Conrad Punta de Mita {MEX}
Feb 16, 20, 2:33 pm
#1
Original Poster
Join Date: Jul 2005
Location: London
Posts: 2,366
Conrad Punta de Mita {MEX}
The new Conrad Punta de Mita in Puerta Vallarta is taking bookings for stays from May onwards. A few months ago when the hotel first started taking bookings, there were cash rates as well as Points rates, both Standard points and Premium points. However, since a couple of months ago, they seemed to have removed points booking option. I've emailed the hotel a few times, but no response. I spoke to Diamond Desk, and they didnt know what it meant, and tried to call the hotel but no cigar. DD provided me with Hilton Guest Relations number to make a complaint, but they also didnt have any info, nor seemed bothered. They just said it is up to the hotel to decide what rates available.
Surely Hilton corporate should be interested, and be able to definitively know, why a hotel is failing to accept points bookings?
The centrl Guest Relations desk suggested that this might be an All Inclusive property (nothing on the website, nor the cash rates which indicates this!), and therefore they are not obliged to offer Points bookings. That is not true is it? Surely they just make for a higher points rate, but bookings nonetheless? She then went on to suggest that this hotel could be fully sold out on its points rates. Even for the most sought after 'aspirational' hotels you can find the odd day available, especially a year in advance. But not a sausage for the Conrad, so dont believe it is an availability thing. Especially as standard rooms are still bookable for cash.
Any ideas, or any Lurkers who may wish to provide insight?
Surely Hilton corporate should be interested, and be able to definitively know, why a hotel is failing to accept points bookings?
The centrl Guest Relations desk suggested that this might be an All Inclusive property (nothing on the website, nor the cash rates which indicates this!), and therefore they are not obliged to offer Points bookings. That is not true is it? Surely they just make for a higher points rate, but bookings nonetheless? She then went on to suggest that this hotel could be fully sold out on its points rates. Even for the most sought after 'aspirational' hotels you can find the odd day available, especially a year in advance. But not a sausage for the Conrad, so dont believe it is an availability thing. Especially as standard rooms are still bookable for cash.
Any ideas, or any Lurkers who may wish to provide insight?
Feb 18, 20, 8:50 am
#2
Company Representative - Honors by Hilton
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,459
Our apologies for any inconvenience, but there is a known technical issue for this hotel that we are sorting through. When I get an update on it, I will be glad to come back and update the thread.
Best regards,
William R. Sanders
Best regards,
William R. Sanders
Feb 21, 20, 10:47 am
#5
Original Poster
Join Date: Jul 2005
Location: London
Posts: 2,366
Great, it looks fixed now.
Can you also confirm whether this is going to be actually an All Inclusive property or not? The lady on Guest Relations phone line was adamant than it was as she had marketing material saying it was. But the website and booking engine is completely devoid of any information suggesting AI.
Ta
Can you also confirm whether this is going to be actually an All Inclusive property or not? The lady on Guest Relations phone line was adamant than it was as she had marketing material saying it was. But the website and booking engine is completely devoid of any information suggesting AI.
Ta
Feb 22, 20, 7:09 pm
#6
Join Date: Jun 2008
Location: CONUS
Programs: HHonors, United, Delta
Posts: 804
I was thinking about hopping down somewhere warm, stumbled upon this new Conrad -- Interesting!
I've enjoyed the all-inclusive Hilton in PVR, good times there.
I explored google a bit and saw nothing that suggests this Conrad is AI. If you filter Hilton's website to show "all inclusive only" it doesn't come up (nor does any Conrad...). Come to think of it, I can't recall there ever being any AI Conrads or WAs. Just Hiltons and a DT in Turkey.
Still, I'm game to try this new place. Looks good. It's a little late in opening (surprise!) and sounds like there's some story about the previous property this is being "reimagined" into a Conrad from. La Tranquila Resort got great reviews on TA, and seemed fairly new to be closing. Hmm. Well, that area is being pitched as the new hot location, so I guess I'll have to keep eyes open for some opening day deals!
Link to some behind the scenes if you're interested: https://hoteldesigns.net/industry-ne...ad-playa-mita/
I've enjoyed the all-inclusive Hilton in PVR, good times there.
I explored google a bit and saw nothing that suggests this Conrad is AI. If you filter Hilton's website to show "all inclusive only" it doesn't come up (nor does any Conrad...). Come to think of it, I can't recall there ever being any AI Conrads or WAs. Just Hiltons and a DT in Turkey.
Still, I'm game to try this new place. Looks good. It's a little late in opening (surprise!) and sounds like there's some story about the previous property this is being "reimagined" into a Conrad from. La Tranquila Resort got great reviews on TA, and seemed fairly new to be closing. Hmm. Well, that area is being pitched as the new hot location, so I guess I'll have to keep eyes open for some opening day deals!
Link to some behind the scenes if you're interested: https://hoteldesigns.net/industry-ne...ad-playa-mita/
Feb 23, 20, 3:30 am
#7
Original Poster
Join Date: Jul 2005
Location: London
Posts: 2,366
Feb 26, 20, 2:23 pm
#8
Company Representative - Honors by Hilton
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,459
Great, it looks fixed now.
Can you also confirm whether this is going to be actually an All Inclusive property or not? The lady on Guest Relations phone line was adamant than it was as she had marketing material saying it was. But the website and booking engine is completely devoid of any information suggesting AI.
Ta
Can you also confirm whether this is going to be actually an All Inclusive property or not? The lady on Guest Relations phone line was adamant than it was as she had marketing material saying it was. But the website and booking engine is completely devoid of any information suggesting AI.
Ta
Best regards,
William R. Sanders
Nov 17, 20, 5:53 pm
#12
Join Date: Nov 2020
Posts: 75
Hotel is absolutely stunning.. just spent a week there. The hotel itself, since it just opened, was absolutely immaculate. From the open air lobby to the room to the pools, beach and common areas everywhere was top notch. Food was good, Mezquite, their beach grill was amazing for dinner with live music and a beautiful sunset. Paleta, their pool bar and grill, is a great spot lunch. Their wood oven pizzas and pina coladas while sitting by the pool made for a great afternoon, good nachos and tacos too. The free breakfast, was very disappointing. Worst breakfast I've had at any Conrad!!! Not sure if its due to covid or what but I've had better at Hampton Inn so that needs serious work. I originally booked an Oceanfront room for $231/night (cheapest rate I've seen at this hotel). Asked about an upgrade to oceanfront plunge pool room and the graciously provided that free of charge as a Diamond upgrade. Also received $44/night on site credit for F&B as HH Diamond. Due to covid Mexico has capped resorts at 30% occupancy so most of the time the pool and beach was empty, great for social distancing bad for business. They do temperature checks at the lobby and follow Hilton's mask policy while inside. Overall it was an amazing experience, top notch service and a perfect spot for an escape from the Covid madness we are living in.
Nov 17, 20, 6:18 pm
#13
Join Date: Aug 2013
Programs: HH Lifetime Diamond, DL PM, Hertz President's Circle
Posts: 890
Hotel is absolutely stunning.. just spent a week there. The hotel itself, since it just opened, was absolutely immaculate. From the open air lobby to the room to the pools, beach and common areas everywhere was top notch. Food was good, Mezquite, their beach grill was amazing for dinner with live music and a beautiful sunset. Paleta, their pool bar and grill, is a great spot lunch. Their wood oven pizzas and pina coladas while sitting by the pool made for a great afternoon, good nachos and tacos too. The free breakfast, was very disappointing. Worst breakfast I've had at any Conrad!!! Not sure if its due to covid or what but I've had better at Hampton Inn so that needs serious work. I originally booked an Oceanfront room for $231/night (cheapest rate I've seen at this hotel). Asked about an upgrade to oceanfront plunge pool room and the graciously provided that free of charge as a Diamond upgrade. Also received $44/night on site credit for F&B as HH Diamond. Due to covid Mexico has capped resorts at 30% occupancy so most of the time the pool and beach was empty, great for social distancing bad for business. They do temperature checks at the lobby and follow Hilton's mask policy while inside. Overall it was an amazing experience, top notch service and a perfect spot for an escape from the Covid madness we are living in.
Nov 17, 20, 6:34 pm
#14
Join Date: Nov 2020
Posts: 75
Unfortunately the plunge pool was not jetted although the water is warm which is great after the sunsets. The hotel does have a hot tub (which we didnt find until our last day) which was nice and hot with jets.
Beach was very pleasant, nice and wide and free of tree branches and other debris. Most days was yellow flagged due to waves but didn't have any issues swimming. One thing I'd mention they just started beach service last month, until then they didn't even put umbrellas and chairs out. So I noticed service for drinks at the beach wasn't nearly as attentive as the pool but hopefully they will get better as things pick up. They only put up about 20 or so chairs but that was never an issue as most of time it was empty.
