Often1

What did the police do when you called them?

ujean

All right, thanks to everybody for the answers so far.
​​
First, no of course I did not know that the door was faulty beforehand.

Second, nice that some of you have the instinct to double close everything. I bet you also test all of the 100 functions of a rental car before you start. I use the deadbolt only to make sure that cleaning does not come in unexpected if I stay longer than until early morning in the hotel. I expect the MAIN security function of a door to work. Also that feeling might be based on geography. Don't know many people who lock the door in hotels (or at home while present) in Germany.

Third, night expenses reimbursed? That would be 100€. That doesn't get me anywhere. Maybe you do not realize but the experience in itself is very very much disturbing. I imagine myself to have a strong mental stability and I do not develop anxieties and not many things can shake me up, but I can't say that I feel very well after the encounter, for example I am.at home right now and it's bedtime, but I can't sleep. Other people would be afraid to enter a hotel again after such an experience.

Fourth, you do realize that deadbolting or using extra measures works only from within the room. According to many arguments here it's totally fine and not the hotels fault that the door is accessible to everybody during my absence during the day?

And last, of course I don't expect a huge compensation, but 5000 points or a free night is just laughable for something that isn't that far away from sexual assault under some circumstances (e.g. if my gender was different). Please don't start a discussion what the legal definition of these words are, I am not a lawyer. That is not the point, the point is, I feel violated in a sense, disgusted, and unsafe due to a false installation of a door frame. How can you argue that it is not the hotels fault. That is their only job. After this, I now also live in world like you, in which I am afraid of people entering my room due to faulty installations, and I will use the deadbolt and the locking mechanism, and I will make double sure that the door is locked. Do you realise now what this did to me? Losing trust in something that you trusted before is not the best feeling.

RafKa

If I had a dollar for every time a hotel door springs shut but doesn't actually close... I've encountered that all sorts of hotels, old and new, low-end to high-end. Unfortunate as the incident is, I guess it stresses the onus is on the guest to double check and deadbolt the door. I agree with others: OP can expect the cash/points equivalent to a free night and no more.

ujean

Police was not involved

swingaling

OskiBear

Given the fact that door keys are so readily given out, I don't think it's actually reasonable to think one is completely safe and secure in a hotel room with simply the door shut and automatic lock engaged. On more than one occasion, I've been checked into and given a key to a room that was already occupied. Upon opening the door, I could see that it and was very discomforting. Hence why it would seem reasonable for one to ensure the deadbolt is engaged when in the room.

COSPILOT

I understand the frustration, and if it were to happen to me the other person might likely end up dead. But short of the hotel having someone verify your credentials at each and every room because you assumed the door shut I don't see what can be done. My kids slammed the front door pretty hard last week, enough that it caused my automated deadbolt to not have the ability to engage. No big deal as it only took seconds to fix, but that is my home, and once again I secure it before going to bed. Are you asking that staff confirm functioning door closers for each and every room every day? That is a lot to ask, or you could take 1/2 second and secure the door, no need to wake up to a drunk next to you.

craz

So why not forget about the Hotel compensating you and sue the hotel in court? Probably not worth it since youd need alot of luck convincing a judge or jury that you have been harmed mentally, especially if you ended up staying in then room after they got the drunk out of there

Im not trying to poo-poo you. 2 years ago as I was crossing a street in a marked crosswalk with the Right of Way a car turns right and smacks into me and sent me flying a number of feet. MRIs showed nothing broken but walking wasnt easy and I still cross that same street almost everyday. Most attorneys werent interested in the case since I didnt need any surgery etc etc, My point is after a number of years from now her ins company will throw a small bone to get me to go away, it wont be anything large and wont properly compensate me for what I went thru and I will continue to have problems with my knee

So too by you the hotel will refund you the means you paid for the night and throw a small bone your way 100K no way (could be Im wrong) and like me it wont ever be near worth it for what you went thru. But I cant feel that in order to get what you feel you are entitled to you will need to sue them wait years to settle and end up with not much after the lawyer gets their share and costs are paid off. Could be things in Germany run differently then here in The US

So unless you have been and continue to see a shrink for months on end (probably having to lay out the money for that) and miss work etc etc you wont have a case that should produce a large payout, unless you can convince the Hotel otherwise. And with most Hotels being part of a franchise group that own many hotels and have lawyers on staff , they can let it run and take as long as it does till you give up. Do you have proof that you havent been able to go back to work? that you mental capacity is in bad shape etc etc, you shouldnt expect any pay day.especially The Maldives @ 95K a night, unless its owned by the same folks as your Hampton

I will never be happy with what ever the ins company eventually gives me and you too wont be a happy camper , unless you can prove youre in a very sad shape and not being able to function as a normal person can

smmrfld

Nhilar

Unfortunately, in this day and age the only legal and socially acceptable way to communicate displeasure and reduce the chance of a repeat performance is to demand compensation of points/cash/nights...it is the way it is, no other way to effectively communicate with buisness entities.

T_social

How strange and, of course, scary it might be to get into a room instead of a drunken man, with a certain stranglehold, and it's a pity to say those famous hotels are a little colder just because of the confidence they have in their reputation. I remember staying at a hotel in Canada a few years ago and my room had a plumbing problem. I used to tell them that they thought no one cared and you wouldn't believe that at the end of my search I found a pipe repairer and called Make the plumbing to be comfortable for the rest of my stay.
They have to be put in the fray.

smmrfld

smmrfld

Nhilar

Really? I suppose you just complain to management? Write to Corporate? Get vague promises of it never happening again? If there is no skin in the game there is no motivation to change...for anything in life....if a particular property keeps making mistakes and it keeps costing coperate, they WILL make positive changes. The language of buisness is money, you must speak this language to effect change. If that door cost the hotel a weeks revenue on that room, it would probably be fixed the next day.

smmrfld