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Outrageous deposits on award stays

Outrageous deposits on award stays

Old Sep 18, 20, 1:34 pm
  #1  
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Outrageous deposits on award stays

Wanted to book Hilton Seychelles Northolme for 5 nights using points in late April 2021. 380.000 points for standard room. BUT... they also want to charge my credit card 2650 EUR for guarantee deposit. Which is 100 EUR more than if I would be paying standard cash rate (2550 EUR). Same with other two Hilton properties in Seychelles, same with some other Hilton properties around (like Conrad Maldives). Asked chat feature what is this and got answer its deposit for no-show and that I will get this back... so I should credit this property for next 7 months and loose all my money if they go bust... Is this new Hilton normal??
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Old Sep 18, 20, 2:09 pm
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Did they tell you they want to charge it or are you just reading the rate rules?

If the latter, they wonít, itís a feature at WA MLE too.
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Old Sep 19, 20, 1:08 am
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Originally Posted by hugolover View Post
Did they tell you they want to charge it or are you just reading the rate rules?

If the latter, they wonít, itís a feature at WA MLE too.
This comes up during booking process, under "Cancelation and guarantees" section. I would not risk giving them credit of almost 3000 USD for 7 months ...
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Old Sep 19, 20, 1:19 am
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Originally Posted by mirror74 View Post
I would not risk giving them credit of almost 3000 USD for 7 months ...
Completely agree. I don't ever book anywhere that charges me a deposit for a supposedly flexible reservation.

I do see the other perspective though. Some people reserve rooms using points and then cancel a few days before arrival, leaving the hotel no chance to re-sell the room. A refundable deposit does focus the mind on "am I really going to stay here"
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Old Sep 19, 20, 1:30 am
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Originally Posted by craigthemif View Post
Completely agree. I don't ever book anywhere that charges me a deposit for a supposedly flexible reservation.

I do see the other perspective though. Some people reserve rooms using points and then cancel a few days before arrival, leaving the hotel no chance to re-sell the room. A refundable deposit does focus the mind on "am I really going to stay here"
Well, i agree. But cancelation deadline in this case is 14 days before arrival, so that leaves some time to re-sell the room. And if some deposit is indeed needed, a bit smaller sum than 3000 USD could be seen as more rational.
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Old Sep 19, 20, 2:37 am
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IT bug.
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Old Sep 19, 20, 6:06 am
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I can't imagine the Seychelles is the kind of market a lot of people make last minute trips to. Their booking window is likely more than 14 days out, which is why they have that level of cancellation policy in place.
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Old Sep 19, 20, 6:37 am
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Originally Posted by muzthe42nd View Post
I can't imagine the Seychelles is the kind of market a lot of people make last minute trips to. Their booking window is likely more than 14 days out, which is why they have that level of cancellation policy in place.
Well, they could easily do 2 months cancelation window or similar on award booking with no deposit fee. Still waiting for hear anything from Diamond desk or from the hotel. Silence is deafening.
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Old Sep 19, 20, 7:14 am
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Book it and see whether they actually collect. The website might just be getting ahead of itself.
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Old Sep 19, 20, 9:07 am
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Originally Posted by mirror74 View Post
Well, they could easily do 2 months cancelation window or similar on award booking with no deposit fee. Still waiting for hear anything from Diamond desk or from the hotel. Silence is deafening.
That would be an even less guest friendly policy.

The issue is that points stays that no show or cancel after the deadline owe one night's room and appropriate taxes at the best available rate. Unfortunately when rates are as high as some of these properties are, that can lead to an absolutely outrageous cancellation or no show fee. From the hotel perspective, there's no way to ensure they can collect that fee without holding an appropriate deposit. As a guest, that would absolutely suck for me because even if I had the points to book those properties, I would not have the fluidity to allow them to hold that kind of deposit, but I absolutely see it from the hotel's perspective as well.
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Old Sep 19, 20, 9:09 am
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Originally Posted by mirror74 View Post
Wanted to book Hilton Seychelles Northolme for 5 nights using points in late April 2021. 380.000 points for standard room. BUT... they also want to charge my credit card 2650 EUR for guarantee deposit. Which is 100 EUR more than if I would be paying standard cash rate (2550 EUR). Same with other two Hilton properties in Seychelles, same with some other Hilton properties around (like Conrad Maldives). Asked chat feature what is this and got answer its deposit for no-show and that I will get this back... so I should credit this property for next 7 months and loose all my money if they go bust... Is this new Hilton normal??
I'm a no on any of these required points deposits. Definitely seeing more of these since the COVID upend. I personally won't book them in this uncertain environment.
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Old Sep 19, 20, 9:25 am
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Originally Posted by ckx2 View Post
IT bug.
Not.
Originally Posted by lhrhappy View Post
Book it and see whether they actually collect.
Yes, some do, some don't.
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Old Sep 19, 20, 4:22 pm
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Given the current environment there is no way I was give anyone $3k (or anything near that amount) for months. Yes if the property goes bust you can do a charge back but then you got all the BS hassle with the credit card company. My mum went through it all getting a refund from Virgin Atlantic...

Although we can see it from the hotels point of view, you have to ask yourself if it's really worth it. I don't think so.

Can we get a Wiki going with the different properties and what they are charging?
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Old Sep 23, 20, 12:44 am
  #14  
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Well, small update: after exchanging e-mails with the property, they assured me that nothing will be charged and if I was to cancel within last 14 days, only 1 night best avail rate would be charged. So, I booked using 380k points, and indeed, nothing was charged (so far, at least), but points...
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Old Sep 30, 20, 7:09 pm
  #15  
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Seeing the same $2-3k deposits required for award reservations in Hawaii as well. I booked anyway with a plan of canceling if the charge actually hit my card. So far nothing.
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