Resorts World Las Vegas Opens June 24!!
Jun 30, 2021, 10:44 pm
#76
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,083
for the diamonds please don't forget being walked to Conrad, its official HH policy to get paid $200 in cash, and be given the first night free. Don't give up without a fight. If the hotel is playing games(which I can definitely see them do), just contact the diamond desk, they will open a case and will take care of this).
Jun 30, 2021, 10:45 pm
#77
Join Date: Jul 2007
Location: Washington, DC
Posts: 1,437
100% disagree. That is the definition of walk, regardless of when the hotel opens. If you have a confirmed reservation that means that the hotel was supposed to be open. There is no new hotel clause anywhere that I have heard of.
Jun 30, 2021, 10:49 pm
#78
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,083
I never disagreed with your thought process though I believe Hilton might try & spin it in another direction than a walk based on unique circumstances
Jun 30, 2021, 11:34 pm
#79
Join Date: Jul 2007
Location: Washington, DC
Posts: 1,437
then you gotta huca. We all know some folks on the other end of the line just want to get back to watching their videos on youtube. Someone that gives a **** will open a case and will help out.
Jul 1, 2021, 8:44 am
#80
Join Date: Jul 2021
Posts: 9
I have a few questions that I would appreciate if anyone could provide some ideas/discussion!
With the new change to the Daily Food & Beverage Credit for Hilton Honor's Diamond members, the revised credit will be $25 per day per guest (up to a maximum of 2 guests) for this resort as it falls under the LXR portfolio, correct? From what I read on the Hilton site, this can be used for any food/drink at ANY time during your stay, not just limited to breakfast.
With that being said, has anyone had any experience using their annual Amex Aspire $250 resort credit towards their stay here? Any issues with charging food, spa experiences, or even shopping from the hotel to their room and getting it reimbursed by the credit card benefit? I'm interested especially with the fact that this combines 3 properties (Hilton, Conrad, & Crockfords) into one so not sure if there was any hiccups in how it gets coded. (my assumption though would be if you can charge it to your room, resort credit consumption should be no issue since this falls under a hilton.com/resorts location).
Thanks very much in advance for the insight!
With the new change to the Daily Food & Beverage Credit for Hilton Honor's Diamond members, the revised credit will be $25 per day per guest (up to a maximum of 2 guests) for this resort as it falls under the LXR portfolio, correct? From what I read on the Hilton site, this can be used for any food/drink at ANY time during your stay, not just limited to breakfast.
With that being said, has anyone had any experience using their annual Amex Aspire $250 resort credit towards their stay here? Any issues with charging food, spa experiences, or even shopping from the hotel to their room and getting it reimbursed by the credit card benefit? I'm interested especially with the fact that this combines 3 properties (Hilton, Conrad, & Crockfords) into one so not sure if there was any hiccups in how it gets coded. (my assumption though would be if you can charge it to your room, resort credit consumption should be no issue since this falls under a hilton.com/resorts location).
Thanks very much in advance for the insight!
Jul 1, 2021, 10:55 am
#81
Join Date: Jun 2019
Location: Hawaii
Programs: AA EXP, HA PL, Hilton 💎, Marriott Ti, Wyndham/Caesars 💎, Hertz PC
Posts: 343
I have a few questions that I would appreciate if anyone could provide some ideas/discussion!
With the new change to the Daily Food & Beverage Credit for Hilton Honor's Diamond members, the revised credit will be $25 per day per guest (up to a maximum of 2 guests) for this resort as it falls under the LXR portfolio, correct? From what I read on the Hilton site, this can be used for any food/drink at ANY time during your stay, not just limited to breakfast.
With that being said, has anyone had any experience using their annual Amex Aspire $250 resort credit towards their stay here? Any issues with charging food, spa experiences, or even shopping from the hotel to their room and getting it reimbursed by the credit card benefit? I'm interested especially with the fact that this combines 3 properties (Hilton, Conrad, & Crockfords) into one so not sure if there was any hiccups in how it gets coded. (my assumption though would be if you can charge it to your room, resort credit consumption should be no issue since this falls under a hilton.com/resorts location).
Thanks very much in advance for the insight!
With the new change to the Daily Food & Beverage Credit for Hilton Honor's Diamond members, the revised credit will be $25 per day per guest (up to a maximum of 2 guests) for this resort as it falls under the LXR portfolio, correct? From what I read on the Hilton site, this can be used for any food/drink at ANY time during your stay, not just limited to breakfast.
With that being said, has anyone had any experience using their annual Amex Aspire $250 resort credit towards their stay here? Any issues with charging food, spa experiences, or even shopping from the hotel to their room and getting it reimbursed by the credit card benefit? I'm interested especially with the fact that this combines 3 properties (Hilton, Conrad, & Crockfords) into one so not sure if there was any hiccups in how it gets coded. (my assumption though would be if you can charge it to your room, resort credit consumption should be no issue since this falls under a hilton.com/resorts location).
Thanks very much in advance for the insight!
Jul 1, 2021, 11:21 am
#82
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,220
I'm also interested in using the Aspire $250 resort credit (or the balance I have left) for a dinner, so will be watching to see if all (or if not all, which) restaurants can be charged to your room. Staying on a FNC so don't need it towards a room rate.
Jul 1, 2021, 5:28 pm
#83
Join Date: Dec 2016
Posts: 246
Wait times for the Diamond desk are currently running at 30-60 minutes. If the agents have been told that the situation at Crockfords is not a walk, they will not report it as one. And, if the hotel just refuses to pay up, you are likely out of luck. Since the start of the pandemic Hilton has told their agents to no longer pay compensation on behalf of hotels.
Jul 1, 2021, 9:02 pm
#84
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,083
Wait times for the Diamond desk are currently running at 30-60 minutes. If the agents have been told that the situation at Crockfords is not a walk, they will not report it as one. And, if the hotel just refuses to pay up, you are likely out of luck. Since the start of the pandemic Hilton has told their agents to no longer pay compensation on behalf of hotels.
I suspected that the Hilton folks might take the low road in this kind of a situation
My question would be what is the definition of a walk when you are walked to another property in something you didn't book and they don't open as promised?
Or is it based on only overselling rooms and walked to another property you didn't book?
To Hilton's credit they get a high score over the decades standing behind guest/brand satisfaction and one of the reasons I still stay with them
Despite no guarantees of late check outs and now more than ever a stingy non existent breakfast at some properties now replaced with enough dollar credit for a coffee and a donut
I was offered some bonus points during Covid when the Hilton I stayed in had little to no air conditioning, was a dirty room
with long strands of dark hair in the sink,torn sheets, clogged air filters, a broken safe and a non working refrigerator
also no breakfast as a Diamond unless you count breakfast as black overripe banana and a shrink wrapped old muffin in a paper sack
Last edited by 777 global mile hound; Jul 2, 2021 at 9:11 am
Jul 1, 2021, 10:17 pm
#85
Join Date: Apr 2014
Location: LAX, SNA, LGB
Posts: 450
Wait times for the Diamond desk are currently running at 30-60 minutes. If the agents have been told that the situation at Crockfords is not a walk, they will not report it as one. And, if the hotel just refuses to pay up, you are likely out of luck. Since the start of the pandemic Hilton has told their agents to no longer pay compensation on behalf of hotels.
Jul 1, 2021, 10:37 pm
#86
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,083
Jul 2, 2021, 1:20 am
#88
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,083
Unacceptable IMO even with no goodwill gesture you totally deserve the difference in cost or the points
I would escalate
Spoke to the Diamond line tonight and the agent assured me the difference would be adjusted in such circumstances
I would escalate
Spoke to the Diamond line tonight and the agent assured me the difference would be adjusted in such circumstances
Jul 2, 2021, 9:02 am
#89
Join Date: Jul 2007
Location: Washington, DC
Posts: 1,437
multiple reports that impresario $50 credit stacks with $50 HH bennie. So that's $200 in credit for 1 night stays. There is also a report on someone that got cash for being walked from LXR to Conrad so there is that. It all depends on how persistent one is. For $200 I would escalate to the CEO if it needs be!
Jul 2, 2021, 9:09 am
#90
Join Date: Feb 2015
Location: JFK
Posts: 192
multiple reports that impresario $50 credit stacks with $50 HH bennie. So that's $200 in credit for 1 night stays. There is also a report on someone that got cash for being walked from LXR to Conrad so there is that. It all depends on how persistent one is. For $200 I would escalate to the CEO if it needs be!