the argument could be made that applying it to dinner goes just as far, but we don't typically eat dinner in the hotel unless we are arriving so late that it's the only option.
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Old May 25, 2021, 9:47 am
  #244  
 
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Originally Posted by zack14
I suspect many hotel owners have been complaining to Hilton that they are not happy about giving elite members free breakfast.
Cool, well with biz travel down, I'm pretty sure they're gonna lose biz to cheaper options within the brand, or Hyatt. LOL.
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Old May 25, 2021, 10:30 pm
  #245  
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Originally Posted by jamesteroh

I'm hoping they'll allow the benefit to be used the night before check out as well. If I have an early morning flight it would be nice grabbing some snacks from the store to take home with the credit or a drink at the bar and then having the free breakfast at the airport lounge or in flight if they resume meal service on flights.
Upthread I had already posted about I use the credit for dinner instead at Hilton LAX ($15 credit), and just yesterday I used to credit for a cheesecake at Hilton SFO ($10 credit)
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Old May 25, 2021, 11:50 pm
  #246  
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Originally Posted by hugolover
I am sure staff running the Night Audit will love this
It kind of would be pointless to have them be doing this. If most people are going to use this credit for breakfast (particularly on their checkout day), their audit runs will be completed long before the restaurant opens up for breakfast. And thus, not able to apply any credit to a charge which has yet to occur. What's funny is that Hilton keeps pushing its HH members to download their app in order to do online checkin, digital key, and online checkout. Now, if we use the F&B credits, we will have to go through the normal checkout process at the front desk. And most likely be spending more time doing so in order to make sure the credits were applied correctly. And fixing the ones which weren't.

I'm not sure. But is this one of those "1 step forward/ 2 steps back" kind of things?
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Old May 26, 2021, 4:16 am
  #247  
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It would be much easier to use paper vouchers to be collected by the restaurant or bar and treated like cash.
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Old May 26, 2021, 4:43 am
  #248  
 
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Originally Posted by zack14
I suspect many hotel owners have been complaining to Hilton that they are not happy about giving elite members free breakfast.
The irony of this new scheme is that the hotels that it impacts the most are the ones where Hitlon's brand standards mandate that they operate a full service restaurant. These hotels have already paid for the restaurant space, the kitchen, furnishings, tableware, decoration, etc. Outside of COVID restrictions they still need to staff and operate their restaurant for breakfast anyway, so the marginal cost of offering free breakfast to elites is comparatively small. There's also a decent amount of "breakage" with a breakfast-only benefit because a lot of folks don't eat breakfast, or can expense it elsewhere at a place and time of their choosing. Now, under the new scheme, these hotels are obliged to offer a credit that can be used at any time, so those elites that don't eat or want the breakfast can now get drinks or part of dinner at the hotel's expense. If I owned a full service Hilton property in the US I'm not sure this new scheme would be a net positive for my bottom line.
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Old May 26, 2021, 4:51 am
  #249  
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Originally Posted by PHLGovFlyer
The irony of this new scheme is that the hotels that it impacts the most are the ones where Hitlon's brand standards mandate that they operate a full service restaurant. These hotels have already paid for the restaurant space, the kitchen, furnishings, tableware, decoration, etc. Outside of COVID restrictions they still need to staff and operate their restaurant for breakfast anyway, so the marginal cost of offering free breakfast to elites is comparatively small. There's also a decent amount of "breakage" with a breakfast-only benefit because a lot of folks don't eat breakfast, or can expense it elsewhere at a place and time of their choosing. Now, under the new scheme, these hotels are obliged to offer a credit that can be used at any time, so those elites that don't eat or want the breakfast can now get drinks or part of dinner at the hotel's expense. If I owned a full service Hilton property in the US I'm not sure this new scheme would be a net positive for my bottom line.
Is it possible that the hotels think elites would pay for the breakfast and that free isn't necessary?
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Old May 26, 2021, 4:54 am
  #250  
 
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Originally Posted by PHLGovFlyer
The irony of this new scheme is that the hotels that it impacts the most are the ones where Hitlon's brand standards mandate that they operate a full service restaurant. These hotels have already paid for the restaurant space, the kitchen, furnishings, tableware, decoration, etc. Outside of COVID restrictions they still need to staff and operate their restaurant for breakfast anyway, so the marginal cost of offering free breakfast to elites is comparatively small. There's also a decent amount of "breakage" with a breakfast-only benefit because a lot of folks don't eat breakfast, or can expense it elsewhere at a place and time of their choosing. Now, under the new scheme, these hotels are obliged to offer a credit that can be used at any time, so those elites that don't eat or want the breakfast can now get drinks or part of dinner at the hotel's expense. If I owned a full service Hilton property in the US I'm not sure this new scheme would be a net positive for my bottom line.
It will probably still be a net positive because breakage will likely be even higher, and most people who use the voucher will end up spending more than the credit. A single cocktail

I picked a random Hilton in what I doubt will be considered a more expensive market, the Anatole in Dallas. An oatmeal and coffee would still cost you $2 above the credit (which probably is the cost to the property). Want eggs and coffee? The hotel is getting $7.

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Old May 26, 2021, 5:04 am
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$10 for oatmeal! Ha.
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Old May 26, 2021, 5:09 am
  #252  
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Hi,
Plus juice for me.

That's another $4.25 (hopefully including refills )

Regards

Tbs
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Old May 26, 2021, 8:13 am
  #253  
 
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Originally Posted by PHLGovFlyer
The irony of this new scheme is that the hotels that it impacts the most are the ones where Hitlon's brand standards mandate that they operate a full service restaurant. These hotels have already paid for the restaurant space, the kitchen, furnishings, tableware, decoration, etc. Outside of COVID restrictions they still need to staff and operate their restaurant for breakfast anyway, so the marginal cost of offering free breakfast to elites is comparatively small. There's also a decent amount of "breakage" with a breakfast-only benefit because a lot of folks don't eat breakfast, or can expense it elsewhere at a place and time of their choosing. Now, under the new scheme, these hotels are obliged to offer a credit that can be used at any time, so those elites that don't eat or want the breakfast can now get drinks or part of dinner at the hotel's expense. If I owned a full service Hilton property in the US I'm not sure this new scheme would be a net positive for my bottom line.
It's all psychological - owners complain that their hotel is full of pesky elites and that their benefits hit their bottom line.
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Old May 26, 2021, 9:09 am
  #254  
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Originally Posted by AAdamE
It's all psychological - owners complain that their hotel is full of pesky elites and that their benefits hit their bottom line.
All the hotel owners must do is reflag to IHG and those pesky elite benefits are gone...

Yes there may well be complaints about how much it "costs". But there will surely be recognition somewhere that they also pick up a price and occupancy premium from guests who are choosing Hilton simply because of their status.
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Old May 26, 2021, 9:11 am
  #255  
 
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Originally Posted by Adam1222
It will probably still be a net positive because breakage will likely be even higher, and most people who use the voucher will end up spending more than the credit. A single cocktail

I picked a random Hilton in what I doubt will be considered a more expensive market, the Anatole in Dallas. An oatmeal and coffee would still cost you $2 above the credit (which probably is the cost to the property). Want eggs and coffee? The hotel is getting $7.

I can't speak for now during COVID, but since opening the H Hotel at LAX has always given elites a credit vs free breakfast and it has never been enough to cover the bill. With that said, their food was always at a higher level than many Hilton properties so I didn't mind paying the difference. I'll back there in two weeks and we'll see if they're even open for breakfast.

Overall this change by Hilton is going to frustrate business travelers who 1) don't follow these developments as closely as the FT community and 2) are just getting back on the road and will be shocked to find one of the best benefits of Gold/Diamond has been altered (even if there's a credit). I keep my staff at Hilton properties because I know we can get breakfast taken care of.
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