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Most horrible experience HAMPTON - compensation?

Most horrible experience HAMPTON - compensation?

Old Aug 7, 19, 10:57 am
  #61  
 
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Originally Posted by strickerj View Post


Absolutely. Call me cynical, but social media is the only way customers have any leverage with these mega-corporations, now that they’ve consolidated to the point of there no longer being any real competition in some markets.
Calling out a property on social media in an effort to inform others and spur change is vastly different than extortion via demand of cash/points/miles.
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Old Aug 7, 19, 11:07 am
  #62  
 
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Originally Posted by EuropeanPete View Post
Oh, so have I. I stay in hotels 250+ nights a year and I've definitely been in some rooms where I go through the normal process of opening and closing a door and find that even though a door may appear to be closed I haven't given it some extra push or handle twist and so the door is actually still open. I don't particularly blame myself for that...
Well, I guess you've hit on the difference between you and I: I take responsibility for my actions and don't seek compensation when I have done something wrong.
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Old Aug 7, 19, 11:11 am
  #63  
 
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Write to Diamond desk - forget about get ANYTHING from the hotel, it's Europe, you paid for a room to sleep and you got it. Did you incur any financial loss? IF not, there's no court case also forget about the front desk because even the one in the US has no real power to comp anything. Even the GM may throw you like 3k HH points as an "apology".

I do agree that one should assume that everything functions - the hotel is supposed to make sure everything is right, I normally check if there's any major issue with the hardware and the minibar has everything listed
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Old Aug 7, 19, 12:36 pm
  #64  
 
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Originally Posted by EuropeanPete View Post
This is like debating with a wet roll of toilet paper. In my 20 years of business travel I've never asked for compensation...

You seriously believe that if in 249 nights across the world you can close the door one way that if you come across one hotel room which you need to do something different to close that it's nothing whatsoever to do with the hotel and not something they might want to consider looking at? This slightly beggars belief.
Wetter does indeed clean better.

Putting that aside, I have spent many nights across the world, and would not suggest that every hotel door closes with the same amount of effort or has the same latching mechanism. Many doors you can just swing open and it will close/lock on its own behind you; many others you have to <gasp> close yourself. Even if this (universal doors across every hotel in the world) is "something to consider looking at", it is still not the same as saying that a door was "faulty." And, relevant to this thread, the expectation for compensation would be quite different between the two.

Again, this thread was someone asking what compensation they should get, not a thread about whether doors should be uniform across every hotel in the world.

Last edited by Adam1222; Aug 7, 19 at 1:07 pm
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Old Aug 7, 19, 1:13 pm
  #65  
 
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Originally Posted by Adam1222 View Post
Well, I guess you've hit on the difference between you and I: I take responsibility for my actions and don't seek compensation when I have done something wrong.
Oh lordy, the attitudes around here...
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Old Aug 7, 19, 1:26 pm
  #66  
 
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Originally Posted by smmrfld View Post

Calling out a property on social media in an effort to inform others and spur change is vastly different than extortion via demand of cash/points/miles.
Requesting compensation for a perceived service failure and reporting your experience with the business on social media platforms specifically built for that purpose is in no way extortion. Stop the SM hyperbole while you're arguing the OP is being hyperbolic.
You're pretending the OP put a horse's head in the manager's bed while he was sleeping. Though come to think of it, that would be an appropriate response considering the situation.(Jk - just like that 100k and Maldives vacay in the OP)
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Old Aug 7, 19, 1:27 pm
  #67  
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Thanks everybody for your comments, I think everything that could have been said was said and gives me some perspective. The topic seems to be divisive.

Small update with additional Infos:

I work in Consulting and in the last 7 years I stayed 50% of the time in hotels. So I have a benchmark of what I can and cannot expect.

I have no doubt that everybody here without exception would assume that the door was shut correctly because of
  1. The door closes with a lot of force and a loud bam sound the end. There is no gap between the door and the frame and the door and frame are on the same level, there is no "height" difference
  2. The hotel is brand new and a reputable brand
  3. The doors have the newest iteration of locks which can be opened by a digital key on your Hilton app.
​​Management acknowledged after ​​​ the incident that the door was faulty. They didn't know before. I don't want to name the property as they assured me that the problem will be rectified and I don't want to damage their reputation until they get back to me with a possible resolution. The hotel and staff are actually nice and despite what happenned I would still recommend it.

Again thanks everybody, I will post an update as to what they will offer to rectify the situation.
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Old Aug 7, 19, 2:40 pm
  #68  
 
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Originally Posted by rickg523 View Post
Requesting compensation for a perceived service failure and reporting your experience with the business on social media platforms specifically built for that purpose is in no way extortion. Stop the SM hyperbole while you're arguing the OP is being hyperbolic.
You're pretending the OP put a horse's head in the manager's bed while he was sleeping. Though come to think of it, that would be an appropriate response considering the situation.(Jk - just like that 100k and Maldives vacay in the OP)
Nice try, but fail. Your change from demanding compensation to requesting compensation did not go unnoticed. Better luck next time you try to alter someone else’s post.
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Old Aug 7, 19, 3:04 pm
  #69  
 
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Without hearing the other side... hard to say.

But - I will mention I have returned to our room late at night (usually at a casino) to find my wife had not closed the door all the way.

Drives me nuts.... but after almost 40 years with her there is little I can do unless I prefer being single - LOL!
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Old Aug 7, 19, 5:13 pm
  #70  
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What are you all arguing about? Request, demand, extortion, wording?

Do I feel entitled to a financial compensation? Hell yes I am. Do I make a threat that I will make it public in order to force them? No i don't intent to.
I don't feel any ill will against the guy, the hotel or the staff. But the corporation is at fault here and needs to make iitup to me. If they offer me 5000 point I will be offended and make a scene. Topic can be closed.
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Old Aug 7, 19, 5:36 pm
  #71  
 
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Originally Posted by ujean View Post
What are you all arguing about? Request, demand, extortion, wording?

Do I feel entitled to a financial compensation? Hell yes I am. Do I make a threat that I will make it public in order to force them? No i don't intent to.
I don't feel any ill will against the guy, the hotel or the staff. But the corporation is at fault here and needs to make iitup to me. If they offer me 5000 point I will be offended and make a scene. Topic can be closed.
Um, this post is the very definition of extortion.
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Old Aug 7, 19, 6:03 pm
  #72  
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Originally Posted by Adam1222 View Post
. I agree that this is a terrible experience, but a door that requires pushing closed rather than just letting it slam isn't "faulty."
Yes, it really is faulty. Hotel doors are DESIGNED to automatically shut and lock.
Originally Posted by NoStressHere View Post
But - I will mention I have returned to our room late at night (usually at a casino) to find my wife had not closed the door all the way.
And you aren't supposed to be able to do that.

This blame the victim thing is crazy here at Flyertalk and elsewhere in society. Sure, we know that it doesn't always shut and the OP should have locked it but it was DESIGNED to shut and lock. Most nights mine is locked. But in my more than 3000 nights in a hotel, I miss it sometimes. And I would be livid. I mean really livid. Take the 100% Hampton guarantee free night and move on.
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Old Aug 7, 19, 6:46 pm
  #73  
 
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This whole thread is why I won’t ever suggest this forum group to anyone. Someone new comes with a legitimate issue and gets racked over the coals.
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Old Aug 7, 19, 8:22 pm
  #74  
 
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The equation is actually pretty simple, traveler pays money for a service, his obligation is done, travel provider provides service they were paid for, period. A failure on either end requires consideration, in this case the travel provider by thier own admission failed to provide a working door - that is a failure of service and requires consideration. Being compensated for what is essentially a breach of contract is in no way extortion - repeatedly calling it extortion (for what? emotional impact?) will not make it extortion.

Let's switch it around, according to "the extortion caller" the hotel would be extorting the traveler if the traveler only paid 50% of the rate and the hotel refused service until paid in full...thusly why should they be paid in full if they failed to provide service?
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Last edited by Canarsie; Aug 8, 19 at 9:58 pm Reason: Removed now-deleted quoted content.
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Old Aug 7, 19, 8:26 pm
  #75  
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No HOTEL door is supposed to close halfway. Any debating whether a hotel door is designed to shut and lock is freaking pointless. It is designed to do that and it is obvious.

Last edited by Canarsie; Aug 8, 19 at 9:58 pm Reason: Removed now-deleted quoted content.
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