Point Transfer with No Confirmation Email
Feb 25, 2021, 9:35 am
#1
Original Poster
Join Date: Dec 2018
Posts: 20
Point Transfer with No Confirmation Email
Guys, I initiated a point transfer to another member (my mom)'s account. It seems that the transaction was submitted through points.com. After I submitted the transfer, I saw a webpage saying that they have received my purchase request and there was also a confirmation number on that webpage. However, I never received any confirmation email about this request, nor was the points transferred after more than a day of waiting. Is this normal? After how long is the transfer normally processed? Thank you in advance for your help!
Feb 25, 2021, 11:40 am
#2
Join Date: Mar 2009
Programs: Hilton credit card Diamond, Hyatt Globalist
Posts: 2,652
Are you sure that you transferred points? Is it possible that you purchased points as a gift? Did you have to enter a credit card number?
See this thread for a recent issue where someone thought they were transferring points but instead accidentally purchased points as a gift.
HIlton Not Honoring. Cancellation of Points Purchase
See this thread for a recent issue where someone thought they were transferring points but instead accidentally purchased points as a gift.
HIlton Not Honoring. Cancellation of Points Purchase
Feb 25, 2021, 11:44 am
#3
Original Poster
Join Date: Dec 2018
Posts: 20
Are you sure that you transferred points? Is it possible that you purchased points as a gift? Did you have to enter a credit card number?
See this thread for a recent issue where someone thought they were transferring points but instead accidentally purchased points as a gift.
HIlton Not Honoring. Cancellation of Points Purchase
See this thread for a recent issue where someone thought they were transferring points but instead accidentally purchased points as a gift.
HIlton Not Honoring. Cancellation of Points Purchase
Feb 25, 2021, 11:51 am
#4
Join Date: Mar 2009
Programs: Hilton credit card Diamond, Hyatt Globalist
Posts: 2,652
Good. I think someone in that thread mentioned that a normal transfer takes 2-3 days and then both the initiator and the recipient receive an e-mail, so I would just wait for a couple more days before getting worried.