Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Hilton | Hilton Honors
Reload this Page >

Missing Chinese App Booking Points

Missing Chinese App Booking Points

Old Jan 14, 20, 12:08 am
  #1  
Suspended
Original Poster
 
Join Date: Jul 2012
Location: Here
Programs: HHonors Diamond, AA EXP
Posts: 1,496
Missing Chinese App Booking Points

Booked a few stays using the China webapp/ wechat promo but no points got credited. Spoke to several chat agents and got informed that they know nothing about this promotion and will not be honoring this. Why run a promo when no intention of honoring it? The promo referenced as below:
https://www.hilton.com.cn/ebeh/index...FcwJcgodjmAOXg
ashkale is offline  
Old Jan 14, 20, 12:13 am
  #2  
 
Join Date: May 2019
Location: Australia
Programs: Hilton Honors Diamond
Posts: 59
Originally Posted by ashkale View Post
Booked a few stays using the China webapp/ wechat promo but no points got credited. Spoke to several chat agents and got informed that they know nothing about this promotion and will not be honoring this. Why run a promo when no intention of honoring it? The promo referenced as below:
https://www.hilton.com.cn/ebeh/index...FcwJcgodjmAOXg
My stay is coming up in a couple of weeks. Let's see if the points post.
mrflintstone is offline  
Old Jan 14, 20, 12:29 am
  #3  
Suspended
Original Poster
 
Join Date: Jul 2012
Location: Here
Programs: HHonors Diamond, AA EXP
Posts: 1,496
Good luck- the chat agents totally denied knowledge of this promotion...
ashkale is offline  
Old Jan 14, 20, 7:42 am
  #4  
Company Representative - Honors by Hilton
 
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,255
Originally Posted by ashkale View Post
Booked a few stays using the China webapp/ wechat promo but no points got credited. Spoke to several chat agents and got informed that they know nothing about this promotion and will not be honoring this. Why run a promo when no intention of honoring it? The promo referenced as below:
https://www.hilton.com.cn/ebeh/index...FcwJcgodjmAOXg
My apologies for the inconvenience. If you will send me the confirmation numbers for the stays that are affected, I would be glad to follow up on this.

Best regards,

William R. Sanders
Hilton Honors Ambassador is offline  
Old Jan 15, 20, 8:56 pm
  #5  
Suspended
Original Poster
 
Join Date: Jul 2012
Location: Here
Programs: HHonors Diamond, AA EXP
Posts: 1,496
Thanks- the points have now posted! Appreciate your attention to this matter!
ashkale is offline  

Thread Tools
Search this Thread
Search Engine: