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Digital Key not working due to extreme heat?

Digital Key not working due to extreme heat?

Old Jul 23, 19, 2:47 pm
  #1  
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Join Date: Mar 2011
Location: Window Seat
Programs: National Executive, HHonors Gold, IHG Platinum, Hyatt Visitor
Posts: 1,378
Digital Key not working due to extreme heat?

Was told by a property last week that digital key doesn't work because it is "too hot outside." It was about 95 degrees... It indeed did not work on any of the exterior doors (I got to test this parking at the side opposite the main entrance then getting to walk around the entire perimeter of the place trying all 3 doors in between that door and the lobby door) but worked fine once inside the hotel (pool door, business center door, exercise door, room door).

Has anyone ever heard of this before?
storewanderer is offline  
Old Jul 23, 19, 8:37 pm
  #2  
 
Join Date: Feb 2013
Location: New York (Brooklyn)
Programs: Delta Platinum, Marriott Platinum Premier, Starwood Platinum, Hilton Diamond
Posts: 324
I have never used the digital key, I guess I am a Luddite and get a normal key. But when it is really hot, I have had my phone not work correctly (had it sitting in a golf cart, not even directly in the sun) so this makes sense.
Pretzelsandpeanuts is offline  

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