Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Hilton | Hilton Honors
Reload this Page >

Do I still get 1 night stay credit & points if I cancel and pay a 1 night fee?

Do I still get 1 night stay credit & points if I cancel and pay a 1 night fee?

Old Sep 18, 19, 10:34 am
  #1  
Original Poster
 
Join Date: Dec 2009
Location: IAD
Programs: UA Gold; Hilton Diamond; Global Entry; TSA Pre✓
Posts: 709
Do I still get 1 night stay credit & points if I cancel and pay a 1 night fee?

I just cancelled a 1 night stay (for tonight). Hotel is charging me the full stay amount which is fine, but does it still count as a night stayed and do I get my usual points credited as if I had stayed?
FlyingHighlander is offline  
Old Sep 18, 19, 10:48 am
  #2  
FlyerTalk Evangelist
 
Join Date: Oct 2001
Location: Falkirk, Scotland,VS Red, BA Gold, HH Diamond,UK Amex Plat
Programs: Master of the Privy Purse des Muccis
Posts: 13,065
Hi.

Highly probably not unfortunately. You will generally have to physically check in to get credit.

Regards

Tbs
The _Banking_Scot is offline  
Old Sep 18, 19, 10:51 am
  #3  
Original Poster
 
Join Date: Dec 2009
Location: IAD
Programs: UA Gold; Hilton Diamond; Global Entry; TSA Pre✓
Posts: 709
I suppose I'd have been better off not cancelling and just checking in on the app, and checking out on app next day. I have done this before and received stay/points credit without setting foot in the hotel.
FlyingHighlander is offline  
Old Sep 18, 19, 11:42 am
  #4  
:D!
Hilton Contributor BadgeIHG Contributor Badge
 
Join Date: Sep 2012
Location: Aberdeen, Bella Vista and Croydon
Programs: BA Spire, Hilton *G, A3 Diamond, IHG Silver
Posts: 4,373
Originally Posted by FlyingHighlander View Post
I suppose I'd have been better off not cancelling and just checking in on the app, and checking out on app next day. I have done this before and received stay/points credit without setting foot in the hotel.
Yes. But they could audit the digital key and notice that you didn't actually use it, thus not award any points or stay credit.

If people didn't need to physically check in then you could become Diamond by booking 30 less your actual stays at 5000 points (yes I know Americans have an easier way to do it) amongst other loopholes.
:D! is offline  
Old Sep 18, 19, 11:48 am
  #5  
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 6,039
In one instance where I needed to cancel a reservation that was already prepaid/nonrefundable, I called the front desk of the hotel directly and asked if they could check me in and check me out in order get the points and stay credit. They were happy to do that. YMMV.
JJeffrey is offline  
Old Sep 18, 19, 11:51 am
  #6  
Original Poster
 
Join Date: Dec 2009
Location: IAD
Programs: UA Gold; Hilton Diamond; Global Entry; TSA Pre✓
Posts: 709
Originally Posted by :D! View Post
Yes. But they could audit the digital key and notice that you didn't actually use it, thus not award any points or stay credit.
True, but at least it would give me a chance of credits vs nothing at all by cancelling.
I essentially have zero incentive to tell the hotel I'm not going to show up
FlyingHighlander is offline  
Old Sep 18, 19, 4:30 pm
  #7  
FlyerTalk Evangelist
 
Join Date: Sep 2002
Location: IND
Programs: DL DM & 2MMô, Lifetime HHonors Diamond, Cholula General Member
Posts: 20,076
Originally Posted by :D! View Post

If people didn't need to physically check in then you could become Diamond by booking 30 less your actual stays at 5000 points (yes I know Americans have an easier way to do it) amongst other loopholes.
I am yet to figure out why a hotel (or airline) cares.
indufan is offline  
Old Sep 19, 19, 3:06 am
  #8  
:D!
Hilton Contributor BadgeIHG Contributor Badge
 
Join Date: Sep 2012
Location: Aberdeen, Bella Vista and Croydon
Programs: BA Spire, Hilton *G, A3 Diamond, IHG Silver
Posts: 4,373
Originally Posted by indufan View Post
I am yet to figure out why a hotel (or airline) cares.
Agree, only thing I can think of is if you no-show a points reservation they can charge you the best available rate as a penalty (at least with IHG, don't know about Hilton).
:D! is offline  
Old Sep 19, 19, 1:11 pm
  #9  
 
Join Date: Feb 2012
Location: DUD >> HKG/SIN?
Programs: BA Silver (OW Sapphire), Bonvoy LTTE, HHonors Diamond, LeClubAccor Silver, UA Silver
Posts: 1,524
I just had this scenario happen to me last week at a property in Asia: prepaid reservation where my plans changed. Checked in online, got points and stay credit. YMMV.
RafKa is online now  
Old Sep 19, 19, 2:09 pm
  #10  
 
Join Date: Feb 2005
Location: Cleveland, OH, USA
Programs: HHonors Diamond; United 1K (domestic). Hertz Presidents Circle
Posts: 1,824
Originally Posted by :D! View Post
Agree, only thing I can think of is if you no-show a points reservation they can charge you the best available rate as a penalty (at least with IHG, don't know about Hilton).
I've never done it (and hopefully never will do it) but the HH fine print implies the same for Honors:

HH Terms and Conditions #9 under "Reward Redemption" (https://hiltonhonors3.hilton.com/en/...rd_redemption)

All Reward Stay reservations must be guaranteed with a credit card. Some hotels may require a deposit in lieu of a credit card guarantee. Deposits cannot be waived for Reward Stay reservations. No-shows or cancellations of Reward Stay reservations outside of the timeframe set by the hotel's individual cancellation policy will be charged one night's room and tax at the hotel's Best Available Rate for that date. General cancellation policy: cancel 48 hours prior to arrival to avoid cancellation penalties. Additional cancellation policies are established by each individual hotel and may differ from the general cancellation policy; in that case, the hotel's individual cancellation policy applies.
lincolnjkc is offline  
Old Sep 19, 19, 5:24 pm
  #11  
 
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 2,281
Originally Posted by indufan View Post
I am yet to figure out why a hotel (or airline) cares.
It's a frequent guest program. The purpose of the program is to reward the people that actually stay in hotels, not just pay for rooms.

Limited service hotels with little opportunity for ancillary revenue certainly wouldn't care. In fact, they'd likely welcome the opportunity to take your money without having to pay someone to clean the room.

In contrast, many hotels count on people actually showing up because part of their profit comes from selling things like food and beverage to those people. Certainly, not everyone that stays in a hotel buys ancillary products and services. But, a no-show room provides zero chance at picking up extra revenue.
Often1 likes this.
writerguyfl is offline  
Old Sep 19, 19, 6:28 pm
  #12  
stc
 
Join Date: Aug 2000
Location: Newton Centre, MA, USA
Programs: DL 2MM Gold, AA Plat Pro; Hilton Lifetime Diamond, Bonvoy Lifetime Titanium (via SPG), IHG Plat
Posts: 2,046
Originally Posted by FlyingHighlander View Post
I just cancelled a 1 night stay (for tonight). Hotel is charging me the full stay amount which is fine, but does it still count as a night stayed and do I get my usual points credited as if I had stayed?
I *NEVER* have.
stc is offline  
Old Sep 19, 19, 6:29 pm
  #13  
stc
 
Join Date: Aug 2000
Location: Newton Centre, MA, USA
Programs: DL 2MM Gold, AA Plat Pro; Hilton Lifetime Diamond, Bonvoy Lifetime Titanium (via SPG), IHG Plat
Posts: 2,046
Originally Posted by RafKa View Post
I just had this scenario happen to me last week at a property in Asia: prepaid reservation where my plans changed. Checked in online, got points and stay credit. YMMV.
And this is why I NEVER used prepaid reservations unless it is like half the cost. I have gotten burned a couple of times and just learned to not use them.
RafKa likes this.
stc is offline  
Old Sep 19, 19, 6:46 pm
  #14  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 42,846
At full service properties, ancillary services are much more profitable than the rooms themselves.

If Hilton wanted to, it could simply sell status for a fixed amount every year.
Often1 is offline  
Old Sep 19, 19, 8:54 pm
  #15  
 
Join Date: Feb 2012
Location: DUD >> HKG/SIN?
Programs: BA Silver (OW Sapphire), Bonvoy LTTE, HHonors Diamond, LeClubAccor Silver, UA Silver
Posts: 1,524
Originally Posted by stc View Post
And this is why I NEVER used prepaid reservations unless it is like half the cost. I have gotten burned a couple of times and just learned to not use them.
Yup, learnt my lesson. Although it was half the flexible rate since it was a BRG.
RafKa is online now  

Thread Tools
Search this Thread