Good chuckle on a Thursday... Marriott water distributed at Hilton property
Sep 14, 2020, 1:46 am
#16
Join Date: Mar 2011
Location: Window Seat
Programs: National Executive, HHonors Gold, IHG Platinum, Hyatt Visitor
Posts: 2,495
Or have a purified water tap in a central location on each floor and provide carafes guests can use to get water and bring it back to their rooms. Marriott's AC brand provides water this way. Many of the Marriott M Club lounges also provide still and carbonated water from a central tap; however, they don't provide carafes only glasses. Sorry to mention some Marriott features on a Hilton thread. Do any of the Hilton brands provide water this way? In any case, reducing the amount of plastic we use is good for everyone.
--Jon
P.S. In our current Covid era, I can understand folks being leery of using water from a centralized tap. Once we're in a post pandemic world though, it shouldn't be an issue.
--Jon
P.S. In our current Covid era, I can understand folks being leery of using water from a centralized tap. Once we're in a post pandemic world though, it shouldn't be an issue.
Sep 14, 2020, 3:04 pm
#17
Moderator: Hilton Honors forums
Join Date: Dec 2002
Location: Marietta, Georgia, United States
Posts: 24,997
Tru has communal water dispensing at lobby level with paper cups in a wall mounted dispenser. Sort of like a gas station soda fountain but with water. I think there may have been ice dispensed next to it too but may just be imagining that detail. But if there was no ice, there should be.
Sep 15, 2020, 11:57 am
#18
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,573
I remember the waning days of US Airways when they were transitioning out of Star Alliance towards their eventual merger with AA. There was like a 6-month period where flight attendants had to read a long script that included both Star Alliance and AA/Oneworld thanking me for my business. The unspoken part was "Skyteam still hates you and remains unapologetic for stranding you in Atlanta on Christmas night in 2004."
I've occasionally had a regional carrier FA briefly forget what airline that flight was operating as in the script about the FFP or credit card offer.
I've occasionally had a regional carrier FA briefly forget what airline that flight was operating as in the script about the FFP or credit card offer.
Sep 15, 2020, 12:17 pm
#19
Join Date: Nov 2007
Location: UK
Programs: BA Silver, AA Gold, A3 Gold, Honors Diamond, Bonvoy Gold
Posts: 1,251
Sep 15, 2020, 1:09 pm
#20
Join Date: Feb 2013
Location: DCA
Posts: 7,769
Sep 15, 2020, 9:16 pm
#21
Suspended
Join Date: Jul 2020
Posts: 471
If you order a couple of Double-Doubles from In-N-Out but the delivery guy brings you Big Macs, you'd be fine with it? Because, you know, we're in a recession.
Sep 15, 2020, 10:21 pm
#22
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 3,360
Water is water. For you analogy to fit, you'd be getting those In-N-Out burgers in McDonalds wrappers. The food would still be In-N-Out food.
Sep 16, 2020, 6:42 am
#23
Join Date: Feb 2013
Location: DCA
Posts: 7,769
I'm not upset; I have no vested interest in the management of hotels. I was just responding to a comment in which someone stated that an operator should hold its franchisee to an exacting brand standard. And my point was that, in the greater context, there may be grounds on which to be more relaxed on some elements not core to the guest experience, if it helps to ensure the longer-term business continuity of the property and associated cash flow.
Sep 16, 2020, 7:07 am
#24
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,573
We're talking about bottled water here. Bottled tap water, to be specific. The customer experience of me getting the water is far better than "sorry, you don't get water because the only water we have says 'Marriott' on it."
Sep 23, 2020, 1:35 am
#25
Moderator: Manufactured Spending
Join Date: Jul 2011
Posts: 6,580
The hotels located on Marriott Drive in Bakersfield are: Doubletree by Hilton, Courtyard by Marriott, Hilton Garden Inn, Springhill Suites by Marriott, and Holiday Inn & Suites. (Have stayed at some of them, don't know how many are currently in operation. There are also one or two other hotels close by that are technically not on Marriott Drive but rather on Camino del Rio Ct.)
If the water said "MARRIOTT" on it in huge letters on the front of the bottle, there might be a valid argument here. But it's in small print on the back, which most guests probably don't even read.
Sep 28, 2020, 10:36 am
#27
Join Date: Jun 2009
Posts: 240
In that hotel's defense, there seems to be a huge supply chain issue with the Hilton terry cloth at the moment. Through the primary distributor, there is a several month backlog for some of the items. We're all kind of scrambling just to ensure there's enough terry for our guests.
Sep 28, 2020, 10:52 am
#28
Original Poster
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,320
In that hotel's defense, there seems to be a huge supply chain issue with the Hilton terry cloth at the moment. Through the primary distributor, there is a several month backlog for some of the items. We're all kind of scrambling just to ensure there's enough terry for our guests.
Sep 29, 2020, 3:42 pm
#29
Join Date: Feb 2013
Location: DCA
Posts: 7,769
Many properties use off-site commercial laundry facilities, so items probably just got mixed between accounts by the vendor.
Some more reading: https://www.hotelmanagement.net/oper...rations-safety
Some more reading: https://www.hotelmanagement.net/oper...rations-safety
Sep 30, 2020, 8:59 am
#30
Join Date: May 2019
Posts: 27
I agree this chuckle is probably provided due a local owner with multiple brands in the portfolio.
Less likely but still possible is a good relationship between close competitors. I once worked at a hotel in Minneapolis that was literally connected to one of competitors across the street through the "skyway" system. The skyways connect buildings in Downtown with pedestrian bridges on the second floor so that people can avoid sub-zero winter weather.
During my years at the Front Desk, the Front Desk Managers of both hotels always supported each other in terms of operations. We knew if they had a room, they'd take our relocated guests (aka "walked" guests) and treat them well. And we'd do the same. Stuff like that.
I don't remember water being shared. I do, however, recall a time when their Front Desk Supervisor called late one night in a panic asking what type of key cards our readers used. Turns out, their last shipment was mislabeled and none of their blank keys would encode. We provided an unopened package of our keys and they worked. So, any late arrivals at our competitor that night were given room keys with our logo on them.
Less likely but still possible is a good relationship between close competitors. I once worked at a hotel in Minneapolis that was literally connected to one of competitors across the street through the "skyway" system. The skyways connect buildings in Downtown with pedestrian bridges on the second floor so that people can avoid sub-zero winter weather.
During my years at the Front Desk, the Front Desk Managers of both hotels always supported each other in terms of operations. We knew if they had a room, they'd take our relocated guests (aka "walked" guests) and treat them well. And we'd do the same. Stuff like that.
I don't remember water being shared. I do, however, recall a time when their Front Desk Supervisor called late one night in a panic asking what type of key cards our readers used. Turns out, their last shipment was mislabeled and none of their blank keys would encode. We provided an unopened package of our keys and they worked. So, any late arrivals at our competitor that night were given room keys with our logo on them.