Hotel not yet open
Sep 22, 2019, 12:18 pm
#1
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Join Date: Mar 2011
Location: Window Seat
Programs: National Executive, HHonors Gold, IHG Platinum, Hyatt Visitor
Posts: 2,495
Hotel not yet open
I reserved a couple months ago for a reservation in October for a new construction hotel. It turns out the hotel is delayed and will not be open at the time of my reservation. I booked this at what I would describe as a below-average rate for the given area. There are other Hilton properties available nearby, at rates 20-30% higher. Hilton has notified me the hotel will not be open in time for my reservation and has simply cancelled my reservation. They have not offered to match the rate at a nearby property or similar. Should I expect them to?
Sep 22, 2019, 1:45 pm
#5
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Join Date: Aug 2010
Location: DCA
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Posts: 50,262
I would call Hilton to see whether they have corporate arrangements. But, bottom line is that you are SOL with no room and must make a decision as to whether to book something elsewhere.
I would caution for the sake of others that this is a common issue with new properties. Unless there is some extraordinary reason, I would not book into a property which is not yet up and running.
I would caution for the sake of others that this is a common issue with new properties. Unless there is some extraordinary reason, I would not book into a property which is not yet up and running.
Sep 22, 2019, 2:12 pm
#6
Join Date: Oct 2015
Location: Canada
Programs: Aeroplan E50/MM, HH gold, Nat Exec Elite, Kimpton Karma
Posts: 2,354
I reserved a couple months ago for a reservation in October for a new construction hotel. It turns out the hotel is delayed and will not be open at the time of my reservation. I booked this at what I would describe as a below-average rate for the given area. There are other Hilton properties available nearby, at rates 20-30% higher. Hilton has notified me the hotel will not be open in time for my reservation and has simply cancelled my reservation. They have not offered to match the rate at a nearby property or similar. Should I expect them to?
I would be assertive about this with Hilton. If you are HH, go to them. I’ve always found them more helpful than the individual properties. Remember, you booked in good faith.
Sep 22, 2019, 3:27 pm
#8
Original Poster
Join Date: Mar 2011
Location: Window Seat
Programs: National Executive, HHonors Gold, IHG Platinum, Hyatt Visitor
Posts: 2,495
Maybe that they gave me notice a number of weeks in advance and most other nearby properties have availability (albeit at higher rates) is good enough. If it was a day or two before my arrival and many surrounding properties were booked... it would be another story...
It is nice to stay in a brand new hotel but this is a definite risk...
Sep 22, 2019, 3:30 pm
#9
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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I would call Hilton to see whether they have corporate arrangements. But, bottom line is that you are SOL with no room and must make a decision as to whether to book something elsewhere.
I would caution for the sake of others that this is a common issue with new properties. Unless there is some extraordinary reason, I would not book into a property which is not yet up and running.
I would caution for the sake of others that this is a common issue with new properties. Unless there is some extraordinary reason, I would not book into a property which is not yet up and running.
Sep 22, 2019, 4:11 pm
#10
Suspended
Join Date: Nov 1999
Posts: 24,153
Bingo! this is exactly what I have done but as you so duly noted, a person must ride herd when to bail as the CX date gets close The only times I was successful in being put into another hotel was either it was an SPG problem (sadly gone now) or the owners of the hotel had other properties in the area, that were apx the same type, so no move from a Hampton to a Waldorf
As times remain good for the industry the more the answer will be SOL