smmrfld

The fix isn’t in place...still no bonus points in my account.

Hilton Honors Ambassador

The fix is in place, but they have not yet completed running the program. We are very sorry for the inconvenience, but this will be sorted...hopefully, by the end of this week.

Best regards,

William R. Sanders

smmrfld

Thank you.

hugolover

I had a stay over the Power Up and the 2020 Points Unlimited promotion. If I understand correctly, I should have got the Power Up points for the first nights until Jan 6 and any value of charges until then and then the 2020 Bonus for the nights during the Points Unlimited promotion?

I actually ended up with no promotional bonus of any kind, just base and usual Diamond bonuses?

Zurich

Exactly what has happened to me, too. Contacted DD via email, explaining as you did, which promotions I registered for. Answer: your base points have been credited. Wrote back that it is about promotional pointsregarding two discrete promotions. Answer: you are not eligible. So I contacted William R Sanders here who said he will the promotion gurus have to look into this.

I think it says in the Power Up promotion, that you are not eligible if the stay is any longer than the promotional period is. However, in the 2020 promotion it is clearly stated that you are eligible whenever your stay covers the beginning of the promotional period.
Very strange that those promotional points do not show up. This was never a problem in the past. But that was with the former IT.

Hilton Honors Ambassador

Unless the checkout date was on or before January 5th, the stay would not have qualified for Power Up bonus points.

From the terms of that offer:

Offer valid for stays completed September 9, 2019, through January 5, 2020 (“Promotion Period”) at any hotel or resort within the Hilton Portfolio. Hilton Honors™ members must first register at HiltonHonors.com/PowerUp prior to completing a stay within the Promotion Period. You must check out on or prior to January 5, 2020 to be eligible for this offer. Registered Hilton Honors members checking in before September 9, 2019 will receive credit for their stay if the stay is completed on or after September 9, 2019 and prior to or on January 5, 2020.

Best regards,

William R. Sanders

kingcole974

As this program is now live, why does the Hilton App use prime real estate on it’s home page to advertise the previous promotion that finished 10 days ago?

ashkale

Just completed a stay yday and the bonus points posted fine. The first three stays still havent arrived yet.

Hilton Honors Ambassador

It's Tuesday; not the end of the week. And, just so we have the proper expectations set, it could take longer than the end of the week for any missing bonuses prior to the fix being in place to finally find their way into your account.

But, the fact that a completed stay from yesterday was bonused seems to indicate progress.

Best regards,

William R. Sanders

RachelDKT

Just as a data point, the bonus points for my two stays last week just posted this afternoon. So definite progress.

kkong42

Yes, this seems to have been fixed, with points now applied to my eligible stays.

Thanks.

Zurich

My 2‘000 from my last stay (3-7 January) show up this morning (Europe calling). They have been added to the overwiew of that specific stay, not as a single, additional post.

Abidjan

Indeed, points posted.

ashkale

Am 2/3..Thanks to William here.

curlingfan

Bonus points (2k) posted to the account a day after checkout.